The management are cheap.. 5 employees.. 3 of them are baristas are managing more than 20 tables with almost 40 people .. You wait 15 minutes to get the menu.. 15 minutes to get someone to take your order.. And another 15 minutes to get your coffee .. Which was flat white.. I really think they are abusing their employees.. The coffee was Ok, but with this much load and crowd.. I think they did a good job. I don't recommend this place especially if it was crowded.

Great place. Nice ambience, very courteous and welcoming staff. Thoroughly cleaned and safety protocols are followed. Nicely located next to the University of Westminster and Oxford Circus. A plethora of choices for coffee and tea. Great spread of food as well. Would Highly recommend.

Nice coffee and atmosphere. Friendly staff

Nice cafe, Italian style with table service. Very good service so dont expect one of the bog coffeeshop chains. If you want to seat, a waiter will come to serve you. Hot chocolate is quite average but good place for coffee as the brand is one of the best coffees in the world.

It’s not so usual to find illy coffee shops but in case you find them by coincidence or not, please try at least their coffees. This coffee shop in particular is so nice as it’s located in a very busy area at the same time offers a nice ambience inside. It’s not so sophisticated coffee shops like many in London but they follow the perfect authenticity of the brand and the quality of their products are really good! I’ve been in several coffee shops, their Moca was one of the best ones I have - honestly.

My friend and I Loved our Viennese Cappuccino & Matcha latte. Cute display of espresso cups and a great friendly atmosphere! Definitely recommend it for all coffee lovers out there.

Popped in for a quick take away coffee to refuel and was greeted & welcomed on entry without fuss over being maskless. I can't tell you how much relief I felt to feel welcomed and not have my disability judged. Thank you! As always the coffee was superb and happily made with oat milk to my requirement -extra hot. The loo was sparkling clean -Service with a smile ✨

Came in here. The place is very nice and spacious. Beautifully decorated and very efficient service. Lots of waiters maintains the areas for new customers. Had the Viennese hot chocolate and a coffee croissant. It was divine. The only minor area of improvement would be for the signs to match the cakes and pastries. There appeared to be a lot of confusion from some customers which took time at the till. Croissant and hot chocolate were delicious though. Maybe. Bit touristy and full of rude customers. Worth a try if you love illy the brand.

Very nice place, nice service, prompted staff to answer your request, table service, interesting decoration, coffee cup chandelier. They must keep old recipes in the menu. If the tables are numbered should be easier the waiter find customer. Serving alcoholic drinks also as Venetian splits. Deserve a visit.

Illy caffé is a good place to enjoy a great Italian coffee, I ordered a macchiato that was enjoyable plus an Italian fizzy drink. Service was fast, friendly and helpful. Price was excellent. The decoration is really nice and Illy products can be purchased at the shop.

Nice caffe with great options. Unfortunately, I was not impressed by their vegan salad as I could not finish it as the choice of ingredients just didn’t do it for me. However, I really enjoyed their dessert and coffee as I had a tiramisu & a matcha latte with coconut milk. It was really tasty that I had a second cup. Definitely a place to grab a quick cup of coffee and chat with friends and colleagues whilst in central London / Oxford Street area.

I ordered a slice of carrot cake and a cup of cappuccino that was amazing, the cake was freshly made.. so good..

Great cafe.. nice ambience, good coffee specially love the almond latte

Great Italian aperitivo with some snacks. Good selection of coffees and cakes and amazing service from Gabriele.

Quirky place, good coffee, great place to meet up just off Oxford

I loved the service and coffe was really nice. Good prices too! I will come again for sure.

I've been there a few times and I truly enjoyed my coffee. You have very good options here if you want to try different and tasty coffee combined with flavours that will definitely please you. Snacks are tasty as well, yet a bit pricey. Environment is nice and decorations are beautiful. It's a good place to go with friends or family. Sometimes it takes time until you get what you ordered, especially when it's busy. That's why I put 4 stars and not 5. But in general it is very good! I recommend it for sure!

A beautiful illy cafe and store with great staff. The coffee was great and full bodied. I must compliment the cold brew, it was really good with chocolate notes. A beautiful store inside and the food looked really good with great selection of cakes and pastries. The staff were very friendly (Italian too) and very helpful and quick. A highly recommend this place as especially against the chains in the area such as cafe nero / Starbucks etc If you liked my review feel free to give it a 👍 and follow me on Google Maps for more reviews!