1/5 Paul_R 1 year ago on Google
Hello,
I
would
like
to
make
a
complaint
about
how
I
was
treated
at
your
store
in
Café
Nero
Kingsway.
The
manager
was
very
rude.
I
went
into
use
my
birthday
cake
voucher
and
I
asked
what
cake
I
could
have
because
I
was
under
the
impression
that
I
could
only
use
it
on
Carrot
or
Belgium
Chocolate
cake.
The
assistant
said
any
cake.
I
said
the
chocolate
cake
but
then
I
decided
that
it
looked
rather
small
so
I
asked
for
a
cheese
cake
instead.
The
voucher
would
not
go
through
so
she
called
the
manager.
The
manager
tried
to
put
the
cake
through
but
she
couldn't
and
said
that
my
voucher
was
invalid.
When
I
asked
to
change
the
cake
for
the
Belgium
Chocolate
one
she
started
saying
that
I
was
really
messing
everyone
and
the
other
customers
in
the
queue
about
and
that
I
was
a
really
horrible
person.
She
did
not
want
to
change
the
cake.
She
said
the
assistant
was
lovely
and
the
area
manager
knew
a
lot
but
I
was
really
a
horrible
customer.
I
was
very
upset.
I
also
asked
for
an
extra
hot
mocha
but
it
was
only
warm
but
I
was
too
worried
to
complain
again.
I
asked
her
to
add
a
stamp
because
I
had
used
my
own
cup
but
she
did
not
put
it
on.
She
reluctantly
made
the
drink
and
the
cake.
When
I
complained
about
being
upset
she
told
me
all
the
staff
were
perfect
but
I
was
just
a
horrible
customer
and
her
English
seemed
bad
too.
I
did
not
enjoy
the
Mocha
or
the
cake
because
I
was
so
upset.
I
would
like
compensation
of
a
free
cake
and
coffee
because
I
was
badly
treated
and
I
felt
compelled
to
write
this
email.
I
would
like
you
to
speak
to
the
manager.
I
expect
much
better,
I
have
never
been
so
badly
treated
in
a
cafe
Nero.
From
Paul
.......