Lovely croissants and selection of cakes, especially the Valentine’s selection, see photo below. I ordered a flat white, my usual, coffee was ok but the frothing of the milk could have been better. In an industry where quality is up there, you need to deliver. Shop looked a bit tired but otherwise pleasant.

The BEST hot chocolate and I don’t even drink the stuff! Seriously… I never normally drink hot chocolate but Paul’s hot chocolate is outrageous!! You’ll only need a small but it’s something so amazing it’s like a life experience!

Will never ever come back here. I honestly never take the time to leave bad reviews but I really believe it’s necessary this time. My mom (who wears a hijab) was ordering from the cashier named Cesar who was incredibly impatient and rude. My mom is always extra friendly with everyone, which was the case this time as always. As she’s trying to order, Cesar is rushing her and she was very put off by his attitude. She clearly said that we wanted two pastel de natas multiple times, which he would have heard had he not been rushing her. We could have brushed it off and assumed this was just his regular behaviour but once we saw how much friendlier he was with the customers being served after us, we sensed it may have been because of her hijab. I’m not sure if that was in fact the case because another employee was wearing one as well but it seems possible. Regardless, his attitude left a very bad taste in my mouth. As everyone else who ordered after us is being given their pastries immediately, I walk up to the counter and ask why we still haven’t received our natas when he tells us we didn’t order any, to which my mom responds that if he had not been rushing her he would have heard her ask for them. My mom is not a confrontational person AT ALL so the fact that she even said that to him is a testament to how terrible the service was. The best part is when I went to pay for the natas, the hijabi employee (in an attempt to rectify the situation) told me not to worry about it, to which I replied that we would still be paying and Cesar tells her “no, they should pay” and flips the machine over to me. We wouldn’t have even accepted that offer but the hostility on his part was very upsetting.

Wonderful location and good service. The food itself wasn't the best experience. We asked for pouch eggs and they came cold and no runny and my avocado on toast were just a smear of it. A bit disappointed taking into account the price you pay.

Coffee quality: not amazing, over extracted, plain. Served too (too) hot. Patisseries: pan au chocolat not bad, but the almond croissant is way more than disappointing (hyper dry) Location: amazing, amazing spot they have Actual place: not hedonist at all. Crowded space, with all of the tables too close together. Experience: toilets were close, they served all in takeaway cups and paper bags, tables weren’t clean, decoration looks very fake… The worst coffee experience of the year so far.

I must simply say that this is one of the best Paul stores in London. Having visited this one and multiple outlets over the last few years, it dint take me long to place their outstanding customer service. On all the occasions I have been here, I was served with a warm smile and a nice chat. Their quality of food or drink is noticeably good as well. Ms Alice was fabulous in her job and just eased through and helped me with my purchase. It’s so warming so see such wonderful souls who go above and beyond to do their job. I would appreciate her customer service wholeheartedly and recommend her.

Awesome experience. Both products and service were exceptional good. Will definitively not be the last time been there. Next time in London we'll visit again! Thanks so much

I was excited to come back here after my last visit in May, but I was served by an extremely unfriendly staff member (Cesar) who rushed me, didn’t get half my order in and after he realised that he missed part of my order, his co-worker said it’s on the house but he insisted I pay the £3.5. Never ever coming back here again.

Always the best... but must change some of the staff... a bit rude. But the food and cakes and drinks are all fantastic 🥰🥰

Staff friendly . Good selection of food and drinks. The toilet was out of action hope the sort it out very quickly as that's not good when you don't live in the area.

I can see from other reviews that I’m not the only one to take issue with the way the staff behave. I walked up to the counter but was quite clearly still deciding what to get, while the guy behind the counter kept asking me if he could help me - effectively telling me to hurry up. There was no queue. I asked about gluten free options as I am a recently diagnosed coeliac. This means I am ALLERGIC to wheat. He dismissively, with a smirk, responded there were ‘obviously’ none (beyond a macaron) because it’s a bread place. My dude, gluten free bread has existed for decades. It isn’t common to see it in cafes for sure, but I have to ask. In every cafe I go to for the rest of my life. But I understand this place a small shop with limited space for different options, I am fine with that, but perhaps retrain your staff to not be so dismissive of people asking questions. It was my first time out and about since my diagnosis and it actually rather annoyed me. Oh also the place was dirty and run down looking. So yeah. I wouldn’t have even come in aside from our daughter needed to eat and I wish I’d taken more time to pick literally anywhere else. My wife’s sandwich was salty and mediocre. Our coffee was also bitter and overpriced. I’ve never been to a Paul in London that I thought was good. I will actively avoid them in future (not least because a macaron is not a good lunch).

How many bad customer service reviews does this place need before the manager actually does something about it? Young male (mid 20s) with a serious attitude problem was rude and arrogant. It's honestly an embarrassment to the brand, avoid this place.

What a lovely little coffee and pastry shop. Friendly greeting, lovely looking pastries ( we did not try ) great coffee and mint tea. Nicely decorated and good atmosphere. Tables were cleared quickly as well

I recently had a cappuccino at this place, and unfortunately, it didn't meet my expectations, the utensils could have been cleaner. However, I do want to highlight that the staff was quite pleasant and friendly.

The best hot chocolate I've had in years! I only had a small, which was the perfect size given the richness of the drink, but it was worth every penny. Their pain au chocolat and butter croissant was also delicious and made for a lovely breakfast. I will certainly be visiting here more often!

Very helpful and pleasant staff. Great produce. Spoiled by yapping dog - sadly staff seemingly encouraged the owner.