Costa Coffee image

Costa Coffee

Cafe Coffee shop

Counter-service coffee chain offering hot drinks, iced coolers, sweet snacks and sandwiches. People often mention coffee, staff, Costa, service, good, extra, people, work,


Address

5 Station Approach, Hoe St, London E17 9QF, United Kingdom

Website

www.costa.co.uk

Contact

+44 20 8521 8346

Price rating

$$ $$

Rating on Google Maps

4.20 (601 reviews)

Open on Google Maps

Working Hours

  • Saturday: 7 am to 6 pm
  • Sunday: 8 am to 6 pm
  • Monday: 6 am to 7 pm
  • Tuesday: 6 am to 7 pm
  • Wednesday: 6 am to 7 pm
  • Thursday: 6 am to 7 pm
  • Friday: 6 am to 7 pm

Featured Reviews


Frequently mentioned in reviews: coffee (15) staff (13) Costa (9) service (7) good (7) extra (7) people (7) work (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Anamaria 1 year ago on Google
    I get medium cappuccino this morning, doesn’t tasted like cappuccino at all. Milk was boiled and I burn my tongue. Guys the prices are increased now and obviously we want best service and good coffe. This Costa is close to my house but from now I will go in the Whaltamstow shopping center. The workers definitely need more training.
    2 people found this review helpful 👍

  • 1/5 Lucy G. 3 years ago on Google
    No space and rude customers!! So, the fact that Costa are blocking off the tables which are unsuitable for social distancing is admirable but all the other branches have done this with some smidgen of logic but not this branch. If you look at the first picture attached, the table right alongside the guy is available which puts us like 2 feet apart. The table on the right which is far away is blocked. Who's logic is this? I went upstairs and found that a bunch of teens who were together and chatting away, were taking up a large area that could have seated 4 extra people. They were nursing just a glass of water and were nested in for the day. I asked if they could sit together and free up the extra table and they said No. Then I asked if I could sit at their table, and they again said No. And told me I was rude for suggesting it. It seems they havent been raised with any ethics or manners whatsoever. I sat at a table at least 6 feet away but Costa had blocked it off (why???) Lots of people were milling around with trays of hot food and drinks by now and nowhere to sit down. I ended up dropping my drinks and food all over the floor and these girls laughed and mocked me in front of all the customers. I left in tears and will never be back.
    2 people found this review helpful 👍

  • 4/5 B.P S. 10 months ago on Google
    This is right on the high street corner shop with great ambience. The staff was really good the food and service was great. The coffee was as usual great at costa. Highly recommended the easier way is from the Blackhorse station take a 158 bus and right outside the shop you can grab your favourite cuppa
    2 people found this review helpful 👍

  • 1/5 robert v. 2 years ago on Google
    Staff is too casual and not doing their work. Trays are dirty and it's not from our coffees.
    1 person found this review helpful 👍

  • 1/5 Phillip A. 9 months ago on Google
    Dirty. The guy working here dosnt even have a broom to sweep up.
    1 person found this review helpful 👍

  • 1/5 Matt M. 1 year ago on Google
    Non smiling staff. Substandard drink (strawberry frappe) and sticky floors. Welcome to Costa Coffee at the station. You won't see me back in there. Ciao Costa
    1 person found this review helpful 👍

  • 2/5 Harun O. 6 years ago on Google
    Place is very comfy and spacious, staff is nice, coffee decent but what can I say... the network in the area sucks and they have no wifi so it's a pain!
    1 person found this review helpful 👍

  • 3/5 Vince M. 2 months ago on Google New
    Order: Xmas gingerbread latte, Chai Latte with Brie Cranberry Bacon Pannini and a Nacho Tostie. Food was what your expect. The waitress and barista worked hard to get get our order complete. Unfortunetly there were drug dealers sitting inside the cafe right next to us because it was raining outside, Shhh! Dont tell Costa coffee as theyll probably charge us extra for the dealer experience. Please dont expect your instore staff to deal with dangerous people in YOUR cafe, ....ie get a security guard, dont put Baristas to deal with something their not trained for.

  • 5/5 gulchey 3 months ago on Google New
    We was served from nicely blond lady on wednesday. Thank you

  • 3/5 Imran H. 8 months ago on Google
    Location wise this Costa is perfect but getting coffee is quite the opposite, I mean if the staff in a good mood means perfect coffee and that's not always the case.

  • 2/5 Beata V. 1 year ago on Google
    When you drinking hot chocolate for a few years you know how taste should be . Honest I hate when ppl think they smarter than me. I realise last couple of months Costa change proportion of shots in hot chocolate . I ask extra shot of powder . What I get ? Hotter that I can’t hold it as they think they will make it more fluffy 😉 or they just do not put extra shot . Well I think nowadays everyone if fighting for more money but do not wanted to do the job . Great very hot hot chocolate bought today but unfortunetely wasn’t extra shot of powder in it 🤨.

  • 1/5 Jonathan B. 8 months ago on Google
    There’s a very loud fridge in this shop that is deafening. This has been going on for months. If you want a relaxing hot drink or a place to concentrate on some work DO NOT go hear. The staff are so miserable about the loud noise, guess management does not care. Switch off the fridge until it can be fixed - no one eats your stale bland food anyway customers go there for COFFEE.

  • 4/5 W. Sam S. 6 months ago on Google
    Atmosphere and location is perfect to work with a cup of coffee. But the fridge is too noisy!!! It is very annoying that I can’t escape that noise no matter where I sit.

  • 2/5 Christian C. 5 months ago on Google
    Good coffee, and service from staff🙏🏼🙏🏼Thank you to Marianna who often greets me with warm welcome😊 10/10. However in the afternoon becomes very noisy and messy especially the upstairs. Large groups of people gathering in corners and removing furniture from tables is often very frustrating when trying to work and seems like a regular occurrence as I do like to go a few times through out the week. Used to be a great spot to work and have a coffee but not so sure I’ll be back anytime soon. Such a shame

  • 2/5 W B. 5 months ago on Google
    This used to be my spot for a quiet afternoon with a coffee and book. However has become very noisy. The loud noise of the Fridge is non- stop despite going upstairs and nothing has been done about this in months. The upstairs is always packed with people, A Man not sure if he works for the company but looks like he may be running his business from this coffee shop, many occasions week after week looks like some sort of meetings are taking place and people have taken over several areas throughout the shop. Removing seats from tables and making a lot of noise. Very suprised that management are allowing this. It’s not fair on customers at all. Today I came along with my brother and the same experience. They guy serving was very helpful and polite and coffee was great. The upstairs was packed once again and loud noises of meetings in a corner with several people. NEVER AGAIN. 👎🏼👎🏼

  • 5/5 Albion S. 1 year ago on Google
    Very good place.i go there 2 a 3 times per week with my family . I meet manager there she is very good and friendly and some waitress as well.

  • 1/5 Inci A. 1 year ago on Google
    As a pregnant person I walked into the store to buy coffee for myself. I was really desperate to use the toilet before placing my order, the girls at the counter was so not helpful and rude. They tried accusing me that I was going to lie, use the toilet and not buy a coffee. By my body language they could see I was really struggling and still did not open the toilet door they forced me to first buy something. I understand they made be general rules in places however, I also believe that staff can be more understanding to a pregnant customer. After purchasing my drink they allowed me to use the toilet. When I was out the toilet the drink was just about warm when I requested extra hot. I was still thanking the girls and tried ignoring the situation, they decided to whisper at each other and made a joke of me as they were directly looking at me and laughing at me!!! I would never go back to that store as I felt really uncomfortable and I believe the behaviour of the staff was not acceptable. Words cannot explain my frustration right now as a calm person I did not in any way treat them bad or disrespect them however, staff of costa chose to do opposite to what is required of them in a workplace.

  • 5/5 Chun ju S. 1 year ago on Google
    friendly staff and very comfortable space here ,sit here relax or wait was very nice

  • 5/5 A A. 1 year ago on Google
    Visited walthamstow central costa a few times during last week and the staff are amazing. Good service with a smile. Fast & efficient service.

  • 1/5 Child C. 1 year ago on Google
    They don't do gluten free oat milk yet want us to buy something to get a free baby chino. Stratford westfield one always give free ones no problem but these guys are a bit funny. It's just abit of milk, nothing really for a multi millionaire company.

  • 5/5 Jan Z. 1 year ago on Google
    next door to Walthamstow Cental Station, handy to get yourself something take away for the morning to take with you on your way to work. Relaxing place to chat or work on your laptop while having something from the counter. Being my second time there since I live local and pass the place so often.

  • 4/5 Ian H. 1 year ago on Google
    Relaxed, spacious and large uncrowded seating area. Next yo Walthamstow Central train station. An ideal place to chill or wait for a friend arriving o the next train.

  • 1/5 Jureerat L. 1 year ago on Google
    I wish I never walk in there this morning 😪 The staff was so rude good bye Costa.

  • 4/5 Angel K. 1 year ago on Google
    This isnt my regular local costa but its very clean and comfortable. Very good customer service. Went in for my usual Aero caramel hot chocolate 😍 . Fast and friendly service

  • 1/5 Rainy R. 2 years ago on Google
    I bought a cup of latte, and the barista made the latter very awful. They pull the milk before the coffee. And the barista with black hair and brown skin behaved a bit racist, as while I spoke English, I got a bit stammered. The most awful coffee experience I have ever had in the UK.


Call +44 20 8521 8346 Open on Google Maps

Amenities


  • Parking
    • ✓️ Somewhat difficult to find a space
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Quick bite
    • ✓️ Vegetarian options
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Brunch
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Outdoor seating

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