2/5 salman 7 months ago on Google • 31 reviews
My
sister
and
I
braved
the
London
rain
for
a
much-anticipated
brunch.
We
had
planned
to
enjoy
a
single
dish
and
dessert,
but
our
experience
turned
out
to
be
far
from
our
expectations.
We
waited
patiently
for
45
minutes
under
the
relentless
downpour,
only
to
be
met
with
disrespect
from
one
of
the
waiters.
Despite
the
majority
of
the
staff
being
absolutely
wonderful,
there
was
one
lady
who
stood
out
for
all
the
wrong
reasons.
Her
approach
towards
us
was
outright
disrespectful,
which
left
us
feeling
quite
offended.
I
had
ordered
the
eggs
royale,
while
my
sister
decided
to
wait
until
after
our
main
meal
to
order
her
dessert.
But
the
lady
insisted
we
order
everything
at
once
due
to
the
queue
and
how
we
won’t
be
allowed
to
stay
for
a
long
time,
it
seemed
like
she
was
accusing
us
of
saying
that
just
to
not
order
anything
and
sit.
She
really
made
us
feel
like
we
were
eating
at
her
expense,
when
we’re
literally
paying
for
the
service.
We
were
not
intending
to
stay
for
long,
but
we
wanted
to
enjoy
our
meal
at
our
own
pace.
We
waited
for
45
minutes,
just
to
be
treated
with
disrespect.
Our
coffees,
which
we
specifically
asked
to
be
served
with
our
food,
arrived
way
before
and
were
cold
by
the
time
our
meal
arrived.
We
asked
for
them
to
be
remade,
and
thankfully,
they
obliged.
Despite
the
unpleasant
experience,
there
were
some
positives.
The
atmosphere
was
nice,
and
the
food
was
surprisingly
good.
The
eggs
royale
were
delicious,
and
we
also
enjoyed
the
caramel
french
toast.
The
food
was
so
good
that
we
would
consider
returning
just
for
that.
We
also
noticed
that
a
friend
at
the
table
next
to
us
had
a
similar
experience
with
the
same
rude
waitress.
She
was
told
to
go
upstairs
to
find
a
table,
only
to
be
accused
of
lying
by
the
same
waitress.
This
was
absolutely
disrespectful,
and
it's
clear
that
the
staff's
lack
of
communication
should
not
fall
onto
the
customers.
However,
the
other
staff
members
were
commendable.
They
put
in
so
much
effort
to
assist
customers
in
the
rain,
carrying
trays
full
of
rainwater
and
ensuring
everyone
was
comfortable.
One
waiter
even
told
us
that
we
could
stay
as
long
as
we
wanted,
which
was
a
nice
touch.
Despite
the
bad
experience,
the
kindness
of
the
rest
of
the
staff
and
the
delicious
food
made
it
a
memorable
visit.
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