4/5 Gavin D. 1 year ago on Google
Had
a
great
few
nights
at
this
hotel
and
reluctantly
gave
it
4/5
for
a
few
minor
things
that
added
up
down
to
one
word
'communication'.
When
we
arrived
to
check
in,
we
were
stood
around
waiting
for
a
good
few
minutes
before
Chris
came
and
sorted
us
out.
There
were
staff
at
reception
doing
'stuff'
but
we
were
even
acknowledged.
As
soon
as
Chris
walked
through,
he
saw
us,
stopped
what
he
was
doing,
and
then
checked
us
in.
The
room
was
clean
and
tidy,
but
the
furniture
a
little
dusty.
Also
there
was
no
shampoo/
conditioner
in
our
first
night,
but
this
was
sorted
the
following
day.
Breakfast
was
fine
-
buffet
style
or
room
service,
but
it
was
annoying
that
we
were
asked
each
day
how
we
were
paying
(we'd
pre-booked
it
and
it
was
part
of
our
room)
so
why
did
we
get
asked
each
day
(by
the
same
guy
too)?
Apparently
there
was
a
'glitch'
in
the
system!!
We
had
a
meal
one
night
at
the
hotel.
This
was
really
nice
and
the
waiter
was
really
good.
He
was
the
only
one
there
though
and
seemed
to
be
rushing
around
everywhere.
I
felt
a
bit
sorry
for
him
as
it
did
seem
quite
busy.
We
also
used
the
spa
benefit
that
we
had
as
part
of
our
club
room
booking,
but
this
caused
a
slight
issue.
Firstly,
you
need
to
book
this
72
hours
in
advance,
yet
we
were
never
told
this
at
either
booking
or
check-in.
So
when
we
went
to
book,
they
said
they
would
'squeeze'
us
in.
Which
they
did.
Confirmed
it
by
email,
text
and
phone
call,
only
for
us
to
then
get
a
message
that
morning
saying
it
has
been
moved
back
by
an
hour
due
to
us
not
confirming
the
booking!!
Hang
on,
we
did....
Three
times!!
This
was
finally
sorted
and
I
must
say
that
that
session
was
amazing.
It's
only
a
spa
pool
but
the
deep
tissue
I
had,
and
the
Swedish
massage
enjoyed
by
my
wife,
were
both
our
of
this
world!!
We
are
very
fond
and
frequent
visitors
of
Mont
Calm
hotels,
but
feel
slightly
disappointed
by
this
one,
and
so
won't
be
brave
again
by
trying
something
new,
and
instead
stick
to
the
ones
we've
been
to
before.