1/5 Layla H. 5 months ago on Google • 30 reviews
Just
to
make
everyone
aware
b&m
have
installed
a
no
return
or
exchange
on
food
items
even
with
a
receipt
.
They
don’t
inform
people
but
have
a
little
sign
up
which
they
shove
in
your
face.
My
grandad
who
is
blind
in
one
eye
and
partially
blind
in
the
other
asked
for
help
getting
the
coffee
He
usually
buys
but
was
handed
a
different
type
by
the
staff.
No
one
informed
him
about
this
policy
verbally.
He
can’t
have
that
brand
of
coffee
they
gave
him
due
to
dietary
issues.
When
I
went
to
return
the
lady
who
claimed
to
be
manager
did
not
care
and
kept
talking
about
the
policy,
even
though
this
is
a
staff
fault
not
a
customer
fault.
And
on
the
receipt
it
states
no
refund
or
exchange
if
no
proof
which
I
clearly
did
have
a
receipt.
Then
she
said
she
needs
to
see
CTV
footage
but
does
not
have
time
to
do
so.
Excuse
me
it’s
your
job
you
get
paid
to
do
so.
I
spoke
to
head
office
who
then
transferred
me
to
the
store
to
find
out
this
lady
lied
and
she
was
not
the
actual
manager.
The
real
manager
issued
me
the
refund.
The
store
also
needs
a
good
clean
and
a
air
con
and
they
need
to
open
up
more
tills
they
have
you
waiting
30mins
+
in
a
queue.
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