B&M Home Store with Garden Centre image

B&M Home Store with Garden Centre

Garden center Discount store Paint store Flooring store Fuel supplier Wallpaper store

One of the Most Reviewed Flooring stores in London


Address

473 High Rd, London NW10 9SL, United Kingdom

Website

www.bmstores.co.uk

Contact

+44 330 838 9540

Price rating

$ $$$

Rating on Google Maps

3.90 (2.5K reviews)

Open on Google Maps

Working Hours

  • Tuesday: 8 AM to 9 PM
  • Wednesday: 8 AM to 9 PM
  • Thursday: 8 AM to 9 PM
  • Friday: (Good Friday), 8 AM to 9 PM, Hours might differ
  • Saturday: 8 AM to 9 PM
  • Sunday: Closed
  • Monday: 8 AM to 9 PM

Featured Reviews


Frequently mentioned in reviews: store (17) items (15) staff (14) good (10) asked (9) manager (8) garden (7) prices (7) service (6) tills (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Mehul G. 2 years ago on Google • 28 reviews
    Location wise the store is convenient to me due to availability of the public transport from/to my place. This store has a very good DiY section which is not available elsewhere. I can also find sufficient items for house & garden. I am giving one star less due to their lack of customer service & maintenance within the store.
    11 people found this review helpful 👍

  • 2/5 Anwar A. 7 months ago on Google • 108 reviews
    Has all you need but the place really needs a cleaner it’s not just a bit of dirt it’s filthy inside and out and the trolly park looks to be the place everyone lets the dogs use as a toilet so not pleasant getting a trolly then inside the shop really has everything you need but the dust on everything was crazy and the floor must never of seen a mop can’t say anything bad about staff as the lady we asked for an item knew the isle and exactly where it was also everything is so cheap can’t not go there again and again there is also an online site they have that’s great but never as good as going in to buy everything from snacks food milk alcohol new rug bathroom items children’s toys a pool for the garden and tools for the car like the 2023 version of Woolworths everyone will leave with something they don’t need but will love it all
    3 people found this review helpful 👍

  • 1/5 Layla H. 5 months ago on Google • 30 reviews
    Just to make everyone aware b&m have installed a no return or exchange on food items even with a receipt . They don’t inform people but have a little sign up which they shove in your face. My grandad who is blind in one eye and partially blind in the other asked for help getting the coffee He usually buys but was handed a different type by the staff. No one informed him about this policy verbally. He can’t have that brand of coffee they gave him due to dietary issues. When I went to return the lady who claimed to be manager did not care and kept talking about the policy, even though this is a staff fault not a customer fault. And on the receipt it states no refund or exchange if no proof which I clearly did have a receipt. Then she said she needs to see CTV footage but does not have time to do so. Excuse me it’s your job you get paid to do so. I spoke to head office who then transferred me to the store to find out this lady lied and she was not the actual manager. The real manager issued me the refund. The store also needs a good clean and a air con and they need to open up more tills they have you waiting 30mins + in a queue.
    3 people found this review helpful 👍

  • 5/5 De Mala e Cuia (Joel M. 1 year ago on Google • 23 reviews
    Very good food store in the zone. Some offers and some products low price. A lot of different options of toys. Very nice
    3 people found this review helpful 👍

  • 5/5 Bernard K. 3 weeks ago on Google • 64 reviews New
    Good all round store which sell a variety of household items, towels, bedding clothes, pet food and pet products. Along with food and alot more. Ample parking with disabled ♿ marked bays. Easy access to the store only problem is the checkout it is slow and with no self-service tills being provided.

  • 1/5 T M. 1 year ago on Google
    There is always a long queue in this B&M with two tills only open and 40 people waiting to be served as the rest of the till do not work. The store needs to updated as there is always a problem with the till and the long queues slow serve most of the staff chatting away in the warehouse or pretending to stack the shelves the product have no labels or the wrong pricing the manager has a blasé attitude regarding customer service. please raise the poor standards as customers do not have a lifetime to waste within your store in waiting to be served as the till is an issue that the head office need to replace and rectify.
    3 people found this review helpful 👍

  • 4/5 Milner K. 1 year ago on Google
    Baring the queue. I had great service. I believe the guy service me was either the manager or supervisor. Even helped carry the green turf, then brought me the trolley. 1 more checkout got open. Reasonable/Cheap and cheerful. Some dying indoor plants on sale.
    3 people found this review helpful 👍

  • 5/5 Betty T. 2 months ago on Google • 26 reviews New
    Staff very professional and polite Charmaine is amazing! Quality items every floor looks so tidy and clean regardless how busy the store is. This morning Charmaine she was the only one on the till and short staffed. People on the queue asking if there are more staff to open a til she was happy to let them know she is the only one however everybody will be checking out fast and she make sure everybody is happy with a smile on her face. She is a star 🌟 gurl you made my day you are a fresh breath of air keep it up💕 She deserve a raise! This will be a motivation for the other staff too!
    1 person found this review helpful 👍

  • 3/5 P R. 1 year ago on Google
    Massive store selling almost everything you could want. Large variety of items and good prices on certain items. I mainly buy tealights from here and other decorations for the house. Lots of parking outside. Decent sized bays as well. Never usually full.
    2 people found this review helpful 👍

  • 1/5 Aalyiah K. 1 year ago on Google
    Horrible service & very rude staff. We bought a damaged item (olive tree). We asked for a discount or some sort of compensation because the tree branches are snapped and broken. We asked for the manager, instead, a supervisor came and was very rude. She claimed to be the manager and said that ‘there’s not too much damage it’s okay’. I asked if this is a thing for B&M where damaged items are sold at full price and she said ‘only some damaged items’ ..? So I’m not sure what that non-existent system even is. Very rude staff. Not accommodating. Never coming back, lost a very loyal customer.
    2 people found this review helpful 👍

  • 5/5 julie g. 5 months ago on Google • 34 reviews
    Lots of various items to look for. Some things may be a bit pricey somewhat! My purpose was to buy cat litter and worthy of the 30litre bag

  • 3/5 Christina C. 1 year ago on Google
    One of the best stores. Lots of choice and the garden part is great. Decent prices. Car park can get busy sometimes
    1 person found this review helpful 👍

  • 4/5 Paula Guerra C. 1 year ago on Google
    Huge place, you can find anything you need. I personally love it for that, and for the competitive prices they have. Unfortunately I can not give it 5 stars because I got a bedside table that was damaged inside, clearly opened and used by someone else previously and had not been double checked before reselling. Be careful with this kind of stuff.
    1 person found this review helpful 👍

  • 1/5 Ms H. 1 year ago on Google
    Extremely rude staff. Seems to be a common complaint on the reviews, yet nothing is being done about it. The staff drag their feet when being asked to do their job. They make you feel like you're asking so much of them when you're merely asking them to refund you for a product you did not like. And the ATTITUDE you receive is absolutely disgusting. If I had the time, I would have shown attitude back, but I have absolutely no time to waste on such miserable humans.
    1 person found this review helpful 👍

  • 1/5 Jula D. 1 year ago on Google
    Extremely bad customer service Will never use this store again. Went to buy a clothes airer, checked online, website stated there were plenty in this store. None in stock, I asked four staff for help, each unhelpful and diverting me ask another staff member. I asked to see manager, he did not come to see me, but told the cashier to tell me to complain online. I left there very dejected and angry.
    1 person found this review helpful 👍

  • 5/5 Agnes N. 4 months ago on Google • 15 reviews
    B & M is a great store you can buy what you need but most stuff are not there like Junior Bronchostop I wanted to buy was online but when I went to the store it was not there checked with my active toddler 3 times pacing around whom managed to get out of his buggy

  • 5/5 Marzena D. 2 months ago on Google • 5 reviews New
    Great food and prices . Nice car park, garden centre

  • 1/5 Asia L. 4 months ago on Google • 4 reviews
    There are always a long queue at the checkout and they will open another till and serve customers who are behind you after you just asked them if they are opening a till. Don’t think it will be a quick trip

  • 3/5 lois k. 1 year ago on Google
    Not as good as it used to be. In previous years they had lovely Christmas products and gifts at reasonable prices. This year it is a bit drab, also not enough supermarket trollies. May be sign of the times.

  • 4/5 Refik 8 months ago on Google
    The B&M store has a variety of items from food shopping household items, DIY tools, cloths and toys. Great prices. The only thing that lets them down is the queues. Only had two staff out of 5 tills. They are understaffed which makes it difficult to quickly buy a few items or even ask staff any questions.

  • 4/5 Nab A. 1 year ago on Google
    My 2nd visit to B&M, many items are cheaper than other supermarkets, a wide range of choices but some of them were out of stock, I came back few days to return a machine but I found them still OOS.

  • 3/5 Mark L. 1 year ago on Google
    A vast warehouse of a building with no aircon, just ceiling fans that don't work. So you swelter in the extensive queues at the under-staffed tills in summer. The good bit is the garden centre out the back. Very reasonably priced good quality plants, including interesting hardy ferns if you burrow around that are difficult to find elsewhere. Nice houseplants inside as well.

  • 1/5 Andreas F. 5 months ago on Google • 1 review
    A third of the items doesn't have price tags. There's always a queu at the till and nobody bothers about opening further tills. Latest joke: The outdoor garden section gets closed during the hours of darkness. I guess that means no garden utensil shopping after 3pm in December just because B&M is too greedy to install floodlights.
    1 person found this review helpful 👍

  • 3/5 xxjessx x (. 3 months ago on Google • 2 reviews New
    Don’t get me wrong I love b and m I’ve been coming here for like 6 years well since I was able to go places without my mum coming with me and usually it’s alright it’s a good place to by my mum presents when I don’t have the funds becuase I’m only 11-16 at the times I’ve gone but this year I went so I can get my sisters and brothers and stuff gifts but it was really disappointing their stuff isnt as good as it could be too many containers not enough other stuff and not only that they don’t know how to display their stuff I picked up something that was stacked in an isle thinking that it was 4.99 coming to the till getting told it’s almost 10 pound you guys need to sort out your displays because that’s not even the first time that’s happened I also got something under the £6 pound category and it came to be £10 ???? Please display it properly or if the prices are what it is before Vat put the price of it after vat coz is so annoying and embarring when u have to put it back because it doesn’t fit your budget.
    1 person found this review helpful 👍


Call +44 330 838 9540 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible parking lot
  • Service options
    • ✗ Delivery
    • ✓️ In-store shopping

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