5/5 Maria Elena L. 2 years ago on Google
I
wanted
to
organize
a
birthday
surprise
for
my
best
friend
and
I
chose
this
hotel
mainly
for
the
beautiful
spa!
I
contacted
the
concierge
to
get
some
help
in
order
to
make
sure
the
whole
experience
would
have
been
special
for
her
and
since
the
first
email
I
knew
I
was
in
good
hands.
But
I
wouldn’t
expect
it
would
have
became
an
open
eye
dream!!
When
we
arrived
everyone
knew
already
my
name
and
the
name
of
the
birthday
girl,
we
have
been
upgraded
to
a
studio
room,
much
larger
and
luxurious
and
with
an
amazing
view
on
Hide
Park;
in
the
room
there
were
balloons,
a
beautiful
fresh
bouquet,
a
birthday
cake,
a
bottle
of
Champagne,
a
present
for
my
friend
and
a
lovely
card
for
us!
We
then
enjoyed
2
hours
at
the
stunning
SPA,
and
it
was
just
wow!!!!
We
went
back
the
following
morning
for
a
last
pool
session
and
they
even
organized
our
breakfast
in
the
relaxing
room
since
we
were
the
only
ones
booked
in
at
that
time.
We
also
had
lunch
at
The
Cut
and
a
few
cocktails
at
the
Bar
45
and
everything
was
just
awesome:
food,
drinks,
service,
nothing
less
than
world
class!!
I
personally
want
to
thank
everyone
who
went
the
extra
mile
to
make
sure
we
were
having
a
perfect
stay:
Alina,
Raoul
and
Craige
from
the
reception,
nothing
was
a
bother
for
them,
they
went
above
and
beyond
to
make
us
happy!
Cristina
from
the
SPA,
perfect
service
with
always
a
smile
under
the
mask!
Francesco
and
Lisa
from
the
Bar
45
for
the
friendly
and
professional
service
and
the
amazing
cocktails
and
recommendations!
Amy
and
Miles
(the
guy
from
Essex…sorry
I
forgot
your
name…too
bad!!)
for
the
wonderful
lunch
at
The
Cut
for
their
knowledge
and
service:
we’ll
be
back
soon.
The
fillet
was
to
die
for
and
your
service
guys
made
everything
even
more
perfect,
just
flawless!!
Maria,
our
room-keeper,
who
organized
flowers
,
balloons
and
more,
and
to
check
on
us
if
we
needed
anything:
your
service
was
precious!
All
the
faces
I
didn’t
manage
to
get
their
name
from,
thanks
for
your
smiles
and
your
assistance.
And
last
but
not
least
John,
the
general
manager:
without
you
nothing
would
have
been
possibile!
Thanks
a
million
for
everything,
I’m
really
truly
grateful
and
I
won’t
be
able
to
thank
you
enough:
your
team
is
amazing
and
we
really
want
to
thank
every
single
one
of
you
for
such
a
perfect
stay!