1/5 Hazel I. 2 months ago on Google • 76 reviews New
Our
party
of
7
arrived
early
for
a
business
meeting
dinner
and
were
promptly
seated
by
the
First
Gentleman,
which
we
appreciated.
Our
server
took
our
order
within
5-10
minutes,
but
after
waiting
for
30
minutes,
we
were
still
without
our
drinks.
It
became
evident
that
the
table
next
to
us,
seated
15
minutes
after
our
arrival,
had
already
received
their
orders
while
we
barely
had
tap
water
to
drink.
After
45
minutes,
only
80%
of
our
drinks
and
one
small
plate
had
been
brought
to
the
table.
When
I
inquired
about
the
rest
of
my
order
and
missing
drinks,
the
server
responded
rudely.
With
no
food
in
sight
for
anyone
at
our
table,
we
sought
assistance
from
another
server
who
promptly
addressed
our
concerns.
Unfortunately,
when
the
food
finally
arrived
after
1
hour
and
15
minutes,
it
was
lukewarm
or
cold,
leaving
us
hungry
and
frustrated.
Adding
to
the
dissatisfaction,
staff
members
were
seen
carrying
bags
of
rubbish
through
the
dining
area,
passing
numerous
tables,
which
we
found
unsanitary.
We
expressed
our
disappointment
to
the
manager,
who
offered
to
remove
the
service
charge
and
drinks
from
our
bill,
but
this
felt
unfair
to
those
who
didn't
receive
their
drinks.
Additionally,
a
free
dessert
was
offered,
but
given
the
overall
terrible
experience,
we
declined.
This
was,
without
a
doubt,
the
worst
dining
experience
at
a
Bill's
restaurant,
and
none
of
our
party
will
be
returning.
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