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Featured Reviews


Frequently mentioned in reviews: burger (10) good (10) fries (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Janet L. 4 years ago on Google • 71 reviews
    Very disappointed. Had Chic n Shake. The burger is small, the chicken is just warm. Not tasty and nothing special about it at all. £6.50, certainly is over priced. Was going to order fries but given the burger experience, I decided not to.
    3 people found this review helpful 👍

  • 1/5 Jim M. 5 years ago on Google • 49 reviews
    Disappointing burger, it felt there was something missing, the cheesey fries were good though. Five Guys & Patty & Bun are stronger burgers. Still on a quest to find the best burger though!
    2 people found this review helpful 👍

  • 2/5 Stoyan N. 5 years ago on Google • 746 reviews
    Great location! However, I am disappointed of the quality of the food. I tried a burger the classic Shake Shack one and it wasn't something extremely good. Definitely not worth the queue.

  • 2/5 Yui C. 5 years ago on Google • 735 reviews
    Over rated. My friend told me its famous in USA.... maybe she got it wrong. Nothing wrong with the taste, but the size of burger really tiny ( as you can see my pictures) milk shake average, mind you it will cost you £5. The price is not good as other big chain brands, the taste no better than independent restaurant so I really lost for what they trying to sell... It's like Five guys. 價格比不上麥當勞漢堡王、味道比不上獨立經營店。好奇嚐鮮一次就夠。

  • 5/5 W 3 years ago on Google • 139 reviews
    Always a very good time . The cheesy Fries are so good and the burgers are so tasty. Friendly team and good service. Best time : week days . They are supporting the Government’s Eat Out To Help Out campaign, which will run throughout August (Monday – Wednesday).
    1 person found this review helpful 👍

  • 2/5 Mathew S. 5 years ago on Google • 575 reviews
    Most disappointing cheese fries. Fake cheese why can’t you use real cheese. Burger was ok. However quite expensive for what we got. Customer service at counter was ok. Didn’t even acknowledge me when I collected my order. Back of house staff arguing at the counter over something. Front of house staff just walk past mess especially on the condiments table. Took 3 passes until somebody cleaned up the mess still haven’t RE stocked the napkins. Several broken buzzers with battery’s hanging out on the counter. What looked to be a manager or supervisor putting their hands in the pockets while wearing food prep gloves not good hygiene. Will not return.

  • 5/5 Gerard Escaich F. 4 years ago on Google • 42 reviews
    Really good burger, probably a little bit expensive but still reasonable price because of the quality. It is also a nice and big restaurant, not very crowded. They serve fast and waiters are really nice!
    1 person found this review helpful 👍

  • 3/5 Michael M. 4 years ago on Google • 286 reviews
    £8.70 for a small coke and a small burger.... The restaurant is in a great location and the place is very clean and the staff are really nice but it just isn’t value for money.... regardless of other reviews this is not a premium product and McDonald’s which is a comparable quality of product but is at least 1/3 cheaper and includes a side dish of fries is literally across the road.. Save your money and go there instead. Oh and I approached the counter and asked for a chocolate shake and they said they didn’t have any??? This is SHAKE shack? Or is it just a shack???

  • 3/5 Stan C. 4 years ago on Google • 137 reviews
    Meat burgers were tasty. Hot dog is average and comparable to any hot dog stand. Chicken burger is very tender. Ice creams were average too. Milk shake was smooth and not too sweet. We ordered strawberry flavour. Could have done with more strawberry flavour. 2 burgers, a hot dog, a milk shake and an ice cream came to almost £31.45 On the whole, a bit pricey.

  • 4/5 Yasmin D. 4 years ago on Google • 12 reviews
    Ordered a shackmeister sausage and a fifty-fifty (half lemonade, half tea). The hot dog was really good! It was piping hot and topped with crispy shallots. Sure I was a little taken back by the small size since it was £5.25 but the taste made up for it. The 50/50 was also really nice and refreshing. Although the food was good it’s a bit pricey.

  • 5/5 Kirsten L. 4 years ago on Google
    Got the chicken burger, the fries and the fifty/fifty drink. I had ordered through a different shake shack in London before and this topped it. The chicken was juicy and generous, the fries were crispy and seasoned well, and you can’t go wrong with the mix of iced tea and lemonade. The lady who was serving at the registers was also so lovely and friendly (and to everyone else she served).

  • 3/5 Uygar Ramos O. 4 years ago on Google
    Really nice, had the double patty cheeseburger, cheesy chips and chocolate & caramel milkshake. Burger was 8/10, chips 7/10, milkshake 6/10 (abit thin) for a place called "SHAKE" shack I'd expect better milkshakes. Reason why I gave 3 & not 4 is it very pricey IMO everything i got in the picture was £19.


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Amenities


  • Payments
    • ✓️ Cash-only
    • ✓️ Debit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Beer
    • ✓️ Wine
    • ✓️ Alcohol
    • ✓️ Halal food
    • ✓️ Late-night food
    • ✓️ Vegetarian options
  • Accessibility
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout

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