2/5 IAIN S. 8 months ago on Google
Perhaps
controversially,
I
feel
the
need
to
write
a
review
which
seemingly
contrasts
with
many
other
seen
for
this
restaurant.
The
food
was
good.
Staff
did
a
good
job.
The
prices
were
OK
(but
only
when
considering
the
location
maybe
-
otherwise,
for
example,
£3.50
for
5
round
lettuce
leaves
seems
on
the
steep
side).
The
service
was
perfectly
pleasant
and
decent
but
I
have
to
question
what
‘service’
was
actually
received.
The
whole
ordering
experience
was
via
an
app
so
opportunities
to
offer
service
are
quite
limited.
When
wanting
to
ask
a
question
about
the
menu
it
was
left
for
me
to
call
over
a
member
of
staff
(there
was
no
attempt
to
ask
if
we
needed
assistance
or
guidance).
The
response
given
was
clear
and
helpful,
as
it
should
be,
but
I’m
not
sure
where
the
‘service’
was.
Drinks
were
brought
promptly
but
there
was
a
presumption
we
would
drink
from
the
can
and
bottle
-
no
glass
was
offered,
it
had
to
be
requested.
The
table
wasn’t
cleared
of
finished
plates/
dishes
throughout
the
meal.
The
(free)
tap
water
ordered
on
the
app
never
appeared.
Overall,
staff
interaction
was
minimal
so
it
genuinely
angers
me
to
then
me
forced
to
pay
the
10%
additional
service.
I
could
go
on
here
but
point
made
I
hope.
Above
all,
I
wanted
to
say
how
unclean
the
whole
restaurant
felt.
Clean
tables,
cutlery,
dishes
and
glasses
but
this
restaurant
need
lad
a
good
deep
clean.
Grubby
and
grimey
are
the
most
suitable
words
here.
Needless
to
say,
I
won’t
be
back.