Superb hotel conveniently located next to the Tower Hill underground station and in close proximity to many attractions and restaurants. We stayed there over a weekend and were pleasantly surprised by how quiet it was. The hotel staff are very friendly, courteous and helpful. The room was great with all modern amenities. I liked that you could control most things in the room directly from their app. Would stay here again!

We thoroughly enjoyed our night at this hotel. We had an event at the Tower of London one and this hotel was very convenient with a short walk to the entrance. The hotel has wonderful art and uniqueness. The staff is very nice. Great bar in the 7th floor with an outdoor balcony with a gorgeous view of the tower. We loved our room overlooking the Tower. Make sure to book this view!! Our room was “pod-like” and we loved it. You don’t have much room but we are used to that. If you have two people in the room, you need to ensure at least one is flexible enough to climb across the other in bed at night if needed. The bed and pillows were very comfortable. The room has motorized blinds (both blackout and translucent). You can use the interactive pad to change the ambience and colors in the room. It was great. The breakfast at the hotel was very good as well. We would definitely stay here again.

A Great Hotel with Pleasant Stay Guaranteed Likes: Everything from the welcoming and cordial reception staff to the well-prepared and tastefully decorated room interior, complete with fully automated lighting, a TV, and an iPad. The restaurant/lounge area was beautifully designed, and the view from the full-sized window of the London Tower museum was breathtaking. Dislikes: The restaurant menu stayed the same throughout the day, and the repeated servings of scrambled eggs, bacon, and sausage could be monotonous if you stayed for an extended period. The establishment should consider diversifying the menu to offer a variety of options on different days. The TV was also slow and did not properly connect to screen casting, which was a minor inconvenience. Also, the bed was a little too high to cause a little discomfort. The size of the room was not so great too - however, these did not had any serious impacts on my overall experience.

Fantastic views! Lovely modern hotel. Only issues were with flashing light on bedroom ceiling and the noise from the vehicles was quite a nusance...but the view did make up for it. Awesome cocktails too and great service.

The rooms are incredibly small but amazingly comfortable and adequate in every way. I was not excited about being asked to stay here for 3 days for a sales meeting but turned out to be delighted with this hotel. It's very thoughtfully put together. The rooms are small, just wide enough really to accommodate a bed, but that bed is situated by a huge picture window framing a magnificent view of the tower bridge of London and the surrounding historical buildings. The bed is extremely comfortable, the room controls are modern, it's perfectly quiet and private feeling. It's just very well put together with a lot of attention to small details that make the space comfortable. I slept better in this hotel than in many finer places. The staff are ever present in the lively living room / lobby area. The people working here are extremely enthusiastic and attentive. It's a really young hotel staff where everyone seems like they're committed to the success. I don't know how to describe it other to say it has very positive vibe. There's a centrally located coffee bar and food area, always attended, alongside a very comfortable lobby area with workspaces and lounge seating. It's like a very comfortable coffee shop/living room/bar. They serve a nice breakfast every morning for a reasonable price, have really great meeting rooms, and at and at night there's a bar on the upper floor that is a lot of fun. The location is also terrific. It is directly across from the Tower of London and as I said many of the rooms offer fantastic views. It also faces on one side a historic customs house and the small park and courtyard in front of it. The customs house has been renovated into a very posh and recently opened Four Seasons Hotel with a two Michelin star restaurant. That just makes this more modest hotel feel even more special. Like the affordable house next door to a mansion. The hotel also sits directly on top of the Tower Hill metro station. You really only have to walk across 20 ft of sidewalk and you're inside the station which couldn't be more convenient to access anything else in London. I sometimes dread taking public transportation from the airport to my European hotel because I expect a long walk dragging my luggage down cobblestone streets. Not here. You just walk out of the train and you're practically at the check in desk. There's also a Docklands Light Rail station about 3 minutes walk away where you can reach other parts of the city. If you happen to be going to a conference at the Excel you can be there door to door in 20 minutes and rather than stay near the conference center, you can enjoy a much better part of the city. Just writing this makes me want to go on with even more superlatives. I'm completely happy with this hotel and if the rest of the citizen m properties resemble this one I think I'll be staying there as well. Note: One small end very important detail with regard to the rooms. There are some rooms that face inward to a glass ceiling inner courtyard covering part of the lobby. I haven't been in these rooms but you can unavoidably see into many of them looking through the windows while waiting for the elevator. Get an outward facing room if you want any privacy or even the ability to open your window blinds without displaying your bed to the world.To say you have no privacy in those rooms is an understatement.

Lovely hotel and staff are great. We were welcomed with smiling faces and free cocktails. The location is brilliant too. The rooms are quite small for how much you pay, but found the modern iPads really cool to function everything inside. Breakfast is lovely too. Would definitely return 😊

Being a dedicated fan of CitizenM and having explored their hotels across Europe and more recently in LA, I've found the Tower of London property to be a standout gem. The communal areas are wonderfully spacious, and the top-floor bar is simply fantastic. The rooms, in line with their other properties, boast that signature cosy tech-infused ambiance. I've genuinely had some of my best nights' sleep here—it's become a place I can't seem to get enough of. While the experience has been fantastic overall, one area that might benefit from enhancement is staff engagement. Personally, I enjoy being approached by staff and having conversations with them. I believe it could add an extra touch if they were more proactive in engaging guests. It's always a pleasure for me to interact with the staff, so I don't think they should shy away from those opportunities if they present themselves. Nevertheless, I still absolutely love this hotel and everything it offers!

Great hotel in London right next to the underground station! We loved our clean and cozy room with the really large bed! I can highly recommend staying here for your next trip to London! 👍

I really enjoyed my stay here as a solo traveler. I think you have to understand what CitizenM is and their target audience. Yes the rooms are small, but the bed is big and it was plenty of space for 1. I’d say 2 can fit comfortably per room. The Tower of London view is absolutely worth the upgrade if available. Staff was great, rooftop bar was awesome. Sits literally right above the Tower Hill Station so you can’t really ask for a better location. All in all would absolutely stay again.

This hotel was really enjoyable. The location is perfect. The decor throughout the hotel is very cool. The rooms were very quirky. Mood lighting in the bathroom and the bed was huge with a great selection of films on the TV. The roof bar is nicely designed with comfortable sofas and chairs. The highlight of this hotel is the comfortable rooms.

I was a few times here and I recommend this hotel for young couples, business trips, working nomads. It’s a very modern, clean hotel, with well-appointed rooms, great amenities and friendly staff, good location (Tower of London) The rooms are smart, great enhancement to the guest experience. The roof-top bar has great views across the Tower of London and towards Tower Bridge and the Shard.

I didn't stay here but I went for a training course over 4days. The staff are super helpful and friendly and can't do too much for you. The catering is super tasty and varied and takes into account dietary requirements. We had cake twice a day which was tasty and fresh and a good range of refreshments all day. The location is really stunning and the decor was modern and tasteful. My only criticism is the lifts are SO SLOW.

This hotel was amazing! We had spectacular views of London Bridge, Tower of London, and the Shard. Close to the train and walking distance to several historical sites. The Most comfortable bed I've sletp in away from home, wonderful amenities and beautiful decor inside. Customer service was AWESOME! If you want a great hotel with a reasonable price this is the one!

The hotel is very funky, meant to be "lifestyle" choice, and it is always my first choice for recommending a friend to stay when visiting London. The staff are all super friendly and helpful. The breakfast is always very nice with good options, however the eggs are not my favourite. The room is exactly the right size for one or two people to be comfortable, the bed is massive but only accessible from one side which can be difficult for mobility issues. Overall, amazing place, I am in love!

Not sure about staying here, but I popped in for a coffee... very friendly staff. The atmosphere and surroundings were beautifully quirky and smart. There was outside space, lots of different inside seating, for couples, singles or larger groups. Menu was good, though I didn't order anything this time. I would definitely recommend popping in.

Location is great, and right next to the Tower Hill tube station. Room was tiny, but that was expected. Using an ipad as a remote for everything in the room is a cool idea, but not that practical when it takes a while for it to turn the TV on. Maintenance was fast though when one of our outlets was not working. Front desk is responsive and friendly. Buffet breakfast was awesome. The lounge and rooftop bar/lounge was beautiful. The only thing that put a damper on our experience were the elevators. One out of four was working. The rest indicated they were for Priority Service only. We were there during a very busy time along with other conference attendees, so we had to use the stairs most of the time. Good thing we were only on the 2nd floor.

We had a great stay at this hotel. The room had a beautiful view and the location is great. Staff is very friendly and they even decorated our room for my birthday. Only cons were that 2 out of 4 elevators were ‘out of service’ and the cleaning in the room could be better. It was very dusty and stumbled upon some long black hairs in the shower.

My wife and I spent Xmas and New Year here. At first we were disappointed that the rooms were very cramped and oddly arranged (double bed which looks like one occupant will have to clamber over the other: tip, the beds are square just rearrange the pillows). Our views changed when it became clear just how helpful and friendly the people working there are. This is by some margin the best and most welcoming group of hotel staff I have ever come across in any hotel and their attitude and willingness completely turned around our holiday. Staff aren't responsible for the interior design of rooms, when they deliver a level of quality service that made our stay very enjoyable it makes a huge difference. Thanks guys.

Perfect location for city walks in London if you’re visiting the famous Tower bridge, Big Ben, Buckingham Palace, Westminster Abbey, and St Paul’s Cathedral. The good staff service, good breakfast, high tech in the room and numerous modern art works being good atmosphere to this hotel. Pricing is reasonable for a 4 star, however the bedding sheets aren’t clean.

Eigentlich ein sehr schönes Hotel, aber wir hatten leider sehr großes Pech mit unserem Zimmer. Unser Besuch war vom 6. - 8. Januar und Nachts kam in unregelmäßigen Abständen ein sehr lautes Geräusch aus der Lüftung was jedes Mal dafür sorgte das wir wach wurden . Dies war leider beide Nächte so und hat wirklich für unerholsame Nächte gesorgt. Das Personal wollte uns hierbei nicht helfen.

We really enjoyed our stay at the citizen M. Although the rooms are not very big, we found it to be very convenient and cozy. I liked the architecture/design, it has a bit of a 5th element feeling to it. Location is just wonderful and we could enjoy both cultural activities, restaurants and nice walks from the hotel’s door. Only caveat, the breakfast was quite expensive for the quality of the food.

I LOVE this place. The lobby is perfect for business meetings and nomad working and their breakfast is of high value. Spending a day here in the hands of these extremely service minded humans is a privilege. Warmly recommend and I'll make sure to be back soon!

I have stayed in this hotel 3 times and I cannot fault it. The rooms are small but they are perfect for 1-2 people. The bed is the comfiest bed I think I have ever stayed in, and the service is outstanding. I upgrade to the room with a view everytime and it is always worth it to get the view of the Tower of London, The Shard and Tower Bridge. There is an iPad in the room, which makes opening and closing blinds way more satisfying than it should be, and the blinds block out all the light, which makes for a great night sleep. Also, despite its location, there is no outside noise at all. It is literally right next to the underground station, which makes it super convenient, and it is within walking distance of a lot of historical places. Would recommend for anyone staying in London.

It's a great place for a no nonsense work stop with great views and location. The Design is cool and lots of cosy places to sit with visitors and friends if a lazy day in is required. It's also a great place to co work if the music can be ignored with lots of co working spaces . Overall for London and prime location it's very very good

Every little detail is carefully considered and designed. For our 5 nights stay we felt so comfortable that we did not want to check out till the last minute. The location is just perfect. Near the tower hill station. Staff is always kind and helpful. Room is clean, minimalistic and also smart. Being able to control everything via an ipad is awesome. Having different kind of outlets on the wall and other small details made me smile. I cannot write it all here. One should definitely experience this hotel.

The hotel is in a good location just next to the Tower of London and a tube station, and is very modern. However it comes at a cost, and the rooms are very small and while they are well maintained, having the bathroom sink in the middle of the room is not OK

Lovely n clean. Great rooms. The staff were very friendly. We definitely going there again. Breakfast was good but not happy with the evening meal. Try it once but not again. Eat out in the evening. But everything else was pretty good.

Myself and my partner had a two night break midweek, Wednesday till Friday. The rooms are compact admittedly but very modern and have everything you need and the space is very well though out, beds a HUGE and extremely comfortable, everything controlled via a tablet and the coloured lights in shower add an unusual and ambient touch!..TV is controlled through tablet too but there is a great selection of movies offered too and all free of charge 👌🏻 breakfast was lovely, good quality and lots of choice and all staff were attentive and friendly ., we thoroughly enjoyed our stay and would definitely stay again 🤗

The CitizenM concept is great and almost identical in each of its hotels. I was able to check in/out and manage my stay entirely through the app. Rooms are compact but well equipped and come with a huge bed; I even had great views of the Thames and Tower Bridge. I could control everything with my phone or with the mini tablet in the room. Best night's sleep in a long time. My only complaint would be that the room was a little tired in places and could have been cleaner (strain on blind and fan, dusty shelves/vents). Staff were fantastic and their whole approach made me feel welcome and at home. Perfectly located next to Tower Hill tube station and a short walk from Tower Bridge itself. Nice, small shop selling drinks/snacks as well as a cafe/bar.

We would like to thank the exceptional kindness and service from the front desk this evening, although we were not even guests. They showed real compassion and helped out without hesitation, a mark of a truly exceptional business. We will definitely be booking a room for a couple of nights in the near future even though we only live a short distance away if this is the sort of service that the hotel delivers! Thank you so much. We hope to see you soon.

Easy to find. Good place for business and private meetings. Tea /coffee and clean washroom facilities available.

Pay the small extra charge for the view, you will not regret it. Genuinely the best view from a hotel I've ever had. The place was clean and tidy and super friendly. The rooftop terrace was lovely in the evenings. Will definitely be returning!

Fantastic hotel, most comfortable hotel bed I have ever slept in, fabulous staff, great rooftop bar, wonderful breakfast and woke up to a view of the river, the Shard, the Tower and Tower Bridge, would give it 6 stars

Our stay here was excellent. Staff were very accommodating and allowed for a specific room booking after an initial visit, as we wanted a particular view. The bar staff were warm, friendly and conversational on top of being incredibly helpful. The rooms are great; huge, comfy beds with lighting, temperature and electronic blind controls, which meant we could relax from the comfort of our bed without moving a muscle. The Tower of London hotel is situated really close to just about everything; cabs had easy access to roads and we were immediately next to tube and National Rail stations, so getting about was ridiculously easy. The view from the hotel, as previously mentioned, was excellent. As well as a good view of Trinity Square and the Tower of London, we also had a view of the Shard, Sky Garden, and the rest of Fenchurch street. Overall, would highly, highly recommend to anyone over the Four Seasons (that is right next to CitizenM); you get a better view and will have more money to spend on enjoying London.

Stayed here about a month ago. Nice decor, a good quality for a cheap price in a good location (great view of Tower of London). Check in was simple and automated which I liked. Small room but nice presentation and view. The in room iPad didn’t work so we had troubles watching the tele and staff were unhelpful so we had to use the live chat via the citizen m app which took around an hour. There was also a funky smell coming from the sink in the room. When we were leaving we left our bags in the luggage room, on returning the staff could not find our bags (someone had put the incorrect tag on our bag), we ended up going in the room and locating the bag ourselves. We didn’t even know there was a bar on the top floor until we left which is a shame, it could have been better signposted/ advertised etc I’d say it’s a good value for the price but there are a few areas which could be a bit improved

Lovely Welcoming hotel at a fair price for London. Rooms are clean and good size. As a wheelchair user I had an accessible room which was one of the best access room I have seen in a hotel, really well thought out. The coolest thing was having all the controls for the room on a iPad that is in your room and getting to choose your mood colour. And it has a lovely rooftop bar for guests to use!

Very cute hotel. I topped up extra to get a room with a good view of the Tower of London. The room itself comes with basic amenities, nothing fancy, but the bed is very comfortable. It's super convenient to be able to control the lights and aircon through the citizenM app.

The location cannot be beaten! On top of a tube station, across the street from the Tower, short stroll to the river.... Nice! Hotel has a funky vibe downstairs. Rooms are modern, minimalist and very small. Fine if you're travelling alone, but 2 nights is about the limit if there are 2 of you. Also, everything is electronically controlled and not always consistently working (blinds a good example). But very comfortable night's sleep!

I had an incredible stay here, in a great location, for a very reasonable price. The rooms are compact, but smartly designed. My only nitpick is that the shower wets the entire bathroom floor, because the shower curtain isn't long enough, but that's a minor quibble. Staff was always friendly and accessible. Definitely download the app ahead of your stay. Would absolutely stay here again!

I can highly recommend the hotel. In addition to the good facilities of the room, the helpfulness and friendliness of the staff should be emphasized. The employee who helped me in the difficult situation (subway strike and therefore may not reach the bus to the airport in time) so energetically and sweetly... many many thanks! Not only when checking out but also when checking in there were helped with problems. Worth every penny and would highly recommend it because of the points mentioned and very good location.

Very clean and one of the best locations in London. Also, it is relatively cheap than any other hotel. If you use the metro, the hotel entrance is quite close, and it is very convenient. The condition of the room was so clean, and it was well developed. I could control whole electronics with one iPad in the room. And the room has ambient light that makes the room more romantic and moody. Also, this hotel provides a bar on the upper floor which has a good night view of London, and on the ground floor, they also run a cafe. The check-in and check out were automated. It was a little bit difficult. And if I didn't talk about toothbrushes and toothpaste to reception, I cannot find these amenities. And the room is not much spacious. However, this hotel has a great value for paying.

Pros: Very nice hotel, good value for money. Good atmosphere. Breakfast is great. The rooftop bar is great, although it was only partly open during our stay. The location is not exactly at the city center, but very very close to the underground station. Cons: The rooms are small. There is no kettle or any way to make tea or coffee in the room.

Love this hotel! I have stayed here before and I will always stay here when in London. The crew at reception was so lovely. A huge thank you to Marie with the pizza earrings for letting me use her earring to remove my SIM card and Luka for finding a sewing kit (to use the needle for the same reason). Of course my phone service was not working but they saved the day! Rooms are clean and modern. Bed is large and bedding is lovely. Rooftop bar is divine!

First and foremost the location is brilliant. You can get anywhere easily and London City Airport is really accessible. The rooftop bar is also great. My negatives would be the lack of irons in the rooms. This would be OK except the iron rooms aren't well maintained and you'll often have to search different floors for one that works. The food menu also is very limited but you can easily find a good place nearby. I'd recommend getting a room that isn't facing the internal "courtyard" even if that means getting a lower down floor (plus you can then use the stairs rather than the painfully slow lifts). The rooms themselves are fine although I found the tablet that operates the TV and lights annoying. It's also disappointing they've removed the films from the TV as that used to be a big plus. Overall I think this hotel is great for 2 nights but after that you feel a bit claustrophobic. I wouldn't book it for a week but otherwise you'll have a good time.

Lovely stay, huge bed! Nothing was too much trouble for the staff. I would like to say a personal thank you to Julia at reception, she is a credit to your hotel. She sorted me out extra pillows (pregnancy request!) to make the stay more comfortable for me and was lovely to chat to in the morning. The bar staff were also brilliant. Will definitely return.

Great room and excellent customer service! The beds were very comfortable and the blinds blocked all light. Despite being at an amazing location right next to the Tower of London and next to the metro, we heard no noise from outside. The lobby/cafe area was very vibes with loads of great books, tea, and a lively ambience. We will be staying here wherever we get a chance to come back!