The man serving was counting coins from till as I waited to be served, I asked him to wash his hands, I waited, he went near the sink, touched the top of his fingers on one hand with a dribble of water no soap and preceded to make coffees, I was watching and a young girl said can I help I told her that I had asked the man to wash his hands, he said he did and he's not my servant, telling him to do this and that, I said it's basic hygiene, he told another young boy to refund my card and discarded the coffee, disgusting. he refused my coffee because I asked him to wash his hands .. yhe nice girl made me a fresh one

Worst franchise in all of UK. Even the food seems to be substandard, smaller portions or incomplete preparation, compared to other branches. It’s in a squalid dangerous environment, surrounded by rough sleepers near the coach station. Store layout is very cramped. A few dirty benches. Rude staff who barely communicate in English. I wonder if the warehouse kitchens where Pret’s food is prepared sends bellow par standards to certain branches based on environment and customer demographics. The sandwiches, pots and coffee I bought here are worse than other branches.

fine pret near a train station, so supplies inside were limited. Shelves were very bare

I travel a lot and visit this location once per month. My experience was always okay until today. The staff were rude, didn't smile or say thanks, even if people thank them after being served. At 8 on Sunday morning, there were only 2 people working behind the counter, and 1 of them was clearly struggling with so many coffees to prepare. The coffee machine was not cleaned, so my coffee tasted like burnt coffee. The glass was not filled with milk, so I asked for more milk, and the staff member poured milk through the lid hole, spilled milk on the cup, and told me: there you go. I worked in hospitality for years, and I haven't seen something similar happen. There was no sorry involved when I asked him to clean the glass. He looked annoyed, I said thanks and have a nice day, and I left. Pret, train your staff, pay them better salaries, maintain some standards. Prices are already too high for the quality you offer.

The young lady serving clearly couldn't be asked to deal with me. I asked if they had still water not sparkling and she just said no. Left all my items on the counter without offering a bag, I had to ask someone else for one. She was too busy flirting with one of the stations workers. Very poor service

Went to get a mocha this morning and i enquiry about blue light card or NHS discount. The staff member kindly gave me a free drink on the house. He was very polite and friendly service 🙂

Food was fine. The member of staff who served me didn't seem to want to be there. Didn't say a word to me whilst he was serving me and practically threw my order at me. Having worked in both catering and food retail I understand how a bad day can make you feel, but there is absolutely no excuse for such unprofessional service.

Dropped in today to grab a quick sandwich for my friend before they caught a coach. To say the experience was abysmal was an understatement. An incredibly rude man served my friend (who is still a child). He was snappy, insisting he only pay in cash if he has exact change and then changing his mind. When he was given a tenner he did a full check of the note as if it was fake. He then slammed the change, which was incorrect but we were too upset to say anything, into my friends hand. Completely unacceptable experience, it was aggressive and unprofessional. This wasn't due to a rush or anything, there was literally no queue, this was just terrible customer service.

Pleased don't buy a coffee from this place I had to duck out to catch my coach which was just about to leave. I don't even know when I was going to get my coffee if I did stay behind. The baristas take too long to make their coffee. Soft drinks still on the crates and not put on the shelves. Please avoid at all costs. Your coach journey is more important!

First time trying this brand. Was actually a very good surprise. The croissant was so damn delicious and taste exactly like the one we can find in France. (as a French person I'm very satisfied and happy of this discover) but unfortunately the coffee was not a pleasure at all.. Feel like the barista don't know how to make the difference between a latte and a flatwhite and even the technic, it was very bubbly. :(

A good place to wait and recharge yourself before the coach comes. We are heading to Manchester city centre and will take a 5 hours coach so it is our brunch in the small cafe there. Amble space and nice surroundings, food is fresh and nice. Cannot complain for such a price.

We had a quick pick up at this outlet near the Victoria coach station. There was a long queue, but the staff there were quick and patient and served with a smile. We picked up some snacks, cold drinks and chocolate mousse. This was good for the long journey to Nottingham. Good service and good taste what more do you need for the price you pay.

The worst coffee shop in the world. Staff are incompetent, rude and see customers as a problem- they have a real can't do attitude. Drinks aren't made properly. Prices are shocking for the service and quality provided. The only time I'll ever come back here is to sit down waiting for the coach, I won't buy anything.

The staff(three females working around 17:00 on 3rd dec) were so rude to me when I requested if they can make my coffee faster. More focused on talking and humouring amongst themselves which is okay but not when it’s slowing down their service. One of them started acting as if it was a street fight and other kept arguing how it had been just a minute. Ridiculous attitude!

All organic choices for tea and coffee. Love that there are 3 plant-based milks available (oat, rice-coconut and soy). Friendly staff! The only thing I wish is that when you ask a drink without the plastic lid that they would allow that, and even encourage you to not go for the extra single use plastic waste instead of replying “no we have to put the lid on for safety reasons”. That is just a lame excuse that doesn’t make sense…

Decent chain coffee shop with good croissants. However they were so slow to make the coffee. Maybe if they paid their staff more they’d have better retention and more experienced staff.

I can't complain about Pret Victoria Station. In fact in honesty I thought it would be more expensive, but no, I was happy with the price, one straight cup of tea and a Danish swirl, hot and fresh. Despite clearly vocalising myself, the staff member took 3 go's before she could gear what I was saying, and made it clear she was miffed about it, but get ho. May have been the accent, I can't imagine Pret gets many polite smoggies. Pretty good all round.

Delicious soup, you can taste it's freshly made, as well as the bread. The mocha made with coconut milk is delicious. They're always checking the place, so it's clean and tidy, even if busy. Really nice staff and happy music selection. Everytime I'm around, I'll pop in for sure.

I was at the station today and an pret employee saw the distress when I overheard an announcement stating that my coach would be leaving sooner than originally anticipated. Nevertheless he did a kind gesture and I am thoroughly grateful...thank you Nathan for your kindess today!

Opening hours do not match. We arrived at 6:15 and it's not open even though it says 6:00. After opening no hot bakeries were available and huge que has formed instantly because dozens of people were waiting. To sum up we left without breakfast with 2 hours bus ride ahead. Thanks a lot for ruined morning.

This café is the best. Great for dairy and gluten free people. Soy latte was made at perfect temperature and service was really quick considering we were at a busy station :)