3/5 Ali T. 4 years ago on Google • 4 reviews
I
recently
held
my
daughter’s
first
birthday
party
here
and
the
hall
itself
is
very
beautiful
and
pleasant.
They
require
a
£250
deposit
to
secure
a
date
and
then
its
£70
an
hour
for
the
hire.
I
initially
booked
the
venue
for
5
hours
(3pm
to
8pm)
for
a
Saturday
afternoon/evening.
I
had
paid
the
deposit
well
in
advance,
as
i
wanted
to
secure
the
date.
£250
is
allot
of
money
and
when
one
pays
this
amount
they
are
serious
about
hiring!
The
day
before
the
event
i
called
the
venue
and
wanted
to
confirm
that
i
was
going
to
pay
for
the
5
hours
hire,
to
which
the
staff
member
replied
that
they
had
cancelled
the
event
as
i
did
not
pay
them
earlier
and
claimed
that
they
tried
to
contact
me
and
i
avoided
them.
Having
invited
approximately
100
people
to
the
event
already,
i
was
completely
in
shock
and
worry
about
the
venue
cancelling
the
event.
I
completely
understand
that
they
had
a
system
where
they
require
all
payments
in
full
before
the
actual
event,
having
paid
the
deposit
of
£250,
and
making
the
payment
a
day
before
for
the
hourly
rate,
i
was
doing
exactly
that.
The
manager
told
me
that
he
had
cancelled
the
care
taker
and
another
member
of
staff
who
were
due
to
come
in
on
the
day
of
the
event.
In
all
honesty
i
had
to
beg
and
cry
to
the
operations
manager
to
allow
me
to
carry
on
with
the
event!
After
begging
and
literally
crying
over
the
phone
the
staff
member
eventually
decided
to
show
me
some
mercy
and
make
small
efforts
to
get
the
event
back
on.
He
called
me
back
after
6
minutes
and
told
me
that
he
had
found
someone
that
could
be
available
to
work
on
the
day.
However
i
had
to
start
the
event
from
2pm
and
finish
at
7pm
now.
I
had
no
option
but
to
agree,
and
in
result
this
too
also
put
me
in
a
bad
position,
as
i
now
had
to
notify
all
my
guests
for
the
time
change.
The
event
eventually
happened,
but
during
the
whole
event
the
caretaker
kept
popping
up
and
reminding
me
about
the
time
and
how
everything
needs
to
be
finished
by
7pm.
It
was
a
constant
nuisance
and
i
just
dealt
with
it
throughout
the
entire
event.
To
sum
up
everything,
the
staff
did
not
hesitate
to
really
show
lack
of
compassion,
understanding,
support
or
even
decency
to
give
comfort
to
a
father
who
just
wanted
to
celebrate
his
daughter’s
birthday
at
their
venue.
I
had
to
beg
them.
They
made
me
feel
quite
low
and
scared,
and
if
i
had
not
shown
this
emotion,
they
would
have
definitely
cancelled!
This
venue
needs
new
staff
that
have
some
decent
customer
service
skills
and
compassion
towards
people.
I
didn’t
take
my
deposit
back
and
let
the
staff
keep
it,
as
tbh,
I
didn’t
want
the
caretaker
to
screw
me
over
in
the
actual
event!
Do
not
hold
personal
events
here!
Staff
are
average!
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