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  • 2/5 Marianna 4 months ago on Google • 131 reviews
    We stayed in a room on the first floor. It was small and dark with only a tiny narrow window letting in some meager light. It felt stuffy and had low ceilings highlighting the basement vibe. There were stairs by the door leading into and out of the room as well as the elevator. The stairs made it feel even more like a basement. The room had all the feels of a low budget motel. Minimalism with all the functionality gone. It certainly did not feel or look like a luxury room. The room was nicely clean. The website description mentioned several bed sizes, but we were not lucky and got the smaller bed. I found the mattress to be too firm for my liking. Although the sheets and pillows were of nice quality. Small bathroom with a bathtub shower combination. The shower had good water pressure but no hand shower. The half door in the tub/shower leaked and sprayed the water onto the bathmats. Nicely sized bath sheets were a pleasant surprise. The room lacked storage. Apart from a few hangers and a tiny drawer. There were no shelves and no dresser. Certainly not enough storage to accommodate two people's worth of clothes for several days. The staff showed me a somewhat similar second floor room as an alternative. It was mostly the same layout just without the stairs. There was an upgraded room available on a higher floor. But the expensive upgrade yielded marginal improvement only. Although the location was central and within an easy walking distance of many attractions and transportation. This place is truly overpriced for what you get. There are other hotels in the area with better accommodations for £300+. I was sad that we chose to stay there. Staying in a dark, expensive matchbox truly diminished my enjoyment of London.
    4 people found this review helpful 👍

  • 3/5 Alison R. 1 month ago on Google • 320 reviews New
    We stayed here for a sales meeting. My experience with the service and booking wasn’t positive. When I checked in, the staff member was rude and didn’t have their facts correct about the stay. I also asked to be added to the Radisson rewards program. This was never done. I was initially given a room access from the elevator and it was dark, small and noisy. When I asked to move, I was accommodated. This room was more private but still small. The heating didn’t work in the room during my stay. I visited the front desk and was given an individual heater. The positives were; nice breakfast and staff. Very welcoming. Good and thorough housekeeping. The location is fantastic. No shortage of places to visit and you are close to Covent Garden.

  • 5/5 ZEYNEP G. 2 years ago on Google
    I absolutely love my stay here found it but quirky with going up to steps to come back down to randomly to go back up but I think the best feature was the the bathtub in the middle of the room. The room wasn’t overly big but still was spacious enough for a king bed. I defiantly enjoyed the breakfast that was included in our stay and the lady that Greeted us was amazing and super friendly. There was plenty to choose from would of preferred the option for a vegetarian fry up but it’s ok I’ll survive ! Location is perfect to get around and come back to change to go back out very central. Will defiantly consider staying here in the near future.
    2 people found this review helpful 👍

  • 1/5 Alex 1 year ago on Google
    Hottest day of the year and Covent Garden was absolutely packed. I quietly asked at reception if there was anywhere I could come in and sit down to breastfeed my baby who was hungry and thirsty and was told no because they needed to “protect their paying guests who might be offended”. Whilst I get I wasn’t a paying guest I was shocked by the stance and lack of human aspect - all I needed was a seat for 5-10mins and I was made to feel like I was doing something wrong or disgusting. When my husband went in to lodge a complaint with the manager she stuck up for the staff in question and they called me the “aggressor”. Do yourself a favour and stay at the Covent Garden hotel next door instead, when I asked them the same question at reception they couldn’t have been more accommodating, showed me to their lounge area and library so that I could have some privacy and offered me a drink. I know where I would rather stay! I would be keen to know what they would say to paying guests who are breastfeeding - are you only allowed to feed in your room?!
    2 people found this review helpful 👍

  • 5/5 Wiebo G. 2 months ago on Google • 188 reviews New
    Great location. Seven dials is just an amazing location. There are so many quirky little shops and cafes that a weekend just isn't long enough to see it all, especially with Covent Garden just around the corner too. Easy access to many of the musicals on show in London like Mama Mia, Frozen and more. The rooms was nice if a bit warm but you can open the windows to let in some cool air. We have several amazing cocktails at the bar and the bartenders were amazing. Accommodating us even when we asked for changes to the cocktails. Highly recommended for a stay in one of London most iconic and historical areas.

  • 3/5 Erica M. 2 years ago on Google
    The hotel was beautiful and well looked after. Reception team were really lovely and friendly. The room was really basic for the price it was, tacky artwork in our room. It was big but plain and weirdly empty. But the thing that really let it down for me was breakfast. Nothing do do with the quality of it as everything was delicious and a great selection too but the staff in the restaurant were not friendly or attentive. Seemed to me like they just wanted to keep their head down, set tables and ignore the customers. The only smile we got was from some nice guy who came over to ask if we wanted anything else as they were about to stop cooking breakfast. Table we sat at was tiny so a struggle to get a hot plate plus a plate with fruit on it and staff were useless at clearing plates. Location was great but I don’t know if I’d go back again. I feel for the price we paid we could have got a nicer room elsewhere.
    1 person found this review helpful 👍

  • 5/5 David S. 2 years ago on Google
    Excellent hotel. Although rooms are relatively small, this is what you have to expect in London Theatreland, unless you want to pay a small fortune. Nevertheless the rooms are very well appointed, as is the rest of the hotel. All of the staff, from Reception to breakfast service, were incredibly friendly and efficient. Breakfast quality was also excellent. Departed on a Sunday and so breakfast until 11am and a 12 noon checkout was very welcome after a late night. Would definitely recommend.
    1 person found this review helpful 👍

  • 3/5 Rod H. 2 years ago on Google
    First room was very small decided to upgrade to a larger room ,during the transfer by staff our phone charger went missing this was immediately reported on discovery and staff were quizzed but no positive outcome ,had to buy another at cost of £39. How do we reclaim this money as it was not our fault ? Waited an hour on phone never got connected to further request if it had been found perhaps his review will get through to management. Charger eventually returned with which we are happy amended to 5 stars
    1 person found this review helpful 👍

  • 1/5 faisal A. 7 months ago on Google
    I stayed in the hotel in mid-August 2023. I will summarize my experience in the following points from bad to good. 1. In my second day during my stay I woke up on voices coming from my window, when I opened the curtains I found construction workers in my face working (I was in the fourth floor by the way), this was a clear evasion of my privacy as I was not informed by the hotel that there will be noise and no privacy due to the construction (I would’ve changed the hotel if I knew in advance). And because of this I’m giving the hotel 1-star review. 2. The room seemed to be outdated, empty of furniture and the AC was a bit noisy. 3. The lady that checked me in was not very welcoming and promised to send me a message when my room is ready (because ai checked in early) which I have never received. 4. On the other hand a lady name Ariele (I might have misspelled her name) was outstanding, she responded to my inquiries with patience and clarity up to taking the extra mile of helping me in my luggage. 5. The location is just amazing, it is in the heart of the seven dials and everything is literally within walking distance (10 minutes max), the attractions include shopping, site seeing, restaurants, theaters, etc. simply you can spend 3-5 days in the areas surrounding the hotel and have a lot of fun. This might have been an isolated event to have construction during my stay. Nonetheless, the hotel should’ve handled such event better with its clients by being more transparent.
    1 person found this review helpful 👍

  • 2/5 Ido S. 3 months ago on Google New
    My stay at Radisson Blu Edwardian Mercer Street Hotel was unfortunately far from satisfactory. Upon reaching my room after an exhausting day, the unmistakable smell of something akin to Bengay on the pillows disrupted what should have been a restful night. I let the manager know about it in the morning . Upon returning to the hotel, although the pillow cases were changed, the room still carried the unpleasant scent. Additionally, the duvet, untouched, continued to emit the same odor. Had I not been so fatigued, I would have considered leaving the hotel on the second evening. But I did ask to change room and I was then downgraded from a queen size bed to 2 single bed room. Furthermore, the offered resolution was a mere voucher for drinks, which seemed more like a joke than a sincere attempt to address the issue. The night shift manager assured me that the matter would be communicated to the morning shift managers. However, during my checkout, the staff seemed unaware of my previous concerns, offering no compensation or resolution. While the hotel’s location is commendable, my overall experience was marred by the poor handling of the issues, and I regretfully cannot recommend this hotel to others. The Radisson Blu Edwardian Mercer Street Hotel failed to meet the expected standard, and I won’t be considering a stay here in the future
    1 person found this review helpful 👍

  • 5/5 Rohan V. 3 months ago on Google • 69 reviews New
    Incredible staff, location, and loved our room. I cannot praise this hotel enough. They made our 3 day stay in London amazing and went above and beyond to ensure our comfort in so many ways - providing extra comforters, checking us in an hour early, and helping me use the coffee machine in the room. Just a marvelous place in a great walking accessible location to everything. I will recommend them to anyone staying in London!

  • 2/5 Izik A. 3 weeks ago on Google • 25 reviews New
    Good location and the hotel itself is nice, but I had an unseen staff member try to come into my room (with some of us inside) on 3 separate occasions despite the "do not disturb" sign being on. In two of the instances it was just my wife and baby in the room, and the person quickly left when they saw someone was there. I've never had this happen at another hotel and found it disconcerting to say the least.

  • 5/5 quang le m. 1 month ago on Google • 13 reviews New
    Great location, National Library, Coven Garden, Royal Opera House, Leicester square, Trafalgar Square, Chinatown are in walking distance. Perfect place for dining & shopping. Good breakfast.

  • 5/5 Nichola YY T. 2 years ago on Google
    The hotel has been a fantastic base for our theatre break. It's been the most luxurious experience. The room is the perfect size, the hotel is very close to Covent garden, Chinatown, the theatres and a short walk to regent Street. We'll definitely be visiting again.

  • 4/5 J E. 2 years ago on Google
    Very clean and comfortable hotel. We'll situated for Covent Garden. Would recommend. Able to check-in electronically and also check-out. However there is no warning when you check-out you will be required to leave the room within half an hour of doing so.

  • 5/5 Susan W. 2 years ago on Google
    Perfect hotel! Won't be looking around in future at any others! Location is great, we had a corner room which was really spacious and great dressing room! 👗 The restaurant had a great vibe and the food was delicious. All staff were super friendly and couldn't do enough for us! Our stay was perfect! Thanks to all and we are already looking forward to returning x

  • 4/5 katong g. 2 years ago on Google
    Great location. In hindsight, I should have paid more attention to room size. P.S. Forgot to add. The staff are really helpful. They allowed for an early check-in as well as a late check-out to accommodate my flight times.

  • 5/5 Melissa M. 1 month ago on Google • 11 reviews New
    I wanted to take my time to write this review, first of all thank you to all the staff in the hotel it really made us feel so welcomed. We arrived lot earlier from check in time , coming from a very long trip from Asia and the found the way to check us in , which meant the world for us. Every person of the staff welcome you with a lovely smile , specially “ED” he made our trip delightful, always willing to help , look options for us , helping us to find a spot in a restaurant and just talk about life. Have to admit the rooms are small, well they specify that on the room description , but so cozy and clean, next time I will choose a different room type :) The location is everything , literally beside the hotel is a Starbucks , and many little hidden gems , walking distance from the most emblematic parts of London. And last but not least the breakfast place of the hotel oh Lord amazing !!!! Starting from the fact the manager is always coming to your table to make sure everything is ok, the quality and flavor of the food was amazing , and the staff so lovely always with a smile. My experience was so amazing , can’t really wait to come back , and to all looking for a good hotel , amazing location , cozy This is your place :)

  • 3/5 Niall M. 3 months ago on Google New
    Great location but an impractical hotel that doesn't allow a good night sleep. There was an electronic display that caused the room to be too bright. But the worst thing was the vibrations that came through the wall and stopped me sleeping because it was like a phone's vibrations... it was as if its alarm was going off all the time. In fairness they moved me to another room the next day. The thermostat was too complicated with the result that it was too hot then too cold. This place needs an injection of practicality! After my stay in it I'm really tired.

  • 5/5 Adele G. 2 years ago on Google
    We picked this hotel because of its location in covent garden and it was perfect. It is modern and spotlessly clean. The staff are all eager to please. The breakfast is made to order so it arrives freshly prepared. We had an evening meal there too and enjoyed it. The rooms are not the biggest we have stayed in but ok if there is only 2 of you. As we had a teenager with us we were upgraded to a suite and this was outstanding. I would definitely book to stay here again. If funds allow the suite is a must.

  • 2/5 Kar S. 8 months ago on Google
    During my recent stay at either the Radisson Blu or Mercer Hotel in London, I must say that my experience was rather cold and disappointing. The first thing that struck me upon entering my room was its size; it was significantly smaller than I had expected, which left me feeling claustrophobic during my entire stay. The lack of space in the room made it challenging to move around comfortably, and I felt confined throughout my time there. Additionally, the ambiance of the room felt unwelcoming, with a distinct lack of warmth and coziness that one would typically expect from a hotel. I found it difficult to relax and unwind in such a cramped environment, and this aspect of my stay significantly impacted my overall enjoyment. The cold atmosphere extended beyond the room itself, as I noticed a lack of warmth in the staff’s interactions as well. While the location of the hotel might have been convenient for exploring the city, the overall experience left much to be desired. It is disheartening to have high expectations for a hotel stay only to be met with a room that felt confining and an atmosphere that lacked the warmth and hospitality one hopes to find in a hotel.

  • 5/5 Claire S. 2 years ago on Google
    5 star service! Very impressed. I've just stayed here for 2 days with work (Clarins) and I'm completely blown away with how polite and helpful all of the staff are! From the reception staff to the cleaners, the restaurant hosts and the waiting staff all incredible! I recognise 5 star service because I use to work for 2 of the worlds leading airlines and it's a real breath of fresh air to experience. I would highly recommend this hotel.

  • 1/5 T L. 5 months ago on Google
    Unfortunately I had a horrible experience at this hotel. We stayed only two nights, and unfortunately both nights were unpleasant. MANAGEMENT: 1. The fire alarm went off both nights, both false alarms. The second night it went off around 10:56pm and lasted about 40min. The manager had no idea what the issue was and did not know how to fix it. I felt bad because she seemed like she was on the verge of tears. When the downstairs control panel didn’t work, the manager left to find a different control panel. When we asked the front desk if they had called the general manager for help, he said no. We asked if they could be contacted, and he said “they will be here tomorrow,” but he refused to tell us what time. All he kept saying was, “it’s a false alarm, you’re welcome to go back to your room” while the alarm was still blaring upstairs. (The alarm wasn’t blaring at the front desk, only on the guest room floors 1-6, we were on the 5th floor). We decided to wait downstairs until the alarm turned off (in our pjs) as the alarm was very loud and unpleasant upstairs. The front office was filled with angry guests that were barefoot and tired. This seemed like an issue that the general manager should have been contacted about, but again they refused to contact them. 2. The official hotel website stated that there was parking available at a discounted rate for guests at a nearby parking garage (1 museum st). When we arrived at the hotel, we asked about the parking rates and they stated they didn’t know about any discounted rates for parking. We heard one of the employees whispering to another that the parking arrangement with the hotel had ended months ago. They then told us they didn’t know about any parking available and didn’t offer any alternatives. We had to find parking ourselves in the city without help, which ended up being very expensive. ROOM: 1. Half the lights in the room did not work. I would have appreciated all amenities to work while staying, especially for ~$400 a night. 2. The room was much smaller than expected. There was only room for the bed and a tiny round table, and for ~$400 a night I would have appreciated at least a counter (the bathroom is essentially the same size as the room, it was very cramped). That was my fault for not confirming room size I guess, but again I expected more for ~$400/night. It’s the smallest hotel room I’ve ever stayed in, including motels.

  • 4/5 John Alex H. 5 months ago on Google
    Without doubt the best hotel I have stayed at in London and with the best location. Incentral Soho, just beside every possible type of entertainment you might desire or any sight you could want to see. The standard is high, the hotel is stylish, and I had the luck upon arrival to be upgraded with no extra charge. An aboslutely splendid experience, except for the fact that I too little time on my hands to enjoy the surroundings.

  • 5/5 Matthew W. 1 year ago on Google
    My family and I loved this hotel. The staff were super friendly and accommodating, the rooms were comfortable and spacious and the en-suite was luxurious. The breakfast was delicious and definitely worth having. That said ... location, the main attraction is location. You couldn't be more central with so many wonderful places to eat, grab coffee, and have an ice-cream. If you want to head somewhere that is out of walking distance then you have two tube options that service different but highly popular lines.

  • 5/5 Radka J. 5 months ago on Google
    Fantastic hotel with absolutely amazingly comfortable beds, great service and very convenient location. Above all, I really appreciated that despite very central location , my room was sound proof and quiet (first floor). Sincerely recommend.

  • 5/5 Carolyn H. 3 months ago on Google New
    Fabulous hotel in a great location for an easy walk to theatres, boutique shops, cafes, restaurants and all the main sites. We had a great break there which started badly with transport difficulties but was turned around by a great concierge, Ed, who got us into a lovely local bar restaurant for a great meal before going to the theatre. He really looked after us and helped make our anniversary break very special. Well done Ed and thank you again

  • 5/5 Piers V. 1 year ago on Google
    Delightful (and discrete) boutique hotel in the heart of Seven Dials, and convenient for Covent Garden, Shaftesbury Avenue and Piccadilly. Very helpful and caring staff, who go out of their way to offer ‘old fashioned’ good service. Nice rooms, and a great bar. I have to admit I used hotel points since prices are a little steep!

  • 4/5 Olga 1 year ago on Google
    Nice hotel right at the center in a convenient neighborhood for transport and going out! Many restaurants are in this area easily reached on foot. The tube either Soho or Covent Garden station is right there! Friendly staff good service! Unfortunately the rooms are too small and the breakfast not satisfying…

  • 5/5 Stephen M. 1 year ago on Google
    Very warm welcome, glass of prosecco on arrival. Rooms were spot on, the bed and pillows we really comfy. All the staff were really friendly, especially as they were working new years eve, and new years day. Edward, the head concierge was extremely helpful. Thank you

  • 5/5 Emmanuel A. 1 year ago on Google
    First night when we arrived we were upset that the hotel couldn’t accomodate us all inside a pre booked room with 2 beds. It’s probably my mistake but the hotel couldn’t fit me and my 2 young kids in the same room. So they offered us to stay in another location that didn’t fit our expectations. Next morning I did ask if something could be done and we were offered a bigger room (not previously avail) without any extra charges. I really enjoyed the hotel in many levels. Location. Clean. Modern and cozy. Breakfast was really good though the wait for our orders was a bit long. (Just toasted breads). All the staff was helpful and friendly. We will definitely come back there and soon! Thanks to Marcelle, and her french speaking colleague on the night shift! And thank you Ana for helping us out on this situation. I really recommend this place. Looking forward for another stay with you!

  • 5/5 Kim C. 1 year ago on Google
    Wedding Weekend The wonderful team at The Radisson Blu hotel made our stay with them prior to and after our wedding at Marylebone Town Hall a time we will treasure. From the moment we arrived the welcome we received was so warm and professional with everyone helping to look after ourselves and our guests with kindness and good humour.This hotel is exceptional and we will never forget our stay here. Thank you all so much.

  • 2/5 bakerytour 1 year ago on Google
    location was ok, bed was comfy, the room was clean, but old fashioned room and didn't like the carpet. also the breakfast was awful, really small selection of buffet & on the menu - there were no basic fruits or bread, like apples or bananas, etc. I ordered a vegetarian breakfast from the menu and the tomato was disgusting.

  • 5/5 Phil W. 1 year ago on Google
    Excellent stay for my wife's birthday. An excellent touch with the bed being decorated with flowers and towels as a swan. Had a drink in the bar after dinner. Staff were excellent and attentive to our requirements. This is the second time we have stayed here and we will return. Ideas location for theatreland and west end venues.

  • 5/5 Nicki W. 1 year ago on Google
    If I could have given more stars for Location I would have done. 5 minutes to the tube stations. Covent garden a very short walk away as were the West End theatres and restaurants. Staff very welcoming. Reception area cool and calm. Room was very clean and comfortable.

  • 3/5 August R. 1 year ago on Google
    Small rooms with no extra frills (no mini bar, very basic hygiene products etc) One unfortunate incident when leaving - I had to wait 20 min for a taxi. My original taxi got taken by another guest who cut in line. The concierge ”didn’t want to get involved” even when the taxi driver asked who should go. Hence, the concierge told the driver to take the more pushy guest. I had to wait 10 more minutes for a new taxi. Very weird prioritization.

  • 3/5 Swan-Lynn L. 1 year ago on Google
    Didn’t choose to stay here but was moved here from another hotel 1hr before check-in due to bed availability (😑🤷🏻‍♀️). Location is fantastic, but airconditioning is very loud, there were no power outlets close enough to mirrors if you need to use a styling appliance (I had to pull out and disconnect the fridge), and the rollaway bed I used needs replacing - completely sunken in the middle. There were also three false fire alarms in the middle of the night which they offered no compensation for. Would 100% stay in this area again but would not recommend staying with Radisson Blu.

  • 5/5 Michael R. 1 year ago on Google
    Great experience staying here with my 2 kids in August 2022. Rooms aren't particularly big, but you're in central London so what do you expect. Rooms were clean, comfortable, had a Nespresso machine. Big comfy bed. Bathroom was nice and clean. Great location, central to everything. Friendly, polite staff. Will for sure stay again when I'm back in London! Also....with the addition of the Elizabeth line, getting to this hotel from Heathrow is a breeze. It's a short walk from Tottenham Court Road tube which is itself 1 stop (until Bond St tube line opens on Elizabeth line) from Paddington and the Heathrow express.

  • 5/5 Ross C. 1 year ago on Google
    Awesome location, excellent attentive and polite staff. The hotel was very well maintained and clean, breakfast was decent and the hand written welcome note and complimentary bar vouchers were a nice touch. Highly recommended.

  • 5/5 Maureen B. 2 years ago on Google
    Great service in all areas!. Excellent.. room was small but expected that of a London hotel. Great location, I walked to so many places and close multiple tube stations

  • 4/5 John J. 1 year ago on Google
    Very nice hotel. Efficient and friendly staff. Good breakfast. Very comfortable beds and nicely furnished room - if a little small. Will definitely stay again

  • 5/5 Dean W. 1 year ago on Google
    My wife booked this hotel after I was bought Les Mis tickets for Christmas. Lovely, chic hotel & was amazed when we got to room 707, 'big' corner suite with walk-closet, separate lounging area & huge bed. Very happy, will come again.


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