1/5 T L. 5 months ago on Google
Unfortunately
I
had
a
horrible
experience
at
this
hotel.
We
stayed
only
two
nights,
and
unfortunately
both
nights
were
unpleasant.
MANAGEMENT:
1.
The
fire
alarm
went
off
both
nights,
both
false
alarms.
The
second
night
it
went
off
around
10:56pm
and
lasted
about
40min.
The
manager
had
no
idea
what
the
issue
was
and
did
not
know
how
to
fix
it.
I
felt
bad
because
she
seemed
like
she
was
on
the
verge
of
tears.
When
the
downstairs
control
panel
didn’t
work,
the
manager
left
to
find
a
different
control
panel.
When
we
asked
the
front
desk
if
they
had
called
the
general
manager
for
help,
he
said
no.
We
asked
if
they
could
be
contacted,
and
he
said
“they
will
be
here
tomorrow,”
but
he
refused
to
tell
us
what
time.
All
he
kept
saying
was,
“it’s
a
false
alarm,
you’re
welcome
to
go
back
to
your
room”
while
the
alarm
was
still
blaring
upstairs.
(The
alarm
wasn’t
blaring
at
the
front
desk,
only
on
the
guest
room
floors
1-6,
we
were
on
the
5th
floor).
We
decided
to
wait
downstairs
until
the
alarm
turned
off
(in
our
pjs)
as
the
alarm
was
very
loud
and
unpleasant
upstairs.
The
front
office
was
filled
with
angry
guests
that
were
barefoot
and
tired.
This
seemed
like
an
issue
that
the
general
manager
should
have
been
contacted
about,
but
again
they
refused
to
contact
them.
2.
The
official
hotel
website
stated
that
there
was
parking
available
at
a
discounted
rate
for
guests
at
a
nearby
parking
garage
(1
museum
st).
When
we
arrived
at
the
hotel,
we
asked
about
the
parking
rates
and
they
stated
they
didn’t
know
about
any
discounted
rates
for
parking.
We
heard
one
of
the
employees
whispering
to
another
that
the
parking
arrangement
with
the
hotel
had
ended
months
ago.
They
then
told
us
they
didn’t
know
about
any
parking
available
and
didn’t
offer
any
alternatives.
We
had
to
find
parking
ourselves
in
the
city
without
help,
which
ended
up
being
very
expensive.
ROOM:
1.
Half
the
lights
in
the
room
did
not
work.
I
would
have
appreciated
all
amenities
to
work
while
staying,
especially
for
~$400
a
night.
2.
The
room
was
much
smaller
than
expected.
There
was
only
room
for
the
bed
and
a
tiny
round
table,
and
for
~$400
a
night
I
would
have
appreciated
at
least
a
counter
(the
bathroom
is
essentially
the
same
size
as
the
room,
it
was
very
cramped).
That
was
my
fault
for
not
confirming
room
size
I
guess,
but
again
I
expected
more
for
~$400/night.
It’s
the
smallest
hotel
room
I’ve
ever
stayed
in,
including
motels.