Gymbox Westfield London image

Gymbox Westfield London

Gym

😠 Please read this if you are considering joining Gymbox. Everyone wants a nice gym for a smaller price and good range of classes. With Gymbox, they lock you into a contract that means even after your membership trial of 3 months, you cannot cancel it without paying an extra month. Even if you can’t... People often mention great, staff, classes, Gymbox, equipment, recommend, membership, friendly, service, class,


Address

Westfield Shopping Centre, Ariel Way, London W12 7GF, United Kingdom

Website

gymbox.com

Contact

+44 20 8735 5090

Rating on Google Maps

4.00 (514 reviews)

Open on Google Maps

Working Hours

  • Thursday: 6 AM to 11 PM
  • Friday: (Good Friday), 8 AM to 8 PM, Holiday hours
  • Saturday: 8 AM to 8 PM
  • Sunday: 8 AM to 8 PM
  • Monday: 8 AM to 8 PM
  • Tuesday: 6 AM to 11 PM
  • Wednesday: 6 AM to 11 PM

Featured Reviews


Frequently mentioned in reviews: great (33) staff (32) classes (27) Gymbox (23) equipment (23) recommend (19) membership (17) friendly (17) service (16) class (15)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 betty y. 5 months ago on Google • 5 reviews
    Please read this if you are considering joining Gymbox. Everyone wants a nice gym for a smaller price and good range of classes. With Gymbox, they lock you into a contract that means even after your membership trial of 3 months, you cannot cancel it without paying an extra month. Even if you can’t afford it. I joined as a student and came into financial hardship. When I tried to explain I couldn’t afford to pay another month and needed to cancel they simply threatened me with debt collectors. If you want a nice gym for less, join Soho House across the road. More value for money as if you’re young it works out cheaper than here. They have more gym facilities. If you just want the Gymbox membership for the classes, you’re better off getting ClassPass. Whatever you do don’t sign the contract it’s an extreme rip off! The customer service is really bad.
    17 people found this review helpful 👍

  • 5/5 Hussein V. 1 month ago on Google • 45 reviews New
    Great place to train! Friendly staff always welcoming you in.

  • 1/5 Rosaria G. 2 months ago on Google • 11 reviews New
    Disappointing Experience ⭐️ Rating: 1/5 stars I canceled my membership at this gym due to consistently overcrowded conditions, leading to a stressful and inconvenient workout experience. It became a place of frustration rather than the peaceful environment I sought. Despite canceling my membership on the 4th of January and not attending since mid-December, I was charged until the end of February. This unfair billing practice seems more like a policy for theft than an ethical business practice. The customer service provided during my attempt to resolve this issue was really disappointing. If you're considering canceling your membership, be cautious and ensure it aligns with their peculiar billing cycle. I hope this review serves as a warning to others seeking a gym with a more customer-friendly approach.
    6 people found this review helpful 👍

  • 2/5 Matt G. 4 years ago on Google
    This is a review based on the website only... Why don't you list the membership prices on your website? It's 2020 we want full transparency.
    5 people found this review helpful 👍

  • 1/5 Mar Ogando L. 8 months ago on Google
    The Gym is Great, the problem is the staff. It’s just very difficult to communicate. If you have an issue, no one know how to help. My account got blocked because a problem in their system and I had to try more than 15 times going to the gym, trying to find the manager (never there), sending emails (never answered)… The only this they actually do is charging you… even if they don’t provide the service… Very frustrating!! They need to review the structure of the team urgently!! After some months, finally got an email from Lauren, who seems to actually care about clients, fingers crossed, looks like she will help… Will post another review, hope the next one will be better.
    5 people found this review helpful 👍

  • 5/5 Tom M. 3 months ago on Google • 26 reviews New
    The best gym in West London. The classes are top notch, the staff are lovely and the space is always clean and tidy. Definitely get my moneys worth here

  • 1/5 Sabrina I. 7 months ago on Google
    Gymbox is one of the worst companies to go with for fitness facilities. They are extremely expensive for the service they provide together with limited availabilities in all classes. They have the worst cancellation and admission fees etc together with the bad customer service. Their facilities such as saunas are always broken, they have limited availability of classes and it’s always fully booked. The gym is only open for a limited time in the day. Taking all of this into consideration I would never recommend Gymbox! Pure gym for the price gives a 5 star service in comparison to this place. Please don’t waste your money. Either pay more and go elsewhere or pay less and go the gym or pure gym.
    4 people found this review helpful 👍

  • 1/5 Mar O. 1 month ago on Google • 11 reviews New
    Unfortunately I can’t choose 0 stars. Careful with this guys… staff is completely useless, before joining they will be very kind, after they locked you in, you will never seen them again. In a year, I had more issues than I can even tell. Not once they have helped. Do not join this club!!!
    2 people found this review helpful 👍

  • 1/5 Alessa R. 4 weeks ago on Google • 13 reviews New
    I went to a yoga class today, the instructor was called Tracey - Anne. Very rude and she was late. I was doing the class, and she was telling me I was doing wrong and embarrassing me in front of everyone, then she asked me “excuse me, what’s your name? And where are you from?” As if I didn’t know how to speak English or something like that. Very inappropriate and rude.
    1 person found this review helpful 👍

  • 1/5 Shanay T. 1 year ago on Google
    DO NOT GET A MEMBERSHIP HERE. It is extortion. They make you do EVERYTHING possible instead of allowing you to simply just cancel your membership like any other normal gym. Trust me, those 24 hour budget gyms are no different than this, they just cost less and are open 24 hours! Classes are impossible to book too, good luck if you have a full time job.
    3 people found this review helpful 👍

  • 1/5 Rams I. 7 months ago on Google
    Weird vibe more like a rave than a gym. Pushy salesman was really weird too. After declining stating that I wanted something more quiet and serious I got spammed with emails and text messages. Responding and telling them I am not interested then blocking their email didn't help, they emailed me plenty of times from different emails and then they have just sent me a text after blocking all of those. Highly recommend you don't go to view this gym.
    3 people found this review helpful 👍

  • 1/5 Mariefi. K. 1 year ago on Google
    Facilities and environment is great. However customer service is the worst. They promise things that they can’t do in order for people to join and they don’t deliver. Since they couldn’t deliver on the promises, I decided to join. I have been trying to cancel my membership for two months now. Going back and forth with management but they are have been delaying it with excuses and processes. They know that they need to give me a refund because of their delays! But instead they keep charging me hundreds of pounds the past months. When I asked to speak with senior management, it was denied to connect me as I have prove of me asking to cancel since September. From seeing the reviews there are many cases like mine! Avoid them at all costs! There are better gyms out there with good customer service
    2 people found this review helpful 👍

  • 1/5 Simon 5 months ago on Google
    I just joined this gym a few weeks ago and 2 times been asked by someone if they can use the machine while im working out on. And it’s not like, “hey is it long left”, it’s “can I use the machine now”, not gonna go into details but it’s very uncomfortable . And last time one of PT asked it. Even though the maximum I spend is 5min on one machine. If only I could end this membership soon… the people who go here is a no no. Please don’t be bother. There’s so many great gyms in London.
    2 people found this review helpful 👍

  • 1/5 Jonathan S. 4 years ago on Google
    If you're a roadman, you'll love it here.
    2 people found this review helpful 👍

  • 4/5 Sara C. 2 years ago on Google
    Gymbox are great gyms. The only thing I don't like, is how their equipment is always all over the place, so it can be a confusion. Everything else was great. Good environment, great lights, great sauna.
    2 people found this review helpful 👍

  • 5/5 Louise A. 2 years ago on Google
    Lovely gym, really enjoyed the WOD Squad class instructed by Eleanor. If you've never been to a Gymbox before, I highly recommend you try it out now!
    2 people found this review helpful 👍

  • 5/5 Csilla G. 4 years ago on Google
    The best gym I have been to by far. Compared to all the tiny underground gyms that the city is full of, this one is a true gem, a real mecca for fitness lovers. Love how spacious it is, love the music and DJ's, the vibe, the natural daylight and view of the city from the treadmills. The equipment and the classes are superb and there is a great selection of both. Gymbox really has all little details down, the quirky little signs around the gym and interior. The only one thing I'd mention could be improved is the noise during yoga and other holistic classes, but other than that this gym is perfection. Elle on reception is super helpful, she found my heart rate belt I left in the gym :)
    2 people found this review helpful 👍

  • 5/5 Simone 4 years ago on Google
    This place is great. I went and did a kickboxing class with one of my friends. The instructor was on point and talked me through what was needed of me. The gym was clean and welcoming. I would very happily go back.
    2 people found this review helpful 👍

  • 5/5 Angus M. 3 months ago on Google • 6 reviews New
    Best gym in London. Perfect amount of everything you could wish for. Put on 3 kegs of muscle since joining. It’s all I think about on my rest days. Thinking about going down to one rest day, but then I want to maximise gains. I suppose I could use their other pristine facilities. Anyway, I’m rambling. Great gym, great staff - met a fellow kiwi staff member there the other day. He was awesome. Defo recommend!
    1 person found this review helpful 👍

  • 5/5 Konstantinos P. 3 weeks ago on Google • 11 reviews New
    Amazing gym with the latest equipment, all the stuff is always very helpful!!

  • 3/5 Ellen R. 4 years ago on Google
    The gym has fairly good classes but it's more about the instructors who put the effort in make it worthwhile. The timings are a bit rubbish and classes tend to tail off towards the end of the week which is quite poor planning. Equipment is fairly decent. The DJ can be quite loud which can be annoying when you're doing a class in the frame section. The customer service is AWFUL. The staff at the gym itself are nice but trying to speak to customer services is basically impossible. And gym updates are rare - they post on social media if theres an issue instead of emailing members. Who's going to check the gyms social media every time before attending? A fail in terms of communication. They need to step things up - it's not a very welcoming company and actually the comments below are correct, their main concern is ££. No set membership fees, everyone seems to be paying something different when on the same package.
    1 person found this review helpful 👍

  • 5/5 SMV L. 4 years ago on Google
    Been attending Gymbox classes for a week and the high level energy and excellent quality of instructing has made me excited for more - feels a bit like a club inside and everyone means business with their workouts, which is a very motivating atmosphere! Thanks to Helen for inducting me and being super friendly!
    1 person found this review helpful 👍

  • 5/5 Hippie In H. 1 year ago on Google
    The most incredible gym, best atmosphere, best classes, best instructors. Words do no justice - this place motivates me to want to work out.
    1 person found this review helpful 👍

  • 5/5 Iandl C. 2 years ago on Google
    The Rolls Royce of Gyms. This is the first review I have ever written for anything but I feel like it's important that I share my wonderful experience at Gymbox - Westfield. After such a difficult period for so many the importance of community and professionalism has never been so important. The staff are incredibly warm and helpful, the equipment is always top notch and it feels more like a unique experience than a workout.
    1 person found this review helpful 👍

  • 5/5 Malachi S. 2 years ago on Google
    Love training here! When it's busy, it's not overly busy. The gym and equipment is always kept clean. The staff are very friendly and welcoming. Being at this gym you really feel like you're part of a family. Great gym, clearly well run!
    1 person found this review helpful 👍

  • 1/5 Shane 1 year ago on Google
    READ CONTRACT BEFORE SIGNING - THE RYANAIR OF LONDON GYMS CUSTOMER SERVICE | Membership did not highlight when I signed a 3 month contact that you had to give one months notice to cancel otherwise you are charged an extra month until you do cancel. Customer service response at Head Office was you should have read the contract in detail before signing. When I replied to their email, they just sent a sorry to see you go email. Gymbox is one of the most expensive gym brands in London but this customer service and attitude reflects a bargain basement approach to customer service. Their own reception admit freely the way they extend customers contracts is unprofessional and often not highlighted when customers join.
    1 person found this review helpful 👍

  • 5/5 MrEvin 4 years ago on Google
    Best gym in West London. Place where you can crush you PB's easier than anywhere else💪🏼
    1 person found this review helpful 👍

  • 5/5 Sebastian Y. 4 years ago on Google
    After trying various gyms across London, there is no doubt in my mind this is the best gym (and Gymbox) by far. Extensive amount of equipment, very spacious facilities, amazing atmosphere and very friendly staff makes it an absolute pleasure of a daily experience. Definitely a must for whoever is searching for the perfect gym.
    1 person found this review helpful 👍

  • 1/5 J S. 4 years ago on Google
    Keep an eye on your bank account
    1 person found this review helpful 👍

  • 2/5 Saqib S. 4 years ago on Google
    Decent gym if not very busy at times. Many members are inconsiderate and leave their equipment all over the place and in the wrong locations. Seems that not enough effort is made to keep the place clean, tidy and organised. Equipment gets damaged very quickly despite being relatively new as the members have little regard for things. Music is also terrible and far too loud. Could be a great gym with stricter policies and more care and attention.
    1 person found this review helpful 👍

  • 1/5 David F. 3 years ago on Google
    Finally decided to go to the gym and this is far the worst at making sure they are following the government rules! Gymbox should be reported! Wednesday evening class should be an example of how NOT to run a class during a pandemic as this could risk the gym to be closed! sort it out!
    1 person found this review helpful 👍

  • 5/5 Martin K. 3 years ago on Google
    Best gym I have been to. Have been a member for 8 years and counting. Has large amount of exercise machines as well as free weights area. Staff is helpful and I like the enhanced cleaning and social distancing measures which help keep members safe.
    1 person found this review helpful 👍

  • 1/5 Andrea D. 3 weeks ago on Google • 5 reviews New
    Thee Worst! Just awful in every respect, so busy on an evening that you can not use equipment and very hard to book onto classes, always a waitlist. Staff and clientele are rude, there appears to be no management. The facilities are of a low standard. Showers have been cold for weeks. There isn’t a lot of equipment and no real area to warm up/stretch just a tiny corner that 3 people can fit into. I have got to say the atmosphere is not good, and my experience is that this group are just taking as much money as possible and have no care about the clients experience at all. This gym is nowhere near worth the fees they charge, I would recommend David Lloyd’s or Virgin active that both have a lot more facilities for a fraction more and where the staff are professional and warm. And the gyms have more space and equipment and also studio space. I absolutely 💯 regret joining this gym.

  • 4/5 Clementine C. 5 months ago on Google • 4 reviews
    The staff at the reception are super friendly. I forgot my reservation wasn’t confirmed and they still let me attend the class as a goodwill gesture which was super nice of them! Friendly instructor and great atmosphere in the gym, though a little hectic.

  • 5/5 May M. 4 months ago on Google • 3 reviews
    In live with this gym signed up 3 weeks ago with Cem. He was super funny and charming made me feel relaxed and he was super helpful. Great classes and the reception team are always welcoming and smiley.

  • 5/5 Ben W. 3 months ago on Google • 3 reviews New
    Gymbox westfield has a great atmosphere. Everyone is obviously very serious about excellent customer experience, as would be expected with the price tag. Super clean and tidy, fantastic class selection, and an olympic size boxing ring. What more could you want? Gymbox Westfield is definitely a premium experience but unlike other premium gyms, it's a place to get some serious work done.

  • 5/5 Will G. 3 months ago on Google • 3 reviews New
    The most organised and well laid out gym I've been to in a while. Incredibly friendly and welcome staff as well. Would highly recommend to anyone looking to find a new gym in the area!

  • 5/5 Francis S. 3 weeks ago on Google • 3 reviews New
    10/10 experience with VPT Barnaby. He’s helped kickstart my gym journey with a good programme, helping establish workouts which cater to my personal fitness goals with a motivating training ethic.

  • 5/5 Tracey J. 1 year ago on Google
    Signed up to Gymbox for the classes and they did not disappoint! I'm a regular at their spin class 'Bike and Beats' which I love and recently started going to the dance class which is so much fun, even for someone who has 2 left feet!

  • 1/5 Pavel P. 1 year ago on Google
    My member WF I paid my member 02.08.2022 I try to inside and I can't as shown I am not paid When it will be fix... When you give my refund for 1 day as I can't go in??? All my member fee is already paid02.08.2022 Wait back

  • 1/5 Shanay B. 1 year ago on Google
    Very disappointed with the customer service I was given. Gymbox is part of a corporate membership scheme. My company is also signed up to the same scheme, so I am eligible for the discount when I provide the voucher. Knowing this, Zoma Tulu gave me discounted rates, however, this was less than what I was expected to receive, which is 29% on the full year membership paid upfront as per my gym voucher I emailed him to find out why and he just doesn't respond! I think the question was very fair, considering the cost of living crisis we're in at the moment. Fees and any cost is a sensitive issue. The least he can do is respond. Gymbox should send their customer facing onboarding staff to a simple etiquette training.

  • 5/5 Sophia H. 1 year ago on Google
    I attended a Pole Tricks class which was a lot of fun and gave me a chance to try something new. I wasn't sure how I'd get on but I surprised myself and was pleased with what I achieved in a single class. Big thanks to Maria who was an encouraging and rewarding teacher and clearly skilled. Like other Gymbox gyms, this one is well equipped with a great range of classes, friendly reception staff, and a DJ. I visited as a guest but I imagine I would feel quite motivated to work out regularly here.

  • 5/5 Grace P. 1 year ago on Google
    Great space and equipment. The classes are up there as some of the best in London. So glad I signed up and thanks to Theo who was very helpful and friendly.

  • 5/5 Luca S. 1 year ago on Google
    Lovely team, Theo has been very helpful! Highly recommend! Love gym box :)

  • 5/5 Paul H. 1 year ago on Google
    Have been working with Dan and it’s been a great experience. He’s been able to identity my areas of weakness and strength, as well as give me a great range of exercises and realistic goals. Dan and all of the staff have great experience and are very friendly and always happy to help. I have also heard great things about Beko’s Yoga. I would certainly recommend

  • 5/5 efiom o. 1 year ago on Google
    This gym is by far the best gym I've been to. Equipment and classes are top notch and the staff couldn't be better. Jason took time out of his session to help me when i clearly needed to be spotted

  • 4/5 Leong D. 1 year ago on Google
    Very energetic gym, equipments are great. And shoutout Beko’s yoga classes, I hope he can do more classes so it’s not just Tuesday or early morning, it’s the most present yoga class I’ve been to!

  • 5/5 Mike H. 1 year ago on Google
    I have been a professional procrastinator for most of my life, and when covid hit I piled on the pounds to the point that it sounded like I was clapping constantly when walking down the street. People started to stare and point and so the only thing for it was to put down the crisps and get things sorted. I couldn't have done any of that without the help of the incredible GM at Gymbox, Dan Finnegan, who's thought amongst many to be a cross between Tom Hardy and Tom Hardy's brother. A manwich of epic proportions. I would not only recommend the expertise of Dan in any of your fitness related needs, I would also give him the keys to my house and ask him to take care of me, with his previously mentioned superb hugs.

  • 5/5 Matt M. 1 year ago on Google
    Spent lockdown working from home, juggling work with a young daughter, with my mental health at the lowest ebb, got in contact with "Dishy Dan" (his nickname thats whispered around the gym floor) he took me from breaded to shredded - from a mid 30s dadbod to (nearly) demigod. He listened, added routines I was interested in, pushed me to my maximum.... he has killer ink and gives a superb hug... best pennies I've ever spent.if you are reading this, please do not call him Dishy Dan... he hates it 😉

  • 5/5 bobby r. 3 years ago on Google
    Gymbox have nailed it. Incredible equipment, decor, vibe, music, brand, the lot. The staff were all super lovely, gym was super clean and so well equipped. Highly recommended 5 stars ⭐️ ⭐️⭐️⭐️⭐️

  • 5/5 Cem H. 5 months ago on Google
    Really amazing gym has everything you’ll need and more. The staff are super friendly and helpful. I couldn’t be happier if I can give ten stars I would.

  • 5/5 Rosie H. 3 years ago on Google
    Best facilities, always clean, staff are super friendly and professional and made me feel at home which I think is very important with finding a gym. I enjoy my work outs here, such a buzz loving the beatsssssss and vibes always.

  • 5/5 xx x. 4 years ago on Google
    Friendly staff great classes by super pro staff a cool buzzy atmosphere throughout the gym and I love the music! A great place to work out amongst like minded people

  • 5/5 Pavel p. 3 years ago on Google
    Good to be top of covid19

  • 1/5 RivaPR L. 3 years ago on Google
    Very bad experience with Maria Laitien, she teachers pole and classes i believe at a few different gym box's. My lower back really hurt for a week after.

  • 5/5 Jaz M. 3 years ago on Google
    Love this gym - would recommend! High quality, diverse group of classes and instructors. Staff are super friendly and attentive, there's a community feel. The equipment is in great condition and the attention to cleanliness is high!

  • 5/5 Theadore S. 3 years ago on Google
    Recently joined this gym and so far had nothing but excellent experiences. The gym is very spacious always have space to work out. Everywhere is cleaned to a first rate standard making me feel a lot safer. Also for those of you who are like me and enjoy an evening work out the views are stunning.

  • 5/5 Alyssa B. 3 years ago on Google
    Friendly staff and clean gym!

  • 5/5 Hani J. 3 years ago on Google
    Would highly recommend this gym, the staff and trainers are all so professional and friendly. They have a vast selection of equipment on the gym floor and it’s very spacious. The classes are diverse and fun, something to suit everyone- definitely worth the membership!

  • 5/5 Liane M. 3 years ago on Google
    Recently joined this gym before Lockdown and I am very impressed with their management during this difficult time. They have showed a lot of professionalism and shown me personally a lot of support for me to reach my fitness goals during such a difficult period with their online service which is called ‘ Out the Box’ ! I would highly recommend this Gym to anyone and certainly have passed my recommendations over to my friends and family!

  • 5/5 David P. 1 year ago on Google
    Recently joined up to Westfield Gymbox and I've had a great experience so far. The receptionists are very helpful and welcoming, as well as the staff regularly tidying the gym floor so it always looks immaculate. Wide variety of equipment, which I don't see in the bog standard gyms. Overall loving my time here so far and would recommend to anyone looking for a gym in West London.

  • 5/5 kara e. 3 years ago on Google
    Missing Gymbox during lockdown, one of the best places to train in the area.

  • 5/5 Meysam 3 years ago on Google
    Very well equipped, nice and spacious. Very friendly and welcoming staff, the gym is well maintained as well.

  • 5/5 Virginia W. 3 years ago on Google
    Amazing gym, like no other.

  • 4/5 Arletta D. 3 years ago on Google
    Great friendly Atmosphere, including the Staff! Also great music to work-out to! Opening Times are 5.30am - 11.00pm.

  • 5/5 David D. 3 years ago on Google
    It’s a great place to train and the team are very professional. They never overcook the members requests and are always at hand to help when needed.

  • 1/5 HOUMAN Y. 3 years ago on Google
    I canceled my membership about two months ago. Unfortunately, every manager out there is very unprofessional ... Anyway, here I am telling them, your way of withdrawing money from your account a month earlier is not good at all.It is interesting and funny that they texted me and said that I am still a member of that club and they did not receive my message from two months ago.I do not know what to say, the club management system and its management is awful customer response. Club, I blocked their email address, the cleanliness in the club was awful ... I do not have the patience and time to explain.

  • 5/5 Tom C. 3 years ago on Google
    Had a great experience at the gym. Very friendly staff, great equipment, excellent showers for after building up a sweat. Would highly recommend.

  • 5/5 Marley M. 3 years ago on Google
    Had nothing but positive experiences, very helpful team, one of the better gyms I've been to in a while. Good job, keep it up

  • 5/5 Susan J. 4 years ago on Google
    Love this place!

  • 4/5 Huw B. 1 year ago on Google
    Decent gym and friendly staff - price is creeping up though so soon I imagine there will be better options elsewhere. Bit annoying to have to hear booming music from the spin studio when in the sauna. Could do with adding a prone row (bench pull) to counter the bench.

  • 5/5 Richard D. 2 years ago on Google
    My second local gym that offers a wide range of equipment for the novice to more experienced gym users. Friendly staff. Special thanks to D'Arcy and Theo for assisting me with linking my membership to access all the Gym Boxes. My only suggestion is to have floor members available to assist in using equipment.

  • 5/5 Joy Y. 2 years ago on Google
    This gym has a wonderful array of classes. The manager - I think she's from New Zealand - is a lovely person! Very accommodating of your needs!

  • 1/5 Nick S. 2 years ago on Google
    Would love to consider joining but no prices are available on the website. It's 2021. edit: as you can see by their canned response - this gym has no interest in posting their prices online, and relies on old school hard-sell tactics like some used car salesman in an ill-fitting suit :)

  • 4/5 Johnny K. 2 years ago on Google
    Really good place. Only place with a dedicated set of punching bags. Changing rooms are a bit stinky but otherwise great

  • 5/5 Alex H. 2 years ago on Google
    Super fantastic gym, great vibe, loads of top of the line equipment and excellent classes. Was introduced by Charlotte Mitchell who was an absolute star, very friendly, helpful, and could help me find exactly what I needed from the gym. Definitely look for Charlotte when you join

  • 1/5 Leah Is H. 4 years ago on Google
    This gym is not worth the money. AND if you want to quit, you have to essentially give two months notice on a rolling contract. E.g. Email them on the beginning of Feb to quit, and they will squeeze the last bit of money out of you and allow you to quit at the end of March. Great policy!

  • 3/5 clementine p. 2 years ago on Google
    Expensive for what it is, I didn't do a class just used equipment which I found quite hard to navigate as it's pretty dark in there! I've been to a lot of gyms so certainly not a beginner. Clean and spacious changing facilities. Free weight area somewhat lacking. Plenty of machines.

  • 5/5 Anne C. 4 years ago on Google
    Excellent facilities and staff couldn’t be more helpful

  • 5/5 yacub e. 4 years ago on Google
    Being going here 4 months not disappointed

  • 5/5 Rory 4 years ago on Google
    A really great gym with loads of equipment and varied timetable. Amazing & fun staff too!

  • 5/5 Prola 4 years ago on Google
    Great gym with great personal trainers (Adam Hamilton and Zach Cummins) and great staff (Elle etc). Always met with a smile at the front desk.

  • 5/5 Adam H. 4 years ago on Google
    Great gym! With Great equipment, the gym facilitates powerlifting, Olympic lifting, CrossFit, bodybuilding, the lot! And Elle at reception is just a hoot.

  • 5/5 Elena Larissa M. 4 years ago on Google
    Been Going to Gym box Westfield for about 3 years now & it’s a thumb up , Recommended 👍🏻

  • 5/5 Johann K. 4 years ago on Google
    (Translated by Google) A very good gym like everyone else in the chain and the best part is you can walk into any gym in the same chain (Original) Un gym muy bueno como todos los demás de la cadena y lo mejor es que puedes entrar a cualquier gym de la misma cadena

  • 1/5 Nina V. 4 years ago on Google
    All yoga and pilates classes are always fully booked (little hint they should have some more).... There is pretty much no cold or hot water in the showers (i prefer mine cold as i like to use the sauna) how can you be stingy with water ?!!!!(in a country where it rains every single day) and the price tag we pay per month...it looks like a string is coming out of the shower head. The gym is a mine field, weights are left all over the place... I guess they won't change their ways until they get a lawsuit... The only reason i go there is that it's less than 8mins walk from my house.

  • 5/5 Andrew K. 2 weeks ago on Google • 2 reviews New
    Awesome gym, great for boxing and good equipment! Would recommend.

  • 5/5 Cemal O. 1 month ago on Google • 2 reviews New
    Joined gym box about 2 months ago. After a tour with Cem who was super charming helpful and polite And I haven’t regretted my decision. Highly recommend.

  • 5/5 JIMMY O. 1 month ago on Google • 1 review New
    Never joined a gym before and was scared to take the steps a young man named Cem helped me with the confidence to take the steps I needed and now I highly recommend gym box White City to anyone Best decision I’ve made in a long time.

  • 5/5 Klaudia C. 1 month ago on Google • 2 reviews New
    Amazing gym and classes. Thank you to Cem who helped me and my partner with a membership great customer service. Highly recommend

  • 5/5 Riff H. 1 month ago on Google • 1 review New
    Great gym with a greater service. Cem one of the sales manager, showed me around, answered my questions and helped me pick a membership that best fit my needs. Would recommend to anyone


Call +44 20 8735 5090 Open on Google Maps

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