Shake Shack Tottenham Court Road image

Shake Shack Tottenham Court Road

Restaurant Fast food restaurant Hamburger restaurant American restaurant Hot dog restaurant

Hip, counter-serve chain for gourmet takes on fast-food classics like burgers & frozen custard. People often mention burger, good, fries, shack, nice, cheese, sauce, shake, burgers, chicken,


Address

80 New Oxford St, London WC1A 1HB, United Kingdom

Website

www.shakeshack.co.uk

Contact

+44 1923 555171

Price rating

$$ $$

Rating on Google Maps

3.90 (3.6K reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: burger (20) good (13) fries (11) shack (9) nice (8) cheese (8) sauce (7) shake (7) burgers (7) chicken (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Abdulla B. 2 years ago on Google
    I had the special Korean chicken burger which was full of flavour. The chicken was moist and the burger was filling. The chips were a decent portion and the sauce was very tasty. The manager Jenny? Was so welcoming and even gave us free drinks which was very nice of her. Definitely the best shake shack branch in London.
    3 people found this review helpful 👍

  • 5/5 Mia S. 1 year ago on Google • 137 reviews
    Friendly staffs, delicious food, smooth order process for foreign travellers. The vegan burger is so good! Chips are also amazing. Didn't realize ketchup box was by the counter maybe a sign will be helpful. Definitely will visit again next time in England.
    1 person found this review helpful 👍

  • 5/5 Adham O. 1 year ago on Google • 79 reviews
    Great experience. Shake shack in general is very good. I got the shack stack which always really good, but I’ve had all of their burgers in the past and you can’t go wrong (I’ve not tried and veggie burgers though!). Their fries are really good to but the cheese sauce is too rich/heavy for me personally This particular shake shack is very clean, the staff are friendly and the service was reasonably quick. My only criticism is, and this is regarding shake shack in general not this specific location, is the portion sizes the burger is just too small for £11. But then again they are pretty high quality ingredients so.. Overall would recommend :)
    1 person found this review helpful 👍

  • 4/5 Teodora 6 months ago on Google • 120 reviews
    Good place for a burger. The cheesy fries were nice, but we waited 20 minutes for food which is a bit much for fast food. The shake is good value for money, it's like dessert for at least 2 people.

  • 4/5 Steven H. 8 months ago on Google • 114 reviews
    Lovely food at a decent price for the quality of burger. Great place, nice atmosphere. The food was a bit slow and it wasn't too busy but it was well worth the wait. Alcohol served too.

  • 1/5 Sameer K. 1 year ago on Google
    Ordered a double shackburger with fries and drink. After taking the first bit I saw the patty inside was raw and when I squeezed blood came out. I immediately returned the burger and they made me a new one. However the new one was still slightly pink inside. I couldn't finish the burger and threw it away. Honestly for a world renowned brand, I would expect a higher degree of quality. I would not recommend this place.
    1 person found this review helpful 👍

  • 4/5 Pierre-Louis P. 1 year ago on Google
    Pretty good for a fast food place, but the guy taking orders was extremely slow and confused, asking us to repeat our order multiple times and still managing to forget the requested cheese sauce despite that. When we noticed, he told us we could just ask for the cheese sauce to be added when our order was ready and they would do it for free, which seemed fair. 2 minutes later he came to our table and said we needed to go pay £1 for the cheese sauce... The cheese sauce was great though, thankfully!
    1 person found this review helpful 👍

  • 4/5 Martin R. 1 year ago on Google
    Obviously true to itself, as always. Not too busy. Dinning room was clean enough. Food was hot and sooo tasty. Big fan of the chips and burger (double of course!). It’s nice to find something open until midnight in London. Love Shake Shack!
    1 person found this review helpful 👍

  • 3/5 Jazz S. 3 months ago on Google New
    Small dining in area. 3 security guards for this size restaurant, it was quite surprising. We were a group of 8, and it was impossible to sit together. You are mote stressed about whether you can get a table or just have to wait around until people leave. Ordered 2 chicken shack burgers. When bit into one... it turned out to be the mushroom veg burger. Luckily, the guy changed it when we took it back to the counter. Can't fault the milkshake. They were too good. The burgers were juicy and delicious and the warm melted cheesy chips were better then most places. I would definately visit shake shack again, maybe not this branch.
    1 person found this review helpful 👍

  • 5/5 Eldridge C. 2 months ago on Google • 83 reviews New
    Cosy outlet away from the busy junction ahead. Consistent quality, good service and great food!

  • 4/5 Andrew W. 1 month ago on Google • 26 reviews New
    Staff are nice. Burgers are average compared to other burger places in this price bracket. Smaller than expected. I ordered the Shallot burger and fries which came to £13.85 (talk about inflation). I saw a stand outside advertising it, so I thought, "Why not?" Might not be their flagship burger but figured if they were specifically advertising it, should be decent to, right? But it did take longer than expected to make it, considering it was quiet. The chips are okay also. I would come here again if I was feeling something different from Five Guys or Honest Burger etc.

  • 4/5 Rebal A. 1 month ago on Google • 16 reviews New
    I typically hold shake shack in high regard, however the service was slightly disappointing. The tables were dirty, with no cleaners to assist you. While the food was consistent with other branches the setting and service took away from the enjoyable experience.

  • 1/5 Just a chill P. 2 weeks ago on Google • 11 reviews New
    You could get the same food anywhere else for half the price. It's nothing unique or amazing so the steep price for one burger is really unreasonable not to mention the staff is rude. While I was waiting with my partner for their food one of the staff pushed me out of the way and caused me to spill my small overpriced drink I hadn't even gotten a chance to taste. When we asked if I could get a new one as all of it was spilled on the floor, myself, and the tray we were treated as an inconvenience and as if we were doing something wrong. Not to mention when my partner did get their food, their burger was undercooked. So if you want to spend way more than necessary on mediocre food and be treated like trash when they make a mistake, then in that case I would recommend here.

  • 4/5 Nhung D. 3 weeks ago on Google • 11 reviews New
    Busy atmosphere but efficient service. Concrete dessert was great but they could be more generous with the cheese for the cheesy fries!

  • 1/5 Annamaria B. 1 month ago on Google • 3 reviews New
    Ordered a single cup vanilla frozen custard. Got a miserable dose of custard. After complaining and telling them that other stores give a full cup instead of 1/3 cup i was told other stores must have made a mistake? Like all of them?? I don’t think so! What a rip off for 4.25 pounds, don’t eat here!

  • 4/5 meena j. 6 months ago on Google
    We ordered cheese fries and regular fries and cheese burger and lemonade. Everything was good except lemonade but vibes are great here

  • 5/5 Damien C. 5 months ago on Google
    This place rocks! We needed to eat before a theatre show and Shake Shack looked very appealing! Ordering was easy, the food was ready within 10 minutes, it was so good, the burgers were to die for and the fries were probably the best fries I've had with a burger! The staff were amazing too, from the kitchen, front of house to the guy clearing up, they were all really happy, helpful, friendly and welcoming. We will most definitely visit again 🙂

  • 5/5 lincoln c. 7 months ago on Google
    Chicken nugget is by far best in chain restaurants. Burger is nice, still expensive after uniday discount

  • 5/5 Josep Antoni R. 6 months ago on Google
    I love this burguer! I have a fight inside me which burguer is better, this one as part of a fanchise is really good! Smashed burguer and brioche bread! The place is really nice and they have several combination of burguers, starters and more!

  • 3/5 Ivy W. 1 year ago on Google
    before I visited restaurant i thought it will be special but after that experience I feel like the burgers just like normal. And the smoothie is too sweet. I do not recommend the new chicken nuggets with chilli sauce because it is the typical normal LAOGANMA spicy flavouring in China nothing special… the queue at lunch peak is really long so you have to be patient and the restaurant environment is 👌🏻

  • 4/5 Camila S. 1 year ago on Google
    Went for lunch and had a shack burger with fries and pink lemonade. The food was nice and very tasteful; however, I was expecting them to have gluten-free buns, since I thought all shake shacks had, but they didn’t. The lady at the till was kind enough to offer me a burger wrap instead of a bun and did tell the staff in the kitchen about my intolerance. We were there at around 13:30 and the place was a bit full, but the food was dispatched decently quick. Just keep in mind it might be a bit pricey since burgers don’t come with fries and drink included and you have to pay for those separately. Overall a decent place to eat.

  • 4/5 Sulekh 1 year ago on Google
    The food was good and the service could have been better. The restaurant was absolutely beautiful and the vibes were on point. Will go back there and recommend it to anyone looking for a good burger :)

  • 1/5 Morad D. 3 months ago on Google • 1 review New
    I went to this establishment with friends for a meal. While our partners were placing orders, we went to the restroom. During this time, an aggressive woman claiming to be the manager, "Jenny," confronted us, questioning our customer status. Despite explaining that our partners had already ordered, she persisted aggressively, even blocking access to the restroom. Our partners arrived with the receipt, but instead of apologizing, Jenny continued, threatening to eject us from the restaurant and cancel our order. Despite my request to speak to a manager, she insisted she was in charge. Unfortunately, this experience marred our enjoyment of dining at this establishment, with no apology offered. Previously, we had enjoyed this restaurant, but due to Jenny's unwelcoming behavior, we opted for a refund. The incident tarnished our previously positive experience at this establishment.
    1 person found this review helpful 👍

  • 2/5 Yusuf K. 4 months ago on Google • 1 review
    I got the 10 Piece chicken bites with honey mustard. The food was delivered relatively quickly and overall the chicken was cooked very well it was juicy and not dry. However the breading of the bites itself were falling apart and didnt have the crunch i was expecting. Overall the food was very mediocre which would be rated at 5/10 at best. In my opinion the price to quality ratio isnt the best.


Call +44 1923 555171 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Beer
    • ✓️ Wine
    • ✓️ Coffee
    • ✓️ Alcohol
    • ✓️ Late-night food
    • ✓️ Vegetarian options
  • Accessibility
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✗ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout
    • ✓️ Delivery
    • ✓️ No-contact delivery

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