1/5 Danielle C. 1 year ago on Google
Disappointing.
Wasn't
expecting
a
Palace
for
the
1
night
price
we
paid
for
but
walked
in
and
instantly
hit
with
the
smell
of
grease.
Laundry
bags
lined
the
corridor.
No
great
customer
service
upon
arrival,
just
very
blunt
and
brief.
Walked
to
the
room
and
was
blown
away.
And
not
in
a
good
way!
Worse
than
basic.
Booking
said
ensuite
but
it
was
a
tiny
room
that
was
about
as
big
as
a
pub
toilet
cubicle.
Clean
'ensuite'
but
grout
dirty
and
mouldy
in
the
shower
which
we
didn't
use.
Room
was
honestly
terrible.
Tiny,
dark,
dingy,
carpet
was
so
poor
afraid
to
walk
in
bare
feet.
Pillows
were
dirty
duvets
folded
up
so
not
even
proper
pillows.
Positives:
clean
bedding
(other
than
pillows),
clean
towels,
soap
and
shampoo
provided.
Also
free
parking.
Didn't
put
the
TV
on.
Other
half
walked
round
the
back
and
it
was
derelict!
Checkout
was
worse
than
checkin.
Walked
out
of
my
room
to
be
met
by
a
member
of
staff
who
just
held
out
her
hand
and
said
"keys".
At
least
she
smiled
and
ran
my
hair
clip
i
had
left
in
the
room
out
to
me
as
we
were
leaving.
Would
not
recommend.
Very
unfortunate
as
it
could
be
so
much
better!