I came to check out the gym after "upgrade". The manager asked me to log in my details for a free tour. She asked me to enter my mobile number although it was a non-mandatory field. WHY??? My number is not to be shared around. And then one wonders why there are so many spam calls! It would be nice if they took some care and didn't ask for information that is not necessary... Then as she was showing me around it turned out that their refurbishment/upgrade was a joke. They just moved a few machines around and that's it.

Adele( trainer) , white recist lady is rude. The reason is I did not have gym trouser and I was showing my wife how to use some equipments as I have been member since 2013 from different store. Thought I had comfortable pants for gym she said to me, you have to leave the gym now for gym dress. I told her I am gonna bring tomorrow she refused my apology and told me I donot care. I am gonna cancel your membership. Can you imagine, how rude she is. I do not know how did she become the trainer, as the gym is renowned brand.

Amazing gym in East Ham, located near to the Underground station. It's perfect for people who wanna do some training on amateur level or just to keep their body in a healthy condition. For a professional sportsman, it probably isn't the best option. It's really popular, I never saw less than 50 people inside, and that's not even on peak hours. The only thing that sometimes annoys me is the online gym app. When I try to scan the qr code at the gym door, it works 1 time, and the other 3-4 no, and you need to enter your personal code manually.

It's time for me to return back to East London! I've hunted around for not only another The Gym group gym, but for a superb Personal Trainer. I've found both! The Gym is brilliant lots of friendly Gym goers who say hello and encouragement. However the best part is finding Bob... one of the PT'S AT the gym. He is absolutely incredible. Very thorough in understanding what the individual would like to achieve, (realistically).. forms to complete to ensure everyone remains on the same page. First session was mind blowingly fab! I was actually running on a treadmill! Something I'd not done for almost 20 years! Did it nearly kill me? YES, but luckily I was only on it for 5 mins! First baseline session to establish my fitness levels. It can only get better! Thank you The Gym Group, East Ham. If you're thinking about going back to the gym, this place (in East London) is the place to be.

Nice staff. A bit too much machine -squatting at times (or guys using machines for checking their Tiktok for 10 minutes), but it's a very relaxed, non-intimidating place. Could do with more air conditioning in very hot summer - but generally good.

I am writing as a devoted member of The Gym Group at East Ham to share my concerns regarding the maintenance of the gym's equipment, particularly the absence of rubber pads on the iron bars. I believe it's essential to bring these matters to your attention for the benefit and safety of all gym members. Firstly, it has come to my notice that the gym's equipment, including the iron bars, lacks proper maintenance. The absence of rubber pads on the iron bars presents a significant safety concern for members like me. Back muscle activities, which involve these bars, are a fundamental part of our workouts. The absence of proper padding not only hampers the quality of our exercises but also poses a potential risk of injury. Maintaining equipment in a gym is paramount for the safety and satisfaction of members. I kindly request that The Gym Group Company at East Ham make equipment maintenance a priority. Specifically, I urge you to install rubber pads on the iron bars to enhance safety. Ensuring that gym equipment is in good working order reflects positively on The Gym Group and fosters a sense of trust and loyalty among its members. As a committed member, I hope to see improvements in this regard soon. I appreciate your prompt attention to this matter and trust that you will take action to address these concerns to provide a safer and more enjoyable gym experience for all members.

It’s my gym! Great place. Clean, cool staff, everything works, it’s big, there is everything, it’s not expensive, good opening hours. 💪👍

Great club good atmosphere friendly staff very clean. Love the energy in classes

This gym is run by the 'peaky blinders'. The Management are very very very rude . Specially there is one blonde middle aged women, SHE IS VERY AGGRESSIVE , INCOMPETENT AND ARROGANT. .(havent seen her before the pandemic) They/she has no rights to talk to customers like that , guess its the testosterone talking .You might want to turn that down a bit . Staffs have no customer skill . Looking for a new gym which is welcoming , dont mind paying more .Apart from that The gym has adequate equipments , moderately clean . Specially liked their weight lifting area. It will be a shame to leave this Gym as it is so close to my house . Why dont you charge us more and improve the overall experience for the customers.

A good gym with enough machines and weights. Spacious enough. Proper areas for changing, freshening up and lavatories (Separate floor). Flavored (around £5/month) and regular water available. Vending machines with drinks, gym products and protein foods available.

The gym offers a range of classes to dip into. Had a great session with Bella and Cerys in their class Strong by Zumba.It was full of energy and they are really motivating, would really recommend it as a beginner or as someone who has experience.

The gym group is a very welcoming environment where I feel comfortable and free to work out, and personal trainer Ansar is a great trainer, who’s helped me reach my goal in good time. It’s nice to actually see results. East Ham The Gym Group is one of the top gyms for me :)

No air con on even during the summer. There’s Hardly any air inside the gym, which makes it difficult to workout. Windows are shut and we aren’t allowed to open them for fresh air. There’s only one tiny Mirror in the whole floor area section. Lockers are dirty and most are broken. Compound area has dips and the flooring is terrible quality.

I have to be honest.. I didn't feel gyming was for me as I didn't really know what I was doing but there's a PT Ansar, who is really good!! He helped me to understand my body type and what I needed to do to achieve my body goal. I highly recommend him!!! If you want someone to not just tell you what you need but help you understand what you're ACTUALLY doing!!!! My 5 stars are for Ansar! Check him out! 👍🏽

I really enjoy attending The Gym Group London East Ham High Street. Staff are really kind and supportive, they make me feel welcome and motivate me in the classes. Special shout out to Sunny and Ansar who always push me to my limits and help me improve my form. I attend the 'Kettlebells Class' on Tuesdays led by Sunny and the 'Upper Body Blast Class' on Sundays led by Ansar. I have already seen such a big improvement in my fitness levels :) Overall very happy, Can't wait for more classes!

This gym is having multiple equipments and large in space, it will accommodate more than 150 people with full capacity. Moreover the trainers will guide you all the exercises and free classes. Irfan is the trainee who is more care about your fitness and diet plan.

If you've visited other The Gym Group gyms, then you'll find this follows a similar layout. Open space for circuit or low impact exercises, cardio machines, weightlifting machines, and an open space for free weights. Positives are that the cardio machines have multiple available, friendly staff, and equipment is generally maintained. Unfortunately the weightlifting machines are usually limited to one, meaning the popular ones have a queue even when the gym is relatively empty. Parking outside the gym is on-street and limited. There is parking available behind Primark (exit on the roundabout, just past the KFC), less than a minutes walk down the road.

Great gym, really enjoy my workouts here. Ansar is a great PT. Really enjoy his upper body and abs blast classes. If I had to be highly critical, i’d say it can do with more mirrors and a bigger free weight section.

Love training here. Best gym in East London. Shout out to Ansar and Cristina. They really make my sessions enjoyable and improve my fitness knowledge!

This gym is one of the best in London , so clean , all the people are nice . Cristina is one of the best PT . Adèle ,the manager is also a great personality. If you need a friendly place , the gym East Ham is the one

The members of staff are friendly however it does get frustrating how busy it gets in this gym, however I understand they can't do much more with the space they have. However a big gripe with me what they could fix but just haven't is the fact there are a number of lockers that simply don't lock properly. I spend longer than I should trying to find a locker that's locks securely which is just ridiculous.

So I decided to give the Strong by Zumba class a go. I didn't know what to expect, but it definitely got me sweating. Adele was very motivating and engaging. It was a very intense workout and was just what I needed after a long day. I would highly recommend more of the male members who think this is a class just for women to add this as part of their cardio day.

The places says on Google closes at 10 pm and the trainers asks everyone to leave at 10 pm as he wants to run home . Please either edit the timings or esle explain your trainers that gym should be closed at 10 pm

I mean. It's a normal gym. Nothing exciting. A bit small in my opinion. The gym closes at 10 which is a bummer. I'm surprised they don't have sound proofing or anything. But oh wells. That's the gym

The staff of the club are all bad-tempered. The management of the club is zero. These are clubs that have been working on bodybuilding for several years. I enjoy talking to these customers. I wish the officials of this club would get some from these people.

Always packed with men especially weekends. Good price. Kind people no one judges. Would love if it was a larger gym since it's in east ham. Lovely staff!

friendly staff, well equipped the gym. Highly recommend

Great local gym for a reasonable price, large selection of dumbbells, machines and racks. Friendly and knowledgeable staff such as Bob create a great atmosphere for training and offer PT options too.

This gym is amazing, love the classes so much!!! The trainers are so helpful and make it so enjoyable to come to gym!!

Upper body blast class is ran by Ansar is very good, one of the best class I have attended. I have been attending it from the three weeks. Another class which I like is the HIIT - Thursday evening 6.30pm. This class can help you lose weight. The instructor is very motivating, she runs her class with full enthusiasm.

VERY unprofessional, someone was banned from the gym for praying in the corner out of everyone's way for 3 minutes whilst there were people laying down on the floor stretching for much longer, what exactly is the difference? Adele banned this person with no warnings, nothing. straight ban, how is this professional??? Clearly lacks managerial skills, i wonder who was employing these people....

You get what you pay for, but like everyone else has mentioned, the facilities need a serious revamp. For starters the lay out of the equipment is asking for a serious accident. There are simply NOT ENOUGH MIRRORS, I have been a member of this gym group for years and this is the worst one I've attended, how do you check your form and that you are using the equipment properly with no mirrors. But what gets me is the management will just copy and paste a response as they have been doing to all the reviews.

Very well Trained Staffs and Modern and Fully Equipped Gym

Great gym, giving 4 stars only because there could be more mirrors in the free weights/stretching area and it's not open 24 hours. But other than that, it's great gym, clean,staff is friendly and helpful, and whoever lives in the area, would highly recommend.

Management are terrible, the manager is very aggressive and pushy. A lot of the equipment does not work, and it is often left unkept. You get what you pay for really, desperate personal trainers, shoddy machinery and a less than mediocre training space. The ceiling leaks in 4 spots Just pay the extra £8 a month for a better gym

Limiting the number of members entering (due to CoronaVirus) has made it much better. More breathing space now, whilst before it was so stuffy and stressful and couldn't breathe. Update.. I have noticed there are now thugs using this gym. They bully you to get off the machine and steal the exercise machine pins (orange one) so nobody can use the machines. Several machines have no pin. Management take note. Staff are useless.

I love coming to this gym. Everyone is friendly. Management is fantastic! Shoutout to Irfan for his Abs blast classes. This guy will ensure that you get bikini body ready haha! I’ve always felt welcomed by Adele, Bob, Sunny, Viktoria, Neil and of course Irfan. Thank you!

I have been coming here for 4 months and it has been an awesome experience.It has everything you could ask for in a gym. I have made amazing progress in this gym.

It's a good gym. But i only have two suggestions. 1. Maybe re-arrange the equipment for e.g, Have a fixed barbell rack around the dumbbell racks. Also re-arrange the dumbbell racks so that they are underneath the mirror and not side to side as it get's cramped up when you're trying to move around with weights. 2. More cleaning stations. There are some here and there but sometimes they just disappear or run out. It would be nice to have some paper towels around the free weights sections. Apart from that, really good gym. Has everything you'll ever need. Just maybe change the spaces a bit.

Super poor/rude management.The Gym Group should really look into this as other reviews seem to make similar comments on management. Decent layout however to the gym, mostly reflective of the Gym Group's typical set up.

Gyms aren't always the most fun place to be but I do love coming here. The gym staff (shout out to Adele, Sunny, Bob) are so friendly and helpful and bring such great energy to classes as well as always pepping you up when you need the extra lift! The gym is kept clean and the staff also make a proactive effort to make sure other members clean up after themselves. Thanks for always making it a great experience!

There's hardly any mirrors, full of hot air (hardly any fan), not 24hrs like the other The Gyms (till 10pm) and very overpopulated (hard to get machines)

One of the best gym in London, very clean and the staff are all very helpful and always ready to help you with any informations. Big shoutout to my Pt Cristina who help me to achieve my goals and keep working with me. I wish all the gym in London have staff like East Ham

I always love the zumba class. Bella n Caries are the best with the zumba class. Love coming to the gym

Bob at the East Ham gym was extremely unhelpful and unwilling to support customers. He requested that customers cannot take their coats and bags with them because they may be stolen. Therefore, customers must keep them in a locker. I told him that because I am not near the lockers, I cannot watch over my belongings. I do not have a lock, meaning the chances of my belongings being stolen increases if they are in an unlocked locker. Bob told me that if I did not keep my items in the locker, I will be barred from training at the gym. He then announced over the speakers that customers can purchase a lock from the gym. It appears that thegymgroup cares more about driving up sales than actually preventing customers belongings from being stolen. I cannot recommend this gym.

The New set-up in the free weights area UNSAFE, Iam seriously CONCERNED..why should you place the bars in the middle of the floor? forcing people at the back to walk through others squatting weights swinging sideways left& right or even dropping backwards,risk of injuring people??plus blocking the Mirror view!! remember NOT everyone at the gym knows what their doing!!!doesn't make any sense!!plus the area has gone smaller compared to the previous set-up!!..leaving NO space for others doing different exercises.UNSAFE!!

Brilliant gym!! For all needs, been training here for quite some time, machines are good

Best gym in the area for good price

Pros: Very vibrant community, friendly staff and a good array of equipment. Cons: Lack of mirrors in squat area, can get very busy in the weekday evenings, toilets are really messy as patrons are not cleaning after themselves leading to need for cleaning all the time.

Great place to go to, lots of equipment and good vibes