1/5 Eliisa M. 1 year ago on Google
I
was
a
member
of
the
picture
house
for
about
5
years
when
I
lived
in
Greenwich
and
had
nothing
but
positive
experiences.
Unfortunately,
that
changed
today.
As
it's
pushing
30
degrees
again
we
decided
to
take
my
2
and
4
year
old
children
to
see
an
afternoon
movie
and
make
the
most
of
the
air
con.
We
booked
online
and
then
bought
£25
worth
of
popcorn
and
drinks,
were
ushered
into
the
cinema
-
at
no
point
did
anyone
flag
the
fact
that
there
the
air
conditioning
wasn't
working.
I
would
have
walked
straight
out
but
my
tearful
daughters
were
sweating
but
settled
in
with
popcorn
and
drinks
having
been
promised
a
film.
After
an
hour
of
sitting
in
an
airless
box
absolutely
boiling,
I
went
down
to
the
box
office
to
say
how
upset
I
was
as
it
was
definitely
not
the
experience
I
had
paid
for
and
asked
for
a
refund.
I
clearly
explained
that
we
would
have
left
but
my
children
wouldn't
be
moved
as
they
are
very
young,
still
had
loads
of
popcorn
and
it
was
a
treat
-
even
if
an
incredibly
uncomfortable
one.
The
lady
I
spoke
to
was
totally
understanding,
agreed
the
cinema
screen
shouldn't
have
even
been
open
and
asked
a
colleague
to
refund
me
for
the
tickets.
I
was
still
pretty
upset
as
I
was
absolutely
boiling
and
had
to
sit
through
the
end
of
the
film
but
satisfied
enough
with
the
customer
service
-
though
still
annoyed
the
man
selling
our
snacks
hasn't
flagged
the
air
con
issue
as
he
knew
which
film
we
were
seeing.
We
would
have
cancelled
then
and
there
and
gone
to
the
odeon
had
we
known!
For
the
remainder
of
the
film
Several
different
members
of
staff
came
to
check
up
on
the
practically
empty
cinema/us,
which
I
found
a
bit
odd.
My
partner
and
younger
daughter
had
to
leave
midway
due
to
the
heat
but
my
older
daughter
was
invested
in
the
film
so
I
was
stuck
there.
Once
the
film
finished
two
young
members
of
staff
accosted
me
to
rudely
scold
me
for
the
fact
the
whole
family
hadn't
left
the
film
once
I'd
been
refunded.
I
explained
that
I
had
clearly
told
the
members
of
staff
I
couldn't
leave,
though
very
much
wanting
to,
due
to
my
children.
And
at
no
point
had
anyone
refunding
me
told
I'd
need
to
immediately
leave
the
cinema.
Despite
explaining
this
the
staff
kept
aggressively
talking
over
me,
physically
blocked
my
way
and
rudely
pushed
the
point
saying
'you
know
you
are
in
the
wrong!'
To
be
honest
I
was
absolutely
gobsmacked
by
the
experience.
Fortunately
a
lady
who
has
been
in
the
cinema
with
us
jumped
to
my
defence
telling
the
staff
that
actually
no,
they
were
in
the
wrong
as
they
cinema
screen
shouldn't
have
even
been
open
as
it
was
so
hot
and
that
they
were
out
of
line.
The
entire
experience
was
grim
but
the
behaviour
of
the
two
young
male
members
of
staff
was
so
unpleasant
that
i
won't
be
returning
in
the
future.
*as
a
side
note,
the
staff
member
who
refunded
me
told
me
the
air
conditioning
has
been
out
of
service
for
8
weeks
now-
which
I
find
shocking
in
itself
for
a
cinema
and
especially
this
summer!