1/5 yodit 7 months ago on Google
I
recently
purchased
an
iPhone
11
from
the
Lewisham
Argos,
and
my
entire
experience
has
been
nothing
short
of
infuriating.
Upon
receiving
the
phone,
I
noticed
that
the
package
was
unsealed,
but
I
trusted
that
the
product
would
function
correctly.
However,
my
trust
was
shattered
when
I
discovered
that
the
phone
was
faulty
-
it
would
overheat
rapidly,
and
the
battery
drained
in
no
time.
Four
days
after
the
purchase,
I
returned
to
the
store,
hoping
for
a
simple
exchange
or
refund.
To
my
dismay,
the
lady
who
seemed
to
be
the
manager
on
duty,
displayed
an
appalling
attitude.
She
outright
refused
to
accept
my
request,
claiming
that
she
needed
to
verify
the
fault
with
Apple,
and
this
would
take
an
outrageous
21
days!
Alternatively,
she
suggested
I
take
it
to
Apple
myself,
as
if
it
was
my
fault
that
they
handed
me
an
unsealed
package.
I
politely
pointed
out
their
policy,
clearly
stating
that
I
had
a
30-day
window
for
returns,
and
I
was
well
within
the
4-day
mark.
Yet,
she
sarcastically
pointed
at
the
receipt,
mocking
me
by
saying,
"Oh
look,
it's
written
right
here!
If
you
have
complaints,
call
this
number,"
as
if
my
legitimate
concerns
were
a
joke.
When
I
tried
to
explain
that
I
couldn't
take
it
to
Apple
immediately
due
to
my
late
work
shift,
she
rudely
interrupted
me,
saying,
"What's
wrong
with
a
late
shift?
I'm
working
late
tomorrow
too!"
This
level
of
disrespect
and
insensitivity
rendered
me
speechless.
Determined
to
prove
the
phone's
fault,
I
secured
an
early
morning
appointment
at
Apple
the
next
day.
The
Apple
staff
couldn't
comprehend
why
I
wasn't
allowed
to
return
the
phone.
It
hadn't
even
been
a
week
since
my
purchase,
yet
I
was
treated
like
an
inconvenience.
I
am
utterly
appalled
by
the
unprofessional
behaviour,
lack
of
empathy,
and
blatant
disregard
for
their
own
policies
at.
It's
inconceivable
that
they
can
treat
customers
this
way,
especially
when
selling
expensive
items
like
iPhones.
I
urge
everyone
to
be
cautious
when
dealing
with
this
branch,
as
their
service
and
respect
for
customers
are
severely
lacking.
I
will
never
step
foot
in
this
store
again
and
hope
that
my
review
serves
as
a
warning
to
others.
Seek
better
service
and
respect
elsewhere
-
you
deserve
it!
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