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Argos Lewisham

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😠 If I could give 0 stars I would, sent my laptop there for a repair. It took about a month for me To collect it they told me it would cost me more than the laptop to fix. I then took my laptop to a near by shop to get fixed the shop keeper told me a lot of screws were Missing from my laptop and a few... People often mention store, staff, laptop, told, service, collect, customer, Argos, phone, experience,


Address

33 A, Unit 15, Lewisham Centre, Molesworth Street, Lewisham, Molesworth St, London SE13 7EP, United Kingdom

Website

www.argos.co.uk

Price rating

$$ $$

Rating on Google Maps

3.00 (138 reviews)

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Working Hours

  • Saturday: 8 am to 8 pm
  • Sunday: 11 am to 5 pm
  • Monday: 8 am to 8 pm
  • Tuesday: 8 am to 8 pm
  • Wednesday: 8 am to 8 pm
  • Thursday: 9 am to 8 pm
  • Friday: 9 am to 8 pm

Featured Reviews


Frequently mentioned in reviews: store (13) staff (11) laptop (9) told (9) service (9) collect (8) customer (8) Argos (7) phone (7) experience (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 G T. 8 months ago on Google
    If I could give 0 stars I would, sent my laptop there for a repair. It took about a month for me To collect it they told me it would cost me more than the laptop to fix. I then took my laptop to a near by shop to get fixed the shop keeper told me a lot of screws were Missing from my laptop and a few other bits. I then took it back ten minutes later. Argos told me to come Back in a month or so time, when I did they told me that the laptop wasn’t there and they had no details of my laptop even though I had the paperwork the staff and management were disgusting and rude worst customer experience I’ve dealt with in my life. I called up argos customer service and went into the store again and still they said they didn’t have it. So now I have no laptop and waste £350 on a laptop if this was stolen I do not know. Everytime I think of this experience I get so upset , I didn’t even have this laptop for long untill I realised it was faulty. They should’ve told me to begin with
    3 people found this review helpful 👍

  • 1/5 yodit 7 months ago on Google
    I recently purchased an iPhone 11 from the Lewisham Argos, and my entire experience has been nothing short of infuriating. Upon receiving the phone, I noticed that the package was unsealed, but I trusted that the product would function correctly. However, my trust was shattered when I discovered that the phone was faulty - it would overheat rapidly, and the battery drained in no time. Four days after the purchase, I returned to the store, hoping for a simple exchange or refund. To my dismay, the lady who seemed to be the manager on duty, displayed an appalling attitude. She outright refused to accept my request, claiming that she needed to verify the fault with Apple, and this would take an outrageous 21 days! Alternatively, she suggested I take it to Apple myself, as if it was my fault that they handed me an unsealed package. I politely pointed out their policy, clearly stating that I had a 30-day window for returns, and I was well within the 4-day mark. Yet, she sarcastically pointed at the receipt, mocking me by saying, "Oh look, it's written right here! If you have complaints, call this number," as if my legitimate concerns were a joke. When I tried to explain that I couldn't take it to Apple immediately due to my late work shift, she rudely interrupted me, saying, "What's wrong with a late shift? I'm working late tomorrow too!" This level of disrespect and insensitivity rendered me speechless. Determined to prove the phone's fault, I secured an early morning appointment at Apple the next day. The Apple staff couldn't comprehend why I wasn't allowed to return the phone. It hadn't even been a week since my purchase, yet I was treated like an inconvenience. I am utterly appalled by the unprofessional behaviour, lack of empathy, and blatant disregard for their own policies at. It's inconceivable that they can treat customers this way, especially when selling expensive items like iPhones. I urge everyone to be cautious when dealing with this branch, as their service and respect for customers are severely lacking. I will never step foot in this store again and hope that my review serves as a warning to others. Seek better service and respect elsewhere - you deserve it!
    2 people found this review helpful 👍

  • 5/5 daisymartin13 3 years ago on Google
    Had the Best experience in Lewisham-Argos today!!! On the pay Online and collect Till was the friendliest young woman (name has gone out my head) with the biggest Smile, so helpful! anyways she had the patience of a saint with my order!! Along with her two co-workers I was able to collect a large order/multiple items from many messages at once and made it look very easy!!! She even helped me pack the items in the bags so they would balance on my pushchair keeping my 6mth old safe, and never made me feel like I was taking up their time... Makes such a difference to feel welcome in a store during these crazy times... Trust me if I can manage pay online and collect in store then anyone can with the help of that young girl on the collection point...! 👍 (SUNDAY 13th Sep 2020, 13:00 ish) She’s a keeper Argos!!!! .....communication was on point with staff members and the customers 😁😁😁
    1 person found this review helpful 👍

  • 1/5 Margaret O. 3 years ago on Google
    I made an online order 3rd Feb for click and collect and Lewisham branch was the only place avaliable so I had my sister collect it on my behalf on Saturday 6th Feb as I’m working and live quite far from the store and I do not drive. They made her wait 15 mins to say they couldn’t find the order and that I should cancel it. But the problem is I couldn’t cancel it as they have put it through the system as collected. I have had to call the store on their private number almost 10 times which kept getting cancelled and after speaking with customer service they said I had to call or go to the store to dispute the matter. Which I believe is ridiculous and I should not have to go out of my way to sort an issue out that’s on their end when I have done all I can do. I’m in the process of reporting the store as this totally unacceptable and unwarranted.
    1 person found this review helpful 👍

  • 1/5 Rxx X. 4 years ago on Google
    The worst service system ever!! So slow! It makes no sense. At the collection point where I had prepaid what I had ordered I decided the product did not match my expectations. I then had to queue up for 30 minutes for a refund. They should have the functionality in place to avoid this
    1 person found this review helpful 👍

  • 4/5 Volkan P. 5 years ago on Google
    Staff members are always rude. I only use Argos to collect items I ordered from eBay. Even in those short interactions they've managed to annoy me with their rude and impolite attitudes. Update: Recently I get good quality service so I've updated my rating. Hope they keep it this way.
    1 person found this review helpful 👍

  • 5/5 Yasmeen B. 8 months ago on Google
    It's inside the big Sainsbury's in Lewisham shopping centre. I frequently use the click and collect service here and never experience any issues. The staff are friendly and helpful .
    1 person found this review helpful 👍

  • 1/5 Amy G. 3 years ago on Google
    Terrible customer service and rude staff. The young man serving me had an extremely nonchalant attitude. When asked to help provide assistance, went and hid behind one of the pillars and drank where I could see him - highly unprofessional. Engaged in an argument with myself when I explained that thr advice he had given me was not the same advice I had recieved in the same store with a previous employee. Staff also think it is ok to have an argument with a member of the cleaning staff via phone behind the tills on the shop floor, in which I was made aware of the need for a cleaner as nobody had cleaned the store for a week... TERRIBLE!!!

  • 1/5 Pat B. 3 years ago on Google
    Following online advice I went to this, the branch where I bought, to return a now faulty item. I was told I could not do so, and "would have to" go to Sainsbury's 2 miles away. By three of them sitting doing nothing. Snow falling and -2°C outside Every excuse they gave was prefaced by "The Government told us .. " They then tried to turn it personal, but clamped up when I told them my phone voice recorder was on. Why three people doing nothing but no possibility of speaking to other than a machine either online or on the phone? I specifically bought in Argos because I thought any return would be easier. Not so. I was going to ask for a replacement but will now insist on a refund and go elsewhere. It seems COVID has affected our statutory and consumer rights.

  • 4/5 David N. 4 years ago on Google
    Even though the wait was long I was immediately refunded for an expensive faulty item with no worries. The problem is they are understaffed. It's not the fault of the hardworking staff at the front line of a system that needs a revamp. I still enjoy browsing through the Argos catalogue! There are some good deals

  • 1/5 Billy F. 4 years ago on Google
    Staffs are lazy changing prices on the shelves display and ague with you when you quote the price you saw. Some Staff are okay but the managers there should put their act together and run the store like proper Argos store. Manager actually told me to complain if I like. Unbelievable

  • 1/5 Natasha B. 4 months ago on Google
    Terrible experience with another customer today being rude and aggressive with me. The lady was on the phone and I thought she'd stepped out of the queue; your staff member called me over to the counter to take my purchase. When the other customer then blew up in my face, calling me all sorts, your staff did absolutely nothing to help diffuse the situation and essentially said "I don't know what to say/do". All it would have taken is your staff member to say "sorry, confusion over who was next, do you want to come over then" and it would have been over. Instead your cowardly staff let me be abused by another customer - didn't even attempt to get security or anyone else involved. Pathetic customer service.


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Amenities


  • Payments
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping
    • ✓️ Same-day delivery

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