1/5 Younis A. 8 months ago on Google
DO
NOT
GO
TO
THIS
CINEMA
Disappointed
with
the
service
I
received
during
my
recent
visit
to
your
cinema,
at
Cineworld
O2
for
Guardians
of
the
Galaxy
3
showing
VIP.
I
experienced
several
issues
that
left
me
feeling
frustrated
and
dissatisfied
with
my
overall
experience.
We
arrived
at
the
cinema
and
sat
down
for
the
buffet
dining,
in
the
beginning there
were
no
plates,
little
cutlery and
sparse
food.
One
customer
complained
about
food
remnants
on
their
cutlery
item,
and
the
manager
flicked
through
the
cutlery
items
and
found
several
dirty
items.
This
was
unacceptable,
and
it
resulted
in
there
being
no
spoons
or
forks
available
at
one
point.
There
were
several
items
such
as
Mac
n
cheese,
salad
and
vegetable
curry
that
were
not
replaced
with
new
food
throughout
the
entire
sitting.
The
salad
bar
and
fruit
salad
remained
empty
for
the
entire
period
we
sat
down.
In
addition
to
this,
one
plate
of
pizza
was
brought
out
20
minutes
after
we
sat
down.
After
a
significant
amount
of
time
being
seated
only
two
pizzas
had
been
brought
out
in total
for
over 30
guests.
The
popcorn
and
hotdogs
had
clearly
been
sitting
there
for
a
significant
period
of
time,
which
was
evident
by
how
stale
and
empty
they
were.
Even
the
fruit
juices
had
been
out
for
a
while,
as
customers
had
to
stir
the
orange
juice.
Despite
the
VIP
tickets
offering
unlimited
snacks
there
were
no
snacks
to
be
consumed
as
per
the
photos,
popcorn
and
hotdogs
remained
minimal.
In
terms
of
the
soft
drinks
offered,
there
were
durations
where
there
were
no
straws
or
plastic
lids.
When
a
table
complained
to
the
manager,
Robert,
he
offered
his
apologies
but
was
demeaning,
patronising
and
ultimately
rude
to
the
person
complaining
and
did
not
offer
any
real
solutions,
apart
from
a
corporate
email
address
to
make
a
complaint.
This
was
disappointing,
and
it
only
added
to
the
negative
experience
we
were
already
having.
The
only
member
of
staff
who
was
actively
trying
to
refill
the
empty
items
was
running
around
frantically,
and was
the
only
one
managing
the
issues.
The
manager
spent
time
watching
this
member
of
staff
without
offering
any
assistance
himself,
even
after
we
overheard
the
manager
apologising
to
the
member
of
staff
for
being
the
only
person
running
around.
We
witnessed
several
members
of
staff
enter
and
leave
the
kitchen,
with
no
one
offering
assistance
to
the
one
member
of
staff
actively
trying.
This
is
a
clear
sign
of
poor
leadership.
It
was
not
until
20:19,
11
minutes
before
the
film
was
scheduled
to
start,
that
a
supervisor
asked
for
help
from
the
"main
side."
This
delay
in
addressing
the
problem
was
unacceptable,
and
did
little
to
remedy
the
situation.
Lastly,
we
were
denied
access
to
the
screen
for
8
minutes
past
the
viewing
time,
as
the
theatre
was
not
ready
despite
the
pre-screening
programming
having
already
begun.
This
made
us
feel
rushed
and
stressed,
which
is
not
how
we
expected
to
feel
during
our
visit
to
the
cinema
and
is
not
reflective
of
the
VIP
experience
we
were
purchasing.
Whilst
we
understand
that
there
may
be
staffing
issues
that
are
out
of
Cineworld's
control,
we
had
paid
for
a
"luxury"
experience
where
we
had
been
advertised a
buffet
for
dining,
unlimited
snacks
and
drinks
which
would
make
an
occasion "extra
special".
This
was
not
the
experience
we
received,
and
ultimately
we
left
completely
disappointed in
the
experience
received.
Overall,
I
am
extremely
disappointed
with
the
service
I
received
during
my
recent
visit
to
your
cinema.
Given
the
poor
experience
mentioned
above
I
sent
a
request
a
full
refund
of
the
tickets
and
Cineworld
simply
sent
a
generic
apology
for
the
experience
offering
little
else
than
empty
words!
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