After 2 very worrying weeks of trying to contact someone at Alpharooms, they do not take calls, or respond to any messages or emails and the Chat had not been on for 4 days, today I managed to 'chat' with Logan who sorted out my problem (or rather Alpharooms!) in a few minutes. He respectfully responded to me, checked what was needed & emailed all the relevant documentation & will check how we are going to receive the extra money we paid you to avoid cancellation when you had not applied my credit & would not respond but placed a huge red threat to cancel notice on my account. In my opinion, he is an absolute credit to your company & you need to employ more staff like him. The man we dealt with at sale was totally inefficient & looking at reviews, we were beginning to think all of your staff were the same. Logan appears to be a shining star amongst them. 10/10 & I would give more than 10. He has restored my faith in your company with whom I have booked for many years. Well done Logan. I hope you are recognised by your bosses.

DO NOT USE. Cancelled hotel in Spain I booked 9 months earlier, 3 days before arrival, for no apparent reason. Didn't tell me, found out at hotel. Hour on the phone. No explanation. Best they could do is refund me. Over a week later, still no refund... Used numerous times before, never again, I expect them to go bust any minute.

DO NOT USE I booked 2 apartments in Benidorn 7 months ago arrived at the apartments at 20 pm only to be told there is nothing here booked so after an hour on the phone I found out they cancelled my booking & not told me or worst not even refunded me. Finally all I got was we will refund you withing 72hrs waited over a week & contacted my solicitor

1 star is 1 too many. We had agreed a refund of our deposit due to Covid, this is still yet to be seen. I keep receiving emails, sometimes 5-6 a day, asking for the balance, despite we agreed that the booking was cancelled. If you call, nobody answers, I can only assume the company has gone bust, or are just ignoring people. I would advise not dealing with them as it will not end well.

Worst customer service I have ever come across. They are quick to get in touch when they are taking your money, however when it comes to refunding the money you can chase them for months ( I have been doing so for a year and 3 months), wait on calls for hours, get promised things they will do and how they will deal with your request and then never do anything. I will never book with them again and I suggest you don't either if you value your time, money and energy. Alpha Rooms (UK branch, not call centre in India as they are useless and according to them powerless because no managers or supervisors can ever be reached) I really suggest you get in touch and sort out the this problem quickly or I will very happily be leaving reviews for you everywhere I can

Made booking on 3.5.21 because the website said free cancellations until 2 weeks before departure date of 15.08.21 I have called 2 times to cancel (22.05.2021 and 29.05.2021) and have been promised both times that I would get a confirmation email regarding the cancellation within 48 hours. Did not happen either time so had to cancel my card to avoid them taking any further money. Rejected the offer of a credit note and said I was happy to wait for a refund but this still hasn't happened so I will be calling a third time tomorrow.

Needed to discuss my options regarding hotel booking as government had changed guidelines on visiting Spain. Amanda on the online chat responded very quickly and professionally dealt with my query. I was offered the option of cancelling the booking and being issued a credit note once the hotel accepts the cancellation. This was as good an outcome that I could expect and I was happy to accept the offer. The only reason I have not given five stars is because I have not been given the credit note immediately and will have to wait for it all to be processed.

Booked seven nights through alpharooms at Alpha Apartments, arrived at 03:00 to find the apartments cordoned off with builders barriers. Helpline not open until 09:00 so managed to find another room and had to pay £150. After two hours on the phone to the emergency team (most of the time on hold) they hung up on us after saying it’s not their problem, we have to find alternative accommodation and pay for it. They will refund the money In two days time. How can an established company leave people abroad with no accommodation , the place was a building site, worst thing is that the hotel is still advertised as available. So it cost us £150 For last night and an extra five hundred pounds on top of what we have already paid. Huge stress and zero customer service or care. They have hundreds of hotels in the area why not transfer us to one of those. Don’t ever book with these people, we’re going all the way with this complaint and will be getting as much publicity as possible. Shocking and sad, never use Alpha rooms .

I booked a hotel in Portugal for 7 nights via Alpha Rooms and paid in full. When I arrived I was told by the hotel that my reservation had been cancelled. I made over 20 calls to their helpline but, despite promises to rectify their error, nothing was done during my stay. I had to pay the hotel in full to be able to stay. I have now paid twice for my stay and Alpha Rooms is unresponsive to both calls and emails. Since my return I have found action groups on Facebook of over three thousand people owed money by Alpha Rooms. DO NOT USE THIS COMPANY

5 stars, beautiful hotel High Beach Boutique Hotel, shuttle service, everything well planned, for me everything I wanted was done, thank you Alpharoom, next year I'm in the same place

Me and my family turned up at 1am at our hotel in Spain to be told that our room had been cancelled. When we eventually got through to Alpharooms.com they stated that the room had indeed been cancelled and they were going to give me a refund. I had to pay the hotel direct at a greatly increased cost. As yet I haven’t received a refund. Contacting the help line is a complete waste of time as I was just left on hold. As the rest of the other reviewers are saying stay well clear of this company.

When i reached there they said you don't have any booking with us.we spent 4 hours in reception to call alpharooms to sortout.totally rubish

The worst Company ever. From covid our flight was cancelled . We sent 100 emails about refunds and bevar come back . They took our money and probably 10000 people in the same situation (at list minimum 1500 per each) how rich they became and after just disappeared…. Pretending to complete all forms and never come back ….. why legally nobody answers for their actions? It’s unbelievable where world is going to….