5/5 Edwina G. 1 year ago on Google
I've
been
a
patient
at
Star
Lane
Medical
Centre
(SLMC)
since
2018.
This
is
the
first
time
I
wrote
a
detailed
review
for
a
medical
centre.
Because
I
strongly
believe
SLMC
is
a
truly
exceptional
service
that
deserves
recognition!
Here
are
my
reviews
of
my
overall
interaction
with
them:
Booking
and
Appointment:
-
Online
form
ā
I
like
SLMC's
new
medical
form,
itās
user-friendly
and
I
can
quickly
explain
my
symptoms
with
all
the
prompts
provided
by
the
software.
I
can
complete
the
form
in
<10mins,
which
is
a
significant
time-saving
compared
to
having
to
speak
to
someone
over
the
phone!
-
Appointment
slot
ā
almost
all
of
the
time,
Iām
being
given
phone
appointments
within
3-
4
working
days.
However,
they
also
offered
an
in-person
appointment
if
they
think
youāll
be
benefited
from
a
physical
examination.
I
do
like
that
you
can
indicate
your
preferred
Dr
to
see.
-
Phone/receptionist
ā
occasionally,
Iāve
to
phone
SLMC
to
confirm
my
prescription/letter
request
etc.
The
waiting
time
varies
between
5-20mins,
but
they
have
the
option
of
you
to
āsave
your
queue
numberā
and
receive
a
callback.
Itās
a
great
initiative.
This
could
be
improved
by
the
call
back
not
being
hung
up
after
only
2-3
dial
tones.
Interaction
with
GP/Nurses/Other
staff:
-
GPs
&
Nurses
ā
Iāve
seen
various
GPs
&
nurses
in
the
last
4
years.
Iām
particularly
impressed
by
Dr
Fang
and
Dr
Gilligan
whoās
been
supporting
me
before
and
during
pregnancy.
They
made
you
feel
heard,
and
cared
for
and
include
you
in
the
decision-making
for
your
treatment.
They
wonāt
hesitate
to
advocate
for
you
if
they
think
you
are
being
āforgottenā
by
the
hospitals/other
services
that
they
referred
you
to.
I
also
accompanied
my
husband
to
regular
post-surgery
appointments
from
May-June
21.
Iām
impressed
by
the
care,
dignity
and
compassion
shown
by
the
nurses
in
this
GP.
A
special
shout
out
to
Nurse
Shahima
whoās
not
just
excellent
in
her
work,
but
truly
cares
for
her
patientās
condition
and
recovery.
-
Admin/Reception
staff
ā
this
has
been
kept
to
a
minimum
since
the
introduction
of
the
online
form.
There
are
some
exceptional
admin
staff
whoāll
go
above
and
beyond
for
you.
However,
an
improvement
can
be
made
in
their
approach
behind
the
glass
wall
(e.g.
volume
when
discussing
patientās
conditions).
Overall,
Despite
NHSās
limited
resources,
I'm
impressed
by
the
team's
efficiency
and
care!
Itās
not
easy
to
balance
both,
but
Star
Lane
GP
has
shown
in
the
past
4
years
they
are
worthy
of
5*
reviews.
They
should
be
given
an
āOUSTANDINGā
rating
by
CQC
for
their
services!
3 people found this review helpful š