This GP is useless, I see no point of having it still operational. Extremely very poor service from the receptionists, they are very rude, don't seem to know what they are doing, no one ever answers the phone, one day I called them more than 4 times in a row and when no one picked the phone, I decided to walk in, they were busy chatting and no one bothered answering the ringing phone. There are not enough doctors to attend to patients(the ones available don't seem so knowlegeable), they simply prescribe you dangerous medicine without proper investigation. It is almost impossible to get an appointment as the waiting time is almost 1to 2 weeks.The nurses don't even know the basics of vaccination(this happened to us, a nurse administered an injection without cleaning the area to inject). Management and NHS need to clean up this place.

The surgery is very hard to get in touch with. Also, the receptionists lacks of customer service, professionalism and manner. However, once you have passed bookings through reception, the GP/nurses are great (on my experience).

Phone rings and no answer. When lucky you get an answer after about 10mins of constant ringing. Their walk in Monday service method is absurd, you go in before half 8am and they send you back home with an appointment for 10 or 11am. What's the point, one could have called while at home to book the appointment. I have tried to get an appointment several times but was told to go to the A&E if so urgent as they are fully booked till the next one week. Improvements need to be made otherwise the surgery overall is a waste of space. This is annoying as they are our nearest local surgery and are unreliable and encouraging us to make use of the A&E or Extended hours service during GP operating hours. This is not right.

Very poor service and receptions staff need professional. Booking phone call appointments waiting time should reduce . 6-7 hrs phone call waiting time is to long .if you missed doctor phone call you have to booked another appointment. Is so funny . My opinion better shutdown GP is west of our time and money .

This is my first-hand experience with my friend, who went through a very tough time, to which they did nothing to help, but actively made the situation a lot worse. 1. When we submit our registration form, even when we received an automated response, St. Lukes cannot find our registration form (even when we provide them with the unique ID that identifies each registration entry) 2. They tell us to try again (hurrah) so we tried, twice more. Repeat step 1, 2 more times. Wasting time (when time is critical in medical world) 3. Because it took too long to register, we registered with another GP. St. Lukes then removed us from the other GP so we couldn't get medical services from the one we actually liked. Apparently they found that registration form. 3 weeks later. 4. We didn't actually get anything from these guys - we had to go to an A&E to get everything sorted in November (including a life-threatening surgery.) They just delayed our registration process when we needed the GP to get medical advice on life-or-death matter. 5. St. Lukes then deletes us off a month ago from the register, which means when we have to seek medical help (quite urgently I might add, now) we have to register with a GP first. 6. The GP that we like no longer accepts new patients due to COVID-19 situation. Had St Lukes Health Centre informed us about our removal, we would have registered again before this situation. 7. We had to call them to find out about all this. No email, no phone call. No text message. Anyone thinking about registering here, beware. You've been warned.

I don't know why it's still called a doctors surgery because you never get a face to face appointment. I'm fairly new hear since my old surgery closed down however, if I walked past my so called doctor I wouldn't recognise him/her as I've never seen them. I hear that they are potentially going to strike for more pay, what a joke. The covid outbreak has provided them the reasons not to want contact with their patients.

Worst GP service that I have ever encounter. Receptionist are rude and you can never get an appointment. Everything here is designed to make it as difficult to get help as possible. Better off calling 111. Absolute shame. Very sad

This GP practice is called The Ruiz Medical Practice as on the NHS website, although they call themselves St Lukes Medical Centre on their website. This creates confusion, as the NHS system is not able to match the names on our record. Also, we have found it most of the time impossible to get hold of them, i.e. cannot get through to the GP over the phone; unable to book any appointments on the patient access portal. We had a couple of lucky chances that we managed to speak with the doctor, who said the reception staff was to give us a follow up call about collecting sample for testing. Subsequently we received no calls, and we were not able to get through to the GP then.

Unbelievable! I just called this GP surgery for my mum who is bed bound and unable to speak because of a stroke. I managed to get someone on the phone after a long wait only to be told that they would not book an appointment on the phone or see her unless I fill an online form. I explained I’m at work but I was told they can’t see her or book an appointment for her on the phone if she doesn’t fill out a form.

Very awful service. They will make you fill an online form with what your problem is, ask you to write when you are available for them to call you and than call you not in those days and just don’t call you never again if you don’t pick up. When requesting to send results via email it seems you’re asking something very difficult and you will never get them. Is the worst GP I’ve had. Staff at reception is mostly rude and looks like they are doing you a favour being there. You guys should care more about your job.

You must jump through hoops to get an appointment here. Either call at 8.00am, wait on hold for about an hour to get through only to not be given an appointment, but told you will get a call back and if you by chance miss that call and call back you are on hold for another 30 - 45 minutes only for the appointment to now no longer be available so you need to call back the next day at 8.00am just to do this dance all over again. You could, of course just download their app and fill out the online form there, including your availability, but you will instead be called outside of your availability so you have to call back and repeat the cycle above.

I would like to mention that the receptionists I’ve spoken to during the past week have been very polite and helpful leaving me to feel good about my situation after calling. Dr Ruiz is lovely and I now feel at ease after getting to the bottom of my issues. It is refreshing to feel positive after calling as in the past it hasn’t been the same. Overall good customer service :)

I was apparently number 1 in the queue but held on for over 10 minutes. I think the issue is the reception staff and not the G.Ps themselves as they are very prompt in regards to call backs. If you remember the late Dr Haque then you'll remember an all round excellent practice, the service was second to none and the reception staff were brilliant. The changes brought in now with G.P services are ridiculous as you'd be dead before getting an appointment, how can you be really ill today yet the earliest appointment given is 4 weeks down the line, it doesn't make any sense. They seem to forget not everyone is tech savvy or has the ability to access or let alone use the Internet to book appointments.

Does not deserve even 1 star. The front desk is extremely poor in terms of customer service. Appears that she is in no mood to listen to a problem. They keep sending you off with half information. I had to get to them 4 items just to confirm for a repeat prescription and still have not been successful. I had to pay for my essential medications.

Absolutely no way to get an appointment whatsoever. Extremely frustrating. Might already died before getting to see a doctor. Whole medication record with them mysteriously gone.

MY daughter who is registered here has waited two weeks after requesting an appointment and still no contact back from the surgery. Very demoralising to feel unsupported by your GP.

So useless! They are not really doctors - and you can never get an appointment. You have to plan to be sick and pre-book appointments which makes no sense because thats not how having an illness works. Medical care is non-existent!

This place is a total scam. I registered my GP here because it's close to where I live but then realised that I can't make appointment and can't even transfer my GP out. I managed to call them once and questioned why I can't book appointments and the answer I got was, the doctor was very busy because she had to look after her own clinics! Excuse me, if you can't take the job then don't take it! Also can you believe that these are the doctors who went onto the street to demonstrate that they have been treated unfairly and underpaid?! At the first instance, why would they be paid?! I don't know why NHS still allows it to operate lol. Don't fall for the trap!