City and Hackney Specialist Psychotherapy Service

Hospital Mental health service

One of the Worst Reviewed Hospitals in London


Address

2 Crozier Terrace, London E9 6AT, United Kingdom

Website

www.elft.nhs.uk

Contact

+44 20 8510 2900

Rating on Google Maps

1.50 (15 reviews)

Open on Google Maps

Working Hours

  • Saturday: Closed
  • Sunday: Closed
  • Monday: 9 am to 7 pm
  • Tuesday: 9 am to 7 pm
  • Wednesday: 9 am to 7 pm
  • Thursday: 9 am to 7 pm
  • Friday: 9 am to 7 pm

Featured Reviews


Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 A B. 5 years ago on Google
    These people do not know what they are doing. I felt like a statistic for them to get funding and not a patient that they were there to help. Vile and disinterested, incompetent and rude not adjectives that should be used for therapist but sadly those are the nicest words I could find to describe my group and individual therapy. Find yourself a nice private therapist that will help you not these vulchers.
    15 people found this review helpful 👍

  • 1/5 Carol 4 years ago on Google
    OMG Well receptionists amazing professional helpful friendly The staff : I would advise ,you ask what they're qualified in,when they last had training/if any Record your appointment,complain if necessary This is your right,try getting advocacy help if you find this difficult Remember your not a "PATIENT" you are a client with interest. ALWAYS KNOW YOUR OWN WORTH !
    8 people found this review helpful 👍

  • 1/5 June J. 2 years ago on Google
    A total disgrace on every level. The building is shabby, receptionists rude and ignorant, therapists are not going deep into anything, they just nod and repeat the same sentences . It's more helpful to listen to some pre-recorded message. I felt neglected, unseen, unheard, missunderstood and dismissed.
    7 people found this review helpful 👍

  • 1/5 jayne e. 6 years ago on Google
    Awful. The therapist us nice but the reception staff are the worst. They take ages to unlock the door, don't look up from their lunch/ computer when you give your name. ignore you because they are too busy talking to eachother. Just grunt at you through their closed glass screen. makes you feel like a piece if S**T being treated like that.
    6 people found this review helpful 👍

  • 1/5 Kate J. 5 years ago on Google
    Therapist are nice. However anytime I called, the reception lady sounds bothered and unhelpful. She promised to call me as I needed to confirm my appointment. That time their system was down so she was not able to found me. Never receive a call. And missed it. Customer service is just awful.
    5 people found this review helpful 👍

  • 1/5 Maupa M. 2 years ago on Google
    zero stars. Rude receptionist, poor service, unprofessional staff. I had to explain the therapist what is my condition and what therapy I require. I felt missunderstood and neglected. The waiting list is very long for therapy that is not helping.
    5 people found this review helpful 👍

  • 1/5 Ow T. 5 years ago on Google
    They're DEMONS, they try to act as if they are interested, as if they care to help you at first when you are referred to soften you up so they can farm you for a big nice referal check, then THEIR WORKERS BLOCK YOUR NUMBER AND LEAVE YOU TO SUFFER AND DIE, LITERALLY, THEN SORSBY, THE SAME PEOPLE WHO REFERRED ME HERE, COVER UP FOR THEIR NEGLIGENCE, THIS CLINIC AND SORSBY IS USING AND EXPLOITING THE ILL FOR MONEY, PLEASE, PLEASE, FOR YOUR OWN GOOD, AVOID THIS PLACE AND NEVER ALLOW ANY DOCTOR TO REFER YOU HERE AND NEVER SIGN UP TO SORSBY'S CLINIC EITHER!!!
    5 people found this review helpful 👍

  • 1/5 Ola S. 3 years ago on Google
    I would give zero stars if i could. shambolic. receptionist is rude and difficult to understand, she makes no sense whatsover. do they get any training at all or understand theyre dealing with vulnarable people with issues? they dont offer any one to one therapy for people who desperately need it. they seem uninterested. but i bet they're nicer when they charge £95 for private sessions. avoid at all cost
    1 person found this review helpful 👍

  • 1/5 Injustice Matters U. 1 year ago on Google
    Terrible place Don't go just make you feel terrible. Just made you feel more suicidal
    1 person found this review helpful 👍


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