CityDoc Travel Clinic (Victoria)

Medical clinic Walk in clinic Blood testing service Std testing service Travel clinic Hiv testing center Std clinic

One of the Worst Reviewed Medical clinics in Westminster


Address

231 Vauxhall Bridge Rd, Pimlico, London SW1V 1AD, United Kingdom

Website

www.citydoc.org.uk

Contact

+44 20 7953 4024

Rating on Google Maps

2.60 (43 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 8:30 am to 8 pm
  • Thursday: 9 am to 5 pm
  • Friday: 8:30 am to 5 pm
  • Saturday: Closed
  • Sunday: Closed
  • Monday: 8:30 am to 8 pm
  • Tuesday: 9 am to 5 pm

Featured Reviews


Frequently mentioned in reviews: test (18) results (11) appointment (11) clinic (10) flight (9) nurse (9) travel (8) AVOID (7) London (7) phone (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Z R. 3 years ago on Google
    AVOID AT ALL COSTS! Sadly, I list join the crowd who has been scammed out of 175£ per person (me and my husband in total of 350£). AVOID for COVID TRAVEL TESTS. Our flight is at 7am this morning and none of us have received any test results... They claim that CHRONOMICS new “saliva” test the new way of testing and its quick and easy, but they don't tell you that once you have done the test, they give you “a follow up contact details” in case if you don't receive the test in first 36h and THERE IS NO FOLLOWUP AVAILABLE! Ive called and sent emails and NOTHING. AVOID, AVOID, AVOID
    4 people found this review helpful 👍

  • 1/5 Kevwe 3 years ago on Google
    MODERN DAY SCAMMERS. They advertise a 48-72 hour covid test result but it's been 6 days and half of my family still have not received their results. We were only made aware of the lab delays after they happily took our £1000 and made us miss our flight which was 4 days after our test. They use Chronomics which everyone needs to stay away from. The airlines require your flight to be a maximum of 120 hours after your test was taken and London Travel Clinic clearly cannot turn your test around in this time period.
    4 people found this review helpful 👍

  • 1/5 Nirupam H. 3 years ago on Google
    AVOID AVOID!!!! THIS IS A SCAM. Went for a COVID test on Wednesday, told the three ladies working there, that I need the result back by Friday because my flight was Saturday afternoon, they said you shouldn’t have any problems paid £350 for two test for myself and partner. Come Saturday at the airport still no emails, called the number they gave, took me a hour before someone answered, was not helpful at all, said it wasn’t their fault. I am currently reporting them to the police and in getting in touch with my lawyer
    4 people found this review helpful 👍

  • 1/5 Peter C. 2 years ago on Google
    Went today for a Hep B vaccine. Receptionist not wearing a mask despite this being a health facility and there bing a lingering pandemic. But worst of all: the nurse refused to wear one as well when I told her it would make me more comfortable. Said "we all make these choices for ourselves" which is sure as hell discomfiting for a health professional to say because she should know that that is not how the virus works. Still can't wrap my head around how someone administering vaccines to dozens of people all day refuses to wear a mask during a pandemic. The place is dingy and looks like it was slapdash together by a fourth rate carpenter in 24 hours. Don't go here if you want to feel safe or secure about what your are doing.
    4 people found this review helpful 👍

  • 1/5 John C E. 2 years ago on Google
    First, I want to first say that I read the reviews on Google and I went against my better judgment, the reviews of the people, and decided to use this service for my PCR Travel Certificate. Let me start by saying that this is the worst clinic I have EVER been in my life. I walked in because attempting to make an appointment, by phone, is literally impossible. You can not get through on the phone lines. I had a discussion about the kind of test that is needed to travel from London to Amsterdam. I agreed on the PCR test, which I was quoted at £69, and the results would take 12 hours. I tested on the 15th of March and I figured the result would be back before my flight, two days later. I checked my email, spam, etc., and nothing. I thought the results would arrive 12 hours later, like the clinic told me they would, because I can not check in for my flight without the results of the PCR Test. I had a midday flight, so I arrived at the airport without the PCR test. I figured it would arrive that morning, again nothing. I tried to call, but was met with the phone lines never being answered. (I found this a very common practice with this company) I ended up missing my flight, paying for another flight out of a different airport in London, paying for another test to fly to Amsterdam, and they charged me £80 instead of the original price quoted. To provide context of how unprofessional this clinic is, I am writing this review three, (3), days later and I have yet to receive my PCR test. I have informed my bank and they are in the process of disputing this transaction. Please, Do Not, use this clinic as a testing service. If you do, you will be sorry. Like I am.
    3 people found this review helpful 👍

  • 1/5 Poyie P. 2 years ago on Google
    Useless. Receptionist confirmed with me on the phone that there was a certain vaccine in stock. I arrived to the appointment and the nurse told me there wasn’t any stock available. Avoid this place!
    2 people found this review helpful 👍

  • 1/5 Radu 3 years ago on Google
    I was given a quick appointment and traveled to London with the train from the South-East, I was told I would get my results in 3-5 days. I got to my appointment and was then told that the results would take three weeks to come in. Whats the point of paying for a test to be able to travel when it takes so long to get the results? You would think for £200 they would actually get your results in 3-5 days.
    1 person found this review helpful 👍

  • 1/5 Francesca F. 1 year ago on Google
    A booking fee of £15 and the nurse arrived 10 minutes late covered in sweat from the gym. I had booked an immunity test for myself and my son (putting his DOB on the website) only to find out there they don't do blood tests to children. Last but not least, I had to chase for my results. I must say the place looked shady from the moment we walked in. Do not recommend.
    1 person found this review helpful 👍

  • 5/5 Sofia M. 3 months ago on Google New
    The vaccinator Jack Docherty was extremely nice and clear, he explained everything in detail and provided good recommendations

  • 1/5 Shah I. 2 years ago on Google
    Does not answer phone 2 and half hours on hold does not answer. Says they close at 7pm. If you call after 5pm the phone hangs up automatically

  • 1/5 Alysha C. 11 months ago on Google
    Overall not a great experience with CityDoc. They’ve lost my vaccination records and despite me chasing for an explanation on the data breach they’re not getting back to me on email and on calling the surgery I was dealt with quite monotonously & unhelpfully. I can recommend Trailfinders travel clinic in South Kensington however. Friendly, efficient, they haven’t lost any of my data yet & all your records are sent to you via email

  • 5/5 Sophie W. 10 months ago on Google
    I nearly didn't book with CityDoc due to bad reviews but I had a great experience here for a blood test. The nurse Jack put me at ease and I even got the results 2 working weeks earlier than expected.

  • 5/5 emine d. 7 months ago on Google
    We went for yellow fewer vaccination. Both receptionist and medical assistant/nurse were very helpful and kind. Every single detail were given us. We were very appreciate the service they provided us. I highly recommend them.

  • 5/5 Lisa L. 7 months ago on Google
    Easy to book online, same day available appointments both in and outside 9-5pm. I took with me a history of all my previous vaccines. For this appointment I was receiving a booster from a previous travel vaccine I had at CityDoc, I took with me the record card which they had given me at the previous appointment for evidence of the vaccine. I booked for the same day, appointment was ontime, no wait, provided the booster vaccine needed, I was in and out in 5 mins. I will definitely come here again!

  • 5/5 Ben D. 4 months ago on Google
    Had a great experience here, have had experiences at other travel clinics of them trying to scare you into being vaccinated with everything under the sun to get more money out of you. My nurse was extremely knowledgeable about Africa travel requirements and ensured I got only what was needed. Super easy to book an appointment and prices were good for a private clinic

  • 5/5 Olivia 1 year ago on Google
    Really quick and easy experience for travel vaccines - nurse very well informed and gave advice

  • 5/5 Isa L. 5 years ago on Google
    Outstanding! I had an appointment booked with London Travel Clinic London Bridge. Due to train cancellations I called the number available online. Quick answer and they immediately changed the time and the place of my appointment for what was suitable for me. The lady who I spoke with was lovely and explained me exactly how to get there. Even with lots of roads closed around the place , I easily got there with her instructions. Picadilly Place, Portland Building, opposite to Zizzi Italian restaurante. Once there the process was formal and safety was the first. Considering the location of the building it makes all sense that strict rules of security are to be followed. Identification signature and ID cards in use. Clear instructions given by the reception: 19th floor, turn right. Once there a lady came and introduced me with the clinic. In any moment I felt lost or not knowing where to go. The phone was constantly ringing but all calls were happily answered. The nurse was really professional explaining the dangers of my journey and providing all information needed. Safety - outstanding Caring - outstanding Cleaning - outstanding Infection control - outstanding Be aware that when you google the name of this clinic another clinic comes up because the names are similar. Make sure you are calling the right one. Yesterday using google I ended up first calling the wrong number and it was a unpleasant situation.

  • 1/5 Natasha R. 2 years ago on Google
    I have been on hold for 1h25, with no signs of my call being picked up. Truly terrible service.

  • 5/5 Tops F. 4 years ago on Google
    Very good health advice on what to do in terms of travelling. All in all a very smooth process. Would most definitely recommend.

  • 5/5 Nush S. 4 years ago on Google
    I took took my 2 children (under 5’s) to be vaccinated at London Travel clinic in Victoria. It was so easy to find as right near to the station The specialist nurse was very patient and gentle. Excellent and efficient service.

  • 5/5 Max Y. 2 years ago on Google
    Went for travel vaccines - Great service, no fuss - Only £20 for the appointment itself. Will be back for boosters!


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