New Moon Chinese Restaurant image

New Moon Chinese Restaurant

Restaurant Fast food restaurant Meal takeaway Chinese restaurant Meal delivery Chinese takeaway Delivery chinese restaurant Chinese noodle restaurant Cantonese restaurant Hong kong style fast food restaurant

😠 Avoid! Really Bad Food! But whats even worse is they don't even care that food is not edible. See 2 photos below for proof! People often mention order, time, restaurant, good, cooked, asked,


Address

5-7 Portland Rd, London SE25 4UF, United Kingdom

Website

newmoonchinesesouthnorwood.co.uk

Contact

+44 20 8654 8038

Rating on Google Maps

2.80 (84 reviews)

Open on Google Maps

Working Hours

  • Friday: 11:55 AM to 11:30 PM
  • Saturday: 11:55 AM to 11:30 PM
  • Sunday: 11:55 AM to 10:30 PM
  • Monday: 11:55 AM to 11 PM
  • Tuesday: 11:55 AM to 11 PM
  • Wednesday: 11:55 AM to 11 PM
  • Thursday: 11:55 AM to 11 PM

Featured Reviews


Frequently mentioned in reviews: order (9) time (8) restaurant (7) good (7) cooked (6) asked (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Donna P. 5 years ago on Google
    Avoid! Really Bad Food! But whats even worse is they don't even care that food is not edible. See 2 photos below for proof!
    8 people found this review helpful 👍

  • 1/5 B 3 years ago on Google
    Avoid ! The food arrived very quickly and it did not taste fresh. The fried squid was stuck together, the mushrooms in the mixed vegetables dish were not cooked and a hair was in my food. Only dish that was ok were the mock duck pancakes. I had to throw most of it away to avoid having a dodgy belly ! I wish I could get a refund as it was highly disappointing!
    5 people found this review helpful 👍

  • 1/5 Kelisa G. 3 years ago on Google
    Don’t order from here they gave me old food that wasn’t fresh looked like it was there for weeks my special fried rice had something weird inside that. Look like snake won’t recommend this is the worst Chinese I have ever had in my life . Avoid they should be. CLose down immediately this place is a disgrace please don’t order from this nasty place absolutely shocking if I can rate them 0 I will close them down immediately
    4 people found this review helpful 👍

  • 1/5 Tionne V. 4 years ago on Google
    Horrible customer service, received the wrong order i called to request the correct order I was told on the phone that the drivers are busy so I should keep the food and I will be able to receive two free items at a later date. I asked the person to make a note of this on my file on the system he said he would. I then called back 4 days later to claim my free items and they said they know nothing about this and also refused to refund my money for the order they got wrong in the first place. If I could give them no stars I would.
    4 people found this review helpful 👍

  • 1/5 Petra S. 2 years ago on Google
    If I could give zero stars I would. Food is not fresh and smells awful. They sent the wrong items and I called to complain and the lady hung up the phone on me, tried to call back and they wouldn't answer, what happened to the customer is always right? I literally threw everything in the bin because I wasn’t going to eat it after all that. I would avoid at all cost. I'm looking into escalating this further to Croydon Council or whoever because they shouldn't be allowed to be serving food in such manner.
    2 people found this review helpful 👍

  • 1/5 Reiss T. 3 years ago on Google
    On 12/2/21 - Ordered food at 7:45 - with a delivery time of 8:30. Time came and went with no update from restaurant for 20mins. Update was demanded via JustEat app. Restaurant then claimed a delay stating that its on its way to arrive at 9pm. That time also came and went and I never received my order. The restaurant not only never delivered my food but also refused to refund my money back. Food was ordered via JustEat who have been made aware of the situation and will be investigating the reasons for this Disgustingly Poor business practice. I eagerly await for the results of said investigation. Order at your own risk - if I could give it 0.25 of a star I would.
    2 people found this review helpful 👍

  • 1/5 Ana C. 2 years ago on Google
    This restaurant gave my order to the Uber driver, the Uber driver never delivered the food to my house and I tried getting in concat with the restaurant 3 times and they never picked up the Uber driver was from Uber eats I don’t recommend you guys getting food from this place just because of how unprofessional they all are
    1 person found this review helpful 👍

  • 5/5 Leanna L. 5 years ago on Google
    This is my local chinese takeaway of choice. The food is good and the service quite quick. They are always nice to my children as well.
    1 person found this review helpful 👍

  • 1/5 fabroney 1 year ago on Google
    I had to return the Singapore Noodles because it was too salty. On return they replaced it. When I took it home it had hardly any meat - mostly noodles. Called the following day asked to speak to the manager, the woman who takes the orders said the manager was not there and promptly hung up the phone. Shame, as there food is normally quite nice,
    1 person found this review helpful 👍

  • 2/5 Ronan B. 7 months ago on Google
    I used to order here very regularly, and the food was mostly good - in particular their sweet and sour dishes. This time it was awful, to the point of being unpleasant to eat, and I'm wondering whether the restaurant has changed ownership as the dishes were certainly not as remembered. The sweet and sour dishes were bland, and one clearly was not cooked fresh - the batter had been soaking so long it has turned grey and mushy. Both had a slight off bitter taste too, the cause of which became clear when I tried the pot of sweet and sour sauce for dipping. It was absolutely disgusting, not sweet, and a much stronger bitterness. Inedible. The other dishes were bland but ok/wouldn't complain about but weren't the same dishes I had ordered in the past - different ingredients, colours, styles etc. Something significant has changed and quality has enormously slipped, beyond acceptably for the admittedly low-ish price point. I hope if ownership has not changed, the drop in standards is addressed, as I see from other reviews I'm not the only one disappointed.
    1 person found this review helpful 👍

  • 2/5 Susane G. 7 months ago on Google
    Sadly having to say, the food we ordered wasn't very good, which we've found to be very good in the past.. egg fried rice, colourful brown too much sauce added but found no eggs in at all..chicken balls half tasted & looked like double cooked, & others not cooked enough, small spring rolls quite empty.. we deserve a freshly cooked one as half went into our bin.. delivered in half the time expected..
    1 person found this review helpful 👍

  • 1/5 Lola K. 9 months ago on Google
    I popped in on Friday 23rd June, having had a long day and trip from Kent, recalling they had quite good food from previous experience which was a while ago now. I asked if I could sit with a view to eating as I hadn't eaten all day and the young man said yes without clarity if an eat-in service or not. My food arrived in a takeaway pack. I asked for cutlery and the woman who brought it over brushed me aside saying she doesn't have cutlery and offered me plastic. Exhaustion and hunger overrode my increasing uneasiness. Soon later, I noticed the woman and young man watching almost as if to hurry me out, I asked if it was closing time to which I was reassured not. Soon after the woman sat in a table by the wall with another man with a meal using REAL cutlery. My appetite dissolved as I saw them and unable to mask my disapproval I voiced this and the young man apologised saying they don't offer eat-in but ok to sit with my takeaway. Their service that night was very disappointing, the vibe emitted was completely negative and unwelcoming and it was completely unexpected as I had not experienced this before. I will not be visiting them again and cannot recommend it if excellent service is paramount although I acknowledge the food quality was unquestionable.
    1 person found this review helpful 👍

  • 5/5 Carole D. 7 years ago on Google
    This is a lovely little intimate place to eat. The food is very well prepared and very tasty. The staff is very helpful, and our party of six had a lovely time indeed and the prices were very reasonable and good value for money. I would highly recommend this restaurant, and we will all visit again soon.

  • 5/5 Ferro L. 7 months ago on Google
    Actually not sure why the bad reviews - I find the owners are friendly and the takeaway is of a decent quality taking into account the price. I’d recommend for sure.

  • 1/5 Sandra M. 9 months ago on Google
    The worst food I have ever tasted and totally over priced please don’t waste your money. Nothing taste good such a shame

  • 1/5 stephanie h. 4 months ago on Google
    What can I say. The noodles and rice were ok. Our chicken balls, crispy shredded beef. Salt and chilli squid and prawns were all disgusting dark brown cooked in old oil. Our chips were grey. The curry sauce was burnt. Salt and pepper ribs were bland. No seasoning at all. It was a total disaster. Not my first time ordering but will most certainly be my last. I asked for 50% of my money back which I thought was a fair compromise they struggled to compromise and insisted they could only give me £30 after spending over £80. Usually have a lot of family round when we order from here and we always spend well over £100 each time. Chinese is not cheap these days but not only are their prices hiked up, they are now delivering inedible poor quality food. How that left their restaurant in the first place is beyond me. They offered to cook it fresh but if you can cook a better batch my question is, how the hell did it manage to be sent out in the poorest of quality in the first place. Basically trying to take advantage of customers if they can get away with it! My photos are of chicken balls, the driest rock hard crispy shredded beef (I’ve eaten softer twiglets) and what is meant to be squid.


Call +44 20 8654 8038 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Beer
    • ✓️ Wine
    • ✓️ Alcohol
    • ✓️ Late-night food
  • Dining options
    • ✓️ Dinner
    • ✓️ Dessert
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout
    • ✓️ Delivery

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