Why are all the receptionists and some nurses so rude at hospitals!.. They need to go on refresher courses on how to work with people and manners!. I do wonder how people get these jobs!. I visited the hospital recently and I wasn’t sure where I was going, so I saw a nurse just standing around on her phone! And asked her if I was in the right department. She just looked at me as I pointed to my phone and then just pointed me and grunted something, at the reception desk no smile it’s like I disturbed her on her phone! (x-ray reception 1). She just stood the whole time on her phone and at one time talking on it, I thought it was so unprofessional. I noticed another gentlemen did the same thing as me and got the same treatment. When I got to the reception desk the young girl was no better, just looked at me no smile or welcome, it was disappointing, especially if you are new to the hospital total put off. I hope I don’t come back here, thankfully the lady who scanned me was more polite and respectful to me and others.

My worst experience over the years and its not improving, the wait is so long it's unbearable. Eventually when you do get seen it's a relief knowing that you no longer have to be there, to top things up with the famous quote when you are seen "try paracetamol first". The complete process is approximately 4 to 6 hours, the time you attend the hospital till discharged. This should discourage anyone who's thinking of visiting the hospital in the first place. I hope this useful . 😉

I have been to quite a number of hospitals in my life due to health issues and can honestly say even though it was a difficult admission emergency gyny to day care staff has been the most caring, exceptional care I have ever experienced. The doctors Amy and Ed were exceptional doctors, every member of the of the day care unit were so caring and it is run so efficient from the nurses to the anethatists to the doctors we're wonderful. They took time to provide full reassurance and kept me informed at all times the senior nurse Sarah was wonderful. I can not thank the staff enough for how they cared for me and I had very little waiting time on both days and was really taken good care of. Very well run hospital

This hospital deserves 100/10, we had a wonderful experience. I gave birth to my first child here, my husband was close to me all the time. All midwifes had a beautiful and great attitude of care of me. Birth was easily and well, I gave birth to a wonderful and healthy little girl, thanks to these wonderful people. Thank God that I am here! Thousands of thanks for the maternity department and all workers! Homerton University Hospital is the best hospital I have ever been in. 31.03.2022, 02:35 baby Alice was born🙏

Went today for my wife 5 months scan. Brilliant service given by Allison who did the scan. She went to the extra mile to ensure me and my wife knew everything that was going on and was very informative. Homerton hospital is lucky to have her and should do everything to ensure she stays there forever! :)

Unacceptable Experience! I recently had an extremely disappointing experience and feel compelled to share my concerns. The mismanagement of the hospital has resulted in an intolerable waiting time for appointments, which has left me deeply dissatisfied with the level of service provided. The waiting time for scheduled appointments was shockingly long, far beyond what one would consider reasonable. It is evident that the hospital's scheduling system is poorly organized, leading to prolonged delays that negatively impact patients' well-being. This lack of efficiency not only inconveniences patients but also raises serious questions about the hospital's commitment to providing timely and effective healthcare. In addition to the excessive waiting times, the overall atmosphere in the hospital reflected a lack of proper management. Staff members seemed overwhelmed and disorganized, contributing to an environment of chaos rather than one conducive to healing. Communication between the different departments appeared strained, further exacerbating the issues at hand. I believe it is crucial for homerton hospital to address these issues promptly and implement significant improvements to ensure the well-being and satisfaction of its patients. A hospital is meant to be a place of healing and support, but my recent experience has left me with serious reservations about the quality of care provided. I hope that my concerns are taken seriously and that necessary steps are taken to rectify the mismanagement issues at your hospital so that patients do not have to endure the same frustrating and unacceptable experiences.

The maternity team is generally good and experienced except for two people I had encountered: 1. A nurse who gave me the sweep which I was crying and in pain and asked her to stop but she continued which caused me to bleed out and need a emergency C-section. She has no sympathy. 2. Postnatal care, there was a woman in her 30's who wore Green and white uniform who made my stay incredibly uncomfortable. She was also rude to alot of other people. She seemed to be moody and miserable as if she didn't want to be there. As I had my first child, there was alot of new things I needed help with but she was belittling me and shouting at me non-stop as well as telling off other parents in the ward. She even called me a liar for not being able to stand and walk after the C-section. During one of the times I was given pain killers I was not given a meal or snack so I asked for one and from the other side of the room I could hear her say, "she doesn't need food, it doesn't matter she's leaving soon" everyone in the ward could hear and other parents were reassuring me. Another time I asked for help and all she said was that's not my job and walked away. She monitored my blood pressure every hour and I hated it. Because of them both I have become quite traumatized. I did report both of them but I'm not sure if anything was done. However, the birthing team were amazing. They helped me and guided me through every step and made sure I knew that was happening and was comfortable to go ahead. Thank you for your help and support.

30/08/22-Present What can I say about Thomas Audley Ward 100/10 Mark’s Those Nurses Gladys is one of them, but all those fantastic nurses. They are amazing. They worked hard and at the same time withheld my father’s dignity. My father was in a helpless and vulnerable situation and those nurses and. Doctors provided top. care As I am writing a review, I feel overwhelmed by the positive experience my father and family experienced. I noticed that the staff were never seen sitting about or talking amongst themselves, the ward was always quiet and peaceful and I saw teamwork and felt harmony amongst the Staff what a amazing and wonderful experience my father has had. I don’t feel worried about leaving dad as I can see that he is in good hands. I just want to wrap this up because I could keep on writing, but thank you Homerton Staff from A&E, Theatre Staff and Doctor’s and thank you to all the Thomas Audley Ward STAFF for being a beautiful team and so hardworking and caring to all patients. Thank you all , you are all blessed. Ms S Francis

It’s ridiculous, 4 hours Long wait, and nurse lady was very very rude

I just have to commend the maternity team at Homerton. My experience here was fantastic. Very professional staff and friendly, they listened to me at each antenatal appointment and made me feel heard and comfortable. I don’t live in the area but I specifically chose this hospital because of the many positive reviews and I wasn’t disappointed. Just brilliant maternity service.

I would not put my worst enemy in this hospital. My grandma was in here being treated for cancer. She had it for years and was stable, there was nothing to say she was going to die. She was put on a ward where the windows were ajar all night in the middle of winter, with the elderly patients having only a sheet on their beds. She was absolutely frozen. We walked in one day and she was crying because she was dying to use the toilet and the ward staff were ignoring her, how degrading is that. She also had a note on the white board above her head with instructions to give her a sugar drip, despite having developed diabetes in recent years- she should NOT have been given it. In her last days, she struggled to feed herself and the staff who did not help feed her just took her tray away after she had left the food. In the end she died as a result of complications from the bed sores she had developed, having spent a week in bed with next to no movement or change in position. The staff treated her like an animal in a third world country. Disgusting

I went to urology . Experience was great. Reception were quick. 2 munutes later i was called in to see doctor. Nurses & doctors were so friendly & polite. They explained everything to me.

My daughter, who unfortunately was badly let down by her GP not taking her symptoms seriously enough, ended up in A and E with a severe kidney infection. The staff were incredible! She was seen and admitted quickly, given appropriate treatment, and was even offered a scan and check up with a consultant after she was discharged. I cannot praise the staff at Homerton highly enough. Thank you - you are fabulous!

Had two births here. First was horrible with a really bad service by nurses. They were not helpful at all, and second birth i was in the waiting area until i started to push, they didn't even give me a room because apparently there were no rooms available. When i started to push outside they started panicking and took me to the room, Once i was in there 2 of the nurses were very nice and helpful. But really i am not happy with the maternity service all

My dad developed life changing grade 3 bed sore from lazy staff that refused to follow doctors orders. They left him in soaked sheets from urine and his drip coming out with no one checking for hours. They did not turn him on his side like they were suppose sent him home with covid after he caught it from there. The loyds ward head nurse was the worst as were the night staff nurses… We are still waiting for their USELESS PALS service to get back to us!!!!!

It doesn’t matter if there is busy or not you should stay 4 hours to see a doctor There was one person front that my son to be seen but it took 2 hours to be seen so overall if it’s busy or not you should wait 4 hours A manager should look at the A&E

Rudest employee ever. Hanged up on me when I was trying to explain something and I was treated as if it was my fault to not answer calls when they keep scheduling appointments on WORKING days when I’m not able to use my phone for the whole day. PLEASE you should consider training receptionists and nurses on how to talk to patients!

7 stars for the Homerton Phlebotomy/ Blood clinic today! Our GP required an urgent blood test for our underage daughter. The blood clinic was contactable by phone (even called back) and made sure she was seen quickly. Professional, caring service. ... and she was excellently looked after when she fainted. This is not taken for granted. Thank you to Josie, Rosanna and David!

Came in half-conscious from a bad episode of food poisoning. Staff immediately saw that I was in need of urgent care and rushed me through everything needed. Great attitude to work and even a smile despite the significant challenges of the night with a full A&E waiting area.

Every person that I met at Homerton Hospital was courteous, kind and professional. From security on the door to the surgeon but especially the nursing staff. I can't speak highly enough of them. Thank you Homerton staff for helping me in a difficult situation !

They've treated me for a few injuries, and we had both our kids here. In my opinion they've always been excellent & outstanding - must protect the NHS! :)

Spent all day at the a&e yesterday, 111 told me that it will be busier than usual…and it was busy! I spent 7h there😑! But what made the experience viable was the staff! They made everything possible to make me feel confortable despite the pain ! Big shoot at to Sabrina, one of the emergency reception staff, i think i went to ask her 1000 time when was my turn and she always welcomed me with a smile😊 also to Dr James, the poor man was so busy but he did all the tests possible to find the root of my problem! U guys are gold and keep this place up and running 💜

Looked after my mother very well -cant thank the staff enough. The downside was in her ward a patient who was admitted late arrived with full family were allowed to sir around the bed with 2 shopping bags of snacks eating, laughing and joking after visiting hours complete lack of respect for other patients in the ward. All complaints from other patients were ignored. Another patient was on mobile phone after visiting hours till the early hours with the speaker on- again complaints made but staff did nothing. It is a pity that such a wonderful hospital with brilliant staff could let these incidents happen.

This hospital is the best than ever. My experiences at this hospital have been always very positive. Thank you to the doctors, nurses, and all the staff of the A&E department for their kindness, availability, patience, and great organization.

So I took my 6 month old son because he was struggling to breath which I made clear to them, chocking & not feeding! 2 hours after I arrive I get told that there is 1 patient in-front of me… another hour passes then there’s 4 people in front of me. I get that they prioritise emergencies but children who were running around the hospital room screaming & kicking balls were prioritised over my helpless child. There was a baby a few days old & another baby couldn’t be more that a few months old who were left like my son. I was then told a doctor would come and see to my son waited till I was told no I have to wait because there’s 2 patients in front of my son. It seems like if your child has nothing wrong with it you’ll be seen straight away. However if you actually have an emergency definitely do not go to A&E you’ll be better off seeing a homeless person on the side of the street. Anybody who rates more than 1 star is lying to you.

I had a great experience at the A&E department. Dr. Antonio was knowledgeable, empathetic and took the time to explain everything to me properly. And Nurse Emma was a gem - very kind and attentive care. Together with the other staff, they ensured I was comfortable, well-informed and most importantly healthy!

Amazing hospital and staff! I went to A&E and they dealt with me very quickly. I left the hospital happy and satisfied

Dirty outside. Not much cleaner inside. Drop and Pick up bays are used as parking. Very annoying 😒 On walking through the corridors blue plastic gloves on the floor..No one sweeping up and down these corridors to keep them hygienically clean. Some hand gel machines had no hand gel in them. Lift not working for the 3rd day in a row. My Daughter is in maternity and honestly I think she would be safer home. No hot water to take a shower. Sheets not changed enough and some staff not even masked up while taking bloods from my Grandson. Staff on her ward seem lovely. Unfortunately the Hospital its self is a disgrace.

attended A&E for foot fractures and the initial treatment & the doctors at the A&E were very helpful. But the follow up appointment is truly disappointing - took the cast off prematurely and told me I could start weight bearing without taking any x-ray/imaging, nor did they advise physio which is crucial. Ended up having to go private - if you have the resources I really would advise doing so after A&E.

I had an operation in this hospital 8 months ago. They made the first post-operative appointment over the phone in the first week of May. Neither a doctor nor a nurse saw me after the surgery. They said that we should give you another appointment and did not give it again. I don't know what's going on in my body. It is shameful and humiliating that these people, whose profession is human health, are so irresponsible, indifferent, and have no respect for their own work. After the surgery, I was left alone with so much pain and a lot of problems. The staff and chief physician of this hospital should be ashamed. The biggest mistake I made in my life was to have surgery in this hospital. If there is a problem in my body and my health, all healthcare professionals involved in the surgery are responsible. I will do my best for them to be punished legally.

Im very happy with all maternity team members. But I went for my scan appointment and scan was done all great! 😊 And the lady who was doing the scan, nicely asked me do I want some pictures ,I said yes i want she give me to choose, I did when she printed them out she said I have to pay 5 £ pounds at the reception I was shocked 😮. So since when I have to pay? Is that normal? Or I don’t know something. And lady at the reception said I have to pay just a cash. Be aware of that please!

Wow,I had a really not pleasant experience in emergency anyway, there is waiting time so much longer than you accepted. Firstly due to my full respect to black lady nurse who check my temrature at night .she was full of anger ,rudeness, disrespect and disrespect to their job too and unprofessionally way handle their job and patients. Same think happen when I go to rereceptionist there is also black lady same behavior as is mentioned above. Very much disappointment not for me but the hospital, theirs job,their environment I feel really suffocating there. So I have decided to leave twice without taking any treatment for my shortness of breath and annoying coughs. Hope they will improve there service in future. Best of luck

They treat me like a queen. They do everything to help me and everyone is very caring. Both emotionally and physically. The food is also very good. I can't complain. Thank you NHS, and more like thank you for the staff antenatal care department of Homerton Hospital. :)

I had an appointment with the diabetes team at 1.30 last week,walked out at 3.45 having not seen anybody and asked for my file back. Had an appointment at 1.40 this week,walked out at 4.15 not having seen a doctor AGAIN. I'm 8months pregnant and suffer from Lupus sle and diabetes. And absolutely fed up with feeling neglected. Don't say to a patient she's next and the doctor has your file..5mins tops and then make me wait over 2hrs while I see patients that have been waiting no more than 10mins being excepted. I've started taking it personally!

Was questioned for not wearing a mask and not having an exemption badge on me. Been made to wait outside of the A&E standing up in the cold until be called in for not having a muszle. These tyrant rules need to stop, this is ludicrous specially when science has shown these masks don't work and can cause more harm than good. This is not about health but control.

I went to A&E Tuesday evening and in 2 hours I had all my blood tests done and appointment for next day for a CT scan. Next day, the same very good service. Very impressed, I have to say. Congratulations for a great service. Great team work!!👏👏👏💫

The service from gynaecology ward:Priestley was amazing. They were so kind to me and treated me well. The doctors and carers were so nice I really appreciate it. It was my first time and I was super comfortable. Thank you guys 😊

such caring and professional staff at a&e, from reception desk, to security, doctors and nurses. I felt like they looked after my son so well and with kindness. Thanks you a&e you’re all awesome.

The nurses wasent very friendley there I tryed to have a joke with them,,but there not like other hospital,ok they mite of been busy,I dident feel at ease there,looks like a big hospital,very busy in reception area ,every think seems on top of every think ,not to sure,But I went for a lung test Monday, and they was very nice and help full, Got to go Friday again to see test results, so we see,How I get on,

In all hospitals they can help you in one way or another, but the organization of this Hospital makes everything more satisfactory.

I have not been seen by clinical staff yet but I wanted to make sure to leave a 5 star review for the receptionist of the out of hours gp, Panos. I was sent here after a call to 111 where they erroneously told me I would have an in-person appointment with a doctor. Turns out the appointment was just supposed to be over the phone. Panos took his time to talk to the doctor and make sure it was not a wasted trip and I would get seen since I’m already here. He has also come to find me in the waiting area twice already to update me on my waiting time and letting me know he has had a go at 111 for making me come here needlessly. I truly appreciate the care he has for people and how he advocated for me to have the best outcome possible out of this trip. I know NHS staff are underpaid, under appreciated and overworked but Panos is an example to all receptionists in clinical settings at how a little grace and kindness go a very long way to not make patients feel overlooked and unheard.

I had a great experience at the fetal medicine department. I went there for my baby scan and there was a lovely young receptionist (with blonde hair and blue eyes, long lashes) who was taking care of everyone with empathy and kindness. I don't know if she'll ever see this, but I just wanted you to know that you are making a difference during stressful times! Certain receptionists from other depts should take notes...

I have always praised this hospital. I had 2 of my babies in this hospital in the late 80's yes many years ago but they have always held a high regard for me. I have other children and took my youngest there when we had the swine flu and they were very patient and made us feel safe and that my little boy was going to be ok. They reassured us both and they could see how frightened we were. I don't have any complaints and will continue to go there. My husband was recently admitted to our local hospital because that is where the ambulance took us and the treatment and staff were terrible. I told him he shouldn't have come to this hospital but the distance from homerton to where we live is far by bus. But if we ever have to go to hospital again I don't care about the distance we are going. I don't drive so it will be buses for me but atleast I will know he's being taken care of.

Peadiatric a&e, we went with my son yesterday night following 111 advice, clearly short staffed for the demand for help yesterday night, the staff attended to the task of caring for young patients and their parents in the most gracious and caring way. I was humbled to see that for the 3 hours I was there the staff was on the move all the time, I was finally seen at 4:30 am and both the nurse and the doctor who spoke to me whee full of care, understanding and compassion. I hope that the efforts of this team are recognised! Thank you for your service.

From the moment I arrived the security and parking team went over and beyond. Fantastic team. Secondly I had an appointment at the DSU and the patient experience I received today was perfect. From the staff on the door to discharge it was a very professional and pleasant experience. Thank you so much to your wonderful endoscopy team.

The whole environment in maternity unit was extremely hostile. Staff are not professional, beckoning individuals with their fingers, being passive aggressive and reluctant to perform basic tasks, such as open a door to be let out, as a visitor. My relative was dragged across the room, while her waters had broken, I was made to hold a medication tray by one of the nurses, and their attitude toward patients and eachother is atrocious. I hope no one else goes throw this, it is sickening.

Went for a preoperative work up. Appointment was at 10.10. I arrived 20 minutes early. Booked in electronically seen by reception and sent to a waiting area. Had vital signs , weight and height done then sent for bloods. Hit the vein 1st time then sent to Cardiology for an ECG. All done In 20 minutes! Staff all polite, introduced themselves and asked if I had any questions. Outstandingly good. Thank you!

Had a positive experience. Came here early one Sunday morning when our young child had an issue. (Turned out to be be nothing serious.) We were seen pretty quickly, everyone was helpful, polite. No complaints. Thank you.

Visited X-ray 1 at the Homerton yesterday evening. Greeted by a friendly and helpful receptionist, plenty of cups and water available and a clean seating area. I got seen by a very kind and professional sonogropher earlier than my scheduled appointment time who took the time to listen and respond with care. Toilets in both the main hospital and in the department weren't overly clean but soap and hand towels were available. I left the hospital feeling looked after and reassured. Thank you.

I have appointment for scan in this hospital at 9:30 and I was late 10 min because I ask everyone to can help me where I have to go…. When I finally I was there , they told me have to reschedule my appointment because I am late . I try to tell them it’s was because I cannot find parking in first time and was hard to find the section, but nobody want to understand. I want to add my husband take day off from work and my daughter she can’t go at school. I was so disappointed of this and I refuse to go anymore at this hospital.. Staff from appointment very rude.

Thank you for all your hard work. We had to wait 6h at A&E but everyone can sit, there are many plugs. Doctors, nurses and admin personal are doing their best.

The reason for the 1 star is for the toilet facilities. At 10.20am as I was waiting for my appointment I had to use the loo, I was completely shocked and disgusted. Used toilet roll everywhere, bin full and overloaded. I reported it to the receptionist at x-ray 1 department and they said they have had other reports... if this is the case then why hasn't it been cleaned up. I took pictures but can't find a place to post them. I will add that the staff in the MRI department are absolutely wonderful. This 1 star review is nothing against that. The lady that helped me with my anxieties id give 5 stars.

Amazing service and amazing care team from Doctors, Nurses and radiologists ! I was very pleasantly suprised , its worth every penny of my taxes . 🙏🏻

I had a great experience at Homerton Hospital's A&E thanks to Doctor Morris. He was incredibly nice, listened attentively, and explained things with care, making me feel comfortable and well taken care of. It felt like having a compassionate friend by my side. I want to sincerely thank Doctor Morris for his exceptional care and support.

My first visit to this hospital. I went to A & E with excruciating kidney stone. The staff from Reception to nurses and Doctors were very helpful and rushed me through to CT scan very quickly. I had kidney stone. The only downside was not enough seats in waiting area and no one offered me their seat whilst I was screaming in agony. But staff just couldn't do enough to help me. So Thank Homerton Hospital Staff, I am forever grateful.

I feel very grateful for the wonderful care and exemplary professionalism that my partner received at Homerton Hospital, both through a lengthy process of tests and finally surgery to resolve her issue. Feeling that she was in the very best hands for her needs was immensely comforting to us both, particularly impressive given that her surgery had to take place suddenly, during the junior doctor's strike. Seeing the very small wounds, and her rapid recovery from quite invasive surgery I feel totally in awe of the skill of her surgeon, and very encouraged about the state of the NHS. Thank you to the whole team at the hospital.

ENT receptionist is worst they never help You ever

I had a great experience at the Tuke’s Women’s Ward a second time. In July with Dr Eric and just now with a female doctor. They took the time and care to explain the procedure, make me feel comfortable and respected my request for no sedation. Nurse Delphine is a pro host and chatty creating an easy and light atmosphere , we had a laugh during a procedure that could be stressful. Top team they really care and are great at their job.

A&E department did a great job looking after my mum after a ligament injury which we feared was something much worse. Crutches and painkillers were provided straight away. Great job and were sent right out - with no bill or anything to pay (as one might have to in some other countries). We were helped and sent on our way. Thank you NHS and the staff at this hospital.

AMAZING FOOD!! We loved the hospitality and the customer service here. Special thanks to the chef who took such a great care of our food tastes and were very welcoming. The Veg Biryani was the best we had in UK till date. Such authentic flavors. Not to miss the restaurant when you are at the beach again.

Just want to say a big thank you to Nurse Lungi and Dr Laura who took care of my father when he attended A&E last week. Both were friendly & professional and everything was explained to us thoroughly. This was our first time attending Homerton hospital and during this stressful time u both have been amazing.

Elderly care unit,nurses need to be trained,as my mother came out with 2 big bruise on her shoulder where they man handled her,she went in and god knows what happened to her.she came out after 7 days,half dead . Blood pressure was so low she could died if it wasn't for the district nurse to check it. She told me to phone doctor urge☹️☹️☹️☹️☹️t

Thank you Homerton hospital You make our dream come true really nice pupils & all staff very polite

I was yesterday in A & E department minus for long waiting time plus staff doctors and nurses very helpful 👍

This hospital is not the worst but they really do make things difficult. Called 111 had no ambulances to dispatch. Waited in a&e couldn’t even sit up straight had nothing in me as I was throwing up so much. Literally had to beg for a chair / bed seen loads of people leaving there beds (understand they need to be cleaned) but they really Do take they’re time you are NOT A top priority here btw. Every doctor told me different things must have been diagnosed with 2 different things but left without knowing what was actually wrong. Was made a huge deal when I asked for fresh water to take with my medication? Extremely abnormal. Each time they came around they had a new reason to why I wouldn’t be helped I have been here twice in one more for the same reason and they said when you next get sick call your gp? It’s a hospital and health care and they couldn’t care less half of the workers. Some amazing workers which will do almost anything to make you feel comfortable which is a blessing

Today my girlfriend gave birth to our first child and I was present all the time in which I was more than satisfied to see the professionalism and humanity shown by all the staff starting from doctors to nurses. I'm sorry that because of the emotions I was not able to remember their names but I want to thank everyone especially the lady who encouraged my girlfriend just like a mother in her hardest moment just after she was given the epidural anesthetic. Thank you! ❤️

OMG they treat me pretty well, I can just talk about emergency service but 10/10 i have went to others emergency services in other hospital and nothing to compare, friendly people on reception, the doctors actually cares about you and not just give you a prescription and Chao, I really appreciate how my doctor ask me all kind of questions and all the time care about how I was feeling. Definitely a good hospital to go for emergency.👍

Had a referral from my GP and they never called me within the given timeframe. When I eventually called them, the agent I spoke to acted like a robot who could only tell me to contact my GP as the referral, he said, had an error. (I called my GP. There is no error). For 5 minutes, all this agent could do was to repeat “contact your GP”. No further clarification. Not a single attempt to sort it out. Nothing. He was obnoxious. He also laughed at me when I mentioned how unprofessional he was being. I called again, spoke to one of his colleagues and asked for a supervisor to contact me. No one ever called. I’ll stick to Central London Guy’s Hospital, at least they want to work and they have manners.

After a long wait at A&E I was taken care of by Ruth the nurse practitioner. Excellent service and care delivered by herself and she made the process very easy and enjoyable. Thanks a lot to Ruth, a great investment made by Homerton hospital. Keep up the good work 👌👌

I've attended Homerton Hospital on numerous occasions & all the staff are friendly & always helpful. In this era with such a shortage of staff they do exceptionally well

Visited A&E last week and the wait was long, as expected but all the staff from start to finish were very informative and attentive. Usually, hospitals make me nervous, especially at these times but all the staff were professional and kind from start to finish. Big thanks to the nurse who treated me and Nicole at the front desk for doing the impossible and getting me a new appointment with my GP, they were extremely helpful. Thank you, NHS!

I have had a very positive experience of Homerton Hospital, with Nurse Lisa Allen and Alison on the switch board. They have both been helpful when I was trying to find a close family member who had been admitted. They took they were kind and understanding and took the time to locate my relative.

My experience at Homerton Hospital's Women's Health Centre was disappointing. Despite a 9:20 appointment, the empty reception delayed our check-in until 10:20. The nurse handling the blood test was rude and lacked proper technique, resulting in pain and infection. It's concerning that adequate training might be lacking. This experience left us feeling frustrated and dissatisfied with the overall care provided.

I had my daughter in 2019 and they really took care of me. The only thing is that I came back and forth during passive labour 4 times and that was a very upsetting moment for me, also paid a lots of money to the uber. But once I have been admitted I had a very positive experience with midwives and doctors.

My mum did Stomach check. The day stay unit is amazing. They are absolutely efficiently on working. Nurse Chikah( hope I don’t spell wrong) was really friendly and helpful also doctors. Tbh I don’t know why so many one star reviews. But we stick with HUH for more than 10yrs. I tried the other two hospitals recently. They are obviously not that good as HUH.

I was referred to the hospital by my GP, for a very specific appointment about a medical issue I’ve been having. I had to wait over 2 months for an appointment, which didn’t bother me that much as I’m sure the hospital is very busy. But leading up to my appointment, the time and date changed to the next day so I had to cancel some previously made plans. Then, the day before the appointment, I received a message saying the appointment had just been fully cancelled and they couldn’t offer me a new time and date at the moment. I find this really unacceptable as I waited for months only to be told my appointment was cancelled the day before, with no new time given. Especially as this has been for a medical issue that has been bothering me for months and I thought was finally going to be fixed. Sort it out.

I only have 4 stars because of the waiting time they were running 30 mins behind and parking is not great 😑 However the staff that dealt with my mother was amazing . Gareth in xray department was unbelievably patient , understanding and compassionate . I appreciated it more than he'll ever know. Esther in Oral department again so friendly and polite . Dr Enamel exceptional! I thank you guys from the bottom of my heart for loving your job even when it's difficult.

I have had to visit A&E twice in last 3 months for different things. I have been so impressed by all the staff and the care they give. I have also been having physio there and they are amazing too. You should be so proud of your staff.

I have been under the supervision of Tyler Johnson, MSK Physiotherapy Assistant for rehabilitation of my lower back, left elbow and shoulder. I have seen Tyler consecutively once a week over the last 3 weeks and he is extremely kind, patient and caring. He has taught me several exercises and provided me with a protocol to relieve and rectify my pain issues. His plan and advice has tremendously benefitted and improved and relieved my pain symptoms. Tyler is extremely knowledgeable in his field and I reccommend him very highly for any sports injury or rehabilitation program A warm and sincere thank you to Tyler Johnson Dr Dev Mukker Opthamologist Moorfields Eye Hospital

Local hospital Was in 3 times last week for unforeseen circumstances having surgery and I was treated so well, I have previously not enjoyed my stay at this hospital but you can really see an improvement. the A&E staff are extremely caring, they ran every test I left feeling reassured constantly checking in I was admitted to a ward and Faiysal my nurse was very good at her job and caring for everyone

The A&E staff were very attentive. Although it was unexpected I was able to get the necessary treatment and surgery within the same day with no fuss. I also had to unexpectedly stay in for the night but the staff made sure i was comfortable with all the necessities to make my overnight stay comfortable.

I would like to express my deepest gratitude to surgeon team and nurses who worked on 22nd and 23rd February 2022 at Priestley ward. I had an operation, which went well and I have received the 5* medical attention and service. Thank you all Doctors and nurses for caring for the patients and working from all your heart. Thanks to the restaurant chef for special porridge and soup, which really helped after operation. I highly recommend to choose this hospital, because the doctor really care about the patients and work with empathy. I would like to suggest to people to take care of their health and be nice to Doctors and nurses. They are doing their job from all heart to make patient healthy again.

I called today for an important issue and was transferred to a different department. The first time I called, the person on the other side had an extremely bad attitude and hung up on me. The second time I called, the person had a better attitude than the first but hung up on me as well. You are getting paid for your job and you're doing your job with terrible attitude as if you're not bothered not getting paid. This hospital is great honestly but the attitude needs fixing for some of the workers here.

Best hospital ever. I have attended A&E ,doctors and all staff were very caring , professional and friendly with all patients . They did everything for me in 4 hours. Thank you for your hard work.

Absolutely the worst hospital I've been in. Terrible communication between the departments. I was diagnosed with torn Achilles at A&E and was told I will get aultro sound to confirm how bad it is in few days. Long story short, the staff let me down by messing me around with wrong dates. Whilst doctor told me to come back in few days. Official hospital letter said my scan is in one month. Absolutely rediculas. Torn Achilles and I have to wait 5 weeks for a scan. I have a letter from a doctor stating one date and another letter from hospital stating different date. Upon ringing them they said "it's in a month", I processed to transfer to ealing hospital. A&E, full scan, doctor's feedback and a support boot done in less than 24h. Thank you ealing hospital.

I had an amazing experience with the Endoscopy department yesterday and I wish i had all their names - the lady that took me in and gave me clothes to change into, the second lady who administered the medication Thank you.. Dr Tariq, Nurse John, Tina - the whole team, thank you!. One of the best experiences I have had in a hospital!

Have never had a bad experience at Homerton University Hospital so far. For context, I have mostly only been here for doctor-referred specialist appointments (i.e. Radiology) so can’t comment on their A&E or long term care. Was just there for an x-ray appointment and was in and out in 20 minutes. 20 MINUTES! Can’t fault their efficiency, care and courteousness.

I had a truly disappointing and concerning experience with this dermatologist. During my visit, it was evident that the doctor did not take the time to properly examine my moles. Instead of using professional methods, they applied their own chemical cream to check the moles, which left me feeling extremely uncomfortable and unsure about the legitimacy of the procedure. Furthermore, the communication barrier was a significant issue. The doctor barely spoke English, making it nearly impossible for me to understand the examination process or ask questions about my condition. Clear communication is crucial in the medical field, and this aspect was severely lacking during my visit. To make matters worse, I had the distinct impression that the doctor was in a hurry to move on to the next patient. After a mere two minutes of interaction, it felt as though they wanted to rush me out of the clinic. This lack of attention and care for my concerns left me deeply unsatisfied with the level of service I received. I cannot stress enough how crucial it is to have a dermatologist who takes the time to conduct thorough examinations, communicates effectively, and genuinely cares about their patients' well-being. Unfortunately, this was not my experience with this particular dermatologist, and I would caution anyone seeking dermatological care to consider other options. Your health and peace of mind deserve better than what I encountered here given that we pay ridiculous amount of N.I.N every month. Another thing which was evidently concerning was the hygiene, it was the worst I have ever seen and toilets were absolutely blocked.

I would like to express my gratitude for the exceptional care I received during my recent week-long hospital stay. The dedication and professionalism of the doctors, nurses, porters, radiography, etc staff were truly commendable and I left feeling a lot better than when I came in. However, I feel compelled to share a concern regarding the use of language by some staff members. There were instances where I overheard staff including doctors, senior doctors, etc, constantly referring to me a patient as 'old', etc and not just once but on multiple occasion within hear shot as if they were trying to humble me. For example within an hour I was called "old", "old man", "disgusting", "ooh he is old", at least fifteen times, I know I counted and that was within the first hour of day 1. By the time I left I was called old close to four hundred and fifty times. I still don't know why they target me but while this term may not personally offend me, it might to others In everyday, 'old' can be subjective and used colloquially to describe individuals younger than oneself, an incorrect use of the word but the one that society has decided to follow. The true definition of the word can be found in the dictionary (but society just likes to follow others and will never use the true definition) and that is what I expect medically professional to use, in fact I don't expect them to refer to patients as "old" but by their name especially in the healthcare setting when patients may be sensitive about their age or health condition, it would be beneficial for staff to exercise caution and choose language that reflects a respectful and considerate approach by not using the word "old". By the way I am in my thirties which is hardly old and doctors, medical professional should know that. I believe that enhancing awareness about the impact of language on patients can contribute to an even more positive patient experience. My intention is not to diminish the commendable care provided but to encourage a continued commitment to patient-centred communication.

Tuesday night/Wednesday morning shift(06/03/24) at the A+E, excellent care. Special shout out to Nurse Aquilla Vitalis. Her constant warm smile and professional caring attitude, was a definite push to a quicker recovery!!!

Since our arrival at the hospital we were given the worst possible treatment. The staff at registration was not only rude but also racist. We went into emergency at 8AM SHARP and my friend’s foot was cut wide open during our morning run and was dripping blood. They told us to wait and gave us uncomfortable looks several times. When I tried to speak to one of them again she ignored me and booked an appointment at a nails salon instead.

I have never met such an amazing attitude. I was at the emergency room, the staff was professional and kind, the young lady doctor was absolutely wonderful. I would like to thank you very much for your care and approach, no arrogance, as in previous cases. Thank you to Dr. Phoebe V.

On Saturday 2nd March'24, I had 3 molars extracted by a team of professionals at Homerton University Hospital, Dental Department. These dedicated staff members were polite, caring and conscientious. All staff members who interacted with me treated me with respect. After I had left the department, on my way home, I received a phone call to inform me I had left a personal item behind. I made my way to collect the item. When I got to the lift to take me to the first floor, there was Nurse Regina Boateng waiting to hand me the item. Bless her. Thanks once again to the Dental Team.