3/5 M J. 2 years ago on Google
My
July
2021
experience
on
the
day
of
my
Cardiac
CT
scan
was
of
a
clean
modern
hospital,
well
trained
and
professional
staff,
the
radiologist
in
charge
of
my
scan
was
excellent
throughout
the
entire
journey,
he
personally
called
on
the
day
to
check
in
with
me
before
the
scan
to
see
how
I
felt,
little
touches
like
that
mean
so
much
to
a
patient.
The
radiographer
conducting
the
scan
was
also
amongst
the
best
medical
staff
I've
ever
had
conducting
care
that
I've
had.
He
was
a
gentleman
originally
from
Portugal,
very
happy
to
talk
to
help
calm
nerves
about
the
scan.
Really
a
first
class
experience.
However,
the
one
aspect
that
left
a
slight
bad
taste
in
my
mouth
was
that
I
found
out
a
few
weeks
after
my
scan
that
there
was
a
hidden
charge.
When
I
arrived,
as
a
self
paying
customer
I
was
given
a
clip
board
to
sign,
and
the
staff
member
sat
down
with
me
and
told
me
exactly
what
the
scan
would
cost,
underlined
it
with
a
pen,
and
also
pointed
to
an
additional
set
price
for
contrast
and
underlined.
Then
a
total
price,
and
underlined
it.
I
signed
for
that.
However,
when
billed,
there's
an
extra
charge
for
an
additional
scan
area
for
£245,
which
is
not
a
huge
amount
compared
to
the
overall
scan
cost,
but
it's
enough
to
be
upsetting
when
not
made
aware
of
it.
I've
had
a
call
from
HCA
Wellington
regarding
the
charge,
and
have
been
told
that
it's
something
they
may
change
for
patients
in
the
future,
but
that
it
said
in
the
small
print
of
what
I
signed
that
the
scan
cost
may
be
more
than
the
price
quoted.
There
has
been
an
apology
on
the
phone
by
a
staff
member
who
said
that
she
agreed
with
my
point
and
that
she
too
wouldn't
be
happy,
and
while
I
respect
her
empathy,
I
think
it
tells
me
that
HCA
Wellington
as
a
business/hospital
are
not
that
bothered
by
a
patient's
experience
and
will
happily
continue
burying
charges.
She
agreed
with
me,
which
is
hardly
a
resolution
for
a
patient.
It
seems
very
odd
to
have
a
physical
staff
member
sit
down
a
few
minutes
before
my
actual
scan,
literally
underline
the
prices
of
what
you
are
about
to
have
minutes
later,
but
then
find
out
that
there's
been
additional
charges.
It
does
break
the
trust
that
I
originally
had
for
the
hospital,
as
it
seems
underhanded,
well
IT
IS
UNDERHANDED.
After
all,
I've
used
Nuffield
and
Spire
hospitals
in
the
past
and
every
price
I've
been
quoted
before
a
procedure
was
the
actual
price
I
paid.
This
is
the
first
time
I've
used
a
HCA
hospital,
and
while
it's
just
£245
extra,
the
fact
that
they
don't
have
any
intention
of
putting
it
right
and
honouring
the
price
that
was
underlined
for
me
by
a
staff
member,
it
tells
me
a
lot.
When
a
patient
is
very
nervous
about
a
scan
in
a
matter
of
minutes,
and
has
a
physical
staff
member
underline
a
price
and
confirm
that's
exactly
what
it
going
to
be,
it's
reasonable
to
expect
to
be
charged
that
price.
So
I'm
disappointed
to
say
the
least.
THe
HCA
Wellington
Hospital
is
an
award
winning
hospital,
but
it
seems
pathetic
to
bury
add
on
prices
in
vague
small
print,
to
tell
me
that
they
are
going
to
try
to
not
do
it
for
patients
in
future,
but
make
no
effort
to
put
it
right
myself.
It's
such
a
shame
because
it
takes
the
shine
off
what
was
an
otherwise
smooth
experience.