Be very wary before going to this hospital and spending so much money especially if you are not insured and are going to the mental health part of the hospital. I went to the Nightingale suffering from very bad depression and high anxiety. Good things are the nursing care is excellent and the staff are lovely and kind & rooms kept very clean. Sadly many negatives. On arrival, they are very overeager to make you read/sign many forms and take your bank details if you are not insured. I was in a very bad state on arrival and was rather taken aback by this. I did not get to see the psychiatrist I was referred to until the 3rd day and I noted she always came in the evenings sometimes as late as 9pm. Be aware that psychiatrist costs are on top of the hospital fee. I did not realise this until I got there. As I was covering my costs, I told this psychiatrist that I couldn't afford to stay further than 2 weeks & I had already stayed 3 days. (My current anti depressant had stopped working, I was at the highest dosage and been on it for 10 years). The psychiatrist said they would need to taper me off this drug over 7 days and then introduce a new drug. Although she said this was a short time span, so a fast wean, she agreed to it and would monitor me for brain zaps and v high anxiety. AT NO STAGE DID SHE MAKE ME AWARE OF THE RISKS. ie delayed withdrawal/discontinuation syndrome that could be severe. As I considered her a well qualified professional, I trusted her. Big mistake. 3 weeks after leaving the hospital my mood was so low and desperate I tried to take my life. Sadly, the private psychiatrist who referred me to this Nightingale psychiatrist, who knew about my fast taper & saw me 2 weeks after discharge, did not red flag this and discuss re-introducing this drug to lesson the symptoms. Over the next 9 months my symptoms grew very severe - including akathasia, change of personality, anger, ranting, terror and high suicidalisation. Normally, I'm a kind, warm hearted, patient person. I had to give up my work and I was admitted to an NHS mental health unit 3 times as so ill (which is another hideous experience I would not recommend). It was only when I finally got better (having been given Lorazapam and been pumped with another v strong anti psychotic) that my symptoms subsided 9 months later. It was only when an NHS psychiatrist mentioned that the drug I had been weaned off can cause bad withdrawal/delayed symptoms I researched it more. All the symptoms I'd suffered so badly from where there on established sites. So if you do go to this hospital do your homework first on the drug you are on, withdrawing from or going onto. Many psychiatrists don't believe in delayed withdrawal symptoms so be VERY wary. I nearly lost my life 3 times due to a very bad decision made by the psychiatrist there. I also lost a year of income and my family were so concerned about me put private nursing in place which I had to pay for. Lastly, the food there is pretty bad for the money you are spending - I ended up having to order food in to get a balanced nutritious meal. Everyone knows how much exercise is key to mental health so I was VERY disapointed by the lack of this on a daily basis. Yoga was offered in the afternoons at times in the same room as where groups were held, with a carpet that hadn't been hoovered/cleaned. With horrid strip lighting so hardly relaxing. The groups for mindfulness and other techniques taught were good. The other morning groups with no structure but just asking patients to talk about their mood/feelings were worthless. You were put in a group where people had similar diagnosis but as my group had one guy who was always vocal and talked for ages most people dropped out. If you are prepared to go abroad there are far better hospitals on offer particularly Oasis Recovery Centre in Plettenberg Bay, South Africa at a 3rd of the price.

I had a few admissions here over the past decade, I wish I had never been a patient here in the first place. I was misdiagnosed which led to wrong medication which triggered really bad side effects and made my mental health much worse. In fact, they medicated me into poorer mental health in an attempt to treat symptoms which arose purely due to the wrong medication. My psychiatrist was terrible, did not know how to treat me and said my symptoms were complicated, after leaving the Nighintgale and seeing another doctor in 2017 I have been doing really well and am correctly medicated, no one else has called my case complicated so not sure why it was beyond his capabilities. The hospital is incredibly expensive for what it is, most patients I befriended and remained in touch with all say they would never come back here. At the time (though they seem to have put in efforts for safety improvements due to multiple deaths of patients so this may have changed) there were hours were no nurses were on the wards and we had to go looking for them. Nurses who were doing 1:1s with patients were sleeping. Wrong medication was dispensed multiple times and they didn't know how to support patients with specific needs (e.g. grabbing and shaking a patient who was experiencing a PTSD flashback). I would recommend people avoid this place especially as an inpatient, I went in a decade ago with some mood issues, left with multiple diagnoses and wrongly over-medicated which still has had lasting effects. Can't believe I spent over 100k in this place to get sicker.

I was, unfortunately, admitted to this hospital referred by my psychiatrist. I am having trouble with anxiety and depression. I’ve been drinking more than I should as a result of that, so I decided to follow the referral. I was admitted on a Friday evening. Another mistake. It was everything rushed and nothing was explained to me well. I told the doctor that I needed to take my thyroid medicines 30 mins before breakfast and my supplements I needed to take with food. He told me he couldn’t accommodate my request because the hospital was busy. They were giving me a cup full of medicines in the morning on an empty stomach which ended up making me feel sick. There was another patient that was rude to me three times for no reason. I decided to write a note to him letting him know that I would not accept any type of bullying from anyone. I read the note at the beginning of a meeting with a therapist as I wanted witnesses for it. The therapist took the side of the bully and went against me to the point he was asking the guy if he was ok. All this in a MENTAL hospital. Where we, wrongly, believe are going to be looked after and heal. I raised the issue with one of the nurses and with my psychiatrist. Nothing was said to me. Not even a “sorry this happened to you”. I made the decision to leave the hospital as I would not allow anyone to be rude to me randomly, whenever they felt like. Leaving the hospital I saw from my leftover medicines that they messed up my thyroid medicines on top of it all. It was nothing less than a tragic experience to me. I wish I never went. Left the place where I went for healing my mental health feeling worst than when I checked in. If you’re considering spending 20k on your mental health, consider doing so in Italy, in a lovely Villa, with your loved ones. Money better spent and you go home with no extra traumas!

This is my second time here and absolutely nothing has changed in one year. I have yet to be assessed by a therapist and have been here for nearly one week, I never received orientation to the ward, explanation on how to access and use Zoom for group, an intake binder/packet, items of mine were lost by the staff, my shower floods the entire bathroom, patients from other units are touching one another within staff view, nursing staff does not know basic wound care, and it seems as if the weekend physician on call can’t be bothered to do his job which is to ensure the safety of those under his care. This place is a nightmare. I can attribute part of it to the COVID pandemic but under qualified therapists who are close minded and do not accept that the treatment of trauma is integral in the treatment of alcohol and other drug use is archaic. It’s not 1950. Instead of shaming clients this should be a healing environment and safe space to explore mood disorders, trauma, substance misuse, and the like. My mediation is dispensed sporadically and often incorrectly. I have to remind staff to read the bottle so the give me the right dose (which is alarming as I am on several controlled substances). Please choose another place for yourself or loved one. A place that will listen to the client/service user rather than blank them. I shouldn’t have to tell the staff to do my vitals every morning, update the charge sheet, and complete a risk assessment. I just can’t believe this place is still in business. Oh, if the SMT would like more information, they can come visit me on the 3rd floor. x

Needs more nursing staff to patrol and a secure door system!. On a visit I heard a high risk patient managed to leave the ward, go down stairs, hide in the corridors undetected, waited for reception to get busy with visitors, crawled passed the desk and ran out the door behind an exiting visitor. Where were all the staff? It was over half an hour before the nurses realised this woman was gone. This could have been my sister. Theyre taking on patients they arent prepped to facilitate. There's no door security or ward presence to really police patients. Making the receptionist man the main door for patients and everyone else while running a hospital desk is irresponsible and unfair. Every time i visited, reception was busy. The way its laid out and organised, they stand no chance against plotting mental patients while taking care of everything, i felt sorry for them. The way the door is, there is nothing that can be done to stop patients if they run up and catch the door. There seems to be nothing stopping them leaving the wards unchecked either. There is 1 door and everyone is coming in and out at all times. There seems to be no staff half the time, so front desk is alone in it. The times we went out, the receptionist would have to chase up nurses for confirmation we could leave, which ate into our allotted time. The nursing stations are usually empty - the place is badly understaffed and POORLY organised. Theyre more interested in money than safety. My sister made good friends but that is not what we paid for. They call themselves a Psychiatric hospital yet function like a light spa retreat. Who evers in charge needs to start over.

In facilitating my speedy recovery, I just want to thank the entire staff for their dedication. I am highly impressed with the respect and dignity with which the medical staff treated me during my stay.

This is difficult as I left feeling much better due to the work I had done on myself whilst there, yet as a C suite executive who consults on private healthcare services I was shocked at the quality of service levels- quite simply, it’s the worst I’ve come across in private hospitals. PRO’s: - nice room - nice doctors - great access and help from the doctors - excellent range of treatments available outside of simply being medicated - good group therapy - great art therapy - good facilities - sweetest kitchen staff - good cleaning of rooms - good yoga classes CON’s: - understaffed and to manage this the hospital is flooded with care assistants to watch patients without mental health professionals being readily available to patients - little staff diversity - awful food quality and range, the lowest quality from brakes - as a coloured cosmopolitan person myself, I was shocked by the out of touch care assistants- the hospital is flooded with African migrant ‘care assistants’ who do not understand in-patient experiences and all of the patients on the ward felt the same way but were scared to say anything incase of being accused of racism when the real issue at hand was cultural imbalance and we often experienced jealousy from them. - Again, most of the nursing staff were the same and many of them very rude and unprofessional and hated leaving their nurse station - The care assistants would congregate all day and speak in African languages in front of patients, clearly talking about us and this was highly uncomfortable - Care assistants and many nurses did not take patient dignity into account and would change demeanour when superiors were around then revert to being gang like and overly controlling of patients when superiors left - Care assistants would also barge into rooms during checks and leave your bedroom door open -Care assistants not helpful at all unless they know that a superior is nearby - Personal belongings are not cared for securely enough- I found my car keys just thrown in a cupboard not in my belongings pouch and my purse was rifled through without me being present by the rude night staff - the gym is never clean - cheap quality toiletries - no action taken on complaints - combative rudeness from nurses when any issues are raised and they are not proactive with your treatment plan - access to therapists is a mess - better green area and garden needed If you are able to overlook the cons and just concentrate on working on yourself with your therapists and doctors then it can help but the care assistant situation and service/food quality issues need to be addressed by the hospital immediately as every patient I spoke to felt the same way.

The treatment I've been receiving since being under the care of Nightingale hospital has been atrocious. I've been seeing Dr Nnatu and for the record he himself has been fine but every other aspect has been appalling. There have been two occasions where letters for my local GP have not been sent, which has meant I've had to call and chase during work in order to obtain the prescription myself. Another occasion they were meant to send a letter detailing a change in medication, except the letter instead gave my GP a few suggestions for new medication and was extremely vague, resulting in even more chasing. I've sent four emails chasing various things, one of them asking if a GP letter was sent or not so I could get to the bottom of the issue; all of them were ignored. After a consultation with Dr Nnatu he said he would provide me with a questionnaire, it's been 6 days and it has still not materialised. This is a level of service I would expect from an NHS service, not from a private hospital. Save your money and your sanity and go somewhere else for treatment, this place is an utter shambles.

After reading so many reviews before I attended the hospital I was absolutely petrified and really scared to go. On arrival everybody was so friendly and helpful. I truly had a good experience the therapy sessions provided were great help the staff were all lovely and generally give you the time of day. The food in the restaurant is literally 5 star. I'm glad I was admitted this hospital has changed my whole life. You can wash your clothes have your own room with on suite. Nurses constantly checking up on you every 15 mins to make sure your safe. I can't fault this place everything has good and bad but mine was over all a good experience. Thank you to the staff you guys are amazing 💎💎

I have been accessing inpatient AND outpatient treatment at Nightingale Hospital for many years after trying many other facilities in the UK and abroad, and I can honestly say it is the best mental health service available. I can promise you that you will not receive mental health care of this world-class level anywhere else. Please do not take stock of some of the very questionable reviews below. This hospital, it's experts and nurses will change your life.

My daughter was recently a voluntary patient on the Eating Disorders Unit for a period of 5 days. It was a shocking experience - the culture is one of fear & bullying controlled by staff, many of whom lack any care or compassion. Basic care standards are not being met. I have reported concerns regarding safeguarding and quality of care to the CQC. I urge you to think very carefully about using this service until things demonstrably change.

Good decent hospital. I gave 4 stars as my husband has just been admitted 2 days ago. A very quite atmosphere. The staff is attentive and his Consultant is going to see him on Saturday. Which is very comforting. All good so far.

I have been an inpatient here on 5 occasions for bipolar disorder and ADHD. Each stay there has saved my life. Staff are lovely and supportive, my consultant is great, the therapists are helpful and the groups are really useful. I feel very safe there and would 100% go back there if I ever got that unwell again (although hopefully that won't happen). Thank you very much!!

I must say the consultants are good there and you get a good selection of high end psychiatrists. That's one advantage. However, don't stay there. It's so disorganized and badly run. Theres no space because it's in central London and when you are in distress you need peace and quiet. You won't get it there. Staff are poor, surly and disinterested. It is incredibly expensive and not worth it.

I found my stay at the Nightingale completely life changing. I came in with severe OCD, being very house bound and scared and not being able to be in public. My struggles had led me to a life of just surviving and feeling hopeless. I honestly felt I would never get my life back. After continuous specialist support from amazing nurses who were so so kind and understanding, the therapeutic team who were incredible from the kind psychology students who are very understanding, sunny and empathetic and also the therapists who are honestly simply the best, I can't recommend them high enough. The lead therapist, Kiren is off the charts amazing and was a huge part in turning my life around. She is incredible, she always helped cheer me up and understood to a tee what I was going through. I have seen a lot of psychologists and a year ago I felt like no one could help me so to be under Kiren's care was a great privilege and I am so grateful, people can really help turn your life around, thank you Kiren ! The therapeutic team make you feel so at ease and safe to share struggles that I felt great shame with. They have seen everything and so I can't say enough how understanding they are. From those of whom I've mentioned to the cleaning staff who are very kind and the continuous smiles from the kitchen staff I couldn't recommend the Nightingale enough. From the ward manager who always had a way of cheering me up to my consultant, Professor Veale. He is the best of the best, instantly understanding my struggles and giving me a space to have a relationship with my OCD that wasn't as scary. The amount of attention and support during my stay was mind-blowing. I have now left and my life has completely changed, going out for day trips to London, taking public transport and going to university! I just want to say a massive massive thank you to everyone at the nightingale, you have given me a new and better life and I just feel so blessed to have made one of the hardest and most scary decisions of my life to go to the Nightingale. Thank you Ward 1a !

Really bad experience due to an incompetent and very rude secretary. She cancelled my appointment without confirming with me. She told the Dr the appointment was in person instead of on Zoom, so he never joined the appointment zoom call. She also sent me an invoice for the appointment instead of my insurance provider despite being informed I was with insurance and I gave the details for.

This place is an absolute disgusting shambles. I would advise anyone with friends or loved ones who were planning to take them here not to. The place is disgusting it’s dirty to start with. The staff are not equipped or able to deal with addiction. How do you think there’s some sort of treatment centre is beyond belief the government should be checking these places and this one certainly should be close down. They will only admit patience if they are not high risk, please tell me what it is not high-risk. This is why we were getting them into treatment because of the high risk to this guys life and the risk, he poses to other people. This place is disgusting and please stay as far away from me. As you possibly can. There are many other treatment centres out there that are a lot lot better than this. If you are thinking of using the Nightingale, please don’t do it yourself. There’s a much better chance and your loved ones will be in better hands.

A family member was treated here for an eating disorder/mental illness and I cannot thank them enough for helping them through this major life episode. I was really reluctant to admit them into a hospital but am so glad I finally did. All the staff are firm which may seem harsh but they are only doing their job and being responsible. I would have given 5 stars but their administrative side lets them and some rules are just not logical. This place is not cheap (luckily our insurance covered the costs as most do these days) but considering the alternative is waiting for the NHS then this place is worth it. Thank you.

Stayed here in June 2019, have to say it was brilliant, patients, staff, drs are all nice. As an inpatient it just helped me get back to normality.

I will never set foot in this place again. During a severe manic episode the staff on multiple occasion called me an abuser and said I was abusive. They physically grabbed me when I already have trauma that made me feel even worse. truly awful place. Another example of terrible staff who don't understand mental illness and call people abusers, was when I was first admitted. The receptionist, when I was being admitted, shouted at me to leave as I was very upset and angry which are symptoms of mania, despite my family already having paid the upfront cost. Also I escaped twice on my section 2. So if you are worried about a relative or loved one killing themselves while in hospital they have a good chance of it because they can just escape even while on section. I will only come in to speak to you if you will refund me. Otherwise fire the majority of your awful staff, apart from: Sonia and Liz. Your staff are terrible people who have no understanding of mental illness.

Saved my life almost 15 years ago this year.

loved my stay here. Useful therapy groups, friendly patients.