University College Hospital : Elizabeth Garrett Anderson Wing image

University College Hospital : Elizabeth Garrett Anderson Wing

Maternity hospital Hospital department

😐 I had my pre-natal checks and c-session at the UCLH, the pre-natal care and doctors were really good. The scans were detailed and conducted by friendlys staff, the operation itself was fast and trouble-free. The doctors are very professional. However, I have to take stars off for the post-natal war... People often mention care, staff, baby, hospital, experience, birth, midwife, UCLH, ward, time,


Address

25 Grafton Way, London WC1E 6DB, United Kingdom

Website

www.uclh.nhs.uk

Contact

+44 20 3456 7890

Rating on Google Maps

3.60 (102 reviews)

Open on Google Maps

Working Hours

  • Thursday: Open 24 hours
  • Friday: (Good Friday), Open 24 hours, Hours might differ
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours
  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: care (48) staff (32) baby (32) hospital (28) experience (26) birth (23) midwife (20) UCLH (19) ward (19) time (15)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 3/5 Xiao Y. 2 years ago on Google
    I had my pre-natal checks and c-session at the UCLH, the pre-natal care and doctors were really good. The scans were detailed and conducted by friendlys staff, the operation itself was fast and trouble-free. The doctors are very professional. However, I have to take stars off for the post-natal ward. I was in there for 3 days and the experience was mixed. There were some very nice and friendly nurses, one of them helped me change and feed my twins, she was amazing, very experienced and patient, it's a pity I can't remember her name now. There were also two nursers who were super helpful and offered extra help and medication when I needed. But I also met two extremely rude and apathetic nurses/staff, both for night shifts. I would have sued one of them if I wasn't in terrible pain and severely sleep deprived at that time and didn't have the energy or if I could remember her name now! (for laughing at me when I asked for milk for my babies)! An unacceptable thing to do to any human being let alone a mother who just went through birth/operations and had no one around (due to Covid 19 restrictions) to help! If I ever come across her again I will report her so other mums will not be subject to the same treatment!
    17 people found this review helpful 👍

  • 3/5 M. 1 year ago on Google • 85 reviews
    Mixed experience at UCLH EGA. I can echo a similar review by RM H. (Go down to * for the negative bit) Generally, antenatal care was good when you forget all the waiting around and one nurse who had zero people skills on a couple of occasions. We had a small baby. Most staff were caring and took a cautious zero tolerance approach. Which we were grateful for. We would have regular scans and couple of trips to MFAU. We went in to be induced on our due date. We were not induced until 36hours, so do not go in thinking it’s game, set and match. A 5/5 for the lovely team who assisted with the induction prior to going to the labour ward during labour. We had about 4 midwives Celia, Anna (who delivered, assisted by student, Jessica) and Obeni and Phung (post labour). All were great and had slightly different styles and advice. We had a very difficult last 30mins of labour. I could tell Rosie (doctor I think) by the way she was looking at Anna it was becoming critical. Thankfully, mum was oblivious and high on adrenaline and pain relief medicine. We got there in the and my partner delivered a beautiful baby girl. But it does bring to my concern and of where the level of care dipped with the theatre staff (not the midwives). Unfortunately, my partner was unable to deliver the placenta and it was stuck. I appreciate that this can be very dangerous if it is not removed soon after baby. *I think her name was Sargita who waved a two page document (attached) in partners face telling that she needs to read, add comments and sign a consent for the placenta to be manually removed. Moreover, that we needed to do it now because that there was about to be a shift change. Yes, you read correct. She emphasised not my partners safety but being able to bring the new shift team up to speed on events. Anna (midwife) tried to buy us more time and tried her best help my partner deliver the placenta. But to no avail. I really wanted to step in more but did not want to stress my partner any more arguing with the medical “professional”. I asked, is this necessary now. Without any compassion, Sargita said we cannot go to theatre without it. I strikes me as very odd that in the maternity ward of a hospital a woman who had just given birth would be refused treatment if it was to become life threatening. So, my partner signed the form under duress. The removal seems to have been successful (time will tell). However, my partner lost a lot of blood. Most skin-to-skin was with me (father) and breastfeeding was a slow start. 4 hours later, back from theatre, even more exhausted and traumatised my partner had to try and breastfeed. It was like a weird experiment. It was horrible holding my reborn baby cry for food and just as painful seeing how helpless and out of it my partner was. Even over a week later, the consent form is still not a quick read and there are many questions I still have, and I was not exhausted from not eating for 24hrs, fatigued from the trauma of giving birth and high on pain relief medication. One must question the ethics of asking a woman under such unique conditions to read a complex document and sign it under so much pressure and duress. One may even go as to far as to question whether permission was truly given. It really felt like this was more about insurance for the hospital and should be reviewed. We were in hospital another two days to recover and my partner had to be put on a drip for iron deficiency because of the blood loss. There definitely could be better communication checking-in and out of hospital. We thought we were coming in, in the day. Turned out to night because of a lack of beds. This meant starting induction practices such as sweeping followed by an hour bouncing on a ball then walking around for an hour right before my partner was already tired and ready to sleep. On the last day, we were told we were leaving soon so my partner stayed awake but we did not leave for about 12 hours at 2200h. So we got in late, tired and unrested which made the first night home very rough.
    5 people found this review helpful 👍

  • 3/5 Ashna Y. 1 year ago on Google
    Whilst I had an excellent experience in terms of antenatal care, my postnatal care was terrible. In terms of antenatal care, the staff were excellent, reassuring and extremely caring. I had an emergency c section and the speed at which they made the decision and delivered the baby, whilst keeping me calm and reassured was just amazing. Thank you so much to the wonderful staff who took care of my delivery. You turned a potentially traumatic situation into a positive one. On the the postnatal ward, I had a terrible experience, namely with one nurse/ midwife. After my c section, the first night was the hardest. My husband was not allowed to stay and I couldn’t stand up or pick up my baby on my own given the c section. The nurse/midwife told me to let me my baby sleep when it had been 4.5 hours since she’d last fed, no help was provided to change her nappy on the first night (I had to risk it and do it on my own despite being attached to a catheter and painful stitches) and the education and care was absolutely terrible (I was told I don’t need to burp my baby when breastfed). I was also waiting for 30 minutes for someone to help me each time overnight. I also had conflicting advice from a number of midwives. The discharge process took half a day as well. Be prepared for a shocking postnatal experience.
    11 people found this review helpful 👍

  • 1/5 Georgina T. 3 years ago on Google
    With the exception of one caring and helpful senior midwife who complaints are escalated to, administrative staff and midwives alike have been largely negligent, unsympathetic and disorganised. You will not see the same midwife twice and will have no idea who will attend to you in labour. There is a total communication breakdown with staff failing to book in appointments that were required including blood work that is mentioned in passing at various appointments (even after you request it). Staff will book 5 minute appointments on two or even three consecutive days rather than on the same day, baby gender was not requested as it should have been even when asked if we would like to know, results of important tests like anomaly scan were never published on their app (which they’ve invested millions of taxpayer money in) so always request printouts. Appointments appear in your app and you will have no idea what they are for unless you email them to find out - even when they require you to fast. The app will tell you your appointments are 5 minutes long when they in fact span 5 minutes or 2 hours minimum so do not drive and book the whole day off work just in case (no one will tell you this until the day). There is very limited communication about the whole process, at almost 30 weeks you still have had no discussion about birth plan (other than being issued with leaflets) or contact with a doctor and questions are usually left unanswered at each appointment (you are told you will discuss them at future appointments but you never do). You will have no idea when things like vaccines will be administered - and they won’t be administered unless you repeatedly remind them that they offer these. Documentation still hasn’t been issued in almost 30 weeks with regards to charting the baby’s growth, they will ask to see it at appointments but won’t issue it. For someone speaking English as a second language, you would be completely lost in their chaotic system. Midwives who simply should not work as caregivers will discourage pain relief and encourage midwife led natural birth in their vast understaffed birth centre. We are transferring care next week to St Thomas as we could not trust the staff here to make the correct decisions and help with care on the big day. It is every horror story that you read about with the NHS.
    11 people found this review helpful 👍

  • 2/5 Catherine R. 2 years ago on Google
    Firstly I acknowledge that the majority of the fetal medicine staff and neonatal team are excellent, and that is the reason I've given 2 stars rather than one. The staff on labour ward and postnatal are the worst I have ever come across. I was lied to from the minute I walked through the door for my induction. I was told that the birth pool doesn't exist, despite it being pictured and praised on their website,and having spoken to the consultant midwife and drs involved in my care about my need to use it. The lies and misinformation carried on throughout my 8 day stay. During labour I asked the midwife to stop a procedure that I hadn't consented to and she refused, this is MEDICAL ASSAULT. On postnatal nothing got any better. I have never before come across health 'professionals' that are so desperate to push formula over breastfeeding, to the point I have been referred to safeguarding for refusing to give a bottle when breastfeeding was going exceptionally well and my baby was over his birthweight by day u, even healthy babies often take longer than this to regain their birthweight. If it hadn't been for one lovely midwife and a few of the neonatal nurses then noone would have spoken to me like a human being the entire time I was in this hospital. Definitely one to avoid
    9 people found this review helpful 👍

  • 2/5 R& E. 1 year ago on Google
    Very very poor experience 2 years ago. I had to be admitted at 33 weeks and they had no rooms in the prenatal ward so i had to sleep on one of the scanning chairs in the assessment unit on the first night whilst heavily pregnant and not provided with any food until the following day. I was then put on postnatal ward before finslly being transferred to prenatal ward. My induction went wrong, ended up needing a c section and they forgot to turn on my drip so i was very dehydrated afterwards. They only offered me a paracetamol tp begin with after my c section so was in agony. When i went to postnatal ward it was just awful, so understaffed. No one came when you rang the buzzer, the midwife lost the key to the pain med cupboard so was without pain med for ages, then they combined 2 pain meds they shouldn't have. The midwife also forgot to give me the blood thinning injection. Overall awful experience i still have flashbacks and anxiety whenever i go past the hospital
    7 people found this review helpful 👍

  • 5/5 Mari T. 3 months ago on Google • 60 reviews New
    UCLH Elizabeth Garrett Anderson Wing is just the best! I self referred a couple of months in on my pregnancy because I didn't feel confident with my local hospital and it was the best decision I made. A bit farther away but totally worth it! Every single member of the staff; antenatal, MFAU, postnatal wards, Doctors and anesthetists (I had elective c-section) were very kind, attentive and went over and beyond to offer the best care for me and my baby. I 1000% recommend it! Thank you UCLH for making my pregnancy journey easier.
    1 person found this review helpful 👍

  • 1/5 marianne r. 5 months ago on Google • 11 reviews
    Used as many induction drugs as possible .to save money for the trust on Elective C sections. Very long painful complex labour. No consultants on duty. Low staff and low morale . Have been left sadly with a child with hypoxic brain damage. And of course ! They are trying everything in the book not to accept any liability !
    5 people found this review helpful 👍

  • 2/5 Terra P. 3 years ago on Google
    Reviewing EGA - the maternity wing of UCLH. Should be 1.5 star. Incompetent and unprofessional clinical staff most of the time, with may be two or three exceptions, after many, many medical staff I've had the misfortune to deal with. You don't generally see the same person twice, it's lots of different people who come in with random, ill-informed and confused ideas, overruling each other's decision, and, on at least one occasion, consultant's choices, who don't know what they treating nor able to explain their choices. No idea who's talking to you, many times no name or maternity Notes left. Twice clinical errors with medication have occurred in that they prescribed the dose that should have never be prescribed in pregnancy, with the person doing it not understanding medical history or what exactly's being treated, luckily discovered by a consultant but only after a week. Most clinical staff do not have sufficient communication skills to answer simple questions or may be they are just lazy and can't bothered e.g. about the risks or contraindications, and can't explain their choices or reasons. Lack of competence, if any present at all in junior doctors, next to impossible to get hold of a consultant, though consultant care indicated by the NICE guidelines in my case. On two occasions junior doctors (no notes or names left) changed the plan of care, without having taken information needed for the decision, and completely ignorant of the problem being treated. No midwife or doctor follow up booked for months. When complained, they sent complaint to the doctor (no idea of the role though as they never say who they are) who overlooked it instead of the antenatal lead it was addressed to. The same doctor then telephoned and called me a liar and said she could see followup has been booked- indeed it was, after the complaint went through it was indeed booked promptly, probably by herself. Also, prior to that, at booking, midwife was supposed to order bloods for a chronic condition, said would do so, but she forgot to do it until queried by me weeks later, meantime again I was on the incorrect medication, and wasn't feeling well so had to revert the dose myself. This wasn't rectified and test remained not done till questioned by me, this was for a thyroid condition where incorrect medication can mean irreversible damage to the baby's brain. So, I was on incorrect doses of medication for two different problems twice, who knows what long term harm has been done to the baby. The GPs, the outstanding practice, so far haven't been able to make head or tail of what's written to them or requested to prescribed by EGA, so I have spent hours of my time liaising between the two and explaining what those letters might mean and what the hospital are asking them to do or to prescribe. Every single request had to be resent and clarified by me to be understood by a GP. Luckily, most times they copy you in, but when they haven't, I simply had to wait for medication for two weeks due the delays it caused as they GPS haven't been able to understand their most confusingly and concisely written requests. The quality of care is very, very low, except for a very small number of midwives or doctors, and is that of a third world hospital, lacking in the most basic knowledge to do this job. They are okay for the simple, straightforward things most women can deal with themselves but are absolutely useless at anything else. Most women will go on to have a good pregnancy even without any antenatal care but if you have complications or underlying conditions, or want to have confidence in the care you receive, please book elsewhere. Wish I had gone to the previous hospital because this level of incompetence is simply shocking. Am sure someone from PALS or similar will be over shortly saying what amazing care they usually give, and can I give more details just so to dismiss everything later.Check their CQC reviews ("Unsafe" Oct 21) and you'll see the level of care is almost always inadequate. I have no confidence in their ability to manage my pregnancy.
    5 people found this review helpful 👍

  • 5/5 C P. 2 years ago on Google
    Lovely Maternity Unit that is so popular that it is now oversubscribed and the staff are under a lot of pressure. Antenatal clinics are jammed to the brim. If you’re more than 10 minutes late your appointment will be rescheduled. I heard some patients be very rude and unapologetic about their tardiness to receptionists and midwives. This made me sad as the staff try their best. The demographic of the patients that attend EGA maternity unit are often mature professionals who seem to behave in a very entitled way, however they should remember that EGA is NHS and not private care. If patients feel it’s acceptable to patronise, manipulate and abuse the overworked staff, they should go to the Portland. The UCLH/EGA IT system logs everything, so habitual latecomers will not be accommodated; your oversight and disorganisation is not the NHS’ emergency. Ever.
    5 people found this review helpful 👍

  • 1/5 Nahin 2 months ago on Google • 36 reviews New
    I would like to give more than 1 star but unfortunately a horrible experience overall. Water broke on a Friday morning returned back Saturday morning as instructed only to wait 11 hours for a bed in the labour ward. Emergency C section was completed. Baby was born on Sunday. Midwife’s are lovely however it feels as though they are understaffed sometimes ? My main issue was with the receptionist on the 3rd Floor (postnatal)who was racially profiling me, specifically targeting me every time I would go out and come back in she would follow me back to bed where my partner would rest as she was convinced we had more than 2 visitors already? What’s even more disturbing is she thinks she can open the curtains without asking permission my partner could have been changing or in a vulnerable position. Because I’m Asian and she saw other Asians walk in she then assumed that they where visiting my partner even though we weren’t the only Asians on the ward, what baffles me is I saw European people walk in and she didn’t say anything only targeting others. I don’t remember her name but she really needs to get sacked she’s a white lady with glasses with white streaks of hair. The ward supervisor has been made aware (Charlotte) but she won’t be able to help. The best thing was being able to finally leave this prison and regaining my sanity
    1 person found this review helpful 👍

  • 1/5 Frech G. 2 years ago on Google
    Rude incompetent arrogant midwives and breastfeeding consultant who couldn't care less about you or your baby. Covid is used as an excuse still for the terrible service provided. Would be interested to know how many cases of negligence against them. One of the junior doctors told me when I had to be admitted that I had a tumour in my head! A month later the consultant told me that this was miscommunication by the junior doctor. One month of mental agony for us at home...I am surprised that this maternity hospital has not been shut down or the services provided being reviewed. I guess the government does not care when it's only the women who are not being provided good quality care.
    4 people found this review helpful 👍

  • 1/5 Kevin P. 1 year ago on Google
    Sandra in the reception of the A&E is mistreating patients. I witnessed with my eyes . She should never be the one welcoming people. She is awful with everyone. Very rude answers . Very unhelpful.
    4 people found this review helpful 👍

  • 5/5 Koza296 6 months ago on Google • 13 reviews
    I am very happy that I came here during my pregnancy. despite problems during pregnancy, I received great support from the midwives Giorgia Anna Agata Hibak Michaela are such wonderful women whose positive energy improved my mood every day. all the doctors also supported me very much, Dr. Clarine Dr. Rafael - they were my angels. Another month my baby was in the NICU. Everyone, the entire staff was extremely professional, extremely helpful, and they also supported me mentally every day in such a difficult situation. there are no words to express how grateful I am to all of them. I sincerely recommend this hospital to everyone and I would like my second pregnancy to be carried out in this hospital as well
    2 people found this review helpful 👍

  • 5/5 Stav P. 11 months ago on Google
    I had prenatal care during a hard pregnancy by Dr Fred and Emma back in 2021. They were very professional and told me what I needed to know about my baby's health. It was a grey diagnosis. I had an echo test for my baby too. On that day the obstetrician couldn't understand why I still had enquiries about my baby's condition. He's a doctor, I was an expectant mother and I was completely broken. I understand that doctors can sound harsh when they have bad news for the patient. I wish I could have known more about my daughter's life but I guess doctors are not prophets. My baby had a rare syndrome and severe abnormalities so dr Fred offered to do early scanning if I got pregnant again. I was so lucky to get pregnant quite quickly and Dr Fred did the early scanning as promised. This time he had good news for me. Despite my age, a healthy baby was on its way. Thank you, forever grateful for the care for both of my pregnancies.
    3 people found this review helpful 👍

  • 5/5 Andreea Ciucico H. 1 year ago on Google
    I never really write reviews, but this time I feel the need to express my gratitude to all doctors and nurses at the Early Pregnancy department who have been so kind and empathetic and have given great care and diagnosis that I can fully trust. It was the best decision to go there and seek help during my miscarriage. It was so frightening and they always made me feel better by explaining everything and giving me great care. Best NHS hospital I ever been to!
    3 people found this review helpful 👍

  • 5/5 Paula González S. 4 months ago on Google • 4 reviews
    My experience in the maternity unit at UCLH has been exceptional. In the 20th week of my pregnancy my daughter was diagnosed with a CPAM, so we were referred to the FMU. In the FMU we were seen by Dr. Daniel Stott, who was amazing to deal with. Dr. Stott helped us at all times and was very professional and concerned about my daughter's health even after the birth. The entire FMU team kept us fully informed of our baby's health from the very beginning and were able to reassure us in difficult moments. We also had a very good experience in the delivery room, where we were attended by the midwife Marta and a great student trainee (whose name, unfortunately, I can't remember). My birth plan was respected at all times. In addition, as they knew that my daughter could have breathing difficulties at birth due to CPAM, they agreed to bring in the paediatric team at the end of labour as a precaution so that they could assist her if necessary. The same night my daughter was born, the medical team at UCLH made every effort to transfer her to Great Ormond Street Hospital where she was operated on within 48 hours of birth and the CPAM cyst was removed. 7 months later my daughter is healthy and happy. Eternally grateful to the maternity team at UCLH.
    1 person found this review helpful 👍

  • 1/5 Azita W. 1 month ago on Google • 13 reviews New
    Very bad experiences with maternity WARD twice. I had a late miscarriage just after a consultant rough exam and always wonder and wish I wouldn't go to UCLH...

  • 5/5 A S. 3 weeks ago on Google • 12 reviews New
    The experience I had at UCLH under the hands of the greatest team of Doctors and Midwifes had been unreal. I was admitted for an emergency c-section at 32 weeks pregnant. During a very scary and intense situation, Dr Shalini Chawri and the team of anaesthesists, midwifes and doctors made my experience absolutely phenomenal. The after care has been incredible. I have never experienced such professionalism, kindness, positivity from a team. Thank you Dr Shalini and everyone that looked after me, I will forever be grateful. GIADA at the labour ward - COB is exceptionally professional & kind. A special thank you too and everyone else. I highly highly recommend UCLH - Elizabeth Garrett Anderson.

  • 5/5 Pencka G. 5 months ago on Google
    Having my second baby just recently in the EGA wing, I am truly grateful for the highly professional and extremely caring and compassionate members of staff. I cannot praise the teams highly enough. I have been supported every step of the way, in every decision. My birth preferences were strongly followed and adhered to. Brilliant experience, thank you all!
    1 person found this review helpful 👍

  • 3/5 Jayshree C. 8 months ago on Google
    Midwives are nice but not the most knowledgeable and do not make sufficient notes on record, appointments are mostly a waste of time. Blood pressure readings often wrong and need to be repeated - Maternal fetal emergency is the worst I've ever seen. Would advise going elsewhere for an emergency, completely incompetent - Highly uncoordinated, went around in circles trying to get a fit to fly, despite mid-wife asking me to come back to get it - Awful in arranging c-sec, make you wait as long as possible to get a date. Making it impossible to plan leave, childcare etc., despite multiple requests - Phlebotomy is hit and miss, one good blood test, 2 awful ones that left significant bruising - Good sonographers
    1 person found this review helpful 👍

  • 5/5 M D. 4 months ago on Google
    My name is Minal and I was hospitalised at UCLH from 21st October 2023 until 28th October 2023 with a nasty infection. I was put on sepsis protocol and was eventually diagnosed with abscesses. The care and treatment I received from the time I arrived at A&E until I was discharged was exceptional. I was in such a bad state that I cannot remember all the names of the staff who looked after me, but I have to mention the nurse in A&E majors, Davinia Sabatier Guijarro, as she took care of me with a lot of kindness and compassion. She was brilliant! Eventually, I was admitted to Gynaecology ward and I was also looked after very well there. Some of the nurses who looked after me were Nurse Erlou, Nurse Sidikat, Nurse Jordine, Nurse Kauser, Nurse Bushirah, Nurse Antonio, Ward physio Bethany and many other nurses and healthcare assistants who I am very grateful to for the care and support they gave me whilst I was on that ward. The Gynaecology team led by Dr Aslam were fantastic and I feel that I am here and alive today because of them. My local hospital had sent me away with Trimethoprim and a wrong diagnosis just the previous day. Had I not gone to UCLH that Saturday evening, I wouldn't have made it, as my CRP was 400 and I was septic. Thank you to Dr Aslam and her team including Dr De Braud, Dr Tatiana, Dr Neha, Dr Julie, Dr Omar, Dr Hannah and everyone in that team. They saved my life. When I had my procedure to drain the abscess, the nurses were so supportive including nurse Kit and nurse Emma. There were other nurses in that room too, but I don't recall all the names. All were wonderful. I would not have got through that procedure without their words of support and encouragement, in particular Nurse Kit and Nurse Emma. I hope the above mentioned staff and anyone who looked after me reads this review. I am forever grateful to them
    1 person found this review helpful 👍

  • 3/5 Al-Amin F. 8 months ago on Google
    Mixed reviews: UCLH - had excellent service. EGA MFAU - Bad experience, careless people. Postnatal care in ward the worst. Horrible careless lazy midwives.. especially during night shift. Extremely scary as they are so rude...!! Maybe if lucky you only get 1 midwife/nurse being nice. Hospital nice but this Antenatal, MFAU, Postnatal, Labour Ward needs heavy improvement. More experienced staff, friendly kind staff should be in those departments. Hard times for patients doesn't help during this time.
    1 person found this review helpful 👍

  • 5/5 Thanos F. 1 year ago on Google
    I spent an entire day at this hospital (clinic K). The staff is very attentive, friendly and professional. It was the best experience I ever had in a public hospital. Congratulations, you make us (taxpayers) very proud.
    1 person found this review helpful 👍

  • 5/5 E R. 1 year ago on Google
    Great experience, lovely midwives (I think the midwife that delivered my daughter was called Jackie, I was high as a kite on gas and air) and excellent care!
    1 person found this review helpful 👍

  • 5/5 Ryan S. 1 year ago on Google
    Very supportive and caring staff at all levels. Was given very professional treatment and advice. All of the facilities were clean, bright and accessible. If anyone had any doubts about whether they would be treated well I can advise based on my own experience that you’d be looked after well.
    1 person found this review helpful 👍

  • 5/5 Julia Hyoun Hee N. 2 years ago on Google
    I gave birth to my daughter last week at UCLH, it went all very smooth thanks to some of their amazing midwives. Thank you Lottie and Niamh for supporting me amazingly during the birth and Stephanie for being kind and understanding on the struggling night of breastfeeding.
    1 person found this review helpful 👍

  • 5/5 Duardo A. 2 years ago on Google
    I feel sorry for the receptionists in the clinics as I have witnessed so many patients being rude to them. Rules are rules. 8:40am appointments mean 8:40. Not 9:55! People choose this hospital from miles away. There was one woman from Watford who complained in our antenatal class, that she was told that if she came in to be assessed for Labour and was found not to be in labour, she would be sent home. She complained that she lived too far! Choose a hospital closer to your home! So entitled people think it’s acceptable to take a valuable bed and be allocated a midwife when they don’t need one? Can’t believe how unreasonable some women can be!
    1 person found this review helpful 👍

  • 5/5 Fatma A. 3 years ago on Google
    A wonderful hospital in terms of services and care for patients and nurses, they receive the patient with a smile, as well as the doctors. Thank you for your care and forward ✋😊
    1 person found this review helpful 👍

  • 1/5 A. G. 3 weeks ago on Google • 7 reviews New
    Do not give birth here. They are careless and had to admit to a number of mistakes that they made during my birth and aftercare. From incorrect medication prescriptions (which they tried to deny until pushed back upon), taking zero notes when we were calling in and saying there was no way I was dilated and it’d be hours more (I was 9cm in one hour), to tearing and subsequent breakdown of stitches 12 weeks postpartum, no physio for a third degree tear, and ongoing physical issues that persist… I really could go on. It’s also unclean and has largely rude staff. Even a community midwife told me it’s not the place to go and that I’d have had a perfect birth had it not been for their myriad of mistakes. I had no idea it would all be such a nightmare and have had to go private for all subsequent care. There’s so much more that I could say but for any woman considering this place for birth, even on their private wing, save yourself and go elsewhere. St Thomas’ will be far better.

  • 1/5 Diana E. 10 months ago on Google
    they really take care of you during the ultrasounds, but in case any problem is discovered with the baby, they scare you and only bring the worst to the fore. It is discouraging for a mother to have such approaches. My child has that problem but is not on medication and is very healthy and developing normally, while they scared me and made me leave there crying. I do not recommend.

  • 5/5 Andrew N. 9 months ago on Google
    Fantastic 20 week scan at UCLH. George was extremely thorough while always really patient and caring

  • 5/5 Ms M. 2 years ago on Google
    I had my surgery scheduled at this hospital, and I am so grateful and touched how well I was taken care of. The doctors and nurses were skilled, professional, kind, and wonderful.

  • 1/5 Anahi Ayala I. 3 years ago on Google
    I had an appointment scheduled for today at the Elizabeth Garrett Anderson Wing. I have been waiting for that appointment for 12 months. While waiting for it I have developed anemia, my hemoglobin is at 7.3, I have lost 12 pounds in weight, I have periods that last 15 days over a period of 25 and I have raging headaches that last for days and weeks sometimes. No one called for my appointment. I tried to call back but your lines close at 5pm. So now I am not sure about what I am supposed to do. The lack of professionalism and care you have for your patient is unbelievable.

  • 1/5 Ogulcan C. 2 years ago on Google
    I broke my arm and went to the hospital they said I should wait for treatmant. I waited for 2 hours with my broken arm. You can imagine how painful it is if you ever broke your arm. Go somewhere special if you can just dont go here

  • 5/5 Mike W. 3 years ago on Google
    Absolutely amazing experience with both births. Midwives and staff were excellent, communicated with us every step of the way and made crucial decisions well. I'm so happy we chose this hospital.

  • 4/5 Haris N. 3 years ago on Google
    Nice hospital in the center of London!

  • 1/5 Sabs T. 5 months ago on Google • 2 reviews
    We chose to give birth at UCLH due to good reviews and previous experience but had concerns about NHS care. The midwives at the beginning of labor were great (Maddison & MaryLou), but the experience deteriorated when another midwife took over without proper communication. There were threats of C-section and vacuum delivery, which were against the birth plan. The previous consultant explained already prior what worked best for me and baby and what improved my baby’s CTG. My husband felt disregarded when advocating for me. As if it is unusual now for husbands to be involved or speak on behalf of a women. A male doctor entered the room against my religious wishes. My preferred birthing position was not followed, and there was inadequate guidance for when to push/when I should (no prior warning). The wireless monitoring pads were incorrectly placed as well which I believe affected accurate readings. The postnatal ward experience was equally troubling. I felt that I was being monitored, not in a good way. The night-time staff offered little support. Moreover, I was kept in the hospital for two nights without a clear reason and was not updated on status, even though I had a normal vaginal delivery. This lack of transparency and communication added to frustration. The situation took a bizarre turn when the ward manager, Charlotte Slack, approached me exhausted, early in the morning whilst I was trying to bond with my baby and breastfeed. Charlotte's interaction turned into an unexpected interrogation about potential abuse at home based on something my husband had allegedly said. Turned out, they twisted what he said. This left me baffled and upset, leading to a confrontation. However, miraculously, I was discharged within hours after expressing my unhappiness with them. Upon leaving the ward, my husband faced further humiliation when a random doctor extended their arms as if to suggest that he was stealing our baby. Even though we were instructed to head to the exit doors and wait for hospital staff to escort us by a HCA, this incident caused further distress. The entire experience had a lasting impact on both myself and my husband. We have shed tears together over this experience. It has affected my husband's mental health, as he was deeply worried for his wife and baby, after many years of trying for our baby. I requested my medical records, only to discover false information in them. I also uncovered the real reason behind my extended stay: a senior nurse's decision to keep us for an additional night without my knowledge, for monitoring. The records indicated extended post-birth visits for 28 days, which I find ironic given the lack of care I received during my hospital stay. This revelation further emphasises the lack of transparency and proper communication throughout my experience. In conclusion, my experience serves as a cautionary tale, highlighting significant issues in patient care and communication within the healthcare system but in this regard UCLH as a whole. My story underscores the importance of advocating for one's rights and needs, especially during a vulnerable time like childbirth. The breakdown in communication, disregard for the birth plan, lack of transparency, and insensitive treatment had a profound impact on both myself and husband, leaving us with lasting emotional scars. It is a call for expecting parents to be vigilant in choosing their healthcare providers and to insist on the respectful and compassionate care they deserve.
    8 people found this review helpful 👍

  • 5/5 Simona M. 6 months ago on Google • 1 review
    I had an amazing experience with both antenatal and postnatal care, professional, kind and caring staff. Midwives were absolutely amazing. My contractions took longer than expected, so we stayed through 3 midwife shifts (Holly, Valentina, Ellie assisted by students), and they all looked after me excellently! They were so caring!!!! This was my first birth and me and my husband cannot be more thankful for how well they looked after us. We don't live close to the hospital, and communication with midwives when my contractions started was also really good. I ended up having forceps in the early afternoon and midwives stayed with us since beginning of their shift, during and after operation, came to see us to postnatal care and were happy to come and see us again if we wanted. Postnatal care was equally great. I was given a lot of information on how to look after my baby and myself due to having forceps. Postnatal care had a lovely volunteer lady who changed my bed sheets, filled up my water bottle, and had a chat. I was supported very well during the night. Staff was attentive anytime I asked for help or rang my bell. Discharge was done fast, and we were told to take time to get baby ready, pack, and then we were escorted to main entrance. We are definitely coming back if we are lucky to have a second baby.
    5 people found this review helpful 👍

  • 1/5 Monica H. 3 weeks ago on Google • 1 review New
    Their carelessness from identifying if my waters had broken completely to labour to emergency c section, cost me what would otherwise have been a healthy delivery of my son. Forget even having a birth plan, bcos they will pressure you to deliver the baby within the day (which I know now is just so unnatural) and if baby doesn’t come out from 14 hours after being on pitocin - you're given no choice but to wait in line for an emergency c section. They don’t give you any other option, you are not heard and your partner is unable to advocate bcos the consultant has deemed you and baby unfit for labour and you’re told that a c section is the only way. Absolute joke of a maternity unit. The CQC should investigate whether all their emergency c sections were medically needed! Theres a reason why London hospitals have higher c section rates than the rest of the country, they don’t care for the wishes of the mother - it’s a c section factory!


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