I woke up three weeks ago and to my horror, had gone deaf in both ears. My doctor arranged an urgent referral to THE ROYAL NATIONAL THROAT, NOSE AND EAR HOSPITAL, near to Kings Cross Station. What wonderful treatment I received, from the excellent Doctors and Specialists here. All the staff, in this Out Patients Department, were extremely thoughtful and helpful. Three weeks on, and my hearing, thankfully, has returned. Can't praise this dedicated hospital enough. Sometimes, a bit of a wait, but not surprising, when you are being cared for, by the best in their field. Well done! Five big gold stars. ☺☺☺☺☺

I have just spoken to a Maria at Admissions and I must say I have never EVER been spoken to so rudely! She is definitely in the wrong job speaking to patients and their families like rubbish when I only asked for a referral date! I was absolutely astonished at how angry this lady was and the way she spoke to me on the phone for asking her a simple question. I wished her a Merry Christmas in the end after being shouted at to which she didn't respond and put the phone down. What a lovely lady to have answering the phones at a hospital where patients are supposed to be helped not verbally abused!

Clean, seen on time and all staff were brilliant.

I was little boy, is being visiting this place since is a very, very long time to use a special private appointment. So, I was being a relationship with this hospital since around... 1985 or so... The doctor and the nurse will help me create somebody test and ears and throat... Probably is a very long story with it. Now, is very hard trying get create up-to-dated further private appointment with it. Sadly, some friendly staffs as disappearing, might no longer to see him or her is! Very tough to create updated to checking private appointment... I just lost to find sense the with it is!... ☹

Great experience at this hospital today! I went for a visit and I was visited thoroughly by a great doctor. I was visited and looked after and also the nurse were nice and welcoming. I am glad I had this positive experience. I had a local surgery on site, which wasn't scheduled, but I was asked what i preferred and I went for it. The doctors were punctual! Thank you everyone :)

Very competent, caring and patient focused staff in the Allergy Clinic. From the nurses who greet staff with a polite and friendly smile, through to the doctors in that clinic. In particular Dr RotiRoti. I felt cared for and not that I was another number being rushed on with no solution. They really care about their patients to ensure they look for ways to improve their standards of living- this is the true definition of an NHS hospital. Please keep up the hard work, it doesn't go amiss.

I saw Dr Nandi and his team. Amazing Service, very kind understanding Dr and team. It was like going into a private hospital. I was seen straight away.

There are not a doctors there work students ! Very poor ...

These people are DANGEROUS

New hospital is so much nicer than the old one. Lovely staff, always make things easy for us. Excellent care every time. Thank you

I loved this place the staff where amazing

This new Hospital is streets better than the old ENT Kings X. Most of the staff are the same and they go over and above to help with my hearing issue

Excellent service very helpful everyone I have ear aids and they do help me I go every two months and I also have osteoarthritis and osteoporosis and fibromyalgia pain I have been going to the ENT hospital for 11 year and my granddad has been going for 20 year. Excellent service.

Wonderful staff & excellent treatment

You can never get through, I have to make 20+ calls to get through and I've been waiting 5 months for a hearing aid replacement

Absolutely brilliant hospital with very friendly staff, feel very lucky to have this resource available on the NHS. Thank you.

Wonderful staff and very patient appointments.

Excellent care and very kind staff

Great hospital

Absolutely rubbish. Staff looks ? unhappy Don't recommend this clinic

My wife has been treated terrible at times by this hospital. They have just cancelled her appointment at short notice and now she has a two-month wait. Not good enough as she is really struggling. She phoned the consultant's secretary for a call-back and to date that has not happened. Also, the secretary is rude and unhelpful.

Did a sleep study here.... with a nightclub next door! Banging bass music on a Friday night and staff running loudly down the corridors and shouting at each other. Knocked on my door at 7am to be told to remove the sensors as they want to close. Good night of no sleep? Still awaiting the results! If I get recalled I’m not going. Avoid. Go to the countryside!!

I was prepped for surgery and waited for hours before I was told my surgeons on leave and my surgery was rescheduled. Following on over a year from my surgery, my breathing has gotten worse, I don't believe I was given the right treatment. And I was discharged with no solution.

Fast and excellent service

Very kind staff, everything went well. My operation went smooth. Doctors and nurses were amazing. I'm Very happy ?

I was meant to write this review a while back but never got the chance. Although the building is old and in serious need of renovation, the doctor I saw was excellent. Dr Raj Nandi, is very professional and genuinely cares about his patients and goes the extra mile. He gave me great advice and was very sincere.

Grace lliya is a great deputy sister. So professional and kind. The ladies here are so welcoming and comforting. So amazing.

Very good care, just had multiple extraction, very kind and compassionate staff, was operated on within 128 mins of being admitted

Can’t thank the emergency ENT team enough, pretty much everyone I dealt with was very caring and reassuring. I tried another A&E and ENT with no joy. But the teams relentless effort today was amazing! I can’t thank them enough. I had a silicone ear plug stuck for 2 weeks!! And my hospital wanted to conduct a General Anaesthetic with I didn’t want to have! 4 Doctors later and then came Bridget who was absolutely amazing, from her manner, how gentle she was making it far less painful, experience and shear determination!!! Thank you so much you’re a superstar!! Xxx

Staff friendly helpful and caring

My daughter have had her surgery there ,best staff,really nice with her and with us as well,they did an amazing job with my daughter,we had a very good experience.thank you so much to all staff there and the nurse Kirsty she is such an amazing person.

good, use to, come here as a child.........,,,,,,,,............ ......,,,,,,,........ :) :) :).......,,,,,,,,,............

Amazing to have a ENT specialist to help those with hearing problems. Just make sure you check with the institute that the appointment is scheduled as they are renounce to canceling without notice. Its also a shame the receptionist left us waiting for over an hour and totally forgot about our appointment. The department of Royal national throat nose and ear and the Eastman dental hospital has moved to Huntley street WC1E 6DG

I have done operation in 2017 but still with them in under observation and they don’t want operation again. Operation was not successful and I am suffering. I had polyps, sinuses and big turbinates and just clear polyps and small sinus . Did not clear Big Turbinates and I am suffering. I am looking Head of Hospitals email address. If anyone knows please.

I am quite surprised by some reviews in here actually. Staff were very friendly and I got a great service. Couldn't be any happier. The ENT knew what she was doing and took care of the issue. Very pleased with their healthcare.

I had a septorhinoplasty with Mr Randhawa because my nose was deviated and my left side was semi-closed. Honestly, the operation was perfect, I didn't suffer anything and the postoperative course was the same. After the operation I could finally breath normally from the left side, and it was a fantastic feeling. My breathing has improved a lot, and my nose looks also better now, thanks to Mr Randhawa and all the doctors, they were very kind and professional, as the nice lady who took me the pictures. The nurse who followed me the day I had my surgery was pretty good, but in general, nurses should improve their manners.

the Nurses and doctors at the Adult Allergy unit are attentive and super friendly. Couldn’t ask for better care anywhere!

Very good hear I came hear for my operation yesterday and they were really helpful

Very rude receptionist, I called for some information which she gave me in a very annoyed and condescending tone before hanging up the phone one me

Just want to say thanks. Been treating me for ten years or more. Yes the waits are occasionally awful. But you get one consultant who is sick or can’t come in and of course they back up. Give them a break. You’re getting free healthcare, people. Go to India or Africa and see what it looks like with no queues... because there’s no free health service. Then come back whining. Over privileged self important tw*ts giving one star cos you had to wait a bit

It's fantastic working there with lot's of staff benefits

Don’t know how to discribe this hospital! Every time I come there is a 2 hour wait, staff are very rude and unprofessional, fix up NHS I’m sure there are way to be quick.

Pathetically slow and a mess inside. The place is designed like most NHS buildings - a complete maze with lack of any sort of directions or guidance, made all the more worse with a perpetual inability to run anywhere close to on time. Even if you arrive at the beginning of the day, expect delays in the region of 45 mins to an hour or longer for no explicable reason other than sheer incompetence. Just don't bother with this place and go to the Bupa clinic down the road instead.

I’ve had tonsillectomy done, and got assigned an appointment in this hospital on Monday morning 11am. After waiting for over 2 hours in a room full of patients coughing their germs around me, I finally got to see a doctor. Not even 30 seconds after starting my consultation, a nurse came in and interrupted us for a while, then a phone call, and the same scenario a few times. I found this hospital really unprofessional and disrespectful towards patients in recovery of surgery.

An appalling hospital. Grimy buildings. Surly staff. Unpleasant (polluted and noisy) location. One nurse who appeared positively sadistic. A depressing experience in every way.

Main doctors are never here. They always get some other doctors to cover for them and it's chaos. I had to wait over 2hours for my appointment. What a disaster. Day by day their service is going down.

Very helpful and good treatment

Unfortunately for me, i had rather very disappointing appointment. On 8th of may 2019 at 14-30 pm I had an appointment in THE ROYAL NATIONAL THROAT NOSE AND EAR HOSPITAL. I am on my site arrived to my appointment on time, at 14-25. after a sitting and waiting couple minutes in the waiting area, I was called by a nurse. who checked my blood pressure weight and height, and it took about 5 minute. And handed me an application to fill up, and asked me to sit a weight until doctor will call me. So i set down with my friend in the corridor as i was asked. With help of my friend i fill up the application, it took us about 5-6 minutes. for overall it all took 10 -15 minutes. After almost an hour of waiting to be called by a doctor I asked to go out to take a fresh air for 4-5 minute. All these time of waiting I was filling so bad, and nervous and it was difficult to breath, because the reception was in the lower ground. after coming back from outside i set and waited again. During these waiting time i asked from the staff how long it would take to be seen, because i was filling really bad and very anxious the answer was, we don't know yet, doctor will call soon. but soon never happened. After an hour 20 min of tormenting for my health waiting period to be seen by doctor, i was filling very nervous. On my nerves i rip of the application form and threw away to reception desk, and left the hospital. I am a mental high disabled and at the same time mobility disabled person. for me these one hour 20 min of waiting in the room was very tormenting. And i was treated inhumanly. i request to look at these matter.

Hospital environment is very nice.ENT Dr Chua did my ear operation in2018.Now I can't hear properly.It has been worse. Doctor Chua's doesn’t have time to listen to your problem. Several time I visited to him, his attitude like very busy.

Appalling service!!! We were booked in for an appointment at 8.30AM (though were told to arrive at 8.15AM) only to be told the x-ray department did not even open until 9AM! There were no staff present in the department until 9.20AM. When a receptionist finally showed up we were informed that all appointments had been cancelled for that day, and we had not been given any notice. The reception staff in the downstairs were most unhelpful refusing to help us check in to our appointment. Try and get referred to UCL hospital instead if at all possible, they were friendlier and far more helpful.

Such a fantastic hospital. I was on Ward B with Thuli as my nurse. She was so caring and reassuring. All of the staff were professional and kind from the cleaners, porters and doctors. The food was nice. The ward was clean and ran effectively. A credit to the NHS in a difficult time. Thank you everyone!

Awful. Being NHS patient you end up with the Registrar practising and learning his trade on you , the guinea pig. Went in to have simple ear grommet insertion to both ears . Done under local anaesthetic in theatre .. I was in agony with left ear during procedure .. and swore at the Registrar because he was causing me so much pain .. and then I lost my hearing in theatre in that ear … but the doctors said nothing .. I was also suffering with Vertigo , but it was quite clear they want to discharge you , and wash their hands of you ASAP. They gave me no instructions for aftercare . They gave me the Consultant’s secretary phone number ( the registrar did the procedure ) and 2 x phone numbers for day surgery if there were any problems .. and yes there were ! .. We rang over 45 x times and nobody would pick the phone up . Long story short after seeing my GP for antibiotics and fighting to get seen back @ Huntley Street .. with bad ear ache , blood clots on my eardrum , both eardrums retracted .. and the painful grommet wasn’t even in the ear drum .. it had been inserted above it !! .. 2 months later I am still going back to outpatients as one of the clinic doctor is trying to help me out. tThey keep trying to remove the blood clots , and after 2 x visits have just managed to removed the grommet that was placed above my ear drum ! …. But the other ear , the grommet is blocked up with muck and blood which they still haven’t managed to clear out.. The ENT surgical team are a joke .. you will get procedures done in theatre by students / registrars learning their trade .. on the NHS patients . AVOID At 2 months post procedure , I’ve been back to hospital twice because of all the problems, both my ear drums are retracted 😠 , just had my second course of antibiotics , and I’m back again in 10 days again for them to have another go at unblocking my remaining grommet .