Hana Chief Nurse of Recess department. Hana’s customer care was awful and I am inclined to believe to be racist. I had travelled far to deliver a bag containing essential items for my mother who was transferred to Royal London Hospital. After being sent to the wrong ward I eventually was redirected to the recess ward/department. As you can imagine I was extremely worried along with the rest of my family. Once I arrived at Recess ward I was then told that they will speak with the nurses regarding the bag (collecting the bag) that I was delivering on the behalf of my family and that I could also speak with doctor. They placed me in the waiting area. Then two white people entered the room. I was then told by Hana the head/chief nurse to leave the room and to wait in another room. I left and stood by the reception desk. Hana then spoke to me as if I was a child (rudely) and instructed me to wait by the exit/entrance which was certainly not a room. In fact it was exit/entrance where the staff exit to have a cigarette or perhaps even where ambulance brings in a patient. Back to Hana. Oh Hana. Hana did not even ask my name/ showed no compassion and demonstrated a complete lack of empathy (Is it Coz I’m is Black???) please see pictures of the area I was told to wait in. The nurses did not come to collect the bag and a doctor never came to speak with me. I then approached the desk once again and a young man was very helpful and said he would look into it. He eventually returned and advised that my mother had been transferred to another department whilst I had been waiting. This was done deliberately! What can you expect when you have someone like Hana calling the shots! The service was absolutely Disgusting! This was a clear example of whites being prioritized over blacks however it was not the fault of the loved ones who were asked to wait in the waiting room whilst I was kicked out and told to wait by the exit!!! No it was the fault of the staff in particular HANA Chief Nurse (this took place in the early hours of the 4th July 2021). I then had to return to my mission of tracking down my mother as they had TRANSFERRED her whilst I was waiting and they knew that I was there. They could have told me that she had been transferred but I guess showing compassion, empathy and respect is too much to expect. So I have nothing positive to say and will be following up this complaint with Hana’s superiors.

Royal London Hospital and medical college. The biggest medical college hospital in Europe and the best clean hospital in the country. Facility with emergency heliport on the top. All the Dr, nurse and medical students are great and serve the entire country. When you are inside you won't feel typical hospital or smell. The restaurant open isde almost all night. We proud to be part of the community and happy we managed to do something for them during the lock down.

I had birth a week ago in this hospital and honestly, I could not ask for more. The midwifes and doctors has been really nice and patient with my labour. The service they gave me during and after the birth has been incredible. I highly recommend this hospital if any of the mum’s to be are thinking where to get birth. Rooms and spaces are complete and beautiful sights. My labour has been a good experience thanks to this wonderful team of midwifes, the environment has been helpful as well ❤️

I recently visited the Royal London Hospital Urgent Care center for testing for a heart rate variation, and unfortunately, my experience with the staff at reception was extremely disappointing. The boy at the reception seemed to have a lack of professionalism and respect for the patients. Whenever I went to ask for the wait time, he would make inappropriate jokes about my condition and seemed to find it amusing that I was worried about my health. His flippant attitude was not only unprofessional, but it was also extremely insensitive and hurtful. I was shocked to find that the urgent care center did not see patients urgently and the wait times were excruciatingly long. When I finally made it staff member who was completely uninterested in my health concerns. They asked me silly questions about why I was there, even though I had already explained my situation. It was clear that the staff did not have a basic understanding of their job responsibilities and could not even comprehend the importance of treating patients with urgency, especially when it comes to matters of the heart. Their lack of knowledge and understanding was extremely frustrating, and it made me question why they were even working in an urgent care center. Overall, my experience with the staff at the Royal London Hospital Urgent Care center was extremely disappointing, and I would not recommend this facility to anyone seeking urgent medical care. The staff is incompetent, unprofessional, and completely lacks a sense of urgency when it comes to treating patients. It is a complete waste of time.

I was fortunate enough to experience twenty eight days of selfless care and love from multiple heroes within the NHS at The Royal London Hospital. A massive shout out to Ward 10F who looked after me in this wonderful institute. Those who complain please seek and pay for private medical care, that way you can complain all you want. How ungrateful of you, you're a shame to yourselves and should not stretch our NHS system more than it already is.

A nurse just went ballistic on ward 11F last night,shouting at 4am and waking everyone up,she was also very aggressive and rude to me(patient on the ward) nurses and patients were scared. Going to be part of my complaint ,shame as she’ll probably be made a scapegoat to a more systemic problem on the ward with nursing staff.it’s not just her that was problematic/deliver poor care though it’s not the case for all of them,for patients.Not sure how patients recover in this situation.Really disturbing ward.Real crazy ward and wouldn’t wish anyone else in it.have been in hospital many times and not seen anything like this before. I’m also a doctor so know about patient care/nursing competence.Really unprofessional and don’t know what else to say really.Be careful if you or your relatives end up on this ward

This A&E department is the worst I've ever seen in the world. My partner is a stage four cancer patient and was admitted to the A&E because of severe symptoms, such as terrible pain which meant he needed to be given strong morphine every two hours. The staff at the A&E treated us with contempt. My partner slept on a trolley overnight and was kept waiting for the whole day to be transferred to a ward where he could sleep in a bed. Every time he needed morphine and used the alarm button to get attention from the staff, he was ignored for up to an hour each time. They were looking at their screens, ignoring him. When I finally lost my patience and asked about the bed that we were waiting for the whole day, one of the staff told me to stop talking or she will call security! Within two minutes of my complaint, they gave Dave a bed on the 11th floor. Why couldn't they do it before? Why such lack of respect for a cancer patient who is in terrible pain? Something needs to be done about the conduct of these staff members.

3d Ward First of all the doctors are amazing A genius. However 3d Ward is the worst,the disgusting Ward . Cere I have ever received. I Had the metal work removed out of my Foot. I had a great escape from the Hospital Back in october 2022 great escape from the 3d Ward The nurses cannot speak english

An abhorring behavior from the staff on the antenatal unit. Absolutely zero empathy, treating patients like a huge corporation would treat insects. The assistants are acting like they own the place and making pregnant women feel miserable. It just makes my stomach turn thinking about it - the managers of this hospital should be ashamed and the doctors employed here who have sworn an oath should know better than to let non-medical personnel treat future mothers like this.

big hospital with almost all facilities, helping and nice staff. expensive parking, better come by train. if you need to go for blood test, book before to avoid waiting time, pharmacy need to be improved, sometimes more than two hours waiting specially in evening time.

If you come for Antenatal scans etc be prepared for a loooooong wait. Appointment was at 1500 and now its 1600. Dozens of Male and female partners of expectant mothers waiting outside. No direction whatsoever but RLH is doing it's best I guess. Well the front line staff are. I bet the higher echelons haven't got a clue. Keep it up RLH staff. And thank you.

I am waiting with my 41 weeks pregnant wife in ward more then 48 hours to take in labour room.. because of there have no midwife… and no clear information about when they will take her.

Terrible terrible terrible 6h wait without being able to even go for a walk or get food…. UK medical system is one of the ✨ worst ✨ in developed countries at the moment None of the board, screens or systems are used. Why not just give people a time slot or text them when it’s there turn for an appointment! It’s not that hard.. Nando’s does it 🥰 so why can’t an multi million pound A&E department…. Staff are lovely and trying there hardest while most probably stressed, overworked and underpaid

If I was able, I was not give even this star. I went on Saturday night to this hospital, because I start to have pain on the back of my head and after my left eye became full with blood. I wait more than 2 hours for a doctor to see me and this didn't happen. Literally they were seeing everyone else but not me. I had to came to this hospital because is near my workplace, as all this happen while I was working. When I ask someone when the doctor will be able to see me, I've been told that I still have to wait. How long? All night or till the point that something really bad to happen? Shame on you!!!! I left the hospital and I went to the one near my home. Avoid this hospital because is a joke!!!!

Avoid at all cost! My dad went in with grade 2/3 bed sore he got from Homerton hospital. The doctor told the nurses they need to turn him every few hours… this NEVER happened. We would find him lying in his own urine and also soaked from the drip coming out if his arm and NO ONE checking for hours. He was there for 2 weeks and his bed sore escalated to a life changing STAGE 4. All because of negligence from the staff. We would hear them talking and laughing with each other and when asked if someone was going to change the soaked sheets they would say some will come.. 5 hours we were still waiting. They have denied negligence and claimed it was just a complaining customer….. They are an insult to people whom contribute to their wages. What a waste of tax payers money. Hospital night STAFF are the worst….

Today I went to children’s A&E with my 6 month old. Staff were very thorough and empathetic. We were seen in good time and observations were taken regularly. My local hospital is Newham but I drove here instead as I find the care so much better.

Really disappointed that they don't treat everyone in the same way, Joytunara Begum ward 11c stroke ward, she did not receive breakfast as other ward patients received theirs, not only that she did not receive her last nights meal and went hungry, when nurses are called the do not often come, sad and sorry state of affairs. My aunt had a stroke and definitely needs attention at this time of life.

My mother had brain surgery in this hospital 2years ago just before the pandemic started. Now 2 years later she has had no follow up scan to ensure her tumour has not grown back. They send her appointments then just cancel them weeks before she is due let alone that, they are not even face to face. They stated when they done surgery she will receive yearly checks to make sure no growth is appearing. We have had to go private as my mother had alot of pains in her head also to ensure there is no growth, and this hospital refuse to help! Not 1 face to face check up in over 2years is absolutely disgusting! People can NOT use the pandemic as an excuse no more as everywhere is open everywhere is running as normal! If you can go shopping or to a club and be surrounded by people im sure you can do a scan on someone recovering from surgery! i am fed up and disgusted by the lack of care this hospital has for its patients/ex patients I also do not understand these telephone appointments. Are you able to see if there is a tumour growing back over the phone now. 😒🤔

I first waited for hours in A&E , then they sent me to Urgent care. The urgent care was shocked how ill I was and rolled me back to A&E, where the longest wait restarted. They did tests and recommended urgent surgery, however they didn’t have a bed to admit me. So after spending 12 hours there, I couldn’t longer take the pain, the nurses were too overwhelmed with amount of patients to even monitor my temperature and give painkillers and fever reducers, so I left. The only alternative was to spend the night in the chair (where I spent all day). When I asked when the bed will become available, since I need surgery and I was admitted, they laughed

Some of the nurses are great and kind. The rest is a complete joke. It has been 8 days I am in this hospital with a gallblader problem. First, it took more than 20 hours to see a doctor and have a 3-minute conversation regarding my CT-scan. Second, the doctors are extremely hard to reach out to. In 8 different days, I saw roughly 8 different doctors with no consistent set of actions we are supposed to follow. For example, I was supposed to be cured and discharged, then the recommendation changed to immediate operation (which never took place because of busy theatres), then I was supposed to be discharged again. Third, the doctors tend to completely abandon you. If one does not push and remind about oneself, I have the feeling that one may not see a doctor for days. In sum, the overall patient experience is EXTREMELY UNPROFESSIONALLY MANAGED. Unless you are ready to waste a lot of nerves, avoid this hospital.

I would give 0 stars if I could. Worst service ever. The receptionists don't know a thing and they made me waist so much time. No communication. You should hire people with experience or at least give them a proper training. Even the doctor said they don't know nothing. What a shame! I'm never going back to this hospital.

I am very pleased with the service I have received within this hospital. The staff were professional and the place was clean. There isn't anything I can point out that is negative. I just wanted to say Thank you so much to Dr Tanner from the Urgent treatment centre. He was lovely and made me feel comfortable. He knew exactly what he was doing and gave me the right treatment I needed. Other doctors and hospitals couldn't give me the help I needed. I made the right choice to visit this hospital and was lucky enough to have met Dr Tanner. Brilliant doctor and hospital. I would recommend this hospital.

My stepson was a patient here in 11F and had excellent care. The staff were brilliant hard working and very caring; nursing staff, consultant and medical team were wonderful and very approachable. The catering staff too were attentive and went out of their way to attend to diet. I was so relieved when I flew over from Ireland to see him in such good hands as I am a nurse myself. The hospital is very clean with lovely art work and every person I encountered there was helpful and kind. Just to say also that I saw staff having to deal with a very abusive patient in the same ward and they coped with him in a very professional way continuing to care for him despite his horrendous behaviour. Thank you Royal Hospital Whitechapel. I’m so grateful to you all there.

Vary slow there service

Awful experience - ER only I went to the emergency department with my mum, whose health condition was severe. We were received by a receptionist who yelled at us "Wait there, no one has called you" We then had to wait around 3 hours before being called. I did it outside with other patients as the room was full. Meanwhile, a lady with a 2 year old fainted not being able to wait more. My mum was then called to be told it was just an allergy. They gave her a ripped piece of paper which is not more than 7 centimetres long with the names of two medicines. 2 days later my mother fell unconscious with severe anaphylaxis. All l am going to say is that everyone should do what they enjoy and are enthusiastic about. Especially in a hospital, if they can't really be bothered to care and support patients they shouldn't be there at all. If things are done, they should be done properly. I understand that they work very hard, that they could be having a bad day and that they treat 100s of patients everyday, but we are talking about lives aren't we? 2 things no one can fool you about are interest and enthusiasm. The ridiculous piece of paper gave it all away. My mum didn't get any blood test done or anything at all and consequently she almost passes away 2 days later. I hope right people get to the right place. The ER should be a serious place to get advice from, not a circus.

Excellent hospital. Always happy to help and audiology is brilliant when dealing with diagnosis. A & E is excellent as are all of the hardworking staff. Remember they worked through the pandemic and saved hundreds if not thousands of lives. And the NHS is free to all of us so think before you have a go in a review

Unfortunately I live in East London and every time I need an ambulance for serious ailments I’m taken here. It’s a modern hospital or so it was. It’s extremely dirty. Weekend the toilets hardly get cleaned at all maybe this once a day. Nothing yet on Sunday. The hospital A&E is like being in the dungeon you can’t get phone connection. No food or water. Telling me I should drink lots but there is non to be had. The staff just seem to be walking around from 1 point to another or fixed to a monitor and if you dare to disturb them. Here since 5 am and it’s 11.30. Still waiting for a cup of tea. I was told I could order Just eat which is fine but you can go to the reception and collected. I wouldn’t mind but they have all my ailments and disabilities so you would think they wouldn’t suggest the walk. I asked and begged the ambulance guys to take me somewhere else but “we have tried take you to the nearest one” Jo point putting a review as no one is in charge there!

Excellent care from Doctors, nurses and all staff under tremendous pressure but top class care. I want to express eternal gratitude to the Royal london hospital staff who work long and intense hours, and are true hero’s. A&E staff are also incredible. The doctors were relatable, respectful and kind. The nurses are dedicated and highly skilled. Everyone was good natured and uplifting. I’m amazed by you and in awe. Thank you

Midwives are dismissive of patients , rude, and uncaring.....appointments are rushed and any problems or concerns dismissed or not reported. My partner went to her appointment told the midwife she was experiencing migraines (that won't go away) , nausea, fatigue, & dizziness...was offered iron tablets ...and in patient notes it was noted "Feels generally well" ....We fear its actually pre-eclampsia and when we suggested that to them they dismissed it...the migraines and other symptoms still haven't lifted when my partner called to check on her test results she was told not to come in as she might have covid..although she has no symptoms of covid....the lack of concern for patient welfare is disgusting , and we will be putting in a formal complaint with council and the ombudsman..If you were considering this hospital for birth I would highly suggest you don't....in fact avoid at all cost. I HAVE TO ADMIT...DURING BIRTH they came through with the most amazing care and service...me and my partner felt completely safe and insured in their hands ..the labour ward doesn't leave anyting to chance...its absolutely amazing and even with a complicated birth they made us feel completely in control ..I owe the staff here a massive apology cause when it came to it they came through

Really slow service even though the hospital was empty, first doctor told me to continue to smoke, while i had tachycardia and sent me home telling me to drink water. Came 5 times in total and nothing have been done to help even though i passed out 2 times due to intense panic attacks. All the workers of the hospital have been really rude for no reasons every time i went there. I am sure that many people died from these types of services. I think it's better to shut down this hospital instead of putting people lives in danger by wasting their time and energy while they have serious diseases, heart problems in my case... This is the worst medical service i've ever seen in my life and if I could i would sue this hospital for putting people lives in danger. Please do not work there if your intentions aren't the ones of a caring hospital worker. The only people that were good are the people checking for coronavirus symptoms at the entrance. From the receptionists to the medical team , this is a complete waste of money in salaries for the government.

Came to a Dental Appointment, no one at the main hospital reception could give clear instructions on how to get here, asked about 3 hospital reception staff and also the so called security guard who couldn't utter a single sentence but as soon 2 young girls came upto him he was fine with his speech!, finally found a nurse who was very helpful, then when we came to the dental reception they asked to confirm my daughters details as i finished, she started to ask me if my name is as same as my daughter.i was like what is happening here???? She could have easily said can I get your name also but I guess that was to much to ask. Never coming here again. Or I will get a referral to another hospital even if its further.terrible customer service. The actual dentists were OK. So it's not a reflection on them but rather the support network around the hospital.

I gave birth to both of my babies here in a span of 15 months. By far the most amazing service by the maternity and labour ward. This midwives I had during labour and aftercare were by far some of the best people I have met! So lovely and caring. This one particular midwife who referred herself as ‘Aunty Rose’ didn’t leave my side for a second as my contractions were ongoing and severe. I had another student midwife who too was amazing! I can’t fault a single one of the staff I met at Royal London. The aftercare team also were exceptional. Thank you Royal London and to the maternity team for everything!!

Recently I had a dental surgery and the Royal London hospital and doctors and nurses were so friendly, helpful and kind. During and after the surgery they look after me as I was very light headed. Just want to say thank you for everything and I really appreciate it 🙏

100 people waiting on URGENT Treatment Centre. Everyone confined in the same small space, half without wearing face covering. 4 hours waiting time. We pay thousands of pounds in taxes to get this service when we urgently need it! Better to just leave this country right? Shame on you NHS!!!

I went to the urgent care centre today and it was very unprofessional. Firstly the woman at the front who checks blood pressure and temperature practically laughed in my face after telling her I suffer from ocd. After laughing she turned around and started using her phone. Secondly, it was very crowded which is understandable but the thermometer that was used in everyone’s ear did not get changed or sterilised once since I was there (which was for 1 and a half hours) so the same thermometer was going in everyone’s ear, which could lead to an inaccurate reading and also is just unhygienic especially during this Covid period.. all in all, unprofessional.

It is really sad that i have to travelled all the way to the hospital to find out twice that my appointment is cancelled. Twice no one bothered calling me. It is actually sad.I would not even give 1 stars because there nothing less. My appointment was cancelled twice. First i traveled always to my appointment and got told Doctor off sick. No one bothered calling me. After that I have to call Gynaecology team to book this appointment by myself on the phone for hours to get one in three months time. Guess what I am not well. I am really sick. I am bleeding every day.i travelled again to hospital got told again you don't have appointment it suppose to be telephone consultation. I asked why no one called me. Do I have to travel all the way to hospital waisting my money and time before finding out....it is telephone consultation?? She said no....So why no one call me?? Have you got my number is your system. Yes the lady said. So now I'm back to start again. GP's are not picking up the phone. To get GP appointment it is a headache. And it is going circles and circles until the problem turns bad and that's it. No one care. Which is really sad 😔. Can even get blood test done.

The worst hospital in the whole of UK in my opinion. If you go there for emergency treatment you will be disappointed, doctors and nurse are useless and dont know much or what their doing, they dont want to see you and will try to send you away. Their doctors and staffs are just working to earn and let their shift go pass quick without treating anybody so they can go home. Seen People suffering passing out, crying in pain, but zero attention to them. Disgusting behaviour from staffs and nurses. The tax we pay goes to this useless hospital and its staff and useless doctors, wish we had a option to opt out from paying our tax money to this particular hospital.

I am a first time mum and was very scared and in dilemma which hospital to choose. I made a right decision. Doctors and midwifes were amazing. I felt like I am in a private care. They were so professional and genuine care about me and my baby. So sad that I was not in a state to remember doctors and midwifes names as I would write them a letter to thank them. One of the best decisions I made is to choose The London Royal hospital to have my baby. Thank you.

This hospital is a hit and miss sometimes great care other time awful… but sadly I now have experienced floor 11 ward F twice which is one of the worst. It has one of the worst care and nurses are not very helpful, if they worried less about me settling my father in at 3am after a move from a&e and looked after patients and family and tried to be kinder it might just make the ward that little bit better. Also no one ever picks up the call or bothers to call back. I would avoid this ward if possible.

If I could choose a hospital to be cared in I would recommend The Royal London Hospital for me and my family. Clean and polite caring staff. My son was in this hospital last week for a week and we had a really kind and positive experience I found staff, at all levels amazing. Warm, welcoming, very informative, attentive and professional. I cannot speak highly enough of my experience.

Whoever is dealing with the phone calls is extremely rude(any departments I have had to call to regarding my partner's pregnancy), however they seem to be very understaffed so it might be just stress. Once we were admitted into the birthing room we received the utmost careful and kind care from the midwive's team at Ward 8B, all of them lovely and very enthusiastic whilst being kind and understanding with my partner's needs. Jessica, the head midwife, is an absolute angel. Edit: Birth went well, both my partner and myself are extremely happy, we got moved into ward 8f, the whole thing changed... half of the team still lovely, the other half absolute witches, looking extremely annoyed at questions from first time parents and not helpful at all, being looked down and treated like an idiot despite being as kind as possible and understanding in the fact that they are understaffed and under stress, very disappointed with some of them, to be fair after the experience I cannot longer recommend the hospital, I will not change the 5 star review because in ward 8b they were absolute angels

Visited the a&e with my 11 year old daughter and we were pleasantly surprised after seeing the low rating reviews. The building is very welcoming, modern and clean. Staff were friendly and although it was really busy, we were in and out in 2 hours.

I have come to accompany a colleague from work who was not feeling well. We both work in aviation and I came straight from work in my uniform. The lady at the front desk didn’t speak any English (understandable) but was very rude. After my colleague went inside to be consulted she basically kicked me out of the waiting room without any reason and with (again) a rude tone… I was just sitting on a chair and reading news on my phone, didn’t make a sound to disturb anyone… Never felt more humiliated before being kicked out of a public institution without reason…

A few months ago I was admitted with abdominal pain which turned out to be appendicitis. Within 24 hours I had surgery to remove my appendix. I was given my own room, the staff were fantastic, attentive and caring, it was my first ever surgery and I honestly felt safe in their care. Some of these reviews are appalling and so disheartening. These people are there providing free health care to the British public, risking their own safety during the current pandemic. They need so much more praise than they’re given. Thank you to all the doctors, nurses, and surgeons that looked after me.

If i could give 0 star i would have. So disgusting how they treats the patients over the phone they advise me to come and stay overnight for checks and test, i have waited for 4 hours and nobody seen me. I wish people improved the service !!

My paralysed wife came in with sever back pain and abdomen and came out with the same pains. Instead of proper treatment, CT scan, they had tried to find her sick for Covid-19.

Waiting time is ridiculous, not only because it's long but because they missinform you on the waiting time. Again I understand these are serious medical issues dealt with here, but for gods sake I waited two hours (that's roughly how long till someone would see me) just be told I need to wait two hours again. Again. Because. I appreciate they're busy but I could've gone home and waited on my bed in severe pain instead of lying on a ground by the hospital cause they don't have enough chairs and space to sit inside let alone social distance. This looks like a ghetto or a refugee camp, complete disgrace. Would have given zero if I could.

I hate to write this but had an awful experience which I cannot deny. My 8 months old son got very severe rashes on his face for which I was advised to visit RLH A and E. First I had to wait to be seen by a nurse who then did some checks and sent me to urgent care centre where again I had to wait for almost an hour to finally speak to a GP who must have not spent 2 seconds and declared this as chicken pox. We all as kids have had chickenpox and we know what it looks like and this rash no way looked like that. It's like no thoughts have been given for the diagnosis. After coming home , my sons condition became extremely serious and then I called again. The 111 call process is a different issue altogether however the whole.process repeated. Again I visited children centre where they had no clue that I was there in the morning. What notes do they keep writing if I had to repeat all of it all over again. Again I was sent to urgent care where I had to wait for 2 hours with a sick 8 months old in my arms and when I met the doc,he asked me why did I bother coming back! I mean seriously? A little guy has rashes all over , has fever and is in pain and I should sit at home and let it go away on it's own??? Seriously I wonder whether we should pay tax and get this service or pay lesser tax and go private? Because if we cant get a decent treatment then what's the point? The best part is yet to come....so I told him that his colleague thought its chicken pox and he just laughed it off. The diagnosis keeps changing with every nurse and every doctor. Felt like I had to waste my entire day to just get prescribed anti histamine. Its non sense

One off the worst hospital Britain ever have, people's going to hospital for treatment to cure but here you will caused more problem in your body. Literally you will cry for your helpless situation. I know there are thousand off NHS worker and hospital staff working tirelessly for the people during this tough time which I appreciate and respect. But Royal London is totally different. Better avoid and go somewhere else.

I chose the busiest hospital in London waited 6 hours, but here are the best team and the best medical services！

My very nervous 8 year old daughter has attended children’s outpatients, children’s day surgery and the CT scan department over the last six months. The care she has received has been outstanding. Everybody we have encountered have been kind, compassionate, caring and supportive staff who as my daughter says “have really cared”. I could not have asked for better care.

Very very poor service. Came to my sons appointment, 7th Floor Children’s department Clinic 4. We arrived on time according to the letter we have got. They lady at the reception was very moody and repeatedly was saying ‘’you are late” i said no we are on time, she kept on saying we are late the system has different time. She logged as in after being rude for 5mins or so. This people working with children and don’t even have a welcoming approach. Children are watching them?! Yet they’re the same people asking for pay rise? Which is paid by public AND cannot offer a distance service to public?????

Attended the hospital today with my mother and I must say that Harley (Dental Nurse) and Lisa (Dental Doctor) both had great bedside manners and worked collaboratively firing my mothers assesment. The clinical space is clean and so is the reception area. We were called in on time and allowed me to wait with my Mum because she was nervous. Harley gave me a mask to make me feel more comfortable and reduce the chance of any cross contamination. The care recieved today was second to none and my mother felt very well cared for, both Harley and Lisa are a credit to the NHS. Thank you.

Very late service. Patient coming with chest pain has to wait for 2 hours only because he is not old

Partner spent 22hrs on a chair in A&E with perferated bowels. No beds . Nurses are stretch, they helped with pain relief CT scans etc . No beds so had to wait in pain for next bed n a hard chair . I don’t blame the nurses , they do their best, nontrolley bed free either . Where does the millions of £ to NHS go. Certainly not to A&E and to free up beds. By the time he go a bed he was severely sick. Hope the rest of treatment improves. Thanks to nurses … Doctors… well very elusive .. haven’t seen one yet .

It is one of the best hospital in London, UK. I visited once I had an emergency issues. So my review for The Doctor nurses staff are very nice, attentive, kind and helpful. The hospital building is very clean in all the buildings and areas. I never seen or experienced any discriminations in this hospital and staff try to be as quick as possible, especially at A&E. All done major check up included blood test. I was impressed A&E services. I know that little time to all kind of check up not easy, but you have to consider. Thank you all.👍😍👌😊💕🙏🏼🇬🇧

I lost half of my body motricity and none of the two doctors take me seriously. No blood test - No brain scan or MRI. Worst part is the fact of none of two female doctors (A&E - Urgent Treatment Center Room 2) wanted to examine myself. All they asked me to do it's to go to your GP - the fact is because I loose my motricity twice this day my GP sent me to the Emergency.

I put a star because there is no option to give a zero score, carrying my pregnancy here, reception almost never found my appointments, they lost my book on one occasion nobody knew anything, they changed my midwife 3 times, after reaching 41 weeks of pregnancy I asked for induction, supposedly I would have my appointment for it, when I called they hung up on me immediately saying my name, in the end it was all theater every time I call to have time for my induction they tell me that they do not have beds, they shamelessly lie to make you reach 42 weeks, I am already 41 weeks and 2 days, I have no supervision and I fear for my health and that of my baby, I am very afraid, they have me like a balloon calling different numbers, I have already warned that since they have not allowed me to choose consequences to reach 42 weeks of pregnancy without supervision, I hope they take responsibility for anything that may happen, I do not recommend this hospital, I made a very bad choice to carry my pregnancy here score 0

My advice would be to avoid going to this hospital, mainly to Ward 3E, as staff is useless, helpless! Not satisfied at all! Suggestion for the staff in 3E: If you do not know how to do your job professionally, please feel free to submit your CV at your local chicken shop, I hope they'll hire you ASAP.

Good transport links along with good disabled access. Well signposted despite alot of building works going on. If you're not sure about anything just ask staff or guards. This place can get busy so be patient.

Had a positive outpatient orthopaedic appointment here. Didn’t have to wait long for my name to be called, managed to get an X ray done right away (radiography facilities right next door to the clinic) and sat down with the consultant to review it minutes later. Everything ran very smoothly and staff were lovely and kind.

I would give you 100+ stars to nurse Maxine who works in the ‘urgent treatment centre’ , she was so friendly , kind and caring , honestly made me feel much better just by being around a bubbly person and she knows her stuff! Honestly felt safe and felt like I was in really good hands. So a big big thank you to you!!! :)

Having visited the Royal London hospital multiple times with my partner during emergencies, I can confidently say that it was a complete disappointment each and every time. The waiting times were absolutely outrageous, surpassing a staggering seven hours on every occasion. It is utterly unacceptable to make patients wait for such an exorbitant amount of time, especially in emergency situations where every minute counts. Furthermore, the overall cleanliness of the place left much to be desired. Filth and unhygienic conditions were apparent, raising concerns about the spread of infections and diseases within the hospital. It is deeply disheartening that a healthcare institution, which should prioritize cleanliness and hygiene, fails so miserably in this regard. To make matters worse, the triage nurse Hannah displayed a dismissive attitude towards the opinions and concerns voiced by general practitioners. Instead of considering the insights and knowledge of these professional, the nurse seemed to undermine their expertise and brush off their recommendations. In spite of the GP calling A&E in advance and providing a letter giving explicit instructions that my partner needed to be seen by a senior clinician. This lack of collaboration and communication within the hospital's staff is highly concerning and detrimental to the quality of care provided. Considering the consistently poor experiences I've had at the Royal London hospital, it comes as no surprise that this facility is in dire need of improvement according to CQC. It is truly disheartening that as tax-paying citizens, my partner and I were compelled to seek private medical care at our own expense after enduring such disgraceful treatment at a public institution. In light of my experiences, I strongly advise anyone in need of emergency medical attention to stay well clear of the Royal London hospital. The extensive waiting times, unsanitary conditions, and dismissive approach of the triage nurses make it an unsuitable choice for receiving efficient and quality healthcare. It is my sincere hope that the management and staff of the hospital take immediate action to rectify these issues and prioritize the well-being of their patients."

My wife spent 2 weeks in intensive care here battling severe sepsis, necrotising fasciitis right after an emergency C-section. The nurses who gave my wife care around the clock here were incredible, absolutely incredible and their manners, behaviour and positive attitudes had a huge impact on my wife's mental state whilst being away from family and especially her newborn. The ward made every effort to accommodate my newborn and other children to visit at times which suited our family despite this being intensive care and no place for young children. I want to say a special thanks to the surgeon who within less than 2 minutes of conversation reassured me that the surgery to cut out all infected skin on my wife's thigh would go well even though necrotising fasciitis is very rare and has a low survival rate. Thank you for saving my wife's life.

My frnd got epilepsy.. we went in , they admitted him day before yesterday. By that time 2-3 times he got seizure and dislocated his shoulder 2 times. They treated him some how. And they discharged him after one day , but they didn't even inform the emergency contact before discharging, they just discharged him normally. They just made him walk away as of nothing happened like kind of normal fever. What a great irresponsible bunch of educated people. Actually no use doesn't have common sense or humanity.

My elderly mum was rushed to royal London by ambulance with severe breathing problems 9 days ago had to wait 31 hrs in A&E for a bed on a ward. No drinks no food as I left my purse & phone at home. Finally got a bed on the 13th floor most of the staff were helpful caring my mums blood were mixed up, then kitchen staff went on strike so NO HOT MEALS AT ALL. some staff very rude, laughing loud not responding to patients emergency buzzers. I mean what the hell is going on here !!!!!!

We visited A&E with our six week old baby. We were seen quickly and were so impressed and grateful for the nurses and doctors who saw us (especially Andy). Everyone was so professional, kind and helpful.

Found it to be unclean, feaces dried up all in a waiting area on floor and edging of wall , while awaiting for a test, it smelt , I did inform them, but nothing happened, very shocked concidering hospitals worrying about covid, germs . And the other concerning germ they swab you for? Hygiene needs improving very much..I came home after procedure 3 days ago and I am in so so much discomfort . Told them I have to antibiotics injection first, but nooooo..now I am laid up in bed in agony .May gave the smiles and polite, but not the care

it is one of the good hospital in london

Please do not go to this hospital stuff are so rude and they don’t do their job properly

Only the main entrance next to A&E (accessible from Whitechapel Road) is open for patients and booked appointments. No visitors allowed now. Hospital is clean and number of people accessing the building is kept low. You will be provided with a new surgical face mask even if you have your own. You will need more time for the checkin process which includes a few simple health questions, a new face mask, sanitize hands and have your temperature checked. This may take a while if there is a queue so give yourself time if you have an appointment. Queues are shorter though once in.

Today would have been my clinic appointment with the Gastro team. However I got a phone call to check in and see how I was doing, just as they would have been there. . I would like to say thank you to the team to show kindness support to me. I wish them all well and safe

Could well do with revising understanding of the Duty of Candour! Like we see at so many other trusts when things go wrong/abuse by clinical staff they consistently treat patients appalling. Dangerous place for drug trials but great for clinicians and overpaid polytechnic pen pushers seeking to dubiously bolster salaries.

clean, great enviroment. keep up the good work

I was in a long term vascular ward , most people left with a limb missing , all legs , feet , or toes at least . I was lucky nearly lost a leg but it did get saved (despite a keen to cut consultant)2 days b4 the OP to remove it! I've not commenting to moan they saved my life , the a+e and emergency operations and icy are amazing but the ward I was on I discovered was1 noone wanted because it was a "hard work ward" the permanent nurses were overworked but trying hard the agency nurses couldn't give a .... not all but many I was in for 3 months and had time to get to know that particular ward.

If I could I will give this hospital zero. The doctors are sadistic! This hospital needs to shut down. They don’t know they are doing and are very irresponsible because this one doctor gave my uncle the wrong medication and this mistake might have been the reason why he passed away. They said “have faith in us”, but I don’t have faith because they let my uncle down who is no more and left a family grieving 😭 NEEDS TO SHUT DOWN. Never go to his hospital because they will get your hopes and faith high and then dishearten you with terrible news.

The receptionist at emergency ward are so bad they are very rude and have no people skills how on earth can a hospital employ people like that

Transferred from another hospital for spinal surgery. Surgeons explained the procedure carefully to me in advance. So did the anesthetists, who were considerate calm and friendly throughout. Surgery went well. Ward 10e staff were super nice and caring, rooms are spotless, spacious and bright, with spectacular views from the upper floors. Sadly, post-op medical care was almost non-existent. Considering that the success of spinal surgery is inextricable linked to post op behavior and exercises, and that it wouldn't have taken much to instruct me, this seems unforgivably poor.

Thank you, great staff (Ward 3f), they looked after me so well!

i was born here and turned out okay

Always good treatment

Dirty(stained table-tops and grimy) environment. and inept nurses at the Ambrose clinic. Rude , unprofessional, sleazy and overbearing staff(mostly nurses). Unsafe- work-bag with books & wallet stolen behind locked and coded doors on separate corridor.

My name isBinyam Tesema.Last Tuesday while working around 15:00PM I was unconscious and fell down.My working partner called to ambulance and arrived quick.It was my first time inside ambulance.I got world class treatment from one lady and one gentleman inside ambulance.Ian really sorry not to mention their name and title.They dropped me Toyal London Hospital and handover into AE department.As soon as arrived in the hospital everyone treated me well.From the bottom of my heart I am really proud and appreciate all Doctor,Nurse and all people work in the department gave me world class treatment.after they examine me they found stone at the justification between my kidney and bladder.Kindny special doc explain to me everything in detail and info me to do surgery next day(Wednesday).I did surgery and I am feeling well.I am still in the hospital and monitor me every 15 minutes.My situation now very good.Once again a huge thanks to all Royal London Hospital peoples..specially AR and kidney specialist department.I am proud of NHS and Royal London Hospital

Was seen fast no complaints concerning registering/checking in or with the hardworking nurses on low pay working there but the GP consultant (EMMA) at this RL Urgent Care Centre who i was seen by was paranoid, insulting, moody, and very stressed out which didn’t help me receive a proper accurate diagnosis. As usual because of coronavirus pandemic i was treated as if i could have had symptoms of covid-19 (very annoying) and was given an PCR test when reality was i was suffering from Asthma a respiratory condition i had a history of but this fact was completely ignored. Unless your head is hanging Off avoid going to this NHS tory government run Royal London Hospital urgent care treatment centre it’s a 3rd world health service that falls well below the highest standards of healthcare you would receive in European hospitals and that’s tragic.

There is a little or no health at all in such places... I've been there many times as a patient or visitor. In my opinion this hospital is a little better hospital than Homerton or Newham but much worse than the worst hospitals in German or even in the Czech Republic. The A&E ward was quite good but the ICU ward could be a little dangerous for patients. A lot of negligence, you can get a wrong medicine (insulin for a non-diabetic person). The caring of the patients is appalling. They are measuring patient's blood pressure a few times per day but don't wash the patient or care about their physiological needs. Staff is generally friendly but maybe poor working conditions (12 hours shifts in unnatural conditions with very ill people) takes its toll. Doctors seem to be OK but they don't information enough patients about the results medical exams. The discharging papers are not given to the patient. Some patients can read!!! Almost every public hospital in the UK is badly designed. No natural sunlight, which causes the lack of vitamin D. Keeping people in "shoeboxes" don't make patients feel better, no sleep because of noise of telephones, medical machines, shutting doors, bins, no privacy... Microwaved ready made food is poisonous or cancerous than nutritious. Such place is good for hosting the homeless people but not much good for seriously ill. Though, father John used to served more healthy food at the Whitechapel Mission :-) Send the patients there for healthy eating. God take me before I will go this hospital.

Julie Williams of the Triage/Labour Ward went above and beyond to help me today . Very much appreciated and people like you should be cherished by the NHS. Thank you again for everything today.

Utterly disappointed with this hospital, the nurses have no compassion, they are rude and sometimes you wonder whether they know what they doing, I believe the souls be investigated. Ward 11 C. Don’t go there ever.

Received the best emergency eyecare possible. The staff are not only a credit to the Royal London but to our wonderful NHS. A big thank you to Omar the Locum consultant and the wonderful lady with the hijab who took great care of me. Patrick

The staff was patient with me and in 1h i was checked and good to go, considering as well the early morning and the others people around, they were efficient. The doctor that checked me after the nurse was especially kind and pragmatic at the same time. I would recommend this branch of A&E.

Came in at 2am on a Wednesday morning. (After spending a few hours at the hospital a week before) we were in hospital till Saturday morning. We were well looked after. I am giving 5 stars not because it was perfect (its a hospital, not a hotel!) but because the care given was amazing! We were assigned 6 different midwives (Anne, Lisa, Bisi, Amy, Addy and Julie) and all were amazing in the end - some had different strengths and weaknesses but this is to be expected in a people business. Resourcing was excellent. The epidural was done twice, successfully both times as it didn't work as well the first time. Thanks to Daniel and Sarah and Priyad! Baby was delivered well and my partner's tear was fixed quickly and well. All of the doctors were also great (we just didn't catch their names as they were in high demand!). Would come back here for baby 2! Update: changing the review to 4 stars (from 5) to reflect our experience when we were moved upstairs to floor 8 (this was 38 hours into our stay by this stage, so we were very tired). - 2 out of 3 scheduled checks were missed, I'm tempted to formally complain about this aspect, despite an overall positive experience. We weren't told the result of the 1 scheduled check that did take place. (I guess it was fine otherwise they would have said?) It wasn't communicated when our scheduled checks would end (only after we asked were we told that the checks had ended) Being discharged also took ages. Baby and mom were completely fine, our baby's final check was done (this was done really well!). But at midday we were told they wanted to do an additional blood test (for no medically indicated, or at least communicated reason) - which could have been done way earlier that morning. I get people are busy but the process was poor and communication bad. Also, the midwives were not friendly and whenever someone used their alarm to get help, it sounded so loudly that everyone in the ward could hear it. This last part of our stay was 2/5 at best.

The E&A receptionist of today morning (25th of November 2021 at 9:40am) are really rude if you don't speak English they just ignore you and don't even try to understand or call someone that could understand. I do speak a little English I was trying to show the receptionist my translation she didn't even bother to have a look just yelling at me and don't even bother to try to understand. IF you don't speak English don't go this terrible HOSPITAL.

Thank you very much Elizabeth (Antenatal clinic staff) for ur kind support and help. You were my midwife .I will always remember you.you did very good work. Love u very much . Best of luck . From shopna

I was born in this hospital now my 2 kids were born too soon my third one is on the way so far I had the best experience in the birth ward. Yes I was also waiting for 12hours once when my daughter broke her ankle and the nurse said she's only 3years she just has pain and had to force to get a x-ray and find her tibia bone broke in half

It may be construed as nitpicking but I feel it's an important point. When on the ward I requested a towel in order to wash and dry. There was none on the ward and my request after asking more than three times went unresolved until the following day when I finally got one. Not a huge problem overall but speaks to it a small issue cannot be resolved/addressed how can the bigger issues ever be corrected ? Notwithstanding my nitpicking stake were kind polite friendly and approachable and have my total support for what must be a difficult and frustrating situation to hand over pay. They deserve a decent raise pay them !! Paul Logan Ward 11 F

Very disappointed. Urgent health care whose service is not even close to the word urgent. Waited 9hrs to see a doctor for my husband who was in severe pain and was already on painkillers just to be told to contact the GP for a scan(that would take weeks) and take painkillers. Please don't visit this place if you are in urgent need of medical treatment. NHS - that is not the kind of service any one should be receiving Sadly there is no option to provide a negative rating for this pathetic service

I am a former patient at this hospital and have been here for 2 weeks. Since I’ve been here over time the health care has fallen drastically. I have been ignored multiple times over and over again down to simple thing like asking for pain killers, forgotten meals, put in wards with unsanitary conditions and not following basic health procedures. Since I have been here my mental health has not been put into consideration and have been telling the nurses and doctors and get a reply with” that’s not my problem” or if I need to move something being told to “do it your self”. Terrible health care and attitude. Half of the staff should not be working here if that is the attitude they bring for unwell patients. I am going to write a formal complaint on the hm gov website and patient claim line and taking further action as this behaviour is appalling…

We’ve been told to wait up to 5 hours in emergency room. Arrived 23:30 and still here now at 7 am with suspicious of concussions!!! I came here with my husband and I feel like I’m gonna die from cold in the moment, I swear to god, those aren’t conditions for human beings. Bunch of energetic people laughing and going before us all those hours, doesn’t seem like a bigger priority to me than concussions and possibly brain damage!!!! Sickness.

My experiences have been very positive here, especially the nurses. The doctors sometimes seem in too much of a hurry to explain things properly but overall the treatment and care is very good. Good facilities in the hospital too. They are exctional with young children.

Spent around 5 days in hospital due to kidney issues. Staff and nurses were amazing, the hospital in general was clean and the food was of good standard. A&E wait times can be quite long though. I waited around 10 hours to be seen.

I'm not from London only came to visit family but had to bring my daughter here (11months) as her temperature suddenly shot up which was not normal. Found out her tonsils were inflamed. The doctor? The NHS certified doctor gave me a wrong prescription to pick up from a pharmacy only to be told by the pharmacy that this dose is only for adults. Went back to get another prescription didn't even get an apology as this could have been fatal instead I was told you can do whatever you want when I said I will be making a complaint. This DOCTOR potentially could've killed my child and I didn't get an apology? Absolutely disgusting!!! And the public want to keep clapping and giving a thumbs up to them? Before the NHS actually hires doctor they probably need to be taught manners and discipline first. I feel like just because you get a doctors degree you can become a doctor. But I believe what out health care system needs to understand that there is a difference between good doctors and bad. If a degree can get you anywhere then I believe our health care and welfare system needs to put some sort of training to some of these morons

I’d give zero stars if I could. When I say this is the biggest dump on earth I’m being polite. Rather die than ever go there again.

I used the urgent walk-in service on a fairly busy night. It took about an hour and a half in total which I'll say was a win given how many people were waiting. The staff were all very kind and doing their best to stay upbeat and keep people from feeling stressed which is always appreciated.

Recently had a Hysterectomy here.had robotic Hysterectomy. Fantastic ,no pain afterwards and home next day with 6 tiny wounds across abdomen. Now 5 weeks since op and I feel great .Staff were all very kind and helpful and are very nice when you ho back for further appointments.

Thank you for such an incredible experience. Nurses helped me every step of the way. Definitely recommend booking the whole experience.. Thanks again, will definitely come again

Not good service. I called to check on my family member status and when she will be discharged so I can pick her up. The ward numbers never pick up the phone so the call always keeps going back to switchboard. It’s so frustrating, can someone sort this mess out. Such an advanced hospital and they can’t even manage their calls properly.

Writing this review having just been discharged from this hospital after emergency surgery that saved my life. The trauma/ gynae team at this hospital are the some of the most skilled, tactful, caring, truly amazing set of clinicians you will ever come across. The facilities etc are great but the TEAM is what makes this place what it is, worth their weight in gold, simply cannot put into words how incredible they were THANK YOU RLH xxx

No waiting time at all. We are extremely happy with the treatment from the A&E department. The team of receptionists, doctors, nurses were exceptionally professional, highly efficient, polite and very caring. God bless you all.

Nurses are getting lazy, some of the nurse of 9f and 9e are very rude. They always say they have priorotise in other word , they have licence to kill people who can not talk. They are ignoring asian patients.

Thank you - your input is much appreciated by the public. All regulated front-line staff who are concerned about being criticised by regulators, especially for work done during the pandemic, need to read up on regulatory law; regulators and lawyers who are unregulated, can be somewhat dishonest about health and social care staff, simply to satisfy their sick need for adversarial trials/aka 'hearings'.

bad service, unprofessional, neurosurgeons are not qualified, they operate badly, if you have back problems do not go to this lousy hospital

Attended the children dental this morning, and the Lady On the door screening was on her mobile having a conversation on her earpiece, not interested if I had any covid symptoms, extremely unprofessional!! To identify the Lady, as you entered the building she was sat on the left-hand side.

Found the staff to be welcoming, supportive and friendly. Overall I had a positive response, fantastic advice, great experience and excellent interaction with Dr Jorge who's very much helpful, likely understanding and kindly attentive.

the taste made them totally different from others

They don’t allow visitors due to covid, but they don’t have good management of answering calls. I cannot get through to the ward because they don’t pick up the phone!!

I had a labour here in May 2020. Very mixed impressions... In the one hand, the night nurse was horrible, slow(too slow), instead of help she did what she thought was right, instead of doing what the pregnant women asked her to do. A strange doctor who made a fast scan(3 or 5 minutes!!) prior to stimulation of the labour, and said that the baby's position is ok for normal labour...That finally finished with the emergency Caesarian section after 15 hours of unsuccessful contractions with the stimulation(half of it with not working epidural anaesthesia!, blood pressure up to 200 and temperature about 39,4 before the operation)... In the other hand, a great morning team of surgeon and nurses who made a CSection very fast and professional and I'm very thankful to them, that I finally saw my daughter! This team said that the baby's position wasn't ok for a normal labour, and I found it out only after the Csection... Also I'd like to thanks to all the 8 ward(postnatal) team, who helped me and my daughter struggle with the infection after labour during the long week. They provided very good care. I'm not sure I'd like to come back here again if I have one more baby. However, not sure as well in other London's hospital, where are a lot of similar situations happens...

Very impressive, all the staff were fantastic, can not be faulted, naming Lucy Famila and Jana and all I have not mentioned .thank you for all your professional treatment, one of your recent patients David Baker,And stay safe during these Covid times worth ten stars.

Best hospital in the world cant fault there care unlike the god awful hospital called princess alexandria hospital

now this is what i call a hospital

I am always amazed every time I use this hospital. From the reception staff and porters to nurses and doctors. Everyone is so helpful, so friendly and makes what is often an unpleasant situation so much easier.

rubbish

The royal London treatment and looked after me very well when I was in, in October I did stay there for far too long but all the doctors and nurses were all SO caring and kind.

Top quality service and very professional staff

The best service in town

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I visited this hospital for a small problem that was causing me a lot of pain, I must say that the medical staff are very professional, very empathetic and try to help even if they are very busy, I think especially in this period you need to be more understanding and grateful for work they perform to help others. I hope not to visit this place soon 😄😄 but if that happens I know I'll be in good hands. Thanks to the Doctor and the nurses who made my experience much more relaxing and less worrying yesterday.

Been coming to Royal London Hospital for 8 months now for the prenatal care (ultrasound scans, blood tests, etc.). Experience been good so far until mid September.. as the receptionist changed on L8. Current lady is so rude! Extremely disappointing to be facing such rudeness especially when you are in your last trimester and quite vulnerable. I wish NHS staff had a training on how not to be abusive towards patients and just be more friendly.

Brilliant as ever last week when I was ill. It's a privilege to receive free health care from such talented and caring people. Save the NHS. Do not let Government deliberately defund and sell off services to the private sector. Pay all of our hospital staff more, every last one of them

A big thank you to St.Johns Ambulance who looked after my elderly dad yesterday extremely well, caring polite and respectful after he took a fall, as he was about to watch the Lord Mayor Show, in the City, they took him to The Royal London. Where from the time he arrived he was looked after, checking him over. Blood tests, ECG, Xrays. (Left shoulder) All came back clear. He arrived at Approximately 13.50hrs and was back in North London by 18.30 hrs. Remarkably staff in all departments, proud to say what a fantastic NHS we have in this country, especially under all the strain and stress of Covid. A big thank you all those involved. One relieved concerned Daughter.

Will always be grateful to Dr Edwards, Dr Dowe, Diane, Rachel, Si and the rest of the amazing team on ward 14F who looked after my grandma Doris in her final days. Thank you for your kindness and compassion.

ER staff are very professional, pleasant & helpful. The Renal Dept. on 9th fl. Doctors, Nurses, Dietary, Therapists, & Domestic staff are all pleasant & excellent. The nurses make you feel at home. 👍🏽

Terrible service. Careless people that with an emergency they don't give you the right priority and they enjoy being rude just because they are on the other side of the desk. What a sad experience. This is not acceptable! My mum was collapsing in front of them and they acted like nothing happened! This is HEALTH, if you don't know why you're doing this job DON'T DO IT!

I when A&E on 24 jan. the service I got was outstanding everything was done quickly and the treatment was on point and next day operation was successful. Every Nurse’s, Doctors and training students were amazing in 10F ward from 24-27 jan when I got discharged. Paul one of the nurse was very helpful

Incompetent, prejudice, cancel appointments without notice and make there own appointments without your consent or availability. Starts from 3 weeks upto to a few months to book an appointment. I hardly go doctors or hospital but when I do go as last resort, they make me feel more ill or feel worse. They change the history and scenario on your discharge papers to cover themselves when they have messed up. Doctors are not doctors. NHS is not the same compared to 15 years ago. On the day appointment. You get seen within 15mins of wait. Now its totally changed for the worse.

The NHS was able to provide care for my disabled son during his dental procedure. This is what makes me proud. Everything was done with great care, from the nurses and doctors to the support staff to make it all easier.

The operator on the "help" line shouted at me and was very rude, only because I was having connection problems and I couldn't hear him well. I was at the A&E yesterday due to some health complications, but unfortunately I had to leave without any medication as they didn't have any and was advised to go in today and collect it. As my health problem is causing me trouble with any physical movement, I wanted to confirm they had my medicine before traveling to the hospital. Unfortunately I was put through this operator that was very very rude to me, in fact no one has ever talked to me this way, and the only reason was the fact that my line connection wasn't good and I couldn't hear him well. Still in shock of how unprofessional he was, considering the fact that he speaks this way to an unwell patient that needed his guidance. WOW!

The Royal London has been there for me during the most injury prone few months of my life. They are clearly really busy but despite delays everyone has been unbelievably kind and the nurses have made me laugh when I would have been crying! The hand therapy team are so nice and talented - Anne was honestly amazing and gave me the best care possible. I'm so so grateful for everything and you can tell how hard everyone is working!

Excellent customer service and medical assistance. Thank you. Linda

Being coming to The Royal London Hospital for over ten years. It was opened as a new building around 2010. As a clean modern big site , with London helicopter base on the roof. Most of staff are polite and friendly towards patients having treatments.

Great Hospital with a high level of care and efficiency.The Doctors,Nurses and all the Support Staff here have all seemed to have found their true vocation.All the Volunteer Staff are also extremely helpful.And the piano is a nice touch in the main entrance area.I,ve heard quite talented people play it,and it makes that area a nice relaxing place to be.There is also a food and drinks outlet there.But!!!..the Lloyds Pharmacey was an absolute nightmare.There incompetence and rudeness needs to be investigated by this hospitals management.The London Air Ambulance Service has a base here on the roof.They do amazing work.They saved my cousins life following a serious motorbike accident.Please remember they are a charity and would welcome any donation.

The Antenatal appointment clinic needs to give patients their correct direct line. The numbers written on their appointment letter does not work for me. I called the switch line and again when I’ve been transferred, nobody answers. I called 8:30am to at least be one of the first people to call and it’s been an hour and still haven’t had a answer :( it’s just really frustrating, especially when it’s urgent.

My daughter had a orthopaedic surgery and she got treated very well for 2 days i would mention the doctors and nurses the nurse name but im unable to recall the names. I would definitely leave full starts. Ambulance review is personally amazing JACKEY AND RYAN helped my daughter get up the stairs and they were very lovely and definitely deserves awards as well as the nurses and the surgeon. very good service

I've been in the A&E, and CDU days 22, 23, and 26 May 2023, and I had a great experience. Having spent a lot of time there I had the opportunity to observe what was going on. The triage team is polite, friendly, and warm. The nurses always on top of every situation totally maxed out but always with a good mood, and occasionally have to handle unreasonable unsatisfied people that let emotions cloud their judgement. The doctors are friendly, professional and careful. I had an issue in my throat and the team responsible to take care of me was awesome. The first time the issue was not solved, the second time it was. A big thanks to all this professionals that everyday save patients from their physical pain misery. That every day expand the life span of all its patients. And they do it with a good mood and a smile in their face. These are the true terrestrial angels. Obviously I waited. On public hospitals emergency departments it is a given that there will be waiting, I don't even understand why so many grown ups get shocked with it.

It's a great hospital to give birth at!⭐️ We've spent there 6days and our experience was simply amazing. Midwives, doctors and nurses from the wards 8B, 6F and 8F are real life superheroes🦸🏻‍♀️ they're so kind, attentive, helpful and fun that it's even hard to believe they're working such a long shifts all the time, it's truly incredible how they manage to stay so fresh and caring. A huge thanks to each and every one of you! You all have made our experience so special and unforgettable in the best possible way♥️ Best wishes from our baby Harry who was born on 26th of May👶🏼✨️

Had shoulder replacement all OK with surgeons etc come to ward different problems all together , I been here 5 days now instead of 2 as no doctors have visited. Today is the great escape, I'm Off!! I stink I have lost weight some staff are ignorant and rude. No tv no trolley I sit all day as opposite the loo seeing who coming and going, nice.

Had a nasty fall went to A and E on 8th June. Had excellent care and attention the staff were professional and thorough in their examination and care of me. I broke my nose, cracked and broke my teeth cut my lip hurt my knee and hands. Given how busy they were I arrived at 7.30pm discharged at 2 am, with GP referral letter and medication. Given I am from Wales not London found the hospital and staff, wonderful and what to thank them so much.

Huge place, been several times as relative in there, lifts took a bit of getting used to but fine with them now, however 'always' see people totally confused by the lifts. Lift system very badly designed. Always a problem to find parking. Far to few spaces for disabled! Authorities when will you understand people go to hospitals because they have too, not want too, therefore cater for better parking, I mean there's land shuttered off deserted on the grounds why can't this be used as is for people visiting or patients attending as well as disabled. Get off your high horses and pushing poor people further into the ground!

Avoid if at all possible! I waited almost 5 hours in the urgent treatment centre. I kept being told they'd call me soon. Then once I saw a nurse I had to wait an additional 1.5 hours for them to hear back from the ophthalmologist. The ophthalmologist then diagnosed me with blepharitis without having seen my eye and my symptoms not matching those of blepharitis at all. Not helpful and a complete waste of time.

If I could highlight zero stars I would. The reception team who work here obviously are just doing this to pay the bills - some of them don't even care about the patients, don't answer the phones and do not provide service with a smile. I have been under care here my entire life (25 years) and it's like people have just lost their humanity and don't care about sick people... it's just a job to them. Literally trying to get a hold of my records as I am not part of the hospital anymore and they literally pick up the phone then put it down. Useless people. As for the consultants, had a few including Dr y congenital condition can't be helped and I just have to "live with it" even though I went for 2 other opinions who said the complete opposite. One person tried to do inappropriate invasive investigations on me.

Today I had an appointment with anesthetic consultant called Tim. He is marvelous, he is best i ever seen anyone in NHS. He is real professional gentleman. First of all, he welcomed me and had a short chat about my commute. Then he explained in detail why i have been called in today. Clearly he had extensive knowledge about my medical history. Clearly he read my medical history notes to understand my position for this coming up operation. He didn't show any urgency just to fill in the blanks, he gave me time to ask any question relating to anesthetic. I am really very happy satisfied about the procedure coming up soon and a very best human behaviour he showed to me today. Wish you best of luck in future Tim. Thank you very much for today's brief regarding my operation coming soon. Bless you. Regards S Rashid

My experience at Royal London Hospital: * Ambulance home attendance paramedics are kind and helpful. Some paramedics get to you quickly, other times there is a bit of waiting time. * Hospital receptionists show no interest in your situation and couldn’t care less whether you need urgent help or not. * Some nurses have no clue what departments to send you too. * The waiting time is ridiculous most of the time between 5-7 hours. They don’t prioritise serious medical conditions over non serious. * Some new starter nurses have no clue how to perform basic tasks etc putting needles in to draw blood leaving bruises and jabbing the needle multiple times looking for a vein. * Some staffs at the hospital are kind and helpful others have bad attitudes and make you feel unwelcome. * Some nurses whom handle babies are gentle others are really rough and aggressive. * Some staffs talk to each other when you’re close by saying indirect inappropriate comments about you to make you feel uncomfortable. * The hospital has many facilities etc bathrooms, parking, baby feeding rooms.

This hospital is amazing! We had our baby there and from my very first appointments I realised how kind and caring nurses and doctors are in this hospital! I was afraid of pretty much everything related to birth - but thanks to everyone working there my experience was very positive. Highly recommend!

Email addresses of the CEO is not disclosed to stop victims of I'll treatment contacting him

The nurses and doctors are so rude, if u ask for information and something they treat you so badly as if they didn’t care of your health. Sometimes I think they are just there for the money

Since February 16th I have been calling the numbers provided to me and so far I have received absolutely nothing. There are more than 20 attempted calls to be answered and when someone answers, no one can make an appointment, no one knows how to transfer me to the responsible sector or write down my details and so far no one has contacted me yet. the hospital says I have to call the family doctor, the family doctor says I have to call the hospital and no one does anything. I took blood and urine tests and still haven't had access to the results. I don't know how my health is, whether or not I need to supplement any vitamins, etc. I'm almost 20 weeks pregnant and so far I haven't been able to make an appointment with the midwife that should have taken place at 16 weeks. I am extremely sad, tired of trying and very disappointed with this neglect. This is absurd and disrespectful. I chose the Royal London Hospital because of the convenience of being close to my home, despite having read several generally negative testimonials and that is why I leave my testimonial, so that perhaps I can help other pregnant women not to go through this stress and embarrassment. This sector has terrible service.