Charing Cross Hospital image

Charing Cross Hospital

General hospital Government hospital

😠 Is already hard to be in a hospital.. but this time I don’t have words to describe how awful was my experience at this place (can’t even call it hospital) I’ve been eating for more than, read carefully- 15h. And yet have the diagnostic as they have to consult a external specialist. The lack of commu... People often mention hospital, staff, time, waiting, care, doctor, hours, told, people, nurses,


Address

Fulham Palace Rd, London W6 8RF, United Kingdom

Website

www.imperial.nhs.uk

Contact

+44 20 3311 1234

Rating on Google Maps

3.70 (670 reviews)

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Featured Reviews


Frequently mentioned in reviews: hospital (62) staff (55) time (34) waiting (34) care (33) doctor (31) hours (31) told (25) people (25) nurses (24)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Imad M. 1 year ago on Google
    Is already hard to be in a hospital.. but this time I don’t have words to describe how awful was my experience at this place (can’t even call it hospital) I’ve been eating for more than, read carefully- 15h. And yet have the diagnostic as they have to consult a external specialist. The lack of communication and empathy was unbelievable.. thousand of pounds a year taking God knows what they do with it. The most disappointing and awful experience in a hospital ever.. the NHS but in particular this hospital has lost my faith. Extremely disappointed with the poor service, the waiting time (keep in mind I was on the emergency service A&E) from the Doctors, the nurses and the stuff in general.. please if you can avoid to come here do it. It will safe your time and health..
    19 people found this review helpful 👍

  • 5/5 Ana T. 2 years ago on Google • 195 reviews
    Went there for a CT scan. The wait wasn’t long at all (i went private and not on NHS). The staff were amazing, Nada was very kind, informative and reassured me as i was a bit nervous. The process was very quick with no discomfort at all. Becky was also super nice to me. Thanks ladies. Keep it up.
    13 people found this review helpful 👍

  • 1/5 Thomas S. 1 year ago on Google
    I came to A&E with my very sick, elderly mother at 21.30. We knew there'd be considerable waiting times but didn't expect just how bad the situation would be This is a long read, but it's worth reading. Everything started well. Initial assessment (blood pressure/temp) was almost immediate and she was told she'd soon be seen by a doctor She then had her blood taken about 30 minutes later. Things went downhill from here. About 2.5 hours passed, and nobody saw her. There were just TWO other people in the room. No communication from staff, no checks to make sure she's ok - nothing. Eventually she saw a doctor, who promised her an injection. She repeatedly told the doctor that medicine in the injection did not help her AT ALL when she took it in tablet form, but he gave it to her anyway. She had to wait another agonizing 1h+ for this, rather than administering it asap. The medicine had zero effect, despite my mum's protestations. They also did a CT scan for her head - although this was about 6 hours after we came in. However, I'm still glad they did this. Still in an extremely bad state and with 0 signs of improvement, they sent my mum home. We left around 5am, over **7 hours** since our arrival. She left with the exact same symptoms and state as when she came in The waiting room was also a sad state of affairs. The key things to mention: - People there were visibly not in a good state. However, nurses rarely checked up on patients, despite walking around the ward and idly chatting in the adjacent room. About 3 of them. Just no real signs of caring and attention, to people who really need it. - One nurse (Jamaican i think), was very RUDE to other sick patients, shouting at them quite aggressively when they didn't hear her (they were elderly) - There is very little privacy. In the consultation room at the beginning, the doors are open, and so you can hear the conversations of others with the doctor The same is true for the main A&E room, where you can hear almost everything - The nurse at some point went to other people in the main waiting room to give them medicine, seemed a bit strange but maybe that's normal - The receptionist I called before arriving was EXTREMELY RUDE, shouting on the phone when I asked him how long it would take to be seen. Very dismissive. On shift March 4th Saturday night. My mum was very unwell, and if she had been critical then I'm not sure waiting for 6 hours would have ended well, at all. I sympathise with people who are very ill and need to wait for so long; it's extremely dangerous If you chose to go here, I hope you have a more positive experience. The NHS is not free like everyone says – we pay (high) taxes for it. It should provide a better service and more funding needs to be directed toward it to ensure better staffing. I sympathize with the docs, and really hope this review is taken seriously. It could save a life. -
    14 people found this review helpful 👍

  • 1/5 Vincent L. 1 year ago on Google
    Hey all. I am not one to slag off business or people but that experience was awful. In A&E for 7 hours or more and still did not not get the help from a doctor I was badly needed. I never seen anything like it.! How long for you have to wait before you can see a doctor. Some 80 years old lady waiting 8 hours and she was not even seen or look after Where is our tax and vat money going ?? I am very disappointed I don't ask for much in return of my consistent contribution to modern society but to be be seen by a doctor will be nice
    13 people found this review helpful 👍

  • 4/5 Lazaros K. 4 months ago on Google • 498 reviews
    One of London's leading hospitals, very close to its centre. Very clean and neat space that receives hundreds of visitors every day from all over the country

  • 1/5 Alessandro Di G. 1 year ago on Google
    This hospital should honestly close. The worst experience and service I have ever witnessed. One would think that in a city like London one would be cared for adequately, but not if you come to this hospital. My girlfriend has come to the A&E here at least 10 times suffering from gallbladder stones needing surgery. In America or Italy it would be an immediate surgery because of the pain caused and damage it can cause to other organs if left untreated, but not here. At least 10 times she came, not including the 5 times before that it took them to diagnose her. They left her for a minimum of 5 hours each time just to speak to a doctor/nurse about symptoms and after she did would be sent home despite the gravity of the situation. The last time she went she had acute cholecystitis was given antibiotics that gave her adverse effects and sent home. The surgeon told her come back if you start experiencing jaundice. Disgusting. We then went to Chelsea and Westminister and they immediately admitted her in the hospital and told her she will get the surgery because of how grave her situation has become. If you don’t have the funds to properly care for patience nor the staff, it is better to close. People’s lives are at risk. This is no disrespect to the numerous staff that I am sure work tirelessly there, but the A&E services my girlfriend received were negligent and appalling.
    9 people found this review helpful 👍

  • 1/5 NanoSann 1 year ago on Google
    I have been to this A&E multiple times, not by choice but due to my circumstances. And every single time my experience has been terrible. It’s understandable how wait times are long, but having receptionists with terrible attitudes who chat amongs themselves ignoring the patients and doctors who look like they don’t want to treat anyone is completely unprofessional. I understand it is a difficult job, I am a student myself studying healthcare. If a patient is coming to you for help, You don’t leave them emotionally distressed, ignore them and tell them it’s not an emergency. I was not even examined properly, the doctor didn’t even look at what was wrong. I was brushed off after I waited 4 hours to be told Nothings wrong without being examined. For months I have been going through this, in and out of this hospital and not once was there an outcome. They want you to be completely gone before they help you and even then, they’ll say it was too late. Terrible experience.
    7 people found this review helpful 👍

  • 1/5 Emrah O. 1 year ago on Google
    Let me summarize you our 3 hours under 3 minutes, so you know what to expect if you visit here. And maybe, the hospital management can learn from the chain of issues. We are not living under a rock so we were prepared to NHS and long waiting times. But the real problem is beyond that; it is the ambiguity, a system that lost the human touch in the whole process. After a week living with flu, my wife got worse and started to develop a wheezing lung, with shortness of breath. We are a family who normally tend to wait, but this time - it really became a “okay, we need to see a doctor now”. We called the hospital first. Yes, she wasn’t good, but still not too extreme that we could wait over the bank holiday to have more alternatives in daytime. First on the line, a very rude call operator. A polite opening from us and a simple question (how long is the waiting time)- turns into a frustrating conversation. He did not even let us talk, continuously interrupted, rejected to answer the question and held a blaming tone: “if she is unwell why are you not bringing her”. I honestly think an ordinary person would have a much better chat - quite shocked to get this from a professional who is trained (I hope) to do this. Whatever, we hang up, and decide to leave home (bad decision, if we knew what we’d go through). We check in and get told to wait. 20 minutes, a lady calls and gets her blood pressure and temperature. She adds “nothing to worry, you have a flu, I have one too”. Okay, that doesn’t make us feel better, but fine. We are told to wait again. Another 20 mins or so, someone else calls us in. She listens to her complaints for 30 seconds, gets us to another room full of patients, asking to wait. The whole thing feels like a game; we are level 3 now. We observe nurses bringing medicines, patients coughing without masks (and not covering their mouths), nurses hanging serums to people right there in the waiting space. You feel like you will get worse by just being there. More than an hour passes; a guy brings a wrist band with her name on and leaves. No screens, no numbers, no clue what to expect or when we will be called. There are people coming in to the waiting room after us and get called in earlier than us. You just constantly ask yourself “what’s going on???”. I decide to find a nurse and ask a rough idea how long we should wait for, or if our name is even on the list. And she says “oh, current waiting time is 5 hours”. I mean… You can imagine how we felt at that moment… 3 hours for absolute nothing. She would be better off staying home, and we would not add congestion to this system if that call operator, or receptionist, or nurse #1, or nurse #2, or nurse #3 - just someone gave us the slightest idea of what to expect. Or just a simple check and medicine prescription. Rather the whole 3 hours felt like an endless chain, and no idea how long it would further take. Of course we called a cab and left for home. Never, ever again.
    7 people found this review helpful 👍

  • 5/5 Heike K. 1 year ago on Google
    Great, efficient service with the breast clinic. I went in for a check up (everything turned out to be fine, and thanks NHS for the fast reassuring service) and was done 35 minutes after my scheduled appointment - this included three different checks with three different people. Special shout out to Josette (hope I got the spelling right) who made a procedure that is awkward and unpleasant by nature a lot better, all the staff was kind and efficient though.
    7 people found this review helpful 👍

  • 1/5 Robert C. 1 year ago on Google
    Nothing wrong with support staff, consultants or surgeons. This review is due to the slow and / or incompetent inpatient pharmacy. I was discharged and yet took 3 hours for them to dispense standard issue meds. Multiple phone calls from nurses and visits from family to chase it up, yet we were all continuously told 20 minutes every time. Ridiculous. A wait so long that what would be a 45 minute journey back home is now 1.5 hours due to hitting rush hour.
    6 people found this review helpful 👍

  • 1/5 Haydar 1 year ago on Google
    I was referred by my GP early in 2020 to gastrointestinal surgery and I waited 9 months to be seen, only to be told that I need to be referred to a urologist. An internal referral (I have a copy) was done in September 2021 - so I don’t have to wait more because I was in pain. After four months of waiting and calling I was told the internal referral never went through and I have to start over. My GP send an urgent referral in February 2022 and tagged the first referral so I would be seen asap. We’re in June 2022 and I’m not even given an appointment date. I was told today on the phone it’ll be escalated but neither an appointment was given nor even an estimate to when I could be possibly be seen. Something is not right here. My internal referral was lost or dropped without me or my GP was informed about it. I’m still in pain and I haven’t been seen in two and half years despite two urgent referrals. I cannot afford private doctors and need immediate medical help. Thank you
    6 people found this review helpful 👍

  • 1/5 Juel S. 4 months ago on Google • 3 reviews
    Lunatic Asylum! Only went in for dizzy spells and Mobility issues, luckily I didn’t end up getting sectioned and lost in the system! Avoid at all costs! Not fit for purpose! Bedlam! Just wanted to follow up my review! Doctors at Charing Cross gave my Steroids! I asked doctor would it make my hair fall out? He said no! I stupidly trusted him! Of course my hair fell out! My hair is ruined! I’m completely destroyed! I earn money from having nice hair! They clearly never cared about me! I’m now suffering from Severe Post Traumatic Stress which is why I was ill in the first place! Have the Steroids worked?? No all they have done is made me extremely sick, wee every 2 mins, develop a lump in my breast, I have marks all over like I’ve been cut with a knife! So depressed I’m not the same person! Is my balance or walking any better than when I last had a relapse without any drugs? No the Steriods have made it much worse! Taking Steroids is the biggest single mistake of my life! And trust me I’ve done some really stupid things! But Steroids?? Should be banned in my opinion!
    5 people found this review helpful 👍

  • 1/5 Andzelika O. 2 years ago on Google
    Such unprofessional and rude doctors and staff. My partner has been left at Emergency for 4 hours waiting in pain. No one did come to see him and yet they open the door for me and told me to f***off from there. My partner was in life threatening condition. They gave him paracetamol and sent him back home. Next day we had to come back. My partner almost passed away. After 3 days of battle with them he was finally taken to the hospital where he was again left in pain for 5 hours begging for some pain killers. When I called to complain that time he has been given morphine. Avoid this place if you can. I will definitely take next step against this hospital,doctor who has been so irresponsible and Emergency department. The worst experience ever.
    5 people found this review helpful 👍

  • 1/5 Mapi_Photographer 1 year ago on Google
    Every time that I have to go to A&E at this hospital is the same situation. They don’t have any staff and the doctors are taking only one patient every 2 hours. Some of the staff are only walking around or eating during they are working. It is really unprofessional and the worst part is that the patients have to wait for hours with pain. I do not know what it is the exact problem but always it is the same story. Too many people doing their jobs with really poor quality or lack of staff. 100% not recommend it.
    5 people found this review helpful 👍

  • 5/5 Lia L. 1 year ago on Google
    I want to thank Dr Peter for his excellent care of my mother in the Urgent Care Centre today. He was kind and professional. He really listened and she was so happy and thankful for NHS. And thank you to all the A&E staff, keep up the good work!
    5 people found this review helpful 👍

  • 1/5 Angelina sings S. 1 year ago on Google
    Worst A&E experience ever! Patient couldn’t make their decision!Today 11th May Wednesday I went A&E at 8:40am. After blood pressure check I met a Young nurse I would like to see A&E GP for antibiotics and body changes which related to the treatment. She keep speaking about I should change my GP and get online appointment. I told her “As a patient we need to see doctor face to face as soon as possible when we found our body change that’s why I come here.” She put me on A&E doctor (4 hours waiting at least) instead A&E GP (1 hour waiting) The reason is I have little cough. (I don’t have fever and I am covid negative )I discharged my appointment for couldn’t make my decision to see an A&E GP .
    4 people found this review helpful 👍

  • 5/5 jsahota1 2 years ago on Google
    Currently admitted on floor 11 South . Every person that has been involved in my care is and has been amazing, everyone going above and over in taking care of my needs. Everyone very helpful and have a very caring concerning attitude to helping. thank you everyone.
    4 people found this review helpful 👍

  • 1/5 Shaz B. 11 months ago on Google
    Palliative care for my beloved late father who initially went in for a chest infection, then he got better but was still kept in as he stopped eating, then we were given the worst news that he is at his last stage. I dnt understand how that suddenly happened. Then they stopped all his medication for his diabetes, thyroid, blood pressure etc. So no food and no medication. Yet he was still communicating with us and seemed fine. Days went passed and then he got weaker...but we still held onto hope. It seemed they didn't want him to get better, Offering nothing to help. How is an 83 year Old man meant to continue without food let alone his medication. My mother had to argue with them to get him on the saline drip. They allowed it. Then they came with several medications to help with his "breathing" or for the "secretion" and "pain". Now we asked them what they were for and they would get so rude about it saying it would help him! . Like they want to force the medication, which we rightfully questioned. But it seemed my father being in the room for 3 weeks was an inconvenience to them like they needed the bed/room for another patient which one of the nurses did actually admit. Lastly last thing was we all had to leave the room when they had to change his nappy understandably but my mother wanted to stay and they wouldn't allow that if that is not suspicious I don't know what is why can't my mother stay in the room what is it you guys are doing!!
    4 people found this review helpful 👍

  • 1/5 Trish K. 2 years ago on Google
    Beyond doubt one of the worst hospitals you can go into or visit. The nurses are dreadful, just dreadful. Their lack of care of the sick is simply shocking. Poor monitoring of fluids and drugs, notes are dreadful. If you dare to complain you are taken into a side room and advised that you are impacting on their career - can you imagine, whilst your elderly mum is getting ill not because of her ailments but because of their lack of care, you are told that you cannot complain because it impacts on them. If you are well enough to walk, walk to a different hospital.
    4 people found this review helpful 👍

  • 5/5 Diogo B. 1 year ago on Google
    This is an honest review. I was admitted for accute bleeding. Although I was in hospital for 11 days. The doctors were able to fully resolve my issue, despite the long time it took. The only down side was the lack of qualifications a lot of the ward nurses have, showing their clear lack of nursing skills.
    3 people found this review helpful 👍

  • 1/5 Mohsen P. 2 years ago on Google
    Worse Hospital in South West, very rude doctor you have to see for sorting out your problem, no communication after patient left the hospital with the very poor communication throughout for putting you to the right departments. Avoid if you can otherwise good luck with your treatment. NHS today hidden behind the COVID and using that as excuse for the own lack of incompetent. SHAMEFUL
    3 people found this review helpful 👍

  • 1/5 How W. 4 months ago on Google
    No stars for Imperial Health Oncology service. It is extremely overrated. Consultants play god and do not give the patient any say in their health care. They flatly declined to provide treatment and placed end of life tag with NO opportunity for a 2nd opinion. The consultants, registrars and the doctors wielded their power over my loved one, always talk down to her and have dismissed her life as being worthless. Imperial Health Oncology is certainly NOT a world class service. In fact the Trust should be investigated. PALS at Charing Cross are not fit for purpose. I have made an official complaint and also wanted to post a review to Charing Cross Hospital website as I wanted to share our experiences with the public, however, as the hospital controls what is posted on the website, they declined to accept it as it was 'too serious' to be posted as a review. No surprises there! General public, please be very careful if your family or friends are admitted to any of the oncology wards at Charing Cross. I am literally begging Charing Cross Hospital to challenge anything I have said here. In fact I have put this mildly. Please challenge me! I wait to hear from you!
    3 people found this review helpful 👍

  • 1/5 Bow F. 2 years ago on Google
    Astonishing lack of empathy from, in particular, the reception staff in the A&E department l, when it is needed the most. Fell forward at speed and my teeth went through my lip, pharmacist said it was infected and urged me to go to the hospital. Which I wanted to avoid specifically because my experiences at this hospital have never been good. I was in a really bad way and had been waiting at a far busier hospital 5 hours previous. They lost the appointment made by 111 twice and couldn't care less. I know they're busy but there is no excuse for the lack of care or empathy shown in this setting. Tl;DR Complete lack of care, complete lack of empathy, A & E is cramped and hygiene levels could be better.
    3 people found this review helpful 👍

  • 3/5 Narcisz K. 2 months ago on Google • 63 reviews New
    Today I had the pleasure meeting the neurosurgery team.Prya, the receptionist was very professional and friendly. I've been seen by Dr K and I've received a bit of mixed treatment. He greeted me friendly, told me I am his last petient but then and talked very fast, upon asking about my symptoms he annoyingly turned me down stating that we are NOT here to talk about my hands, only my legs. My spine condition causding me pain and loss of senses in my hands just as much as in my legs. He did not let me talk about it and I felt incredibly hurt. I do understand you see an imaging of me and what you've learned about symptoms, but I am the one who's experiencing the pain and all the worriesome deteroiration throughout my body including when the pain is mirroring up into my shoulders. This is included in the detailed letter he and the whole department received a year ago. I've been waiting for this face to face appointment for almost 2 years by the way. Nobody took me seriously up until I started collapsing and dropping things. He then proceeded telling me that I can do everything normally which I am NOT able to and I now rely on daily carer visits helping me even just putting socks on as I am barely able to bend. I looked at him with understanding that it was a Saturday appointment and knowing he and probably the whole department is overworked which I do understand. But I cannot understand wat's preventing healthcare professionals from listening. I have all ogether a great experence. I am sure he is an amazing specialist. But also this has been another visit for me to a place where I have not been heard. I would like to personally thank Prya for helping me arranging a quicker transport home as I am unable to sit long and was in terrible pain. She also arranged some food for me which I am very grateful. The NHS Patient transport was incredibly helpful and friendly as most of the time they are.
    1 person found this review helpful 👍

  • 5/5 Pierina T. 3 months ago on Google • 115 reviews New
    Anthony Thayaparan, in The Fracture Clinic, was excellent! He went above and beyond expectations, ensuring I understood what he was saying. He was calm, friendly, patient, thorough, and relatable. Best appointment I've had in years!

  • 1/5 Brittany T. 3 weeks ago on Google • 3 reviews New
    Nikoletta was extremely rude to a patient, no compassion or respect. Dismissed patients requests for internal scan due to pain and walked out on patient. Nikota is meant to be the head nurse and this is scary and appealing to see how she treats patients at the hospital, her position needs to be re evaluated, I’m concerned for the future patients that might be in her hands. So rude
    2 people found this review helpful 👍

  • 5/5 Daniel D. 1 year ago on Google
    A marvellous example of fantastic clinical practice and undoubtedly the best hospital I’ve ever been admitted to. Your nursing team, attention to a patient’s well being both medically and nutritionally are unparalleled. Your staff nurses are both tenacious, kind and incredibly efficient despite numerous challenges from patients who are difficult or demanding. My sincere thanks to all your A&E team in particular. For your kindness and generosity. I’d not go to any other hospital unless I had no choice. Congratulations to you all.
    2 people found this review helpful 👍

  • 5/5 AB A. 2 years ago on Google
    I called to reschedule my appointment and spoke to a very nice person. Polite and helpful. A lot of rude patients must phone up complaining to them as their lines can be busy. I wish people would understand that team DO NOT cancel our appointment that is THE CLINIC not THE BOOKING OFFICE. The lady explained she often gets abuse and rude patients. Poor NHS staff, I wish them all the best
    2 people found this review helpful 👍

  • 1/5 Diaz D. 2 years ago on Google
    I was seen my a surgeon called Lydia and she was so rude, she didn’t help me at all with making me feel comfortable about my situation! She essentially made me to feel like I was wasting her time and shouldn’t be there! Had to leave without any help and was very upset.
    2 people found this review helpful 👍

  • 2/5 Mr R. 7 months ago on Google
    I came to A&E for my reasons. The waiting queue at night is very long and that’s a warning. Come in the morning around 10:00 AM. Anyway, I was kind of hungry so I got some crisps from the vending machine, then bought hot chocolate. DAMN. Hot chocolate was less than a quarter of a takeaway cup! I payed £2 for that!!! Outrageous. Edit 2: Read some other reviews and saw one that shocked me to my core. It was about 2 doctors wildly mistreating a ‘vulnerable’ patient, forcing them out of their will and being absolutely inhuman to them. I hope and pray that whoever that was, got out of there safely! An investigation should be brought to this place and surprise inspections should be taken! Cannot believe this. I will compare some of these doctors to animals. It’s like wild hyenas hunting/taunting their prey. What a shame to the hospital. Ripping people of their trust to health professionals. I hope that TRAINEE DOCTOR AND HEAD NURSE get into lawsuit for abuse!!!
    2 people found this review helpful 👍

  • 1/5 Lily 8 months ago on Google
    Went to A&E for an ear infection and had the most shocking hospital visit I have ever experienced. Trainee doctor Mayowa Faluade Akinroye and head nurse Kiran Gohel (you can see her on the far left in the photos I uploaded) and the tall, black, female doctor whose name they refused to give me should be sacked immediately!!!!! The trainee doctor assigned to me, Mayowa Faluade Akinroye was extremely rude, arrogant, condescending and acted as if I was a huge inconvenience by being there. He suddenly left saying he would be back but didn’t ever return. We then heard an aggressive altercation and realised that he had physically pushed a vulnerable and disoriented patient (that was asking to leave) into a room, retraining him against his will. My mother and I were horrified and then witnessed a long interaction between a tall, female, black doctor with very short cropped hair and the very unsettled patient. The way she spoke to him was DISGUSTING! The patient kept saying he wanted to leave and she was extremely aggressive, threatening him that she would call security to force him into a room against his will again. He asked for the chat she was insisting on being held in the corridor and she refused. It would have been much better for him and other patients if she had just done the chat where he was and kept him calm and feeling safe. She kept saying ‘I wish you hadn’t come here’ and ‘unfortunately you came here’ and ‘unfortunately I have a duty of care to you’. He was clearly distressed and fearful of being physically forced into a room again against his will. She demonstrated no empathy, care, or kindness, just aggressive threats that made him more fearful. She and Mayowa Faluade Akinroye should be deeply ashamed of themselves, we are appalled that anyone could treat patients like this. I told the head nurse Kiran Gohel what had happened, asked how to complain and for the names of the doctors. She refused to give the names saying ‘I am not giving you anyone’s names’ and couldn’t have been less interested in my concerns despite witnessing the entire altercation herself. She is a nasty little woman and refused to give me her name too but I got it by reading her badge. The reason they have badges is so that they are identifiable. They are not allowed to withhold this, especially in regards to a complaint regarding physical and verbal abuse. She cut me off while I was explaining what I witnessed and said ‘make a complaint, this conversation is over’ and walked away as I was still talking. Absolutely shameful, vile woman. I am SO DISGUSTED and do not know how they sleep at night treating vulnerable patients like this. None of them are fit to be working in healthcare. Awful humans, let alone healthcare ‘professionals’. Thankfully, I’m in law and am able to ensure that this is dealt with appropriately and filmed the whole thing, but for an elderly/physically/mentally vulnerable person, they will be abused by these awful staff and unable to fight against it. It makes me so scared for all of the vulnerable people entering this hospital. Sack them and replace them with kind, caring, empathetic people that are fit for the job. Or have all the good ones gone private? Regardless, these three should be deeply ashamed, absolutely disgraceful people. Avoid this place! I have always had wonderful experiences at the Chelsea and Westminster so will be going there from now on and taking further action against these three appalling staff at Charing Cross.
    2 people found this review helpful 👍

  • 5/5 L P. 2 weeks ago on Google • 103 reviews New
    The best hospital 🏥 📍

  • 1/5 Ani 3. 1 month ago on Google • 60 reviews New
    To the staff who work from home at imperial trust while the directors have empty meetings maybe use the £80,000 you’re earning to clean the bathrooms, clean the hospital chairs and lighting and improve the food kiosks and awful smell. Thank you!

  • 4/5 Ray C. 1 year ago on Google
    I attended theA&E department and was admitted to have examinations which resulted in an X-ray and MRI scan. In a 4 day stay I was given excellent treatment by the doctors, nursing and portering staff. Thanks to all of them for their professionalism.
    1 person found this review helpful 👍

  • 5/5 Nikoza Travel & M. 1 year ago on Google
    5* due to the amazing doctor Mac (orthopaedic). While visiting London, my daughter broke her foot on a Sunday evening and even if this is not a children hospital, he helped us and treated her amazingly. The procedure until you get to the doctor is completely ridiculous though.. you gotta talk to the receptionist and then to a nurse and then she sends you to see the doctor - where you lose valuable time and suffer for no reason. I guess this is an NHS issue though, which doesn’t mean that this hospital and its staff, is any less amazing. My daughter and I thank you doctor Mac 🤍 Greetings from Greece.
    1 person found this review helpful 👍

  • 5/5 Astrusale M. 1 year ago on Google
    I have attended St Mary's hospital and I was contacted by the Admission Department at Charing X with the date and details of my surgery. Carly was extremely kind from the get go and she handled a difficult conversation with avery emotional and very fragile me. She was supposed to give me the date and hung up the phone but she stayed on the line and offered support and comfort to a stranger she never met in her life. She has been at the end of the phone since and has arranged for the most supportive, caring, kind possible experience, including working with the Surgeon and the Wards to find me a bed to stay overnight because I don't have anyone to look after me in the aftermath of the operation. She took it upon herself to amend dates and times and put in motion the Department.She arranged for my assessments, phone consultations and introduced me to Monday who's following in Carly's footsteps has been in contact to arrange a suitable location for me to be admitted. I called PALS and expressed all my gratitude for what Carly did, she initiated a journey into one of the most underrated Services in this Country, mainly run by people who hopefully gets appreciated for taking care of us, no matter what.I have been harsh with the NHS when they failed me and I am fair in praising and ranting both. We are all taking things for granted and sometimes forget that that one individual who is just a voice over the phone can make the difference to our lives choosing to be kind.Despite Staff shortages, sickness, person problems, frustration and a good deal of indifference Hospitals are trying to do their best with what they are given.Which sometimes isn't very much at all. I have now been redirected to St Mary's so I will not have the privilege to meet the Admission Department Team (although I think I might interfere with Fate for once and change this) but I have been humbled by the support network they created. I have always believed that you get what you give and that some people are in their profession for a high purpose. You should always be kind to strangers, they might be Angels in disguise ❤️❤️❤️
    1 person found this review helpful 👍

  • 5/5 Indra M. 1 year ago on Google
    My partner is severely brain damaged and has ended up in many London Hospitals in the last 29years. Most of the time I have dreaded the Hospitals. Mainly the attitude of the nurses. Charing Cross has been the best hospital and the nursing staff on South 6 has been the most wonderful nurses l have met. Not only are they caring to my partner but also very kind towards me.
    1 person found this review helpful 👍

  • 5/5 Samah K. 1 year ago on Google
    Best hospital! I did my injection due to severe lower back pain two days ago . They were so friendly and polite. Everyone trying to do their best to make you feel comfortable and relaxed. I thank the doctor for his great work and all the stuff were very supportive, sorry I don’t remember all names I was in such a pain but nurse (Lee) was holding my hands all the time and saying “I wish I could take the pain from you “ such a kind , thoughtful and human she is . Other one got me tea and coffee after the operation. I do always respect NHS for the great work but this time I thank them each one from my heart ❤️🙏 All the blessings people keep going 👏
    1 person found this review helpful 👍

  • 5/5 Kim V. 7 months ago on Google
    This review is for the Ambulatory Emergency Care. Thank you to the team there for looking after me. I went in to check if I had a DVT on a Saturday morning, and the staff were very attentive in ensuring I was checked as best I could, considering ultrasounds weren't available until Monday morning. They ran my blood tests, and set me up with enough blood thinners as a just in case, and because they found that I was severely anemic, they gave me an urgent iron infusion. Thank you Dr Chen, Maurine, Estherine, Minnie and Kimberly for your help on that Saturday, and on Monday morning when I came back for the ultrasound. The clinic was spotless, the waiting room was really clean, the staff seemed happy. Thanks again.
    1 person found this review helpful 👍

  • 1/5 MaZza0000 6 months ago on Google
    They refuse to review me after initial appointment. Apparently I improved, not sure how they can figure this out without seeing me. The Dr here prescribed me medication that is not available in the UK. Total waste of my time for a service that I paid for.
    1 person found this review helpful 👍

  • 1/5 D G. 2 years ago on Google
    Had a really lovely Porter helping me. I, however had a horrible experience trying to find where I was supposed to go, everyone kept sending me to the wrong place, saying it’s not what they deal with and they can’t do anything to help. I am a carer for an elderly lady with dementia who I had taken to get a blood test, I was told to leave the room even tho I had a visible exemption badge on. I then pointed at it and said I am exempt and they still made me leave. I feel very embarrassed and the lady I care for wanted me to come with her.
    1 person found this review helpful 👍

  • 1/5 Rebeca D. 2 years ago on Google
    Worst possible place one can experience in London. Extremely rude staff, not helpful at all, literally just having a laugh. The receptionists are constantly joking behind the desk whilst people are really unwell waiting to be seen. Doctors and nurses are understaffed, no time or desire to really listen to the patient's concerns - the real attitude is basically ignoring. Thank you NHS, you provide the worst service whilst silly people like young professionals are paying for your wonderful holidays. Thank you Charing Cross Hospital, you are indeed the worst experience I have ever had in my life. I really hope people will eventually wake up and share their experience, maybe one day something is going to be changed in better. Rude. Unhelpful. Absolutely horrendous.
    1 person found this review helpful 👍

  • 1/5 Brenda Della C. 2 years ago on Google
    Literally the worst hospital I have ever been to. The doctors are so rude and uncaring - they should not be working in medicine. During the pandemic, I went to the hospital in excruciating pain (6 weeks after a c-section) and they found my appendix was leaking. They gave me antibiotics and told me to go home. I was screaming. The pain subsided a small amount but I was back 5 days later, vomiting and in terrible pain and the doctor told me I needed to go home and 'wait for it to burst' and rush back and then they could help me. He told my husband the same thing.I saw a private doctor who said I needed it out within 24 hours and they still refused (the private doctor could not do it because of Covid guidelines and this was before tests were readily available). I finally got emergency surgery at another hospital. A horrendous place.
    1 person found this review helpful 👍

  • 4/5 Paul E. 2 years ago on Google
    Went to radiotherapy here. Spacious waiting area with Sky news on view. Helpful staff seen promptly and allowed to ask as many questions as I wanted. Very clean especially the toilets. Thanks. Loved the bell.
    1 person found this review helpful 👍

  • 5/5 lisa j. 2 years ago on Google
    I can thank the medical staff enough for all their help!!! Totally professional caring and lovely! The ward was spotlessly clean, food was good and nothing was to be much trouble for them!! The plastic surgery team are so good!!!! Thank you all and god bless our NHS!!
    1 person found this review helpful 👍

  • 1/5 Hiba A. 2 years ago on Google
    Don’t even deserve one star!! They keep putting me through to some other department without letting me speak or tell them what it’s about. They give me different numbers to call and when I call they pick up but don’t talk to me they keep talking between them. I have work to go to and other relevant things in life than to listen to your chit chat !!!! Such a disrespectful staff.. I’m sure there is some good staff members there but not the ones I meet.
    1 person found this review helpful 👍

  • 5/5 Vannie K. 4 months ago on Google • 43 reviews
    I was bought to A&E by ambulance, I was very very unwell. I was cared for in resus for the night! They were amazing. I was admitted to Riverside Ward & was taken care of to the highest standard, I had Sepsis & Acute Colecystutits following on from a LRCP at Chelsea & Westminster. I honestly thought I was going to die. I truly believe CX saved my life. I would like to mention 2 nurses in particular- James & Tijana who are dedicated & took such good care of me. Also HCA Adelle & Abdul, who were equally amazing. I was so scared, still am as I need to have further procedures, but want to thank all at CX -

  • 5/5 Tahsin G. 1 month ago on Google • 39 reviews New
    Visited this hospital for my broken leg at 12/02, all the staff were generally kind and helpful, esp happy with the doctor who was assigned to my case, he took his time examining me and explaining everything slowly and in detail and was more than happy to answer my questions and asked himself a few times if there is anything else I have in my mind. (unfortunately I can’t remember his name) Thank you

  • 5/5 SRS 1 month ago on Google • 31 reviews New
    Outstanding, from the admissions team, theatre recovery and James Kinross and his team all a credit to the NHS

  • 5/5 Karolina W. 2 weeks ago on Google • 16 reviews New
    Very helpful staff. Thank you for everything

  • 5/5 Johnny W. 1 month ago on Google • 16 reviews New
    Very relaxing. Hospital is very well thought out. Positive vibes and nice water feature out front. One of the most artistic hospitals I have been to. Great art in reception too but I didn't take pics.

  • 5/5 Іван �. 2 weeks ago on Google • 16 reviews New
    A very good hospital. I visited 4 times in the last six months, they helped me with everything. I usually had to wait (because of queues), but the service was top notch and the staff was very friendly.✅

  • 5/5 Julia D. 1 month ago on Google • 13 reviews New
    I was recommended by my GP to attend Charing X A&E for as assessment on 15.02.2024. I had no appointment. I received excellent professional service & support. The staff from reception every step of the tests, x-rays etc throughout the afternoon , were outstanding, thank you all.

  • 5/5 Jekaterina S. 2 weeks ago on Google • 9 reviews New
    I have only good things to say about this hospital so far. I was transferred here in winter and spent more than three weeks in Neurology 10th North Ward. All the doctors and staff were very caring and nice. I was seen by many doctors, unfortunately was unable to capture the name of some of them, but I'm very grateful to Ms. Sanderson, Mr. Davies for listening to my concerns and trying to figure things out for me. Also I will always remember the nurses that cared for me and perhaps unknowingly gave so much of comfort whilst being admitted. One of them was Cyndia, who is an absolutely amazing and Charing Cross Hospital is extremely lucky to have her. Also Agatha, Anu, Sabrina, Nancy and other staff. After discharge I was regularly seen by the staff on the 5th floor who was also so caring and professional. I'm thankful to all these people who cared, looked after me and made it possible to write this review.

  • 5/5 Rox W. 2 weeks ago on Google • 8 reviews New
    Amazing urology team who looked after me for nearly a week. Everyone worked tirelessly to deliver the most caring and professional service ever received in the last 20 years. From the booking and admin team who organised my long waited procedure, the consultants and anaesthetists who looked after me in theatres and the recovery and wards area team who were top notch. A team of people who helped me recover and who are true heroes. I would like to personally thank the consultants and Midhum, Eddie, Patricia, Josna, Elaine, Julie on the wards and everyone else at Charing Cross Urology and Radiology for absolutely everything!

  • 1/5 Verity R. 3 weeks ago on Google • 5 reviews New
    One star is generous- Worst experience at a hospital. The staff didn’t communicate at all with each other- they were rude and dismissive. We were told someone was waiting for us for a referral, we ended up in the waiting for over 6 hours. After the painkillers wore off, they didn’t help us to get any more. Wouldn’t wish the experience on anyone, avoid at all costs.

  • 1/5 VFX 1 month ago on Google • 4 reviews New
    I don’t even know what they’re doing anymore.

  • 1/5 Dawn B. 3 months ago on Google • 3 reviews New
    Partial knee replacement 11 years ago and still suffer.nearly killed me, left me do long after cutting through my artery at the back of my leg.nearly lost my leg ,touch and go luckily saved by an amazing vascular surgeon from st Mary's.Told by a professor to get on with my life. Suffered ptsd. Nerve damage , implant too far back and too big don't bother with them

  • 5/5 Jayne G. 2 years ago on Google
    I am overwhelmed at the care I’m receiving at Charing Cross. Every single health care professional in Breast services has been wonderful, from Radiologists, my surgical team, anaesthetists, theatre staff, doctors, nurses from Riverside ward, breast care nurses to oncologists. They include and support me in all the decisions I make. I get the warmest of welcomes at the foyer, it’s a friendly hospital. I’m so happy with the exemplary care and cannot thank them enough for their kindness.

  • 5/5 Hussein H. 2 years ago on Google
    Through my experience with the urology department great consultants great surgeon great nurses they are very professional and I got result of at least 9/10 with minimum to nul side effect and treated a problem I have faced for 43 years of my life and am very satisfied and I do thank them all for the advice the work and support I’ve been given and the successful procedure. Thanks every one 🙏

  • 2/5 Alison W. 2 years ago on Google
    Waited 9 and a half hours and still didn't see doctor and left as was in to much pain, as was in wheelchair for that long was not offered food or drink and they did not help me get home very late at night on my own and live far from hospital

  • 5/5 Talulla R. 2 years ago on Google
    This is my favourite place to come for any procedure, everyone is incredibly friendly, when I went to the wrong hospital for my appointment, the amazing staff and head nurse moved things around so that I could have my procedure at Charing Cross. Costa coffee team in the hospital are so positive and upbeat as well!

  • 4/5 Navid A. 2 years ago on Google
    blood test was fast and simple

  • 4/5 Nettie P. 2 years ago on Google
    Have to make appointments for blood test in our case 3.10 hours later. Used to be walk in. Canteen improved good portions and delicious macaroni and cauliflower cheese

  • 3/5 Samer J. 1 year ago on Google
    Inusfficient guidelines at entrance to departments and wards. Nurses are great. Internal referrals to Phlebotomy not so efficient triggering unecessary questions and the nurse who took my blood sample caused pain to my arm probably not experienced enough.

  • 1/5 Olha Z. 2 years ago on Google
    No -existent neurorehabilitation. Shameful. I wanted to give 0.

  • 1/5 Sam S. 5 months ago on Google
    One of the scariest places you go, 1 st I call 999 because I was having heart attack 2 ambulance dropped me to emergency room which they did the test for me 3 ask me to wait and in critical situation I had to wait 2 hours which already I did have a heart attack in hospital 4 they didn't have doctors so they send me to Hammersmith hospital 5 Hammersmith hospital looked after me did what they had to do and saved my life This is super dangerous in emergency you should go to this hospital because you will put your life in the edge. From calling 999 at 11pm till they send me to emergency to other hospital was around 4am and this as emergency

  • 1/5 Pizza pie Triangle h. 4 months ago on Google
    Doesn't seem that the NHS staff at this hospital actually care about patience health at this hospital. I've just come back from Thailand and got a serious infection in my leg that I had been on antibiotics for. The hospital in Thailand said that because I had been on antibiotics for over 2 weeks and it had not completely cleared that I should go get it checked when I went home as it may have turn into a abscess which would need surgery. I live close to charing cross hospital so decided to go straight there. The unprofessionalism and lack of care was unbelievable. Ones staff member was running over people's feet in the waiting room with a wheel chair. The nurses addressed me as mate. When asked about the waiting time as I've parked on a double yellow because they don't even have a car park I was told " what's more important your health or your car". Was supposed to have a blood test that I didn't receive as the waiting time was to long so decided to go back the next day. Went back they sent me to a gp. Gp was argumentative the hole time was guessing the information instead of just listening to what I was saying. Just told me to keep taking antibiotics and hopefully it clears. And pretty much just sent me on my way without actually checking anything. I expressed my concern for my leg several times and said gp hadn't really checked anything properly and didn't show. Much care. I was then told sorry there isn't anything we can do. Complete waste of time to think we as tax payers are paying for this is a joke. I'm now at Kingston Hospital already feel like I'm. Being treated properly here don't go charing cross hospital absolutely shambolic.

  • 5/5 Addy 9 months ago on Google
    I went in for a day surgery after a consultation with the same team that performed the operation. Everyone was the best professional there can be! So sweet and caring and professional. They explained every step, made sure I was OK and understood, respected my privacy, did a stellar job with the surgery and I was fed, offered a tea and sent on my way after only a few hours. Lovely staff and a great experience overall. It was through the NHS!

  • 1/5 Bartek L. 1 year ago on Google
    If you foreign don’t go there. Your appointments will be put off all the time. My English mates have them appointments always on time. My appointments are always moved to make space for English pp I think. Don’t go there if you don’t want your mental health been ruined. Only positive reviews are from pp who did stuff private there, how it is 3.8 !?!?

  • 1/5 last d. 2 years ago on Google
    On Tuesday my 70 yr old brother was taken to this hospital by ambulance as he woke to find he could not move his legs and was getting severe neck pains .... he arrived at 2 pm and wasn't given a bed until 2 am,,,,waiting that time in a wheelchair in a crowded waiting area with no offer of food- the first ward he was put in was fine on the first night but then they moved him to a ward the next day where he tells me that it was occupied by mentally disturbed men walking around naked...he stayed there for two hours and decided to leave. He described his experience as horrible.

  • 5/5 judi a. 2 years ago on Google
    Completely wonderful staff. Car park should be pay on exit - visiting is stressful enough without worrying how long you need. The residential streets are free parking after 5pm and all day at weekends.

  • 5/5 Alina P. 2 years ago on Google
    We had a great experience here as the staff did the best for Simina (my daughter). The blodd tests needed and best care from doctors and nurses. Receptionists were nice and helpful. Thank you Charing Cross Hospital!

  • 1/5 Brankica S. 2 years ago on Google
    Waiting 10 months for a complaint to be resolved. Rude staff, very unprofessional in the emergency department! They asked me to consider putting my dad on DNR list when there was no evidence of his conditioning worsening. I thought hospitals are designed to save lives,? no confidence to go back there EVER!

  • 5/5 Anita F. 2 years ago on Google
    I was there for a chest xray . There was no queue I waited 5 mins to be called . It took about 10mins for the xray to be done then I was allowed to go home. The staff were lovely and very reassuring

  • 2/5 rubina m. 11 months ago on Google
    I have been to this hospital, the service was fine but I have been through a weird situation because the lady doctor from orthopedic department she does not use gloves at all during physical check ups of foot and moreover, she made me very uncomfortable when she was putting my partner ' s foot in her lap although it touched her breasts. I felt shameful. At least you should use some tables or something on which you can examine the patient. This is such a disgusting thing I have ever ever seen. If anyone will go for foot check ups please be careful with this weird situation.

  • 4/5 Laura 9 months ago on Google
    Went to A&E for a work incident, was seen in about 30 minutes (it was a superficial bite mark from a vulnerable person I work with) and the lady was lovely, although if you're called once and they don't see you get up in 10 seconds they're onto the next person! To be fair the staff are helpful although it's hard to tell who's who because a lot of people are wearing badges which I don't usually see in other hospitals. Due to the busy-ness, don't expect a comprehensive service, but do be kind to the staff.

  • 5/5 Diana A. 9 months ago on Google
    Wonderful staff ,special mention to nurse Janine and Dr. Constantine from A&E department. I presented myself at A&E being really unwell, the receptionist was really helpful and they saw me really quick. Thank you for your care!

  • 5/5 Martin 9 months ago on Google
    As always Charing Cross Hospital provided an excellent service. I went to A&E as I had something lodged under my fingernail which was causing pain. I was seen by a nurse, had an XRay taken and then had the offending matter removed by a Doctor. They were very thorough and professional. Thank you :)

  • 2/5 Eevi T. 5 months ago on Google
    The oriental nurses and carers are excellent but the black ones don't seem to have the proper knowledge, and are not friendly at all, nevertheless they are very proud of themselves and walk around like they own the hospital. The majority of the doctors also lack the proper training, probably barely made the exams.

  • 5/5 Danny A. 2 years ago on Google
    It's a very busy place easy to get lost and get your walking boots on as there is corridor after corridor and u need a sit down and cigarette to get back to normal..big busy hospital that are doing there best at moment

  • 5/5 J S. 9 months ago on Google
    My elderly mother was taken in in the early hours of 13th June as all my local hospitals in Brent were extremely busy. (From wembley) Obviously not easy having to cope with demand & there was a long wait for the ambulance. But the care she received from the paramedics, the nurses and junior doctor on duty (Dr P) was faultless. Diagnosis and prognosis was quick & comprehensive & offer of after care was a big plus. I was kept updated having had to leave her for a while. As an aside. Paramedics, nurses & junior docs fully deserve any big pay rises & T&Cs improved. As the usual 1st line of care in an essential service, under trying (short staffing) conditions it would be fully justified. I would wager, none of the politicians have themselves or their families in these services & havent done a month (a day?) In their shoes. Just a lack of will on governments part to do much about it.

  • 5/5 Stephanie E. 9 months ago on Google
    I recently received an ENT procedure at Charing Cross under Dr Zaid Awad who was absolutely phenomenal! The whole team were so kind a patient and listened to everything I had to say, they were so kind and understanding as I have a health anxiety, the kindest I was given and reassurance was second to none along with all the nurses in the ward I can not thank them enough! They can not do enough for you. Thank you so much Dr Awad and team.

  • 1/5 Chris B. 2 years ago on Google
    On the first appointment I waited the maximum to receive the bare minimum. Unfortunately upon the second appointment my approach to Audiology was countered by a very rude and aggressive receptionist,which ended up spoiling the serenity of the whole (somewhat irrelevant to my malaise ) treatment

  • 5/5 matrixbecky 8 months ago on Google
    I had the pleasure to visit the Emergency Department on 07/10/22. I was sent there by my UK GP because of whatever reason, I assume them not having time for me on a Friday. Anyway, I went to the emergency department after phone consultation with my Austrian GP telling me I should seek in person medical help from my UK GP and my UK GP simply just sending me to the Emergency Department after a quick phone call. It took in total 3 hours in and out which I find being super-fast for a Friday afternoon, I expected to be there much longer to be honest! I was treated very friendly, was listened to, taken seriously, was even given food & drinks and was overall treated amazingly. I'm not a UK resident, I was just in London temporarily (couple of months) for a university course and actually have Austrian health care. I assumed that I would need to pay something upfront or at least sign something or give my insurance card or whatever. After the rigorous examination and prior to being sent home I was waiting for the bill. I was shocked to learn that indeed, the emergency department in the UK operates for free, no matter who is needing this service. The NHS is such an amazing institution and I'm flabbergasted by how poorly it is supported by the UK government! I totally understand all the NHS professionals being on strikes constantly and really hope there will be some changes very soon! Would be a pity to have US conditions in the UK in the future. All the best to all the staff of that hospital but mostly huge thanks and respect to the people that run the emergency department and the people I had the pleasure to be helped by last October. You made a somewhat frightening experience so pleasant; I will forever be grateful.

  • 2/5 Jake B. 8 months ago on Google
    This hospital is showing its age, it's rather dirty in a lot of areas, and the interior looks very tired and worn, very bad condition in some areas. Staff were not to friendly, confusing where to go and felt like you were being punished by staff acting rude to us just because we were to the wrong area.

  • 1/5 Angee 7 months ago on Google
    Really bad service from Vascular clinic. Waited long time for appointment. When I was about to go on holiday they booked appointment. Which I called and cancel and asked not to rebook until I come back. They discharged me from the clinic saying I did not attend appointments, which they keep booking when I was on holiday. The worst experience I ever had from Secretary, not allowing me to speak.

  • 5/5 Mr T. 2 years ago on Google
    Best in the world. Spotted a brain tumour from bad eye vision tests. One week later my wife has her sight and life saved during neurosurgery brain tumour removal. Thank you everyone at Charing Cross Hospital. Nurses, Doctors and all supporting staff. You protected me and my family. I will always support you and so will everyone I know.

  • 1/5 Kay Z. 2 years ago on Google
    The A and E is a joke!!!! The waiting time is minimum 5 hours the waiting area is so depressing no one there to ask . The doctors are sooo unprofessional they talk to you about your condition in front of the other patient in the waiting room!!!!!!!!!

  • 5/5 Wai Yan M. 5 months ago on Google • 2 reviews
    I have been here twice for my allergic reaction. I stayed overnight first time and 7 hours today. The staff were more than amazing, they stayed and checked my vitals all night while making sure I was comfortable. I couldnt be more thankful to the NHS staff tht took care of me here. I hope you all great happiness and i hope life pays you back in the nicest ways. I wish we do more for NHS staff that works day and night!!
    1 person found this review helpful 👍

  • 5/5 patrick s. 1 month ago on Google • 1 review New
    As I live in Blackpool I find that all the staff are friendly and helpful and the treatment is second to none I have had 2 CT scan and 2 MRI scan in Blackpool I would have had 1 CT scan and be waiting for a MRI scan

  • 1/5 Frances 2 months ago on Google • 2 reviews New
    AVOID AVOID AVOID!!!!!!! At all cost avoid. Calling full names out loud for everyone to hear (Data protection?) dangerous. Extremely rude assistants who take blood pressures in the emergency room. Forget about asking the min to max waiting time, Day OR Night you’ll be there practically one of the staff members entire shift! Absolute shambles!

  • 1/5 Fernando M. 3 months ago on Google • 1 review New
    I had a surgery that was scheduled for 10:30am, but it was delayed and I was only called to the surgical center at around 2:30pm after the surgery, I was woken up in a rush from the anesthesia because the surgery department closed at 6pm and I had to get dressed and I was placed in another sector because the employees wanted to leave. Horrible experience. I do not recommend this hospital.

  • 5/5 Manisha G. 2 months ago on Google • 2 reviews New
    Can't Thank the Doctors and Nurses ENOUGH at Charing Cross Hospital! Outstanding care provided. Resus Doctors and Nurses were amazing and caring all the way through. A BIG THANK YOU TO all the Doctors and Nurses on Level 7 West Ward. A SPECIAL BIG THANK YOU on Level 7 West Ward To Almas Shaik, Princess, Jonnah, Venus, Rose, Louisse, Martin, Alan, Christopher, Fred, (Sylvia - Who takes Bloods whilst making the patients Smile) & Rita at Reception. Thank you all for your love & care.

  • 1/5 Chloe C. 3 weeks ago on Google • 1 review New
    QUIT FAILING SICKLE CELL PATIENTS. A friend of mine went to the hospital with a sickle cell crisis, i have that disease it HURTS like YOURE TRAPPED IN YOUR OWN BODY. Firstly, no doctors checked on her and none of the nurses followed her procedure. The nurse nicoletta fexi told my friend they don’t do meaningless examinations. SICKLE CELL IS MEANINGLESS???!! SHE NEEDS TO LOSE HER JOB I WILL NOT LET HER PLAY WITH MY FRIENDS LIFE OR PLAY WITH EVERY SICKLE CELLS PATIENT LIVES. DO BETTER, SHES A NURSE IN CHARGE. SICKLE CELL IS NO JOKE AND I WILL NOT TOLERATE IT. WE ARE HUMANS. THIS IS MEDICAL NEGLIGENCE.


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