1/5 Emrah O. 1 year ago on Google
Let
me
summarize
you
our
3
hours
under
3
minutes,
so
you
know
what
to
expect
if
you
visit
here.
And
maybe,
the
hospital
management
can
learn
from
the
chain
of
issues.
We
are
not
living
under
a
rock
so
we
were
prepared
to
NHS
and
long
waiting
times.
But
the
real
problem
is
beyond
that;
it
is
the
ambiguity,
a
system
that
lost
the
human
touch
in
the
whole
process.
After
a
week
living
with
flu,
my
wife
got
worse
and
started
to
develop
a
wheezing
lung,
with
shortness
of
breath.
We
are
a
family
who
normally
tend
to
wait,
but
this
time
-
it
really
became
a
“okay,
we
need
to
see
a
doctor
now”.
We
called
the
hospital
first.
Yes,
she
wasn’t
good,
but
still
not
too
extreme
that
we
could
wait
over
the
bank
holiday
to
have
more
alternatives
in
daytime.
First
on
the
line,
a
very
rude
call
operator.
A
polite
opening
from
us
and
a
simple
question
(how
long
is
the
waiting
time)-
turns
into
a
frustrating
conversation.
He
did
not
even
let
us
talk,
continuously
interrupted,
rejected
to
answer
the
question
and
held
a
blaming
tone:
“if
she
is
unwell
why
are
you
not
bringing
her”.
I
honestly
think
an
ordinary
person
would
have
a
much
better
chat
-
quite
shocked
to
get
this
from
a
professional
who
is
trained
(I
hope)
to
do
this.
Whatever,
we
hang
up,
and
decide
to
leave
home
(bad
decision,
if
we
knew
what
we’d
go
through).
We
check
in
and
get
told
to
wait.
20
minutes,
a
lady
calls
and
gets
her
blood
pressure
and
temperature.
She
adds
“nothing
to
worry,
you
have
a
flu,
I
have
one
too”.
Okay,
that
doesn’t
make
us
feel
better,
but
fine.
We
are
told
to
wait
again.
Another
20
mins
or
so,
someone
else
calls
us
in.
She
listens
to
her
complaints
for
30
seconds,
gets
us
to
another
room
full
of
patients,
asking
to
wait.
The
whole
thing
feels
like
a
game;
we
are
level
3
now.
We
observe
nurses
bringing
medicines,
patients
coughing
without
masks
(and
not
covering
their
mouths),
nurses
hanging
serums
to
people
right
there
in
the
waiting
space.
You
feel
like
you
will
get
worse
by
just
being
there.
More
than
an
hour
passes;
a
guy
brings
a
wrist
band
with
her
name
on
and
leaves.
No
screens,
no
numbers,
no
clue
what
to
expect
or
when
we
will
be
called.
There
are
people
coming
in
to
the
waiting
room
after
us
and
get
called
in
earlier
than
us.
You
just
constantly
ask
yourself
“what’s
going
on???”.
I
decide
to
find
a
nurse
and
ask
a
rough
idea
how
long
we
should
wait
for,
or
if
our
name
is
even
on
the
list.
And
she
says
“oh,
current
waiting
time
is
5
hours”.
I
mean…
You
can
imagine
how
we
felt
at
that
moment…
3
hours
for
absolute
nothing.
She
would
be
better
off
staying
home,
and
we
would
not
add
congestion
to
this
system
if
that
call
operator,
or
receptionist,
or
nurse
#1,
or
nurse
#2,
or
nurse
#3
-
just
someone
gave
us
the
slightest
idea
of
what
to
expect.
Or
just
a
simple
check
and
medicine
prescription.
Rather
the
whole
3
hours
felt
like
an
endless
chain,
and
no
idea
how
long
it
would
further
take.
Of
course
we
called
a
cab
and
left
for
home.
Never,
ever
again.
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