Came here for my first antenatal appointment and was looked after by a wonderful midwife called Maddy. She was incredibly welcoming, thorough and knowledgeable, I felt very well cared for and had all my questions answered. I was also seen by Mariam, a fantastic phlebotomist that was very kind and extremely skilled, couldn’t feel a thing and she made me feel super comfortable. I couldn’t be more please with my first visit, everyone I met was kind, caring and welcoming. I was seen without any delays and the whole process felt well-planned and efficient!

Disgusting maternity experience! The most unprofessional and irresponsible load of staff that almost killed me. We chose this hospital per recommendation but ended up staying for a week post birth due to their negligence during my labour. No one was ready to admit me and they insisted I go home though my water had broke and I had lost so much fluid and insisted to be admitted. After a couple of hours, my pain begun and waited four hours to simply be examined because according to the midwives words I looked “too good and happy” to have started dilating. My partner convinced them to examine me as I was still leaking heavily and in pain but was refused a bed, upon examination they said I have dialated 3cm and can now be admitted. As I was moved to the labour ward I was in the hands of yet another awful and unprofessional midwife. After two hours of extreme pain, I was begging for an epidural. It was in my birth plan but they were short on staff. The pain was so extreme that I kept having reflux. Everything in my system was out and I was so weak. The pain getting heavier only to be mocked by her that “you’re only “3 cm” you shouldn’t be crying and screaming like this” no sign of compassion. Only from one condescending midwife to another. Disgusting behaviour. From a medical point of view I understood they couldn’t examine me too often due to the risks of an infection. I managed to have the epidural eventually and then requested to be examined as I was in too much pain as the epidural was taking an effect. I had dialated 7cm all that time that she was mocking me. I can go on about their appalling treatment all the way up until my discharge. The worst week of my life that I will always remember, from the nurses to the midwives and the doctors, all very rude and disrespectful. Do yourself a favour and choose a different hospital.

Never ever again I'll go to the hospital. Arrived at 00.50 and haven't seen anybody at 6am. I had to go back home with my pain since no one was there to look after my kids. They are way to slow, on a top of that the toilets are disgusting. I have never see that! Better go to St George's! I would put 0 if I could.

I had my first baby here. The midwife was wonderful and professional! The treatment and the delivery was great. Thanks them for it. However, the after care was nightmare. I had 6 hours ish sleep in 3days. They missed my lunch when I went to toilet (they came to asked me again for it and I ordered and still didn’t come). They didn’t check my stitch at all and just keep giving me pain killers. The doctor supposed to come to check how I was doing but she never did. I just been left in the corner. I did not complain for anything back in there because I just wanted to go home. I request to discharge and it took days because some technical computer failures for blood testing. It was the worse experience for a first time mother.

Great experience with the doctors and friendly staff. Physiotherapy staff is absolutely brilliant. Polite, helpful patient and knowledgeable. Barry is great. Architecture and design of the hospital itself is amazing and actually great to see on its own. Bright, light, a lot of light and art. I would say that it's helping the healing process. Despite the long trip to get there, I'm always happy to go.

Worst birth experience ever. My pregnancy was high risk and had no follow-ups and because of that I ended up contracted an infection and had a extremely premature baby. Midwife's were rude and doctor's have no clue about what to do even though my cervix my closed they kept on blaming on it. I wasn't given steroids after two weeks hospitalized and they didn't know what infection I had so first they gave me the wrong antibiotics. After birth they lost my placenta. NICU experience was very bad too.

THE BEST HOSPITAL! Such a amazing doctors and nurses. So caring Honestly the best hospital I’ve been to. I couldn’t have thank the doctors and the nurses enough. They were all so lovely. Made me feel so much better. I was in a lot of pain. They gave me high dosage paracetamol through my vein. I was cared for well. I couldn’t sit down properly. They made me lye down. Honestly the best hospital in LONDON I wish I took their names but I honestly wasn’t with it. But am so so thankful for every one of you. If your reading this. Thank you so much guys

Nurses and facilities very helpful and understanding.

I visited the hospital mid afternoon on a week day and it wasn’t overly busy, I turned up to my appointment half an hour early and was seen straight away by a consultant. The Doctors and nurses are polite and friendly as are the receptionist staff. It’s a big hospital, the floors have artwork displayed on the walls which run down the length of the building. It’s extremely clean and looks great, there’s a small gift shop, Costa coffee, pharmacy and small chapel onsite. Plenty of lifts to use and hand sanitizer and face masks are available on entry. Great hospital and run very well. @chelseaandwestminsterhospital @CWH @Chelsea #hospital @westminster @nhs #nhs @westminster

Worst service I’ve ever received in my life. Constant delays, taking over 6 hrs to see doctors each time I required it. Maternity service in hospital in appalling. Went for induction of labour. Lack of continuity of care. After day 4 of waiting to give birth, they state there will be further delays and advised to transfer me to another hospital. Absolutely abysmal services. What’s the point of having a pretty hospital if you can’t provide basic care. Unfortunately I’m going to remember this for the rest of my life.

I took my husband to A & E yesterday after he got deep cut in his fingers. The doctors was very friendly and caring especially I want to mention plastic clinic outpatient department Dr Irene Cosentini. She was excellent in her profession and very polite. Well done Dr. Keep it up. Many Thanks.

Unfortunately had to visit C&W Hospitals A&E department yesterday morning. Staff were AMAZING, knowledgeable, caring and went beyond the call of duty. Felt more like private care than NHS. Jason the nurse was a star and Rebecca Low was simply amazing. You both gave me exceptional care. Thank you so much.

I find the hospital to be a disaster waiting to happen. Never even once in five years, at emergency, or when friends have done so, - even ONCE - were we attended to by an actual doctor, let alone an emergency care specialist. All of them have been trainees or junior doctors in training who don't seem to know what they are doing. I also noticed minority staff from Asian background seem quite racist to other groups. A friend of mine died unnecessarily at The Chelsea and Westminster Hospital from what I consider to be medical malpractice and wrong medical decisions resulting in his death. He wanted to leave the hospital feeling frustrated with the care, to which they sedated him and put him in a medically induced coma (MIC) and on a ventilator. He never recovered from this and died a few weeks later. I don't know if most of the care and assessments he received from department to department were by junior doctors, trainees and nurses in training but it's highly possible. The Chelsea and Westminster Hospital seems to rely far too much on unskilled staff. I actually had a plastic surgeon provide emergency assessment on me at The Chelsea and Westminster Hospital once.... A hospital manager from another country told me this would be completely illegal in his country and lead to serious charges against the hospital. Little did he know that most of the other staff have even less medical skills than a plastic surgeon in the emergency care department that attend to patients at The Chelsea and Westminster Hospital.

As an ex NHS worker, I was distressed to see how bad this hospital is. Visiting a fee paying foreign patient, it was shocking to see someone with an abnormally high blood pressure receiving no observations or treatment for the severe headaches. After several attempts to speak to someone and the patient pressing his buzzer, after 2 hours a nurse turned up. Speaking to the doctor subsequently, he was clearly out of depth. Protocols which I’m familiar with were not followed. Getting the patient into pyjamas. Propping a pillow up under his head, getting him water!! All basic nursing undertakings. ABSENT! A sad reflection on the NHS, an institution that has suffered a demise.

Amazing Hospital! The staff are so friendly, everything is so clean. Patients get a choice of good quality food. My wife is giving birth in this hospital as we speak and I couldn’t ask for better care! Thank you 1000000 to all the staff that have looked after us ❤️

Absolute respect for this hospital. My wife gave birth this week and the whole process from the first meeting with the midwife until the “check out” after the birth was five star. All the staff showed extreme expertise, professionalism and empathy, too. I would highly recommend this hospital! Kudos to everyone especially during this ongoing pandemic crisis!

Dr Tariq (glasses & lots of tattoos) the A&E Major incident doctor looked after my girlfriend for 5hrs yesterday. He was kind, professional, calm & positive at a brutally difficult time for us. We cannot thank him and the excellent staff at this wonderful hospital enough. Thank you.

I had a very good experience throughout my pregnancy. All the midwives I met were very thorough and caring, all my issues and questions were addressed. I have birth to my son in October, the midwives and doctors helped me through. I had no issues at all.. But after the recovery room we were a little clueless.. the nurses looked confused and was alot chaotic. I was in the ward with 5 other ladies, very very noisy. The discharge took forever. We were told initially we would go home before lunch but we were discharged only after 9pm without any communication or reasons stated. Therecords are still all handwritten so it becomes very difficult ... I hope they go digital very soon like the other hospitals... And can directly notify GP instead of handwritten notes

One of the best hospitals I have been to over the years. Many thanks to all the wonderful NHS staff who assisted me this afternoon. Not very pleasant procedure but everyone involved was welcoming, knowledgeable and super efficient. I was seen with minimal waiting time for my particular procedure and felt confident that I was in goods hands at all times. Chelsea and Westminster is well designed and easily accessible with good signage and excellent amenities both in and around the local area. Car Parking fees are apparently outrageous however.

The best hospital in the whole UK. They literally saved my life many times. Always professional approach. Great doctors, helpful and friendly nurses from Kobler Ward. I always feel that I am treated very well. THANK YOU FOR YOUR CARE

The best hospital I've had any involvement with. Spent a week here after an A&E admission resulting in surgery and recovery. Absolutely cannot fault anything about this hospital (other than the food) - it's clean, the staff are attentive and caring, A&E was busy but they still had the time to treat me effectively, surgery seems to have gone well, the recovery nurses were absolutely incredible, the ward staff were everything I needed and the follow up appointments have all been to plan. As I said - can't fault it. I'd hope to not need a hospital again any time soon but if I do, I'd much rather be here!

Top tier staff, super friendly. I came through Urgent Cared and stayed at St Mary's Abbot ward. I had a very small operation and was cared at top level. Only problem was that as they were really really busy, timings were really long but wouldn't take a star out because they did everything that they could and I always was checked and cared. NHS Legends! Especial shout out to Alex that even looking really busy as she was looking after the whole ward, took excelent care of me and all the patients around.

The best hospital I've ever been to! I was urgently cared for. Very clean and nice hospital with nice nurses and doctors. 5 stars to the UK health care system. I just imagined the bills I would have had to pay if I was somewhere else. Thank you once again for taking good care of me. I'm just thankful for the healthcare system! NHS ALL THE WAY ↕️

The best hospital with the best facilities and professionalism. Very easy to navigate. Fantastic with kids as well. Parking is very expensive and quite small considering the position and size of the hospital.

Great hospital. I had my first baby delivered here and now waiting for my second delivery. Wouldn’t go anywhere else. The doctors and nurses are very kind and accommodating

My overall review of the hospital is outstanding. But when you look at the function of each section of the hospital, it doesn't live up to 'efficiency'. I underwent surgery, a procedure which usually takes an hour or two. My letter stated that my op was to be at 07.30. I was still waiting at 10.30 to go into the theatre. I can forgive them for that because it was very busy. After my op and I got dressed (13.15) and had to wait for my prescription. After waiting until 15.15, I had to leave because my prescription had not been made up. The very helpful nurse on duty had been chasing the pharmacy for two hours and they still hasn't sorted out my prescription. I left without them.

The Nurses and Doctors at Elisabeth’s Wing are ANGELS. Knowledgable, compassionate, wonderful and professional people you’d hope to meet in hospitals. Great equipment, always extremely clean and comfortable to have scans done or blood taken.

Dr Gill and Rachel from Oncology ward I’m writing a review on behalf of John O’Mahony 70years old that had encountered the two medics and want to show his appreciation for supporting on the 26 of Feb 2022, I was in excruciating pain for three months and I wasn’t able to walk and had a very little mobility for few good months, but once I had the appointment with the two oncologists above, they prioritised me for an injection that took my pain away , a treatment that should have been done when the pain started but it was previously overlooked.I can’t express my gratitude to the two oncologists that helped me to get my mobility back on track. Thank you from the bottom of my heart.

The best hospital I have ever been to - and I wasn't even the patient! Waiting times are short, and staff are incredibly caring. The first night my partner was admitted here to the burns unit, they let me stay until very late - way after visiting hours, as we weren't sure if he needed to be admitted as inpatient. The staff noticed I was super stressed out that day and hadn't eaten the whole time I was there, so they brought me some food as well and took good care of me, despite me not being the patient. My partner greatly appreciated the care he received, particularly from his named nurse Edna, and HCA Grace. (I don't remember full names, or any other staff who cared for him the few days he was there, as this was almost a year ago, but the helpfulness of these staff struck out to me the most, as it was these two lovely women who always greeted me when I came to visit).

DISGUSTING AND AWFUL. I have waiting from 17:45 and now it is 22:07. My shoulder is dislocated. Black receptionists calling black people from back of the queue to the front and help them as black racist. Whites as always help whites and super kind to them. What a disgusting place to sick and see this whole happening in front of you. Once I said to receptionist and nurses that the reception has been emptied twice and I am still waiting. They Thread to call security just because I asked them this. UK CAN NEVER BE CIVILIZED AND HARMONIOUS BECAUSE IT IS BUILT ON RACIST, COLONIALISM, CORRUPTION AND ALL WRONG THINGS. I am still waiting and I don’t know if and when I could get called. People in health sector must be decent, honest, compassionate and caring by nature human beings otherwise they are in the wrong sector. They can make money and careers in war machines and militaries as well.

I had the nicest experience with the consultant at A&E. Having to attend can be an stressful experience in the first instance, so having a good experience with a compitant and professional person is an added bonus. Unfortunately the same can’t be said for their reception. Not to digress. I feel that the consultant was very thorough and made me feel secure with her decision as I left the hospital. A huge “THANK YOU” to consultant Julia Burkert for her wonderful services. They are lucky to have such a nice person and consultant after all she is human and her job very stressful. Thank you once again.

I gave birth via C-section here last month. It was honestly a smooth and very calm experience, the anaesthetist was amazing. My husband and I always talk about it - wish we remembered his name. Knocked a star off for the Caribbean receptionist with grey dreadlocks at the Reuben centre who had a rubbish attitude. My dad experienced this when he tried to drop of something for me, and so did some others that were in the ward. If she hates her job so much just remove her from this reception that deals with pregnant women and put her elsewhere!

I have only AMAZING things to say about C&W hospital. I popped my knee out at 6:00am - tore a ligament etc, went to the hospital at 6:30am and was out with an X-ray, crutches and a soft cast by 7:25am. The doctors and staff were incredible. Kind, knowledgeable and courteous. Even my follow up visit was incredible and fast. No wait time!! Five stars!!!!

I don’t normally write Google reviews but I was blown away by my experience at Chelsea and Westminster recently . I had a hysterectomy here - the whole experience from diagnosis to surgery to care was exceptional . Minimal waiting and as for the ward staff and surgeons - what a kind , hard -working and dedicated group of people . My partner also came here to A and E and had little waiting time , immediate treatment and follow up checks and appointments for the next two days. This is , in my view , one of the best nhs hospitals in London .

Use another hospital for maternity care. I had an induction and they had me at pre birth care for more than 24hrs because of lack of staff. They never check on me and I ended up having an epidural at 7 cm! The worst was that I wasn’t the only one being induced that night and all of us ended up screaming for pain relief while de midwifes weren’t able to do anything because the labor ward was only available for emergencies (which we didn’t qualify for) The obstetrics violence in this hospital is appalling. Unfortunately I will remember this awful experience forever. Please don’t use it.

One of the most horrendous experiences I’ve ever had in my life. First of all I must to say I decided to tell about my experience and hopefully, whoever works in the HR can make something about it and the way they see patients/people in this hospital. Because clearly they NOT selecting valuable competent , neither professional staff to work in this hospital at all. I went to emergency about 11am on December 28th, after being advised to do this by 3 doctors (one was one of my students as I am a teacher), the lady on the 999 line, after found out my GP was closed for holidays, and after trying to contact for hours 111 line which never ever replied and put me on hold. I started having a terrible rash all over my body which started in the last 48h, but had spread fast and its super itchy and gave me cold/heat waves around my body, strong headache, night sweats, eyes pain, ears ache, impossible to sleep, and started feeling flu symptoms, I haven’t done anything out of my routine, neither use any product or anything which could possibly cause the rash> All this was informed as soon as I arrived to the 3/4 doctors which saw me while they wasted my time in there. Totally unprofessionals since the very first moment you step into the hospital. The guy in the reception in a video call with his family while talking to the patient before me and while talking to me. Then I had to go A&E which was next door, as soon as I arrive the guy at this reception with tattoos in his right hand around his 30’s , with not intentions , manners or any idea of how to welcome someone who come to the hospital for an emergency reason/ ill. Extremely rude, homophobic and racist. I showed the email one of the doctors sent me earlier to show in the reception an ignored it told me to “sit there and wait mate” . After the wait they called my name, so I went into one of the cubicles, a kind young doctor very polite and friendly saw me quickly then asked me to move different cubicle where other “docs” will see me. First nurse/doc was asking questions “normally” till the point she asked who I live with so as soon as I mentioned my partner and that he was a “HE” everything changed. After this, another clearly homophobic, totally out of nowhere nurse/guy came and started to ask question about drugs and chems sex parties, as clearly he has this stereotype of gay in his mind. I mention I had a headache and he said" why because of the drugs?" - So I repeat I did not have drugs. At the beginning he told me I was gonna go home with medication or antibiotics, but after keep wasting time, hours for nothing and with a enormous migraine and heat all over my body/face due to the rash, they sent me home and asked me to “ comeback TOMORROW’ as they can’t solve my problem in there atm. They sent me home and told me to take a paracetamol for the headache and antiallergic pill for the rash, NOTHING ELSE! I also asked them to take blood samples to check out its not a bad advanced case of STI, also they refused and one of the “doctors/nurses” who made a flash appearance to “just take a look to the rashes” told me “STI tests are too expensive, we will test you for something else first”. I assume she basically means that she would rather me to die or suffer before paying for an -"expensive test" - as she mentioned. But STI test was never done either as they totally didn’t care at all. They took 3 or 4 blood samples “routine blood tests” ( same they would do if you limping, or vomiting , or have a cough, or got a headache, etc)Ignoring completely my actual physical /mental state. As expected after almost 3 hours results came negative. They refused to do ANYTHING else to solve my condition/ illness. Lack of empathy, humanity, totally ignoring what I was saying at all.And they sent me home. They clearly got no competitive managers to control what they do so they feel totally free to behave horrible as they do, and to abuse the power as doctors of sending you home without solution of anything. This was my experience and I hope its helpful for more people out there.

I had my baby there it was my first pregnancy and everything was of high level standards! The staff was amazing throughout the pregnancy and even more during my labor experience, special mention to Ekaterina who was the midwife who delivered my baby girl and special mention to all the labour ward staff: the midwives, the anesthesist for my epidural, etc. Everyone was just amazing and caring. I would definitely recommend this hospital for maternity!

This is the best hospital I have ever been to! I came here feeling very very unwell. The waiting time was crazy short. Staff made sure I was comfortable. They were friendly, calm and collected. I started feeling better very quickly. Well done to whom recruits these hero’s! And a special thank you to Fischer, Toyin and the male nurse I saw first.(so sorry I could not remember your name) you were all great!

We are so grateful for the way our EMCS was handled by both our midwife and the surgical team this past weekend. We felt informed, included in the decision making, and safe. The surgical team did a great job of keeping my husband and I calm and made sure we understood what was happening. Both midwives who attended to us during the labour were lovely, Annie we had a lot of time with and she was really kind and supportive throughout the labour, and Patricia made sure to take good care of us too when she took over. Over all we are so pleased with C&W. Thank you for caring for us and helping bring our daughter eartside safely.

I went to the emergency room two days ago for a bad infection that started spreading. The wait in the emergency room was long but people complaining about it sometimes forget how busy it can be at all times. I was looked after in the most professional matter and admitted in for surgery the next day. All the staff was amazing, the facilities are top notch. A big thanks to all.

I was brought in by ambulance to A&E last night with a cardiac issue. I arrived at the hospital completely terrified, but was reassured every step of the way. Staff went above and beyond to ensure I was comfortable - one brought his phone charger to me as my phone was flat and I wasn’t able to get home. Doctors were thorough and I was diagnosed quickly. The department was very modern and clean, it reminded me more of a private hospital. Every single person I encountered was really lovely and caring. It was the best possible care. Thank you!

Amazing maternity experience from antenatal care until post natal care. Especially the team and my care on the labour ward was 5 star. I was very nervous as it was my first baby but the midwives and doctors explained everything well and put my mind at ease and I felt very safe. I was able to have an epidural and I had a speedy and safe and pain free labour. Highly recommend this hospital for maternity care.

Went to the pharmacy for threadworms gave me tablet for the worms. After I had some in my tummy. Take a look. This could have eaten my intestines you know that why your boy needs a treatment.

I really can't say thank you enough to everybody who was there for me today . Sent immediately to the hospital for an MRI , due to fear of brain tumours. I was whisked straight through A&E and directly dealt with by the most wonderful bunch of staff. At times of worry and concern like this ,I was constantly updated and helped through all of the multiple scans I had today ,by absolutely fantastic, compassionate staff who all made me feel good in what has been one of the most stressful days of my life. I hope this message is relayed back to the recess staff, front of house, A&E and the MRI team My Kindest regards

Worst nightmare I would not visit here again. Had a head injury and was admitted to A&E.the nurse initially assessed me think it could be serious and admitted me. However after I was treated as if I have nothing to do and come to waste their time. Report not send to my GP after ( and I don’t have any report/ paper physically or in my NHS account) as it should be. My GP requested me to take the report. When calling A&E for the report they missed they just keep yelling to me “You are fine” “that’s the truth I’m telling you”. The shape of my skull changed I am consulting my GP why I am getting yell at? I just need the report which they missed in the first place - I was told during the phone call they are facing doctors strike and ambulance coming in, that’s stressful but should not putting it to patient calling for missing report. I told the “consultant” please do not yell at me I am just stressful, he kept going on and on. Please I call in to see my missing report not to being yelled at and keep telling me “ you are fine there is nothing to be looked at”.

I broke my elbow and started physio in private practice 3 weeks later. I was still suffering from severe elbow stiffness and pain therefore wanted to go to NHS to get another view. This is how I met Barry Crane in Chelsea and Westminster hospital. He’s very motivating and knowledgeable, for me the best physiotherapist ever after having tried a few physiotherapists because of my elbow. Thank you Barry Crane ❤️

As hospitals go, none of us relish visiting either as a patient or a visitor but Chelsea and Westminster Hospital is one of the best run in central London. Great staff. Clean and unstuffy. Light and airy. I’m very grateful to be treated there for long term care.

They saved my life wonderful doctors and nurses and all staff,could not do enough for me

I had the most positive experience giving birth here on the birth center in early August 23. My midwife (Christie) was incredible, I was not left waiting for anything, it felt like private healthcare. Every person I interacted with was friendly and professional. I would not go anywhere else to have a baby! Just excellent.

Visited for a cut finger - the kitchen knife slipped. This was the quickest, most effective, competent, friendliest triage experience I’ve ever had at an emergency room. After triage, a reasonable wait in a clean, calm waiting room. Then the doctor was professional, personable, quick, and had an excellent “bedside” manner. Thank you!!!

They treat people who arrived here yesterday better then people who have worked here all their lives. The majority of staff themselves only speak broken english which is an embarrassment.

Oh my god is the best hospital in the u.k Customers service amazing more then perfect, my wife she's pregnant and she's was filing not very good I call hospital and them midwife said please bring you wife,my wife when she's coming in the hospital she was just crying ??and after 3 hours oh my God now she's filing excellent , I want to say thank you NHS staff And thank you for all midwife from 3 flor maternity centre, Thank you again a lot ?????

I was seeing today by DR Navara Anjum from dermatology department and her lovely Greek nurse Ana. I would like to say big thank you once again for taking great care of me.

Had an endoscopy due to stomach pains could not find issue, however should have been warned of the dangers of alcohol from doctors at the outset! GPs/doctors will never warn you that alcohol is a toxic drug. If you have digestive issues or stomach pain, stop drinking alcohol as even a small amount will cause pancreatitis/liver damage!! GPs/doctors never drink, and if they do only ever 2 drinks throughout their lives, yet a sick patient they will allow to keep drinking despite knowing of the risks of further damage.

Excellent hospital. From going to A&E through to my clinic appointments and scans, I’ve had nothing but excellent service. The staff are friendly and helpful, even when clinics are running late and people are getting grouchy. The hospital is clean and welcoming and I’ve not had to wait too long for appointments or scans or physio.

Awful experience at the emergency department here. My father was feeling extremely unwell (swollen, red eye, bad headaches) and we took him to the emergency department to be checked. We waited for hours (which isn’t a huge problem given the circumstances) but to be told there’s nothing serious to worry about and only given a cream. They also said that they’ve never seen anything like my father’s condition and yet they didn’t do any further checks and told us to go home. Also, they made several mistakes when taking his blood, it seemed that the nurse was inexperienced. We went to Moorfield Eye Hospital the following day, which was our decision, not recommended by doctors or Chelsea&Westminster Hospital. They looked after him well, but they told us it looked very serious and they did many tests to check. They were very shocked and surprised by our explanation of our terrible experience at Chelsea&Westminster and they couldn’t believe the prescriptions and advice we were given. The whole scenario lasted 24 hours, with constant testing and a transfer between hospitals, and he is now currently in the neurology department in the UCL Hospital and we are still waiting for results. My message for all of this that I have written: do not rely on simply one opinion, insist to hear more explanations and second opinions from other doctors, and don’t let yourself be treated by negligent doctors as we were in Chelsea&Westminster, and I can promise this wasn’t the first time that I experienced something like this (I have had many past incidents with Chelsea&Westminster and their emergency doctors’ constant negligence to me and my family).

Amazing service and care from Gordon MacArthur Consultant Hand Surgeon & Brian Fu Plastic Surgeon, both of whom literally saved my hands. Great after care. Thank you also to Lucy Lowe Physiotherapist in the Hand therapy department for efficient and excellent treatment. I am most grateful.

Very thankful for the care that I received. I will always recommend the Birth Center.

As a Christian I would like to be thankful grateful for all hard-working nurses and doctors in Chelsea Westminster hospital . Specially for Brith A word and children’s section. My sister Maryem had baby on 25 December 2019.

As a local resident I have visited C&W hospital on several occasions both A&E and scheduled appointments. I remember years ago regularly waiting hours for a blood test but they have transformed many departments and it is now extremely efficient. From my experience the staff are always very friendly and consultants helpful. After a recent bike accident during covid I was checked over and referred to a clinic for a fractured finger. I was given a support and shown exercises on an app to do at home and will follow up with a zoom call. The level of care is really very reassuring and will help me recover quicker.

Absolut the best hospital, very friendly staff. The NHS worker are doing an outstanding job from the receptionist up to the nurses and the doctor’s. Very impressed also with the aquarium right at the entry. You have inside a costa coffee, restaurant and other options are right outside you got Starbucks, Cote, Subway, Gails and couple more independent stores. If you are wondering why I have gave them only 3 stars. Well, I was shocked when I visited the restroom and found Airjet Hand dryer’s. I thought even they are banned from operations, as they blow and spread bacteria’s and viruses in the air for 20minutes if user has not wash the hands properly. Lots of official videos are online about the mentioned subject. However, in my opinion a hospital should be aware of it, especially due the current COVID-19 seasons.

I have been treated in C&W hospital several times (had couple of Surgeries and treatments). It is amazing how staff make you feel and experience. Most Nurses are pleasant and very attentive, making you feel that you are in good hands, even OR and emergency nurses who have very little time with you are memorable for their kindness and reassurance. Drs are very proficient and they make sure that you are included in the discussion of your treatment and make you feel confident that they will do their best to treat you and do their best to find cure for you. All this shows, this place is being managed properly. Keep up the good work and THANK YOU TO THOSE WHO CARED FOR ME. Satisfied customer!

Very good service

Went here during lockdown for some blood tests and was impressed how well they organised everything. Felt as safe as you could possibly feel in a hospital during a pandemic. Big thanks to all the staff!

I had to visit the Emergency Department to handle my small ear accident. I've been extremely impressed by the NHS staff and their effort. Their hard work desires an amazing appreciation from me. Well done and thank you very much!

Excellent treatment at the Dermatology Department. First class service. Very friendly and professional. Highly recommended. One of the best hospitals in London..

I really like this hospital. Thank You for looking after me.

I came here after breaking a bone through A&E/Trauma and the care was second to none. I have had great experiences at hospitals in London and this was no different. The staff are very caring and attentive and during my stay there for a week I had excellent care from nursing staff on the orthopedic ward.

Staff and service providers go above and beyond every time. Exceptional hospital

I would grateful TEAM MATERNITY is very highly recommended a fabulous doctors e midiwife..special Thanks my lovely midifiwe JHOANA KELLY antinatal birth she so amazing e lovely self ... THANKS SO MUCH BEST WISHES ALL!!!!!

Excellent

The best hospital for pediatrics, obstetrics, and gynecology! My family is really happy for being assigned here and my little ones receive excellent care here as well. There walk-in Centre helps us a lot even when our kids are growing up. Sometimes it could take hours for waiting; however, you will definitely receive the best care here. In addition, there are many restaurants around this hospital. They saved my time to find places for food.

I have no choice whether To Like or not, It's a Hospital

Thanks to all the lovely staff at the Chelsea wing yesterday for my operation !

left early in tears before I could get x ray result due to being screamed at by receptionist. I will never come back to this hospital again in my life.

Staff are very rude and make you feel bad for coming to the emergency department! I didn’t want to go, but was told by 111staff that I have to be seen ASAP because of my fast heart rate. I was shocked when the nurse told me I shouldn’t ring 111 because they always send people for no reason! Soo unprofessional!

Came here to do a sleep study and was placed in a room with two huge vents making a loud noisy rolling over in bed for 5 hours because I'm used to sleep in a quiet environment not In an airport

Steve haniiff for the first time in Liverpool Street and I have been working on the last one for

Absolutely fabulous Staff, everyone with whom I had contact were amazing, at A & E dedicated professionals . Thank you all, it’s you whom make N H S !

Both my children where born here. I couldn't be happier with the service and level of care. It's a very big place, so it can often hard to find the right person to speak to, but I find the staff pleasant and helpful.

Excellent value for money from the NHS.

Excellent service and very professional. Extremely clean and pleasant and very efficient.

We was there for my 5 months old daughter She got inguinal hernia both sides and they done a brilliant job I would say a big THANKS to All of them !!!

Love this damn hospital

This is a very good hospital. It is very big as well as clean and tidy. There were plenty of food and retail outlets. Would recommend.

Had such a positive experience here, very grateful to the nurse who saw me

service can be a little slow but we really need to value the nhs more. thank you for treating my burn and getting some feeling back in my leg. it was the difference between a feww weeks off work and loosing my job

Very nice staff and utterly hard working.

I went to the A&E department and waited to be seen due to my asthma. I was struggling to breath and I asked the nurse in the clinic today I think she was Spanish, if I could be seen urgently as lots of people that attended after me were seen first. Her response was “you can talk it can’t be that bad” she was rude and dismissive and exacerbated my condition. I went back to the waiting area struggling to breath. This was on the 26/01/2020 at around 12:00hrs. She was in treatment room 1. Really disgusting Treatment.

I was just seen by Dr Marie-Claire in the Dermatology department (my usual doctor is Dr Macedo). She was kind, very helpful, listened to my concerns, and went the extra mile just to help me. She was also very respectful towards me. Dr Macedo is just the same. So happy to be under their care!

Covid secure,helpfull staff and good service

I would sincerely thank God first then, Dr Matthew for the care that he and his team has provided for my wrist injury. And Dr James Grant is credit to his work and NHS. I never had care like that.

I wish i could give 0 star, i'm 38 weeks pregnant woman and i register myself to this hospital because i just moved to new house so i had to change the hosptial .They didn't accept request without any reasons all are very rude and unhelpfull midwifes.One of midwifes told me i can't do anything for you.I wish you will be in situation like me one day, you didnt even advice me! avoid this hospital!

My wife was admitted for an adjustment to her gastric band on 20/09/21, after the operation, she was left unattended for 2 whole days during which time she could not keep anything down She was finally seen to on the 3rd day and had her gastric band readjusted and she was discharged. She just got worse , and has had to be readmitted today 27/09/21 for another adjustment. Bearing in mind we have 2 your children , the treatment she received at this hospital boaders on clinical negligence. 27/09/21......12.00 hrs. My wife was put on a drip and had blood tests and xrays then was dumped in caulty from 13.00hrs untill midnight to wait results of blood tests. No one seems interested. After waiting for 10 hrs in casualty with no results she had to get a train home.

The worst hospital in London. Slow and not responsive. Extremely rude and unhelpful. Stay away from those monsters.

Absolutely superb! Visiting London from Northumberland and experienced some mild chest pain. A call to 111 for advice resulted in an ambulance arriving within 4 minutes with 3 paramedics who certainly knew their stuff and I felt in safe hands. Mobile ECG and tests but to be 100% sure an ambulance ride to ED (A&E). Seen within minutes in ED by a Doctor who referred to his Registrar for confirmation. with another ECG, xrays, ultrasound, blood tests back in an hour. All explained carefully and sensitively. Discharged after 3 hrs with some meds and a letter for my GP in Northumberland. Outstanding Chelsea & Westminster Hospital! Amazing NHS! Truly humbling...

Absolutely the best hospital & very kind staff.

Popped in with my son early this morning to urgent care for a hand injury assessment. Staff all incredibly attentive and and he received a diagnosis within the hour. Top job.

Very big thanks to all the a&e staff. Starting from receptions to all the team that helped me stay alive. They were very fast to treat me with my heart condition. Merry Christmas and Happy New year. Special thanks to Simon (nurse).

Most trashy place, not even one person care for people at all and every time our appointments delayed 30 minutes to 1hour plus. Our appointment was at 11:45 on 31 of December. Lady at the reception of Antenatal clinic was treating us condescending and refused to give her name, so I could file a complaint in regards of her unfair treatment.

I gave birth in that hospital. It was my first child and I was scared. I have to say the midwife team there is amazing! Thank you for everything you've all done to help me go through it ❤️

Staying on the Chelsea wing receiving healthcare and also awaiting some surgical investigations. Every single member of staff have been absolutely amazing and professional and kind. As I’m immunosuppressed they take the utmost care and never miss a detail which I haven’t experienced to this perfection in any other wing or hospital ever.. I have to give that extra compliment and mention to Sister Evelyn who goes above and beyond to organize and keep things in a perfect manner and makes everything run so smoothly without anyone feeling unhappy. One more name I’d like to add is Val such an exceptional above and beyond nurse. I love you guys you really are an amazing team. ❤️❤️❤️❤️❤️❤️❤️❤️

It’s a real hit and miss with this hospital. Some of the nurses could be working at a veterinary hospital, given the empathy they display. The triage is basically non existent and you can arrive with a broken nail or a broken arm and the wait time is the same. Really deteriorated over the past few years

Excellent service. Good doctors and nurses. They are very caring and efficient. My son was very worried about the surgery, he became more comfortable and relaxed once the doctor explained the surgery to him.

Staff were extremely helpful and efficient. Clean & hygienic environment. Highly accessible to patients who are wheelchair bound

Very good experience :) all staff were amazing and very skilled. Had to have stitches and go under general anaesthetic and afterwards I barely felt any pain and haven’t had any bruising whatsoever from the cannula I had. Some long waits but that’s not the hospital’s fault obviously. Overall very impressed with this hospital and the skill, attentiveness and patience of all the staff.

The receptionist was very patient and engaged in a very respectful manner. The doctor and nurse were very caring considering My Mum and been attacked and they took very good care of her. The waiting time was practically non-existent compared to other hospitals.

Absolutely first rate. I have been for three appointments on NHS in urology over the last month and have been seen on time every time with absolutely exemplary care. Very good, helpful, efficient and kind staff. Could not have been better.

We came for the emergency department, the environment was very clean and pollution free. The men's toilet had a little problem. For the next appointment, we went to the obstetrics and gynecology department, where the environment was very clean and the staff were very kind and well-behaved. The important thing was that if you have a problem with English at the beginning, they quickly offer a translator. I hope that this 9-month will be continuous and complete in the same way.

I gave birth here and had an excellent experience from the start of my antenatal visits all the way through post natal. My husband and I were blown away at how proactive, meticulous and all around fantastic the staff and service was! The staff were incredibly supportive the entire time from the maternity assessment unit, to the labour and post natal wards in anything we needed to help us as new parents. We felt like we were in such good hands and are so grateful to all the staff here for delivering our beautiful baby girl.

Great hospital. Great people. There is only this tiny issue. If your newborn gets jaundice the hospital has to cure them with the power of Jesus. No biggy, but a tad tacky.

I am grateful to this hospital, especially the medical staff at the Department of Surgery on the fifth floor. They are very ethical and provide good and polite services. Thank you.