1/5 J K. 6 years ago on Google
I
used
to
really
enjoy
going
to
the
London
Bridge
Fitnesss
First.
I
joined
fitness
first
for
the
ability
to
use
different
gyms
near
to
work
and
home,
and
for
many
years
it
was
a
great
experience.
However,
as
time
has
gone
by
the
standards
have
slipped,
and
the
level
of
customer
care
has
declined.
On
my
latest
visits
to
the
London
Bridge
gymt
the
changing
rooms
were
dirty
and
poorly
maintained.
And
the
gym
was
vastly
overcrowded,
making
it
difficult
to
work
out.
Fitness
Firsts
customer
service
has
also
slipped.
They
recently
sold
off
the
two
closest
gyms
to
my
house,
and
so
when
I
was
forced
to
cancel
(what
other
choice
is
there
when
their
next
nearest
gym
is
over
40
minutes
drive),
I
was
pretty
disgusted
to
find
they
want
to
charge
me
a
months
notice
for
the
privelige.
Apparently
its
in
their
terms
and
conditions,
and
it
would
be
"unethical"
to
not
charge
me,
and
to
charge
other
members.
I'm
not
sure
why
the
customer
support
team
made
a
call
to
"ethics".
If
we're
going
to
go
down
that
route,
what's
ethical
about
selling
the
gyms
I
had
access
to,
and
then
penalizing
me
for
a
situation
out
of
my
control.
Ultimately,
if
they
wanted
to
maintain
a
good
customer
relationship,
they
would
forgo
this
charge.
At
this
point,
its
not
about
the
extra
charge,
although
it
stings,
its
about
the
years
and
years
of
customer
loyalty
and
relationship
that
was
built
up.
This
feels
like
a
slap
in
the
face.
Its
not
often
you
get
customers
who
stay
with
you
for
almost
a
decade.
And
when
you
do,
it
makes
sense
to
look
after
them,
not
treat
them
like
dirt.
3 people found this review helpful 👍