Bannatyne Health Club image

Bannatyne Health Club

Beauty salon Gym Fitness center Spa Day spa

😠 I have been frequenting Bannatyne's Millbank for over 15 years initially as a full time member and most recently as someone who visits London to see family. It used to be a fantastic club with enthusiastic, helpful staff but since opening (post-covid financial pains I suspect) it's an unrecognisably... People often mention staff, equipment, pool, time, great, nice, facilities, area, month, clean,


Address

4 Millbank, London SW1P 3JA, United Kingdom

Website

www.bannatyne.co.uk

Contact

+44 20 7233 3579

Rating on Google Maps

3.40 (128 reviews)

Open on Google Maps

Working Hours

  • Monday: 6 am to 9 pm
  • Tuesday: 6 am to 9 pm
  • Wednesday: 6 am to 9 pm
  • Thursday: 6 am to 9 pm
  • Friday: 6 am to 9 pm
  • Saturday: 8 am to 4 pm
  • Sunday: 8 am to 4 pm

Featured Reviews


Frequently mentioned in reviews: staff (31) equipment (20) pool (20) time (17) great (15) nice (14) facilities (13) area (12) month (11) clean (11)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 S M. 6 months ago on Google
    I have been frequenting Bannatyne's Millbank for over 15 years initially as a full time member and most recently as someone who visits London to see family. It used to be a fantastic club with enthusiastic, helpful staff but since opening (post-covid financial pains I suspect) it's an unrecognisably strange, eerie and surreal place. Staff are incredibly unhelpful and don't seem to care about the gym or the members; they're just perpetually checked out; on their phones, talking to each other, or aimlessly wandering around. No one is ever at the front desk to see people in, they'll just be laughing and chatting amongst each other in the office. Signing up for a day-pass is a 15 minute process which is incredibly agonizing when you're inputting the exact same profile everyday. If you join for just a month you have to sign up and then send an email for cancellation, which is tedious when surely someone could just process that in front of you? Cleaning staff randomly work out beside you during your exercises. I've never experienced that in a gym before, in retrospect it is quite amusing but in the moment it is very bizarre and frustrating when they -- without politely asking -- just take the equipment you're using and exercise themselves. Don't they have the entire day to workout? There was one member who would not only stare at me during my workout everyday but join in. The staff also claim the gym closes at 9pm but start TURNING OFF EQUIPMENT YOU'RE USING at 8:40pm and then give you barbed attitude saying we're closed if you politely ask for more time. One star is for the club actually maintaining fantastic, up to speed equipment and weights, which is the minimum you can ask of a gym. It also has an extremely dark, dimly lit pool which looks more like a sensory deprivation tank for a whale than a well-lit swimming arena, but it is an ostensibly clean and well-run pool nonetheless. Now, the worst part of all. The pricing is exorbitant for how small the gym is which also makes no sense. When measured against its immediate competitors, this tiny gym is now £89.99 a month when PureGym and The Gym Group are 20-26 pounds a month for university-sized gyms with multiple locations around central London and better hours. What the heck is the cost breakdown to justify £89.99 a month for a gym this tiny with barely any staff? I'd love to hear a response to this review with the answer. The amalgamation of these factors leads me to say: there are so many better options out there. Save yourself the suspiciously high pricing and join a different gym.
    11 people found this review helpful 👍

  • 1/5 Jam M. 7 months ago on Google
    The location is perfect but the pool area and gym require professional cleaning EVERY DAY. When one complains privately nobody takes any notice and it is always a member’s fault. Customer services are just not existent there. Can somebody please ask their management to CLEAN the gym and spa professionally daily as our requests are continuously ignored. What’s the point of having 3 cleaners who think it is below them to ‘scrub’ the spa? Also, our personal items have been disappearing over years now and it is never their responsibility.
    11 people found this review helpful 👍

  • 1/5 Armaan H. 1 year ago on Google
    Poor hygiene, have recently cancelled my membership. Showers have not been cleaned once in the whole year I went to Milbank Bannatyne and there is mould everywhere. The place is falling apart and needs some serious capex, with some genuine structural issues. 1-2 of the staff are kind and genuinely try to be helpful but aren’t that intelligent, and the remainder are pretty useless. I would avoid opening up about your personal, especially to the blonde steroid taking personal trainer (the irony) as it’s an envious environment with bad energy and these guys pretty much live the same day on loop into perpetuity. His PT sessions are a gimmick and will have you rolling your shoulders for half an hour, I’ve seen people doing this for many months on end with little to no change. The other PTs seem somewhat competent, compared to this anyways. Gym is poorly equipped with 0 light and the spa makes me wretch. London is often about compromises and we can often look past minor issues. Not in this case, save your hygiene and energy and go to a better gym, Shocking this place is still open, some serious health, safety and personnel concerns @westminister council.
    10 people found this review helpful 👍

  • 1/5 Rich B. 6 years ago on Google
    Slowly being run into the ground, chipping away at the things that make it worth paying the premium: equipment falling apart, showers no longer maintained, "perks" of tea and coffee / cereal being removed.
    5 people found this review helpful 👍

  • 1/5 xkpol a. 6 years ago on Google
    Absolutely awful gym, incredibly rude management and reception staff, which by the way has very high turnover. Unclean changing rooms, small pool often used by rude and aggressive phsyiotherapy practice. Strongly advise not using. Unfortunately they have pretty much guaranteed clientele being in office building in heart of media and government in Westminster, but at least readers can save their money and nerves by avoiding these ripoff merchants. And by the way, vast majority of reviews seem to agree with me, which is not always the case.
    4 people found this review helpful 👍

  • 5/5 Daniel C. 5 years ago on Google
    Really well located for anybody working in Westminster. The wet facilities (pool, sauna, steam room and Jacuzzi) are excellent. Gym floor is well equipped with high tech treadmills, bikes and weights machines and there are loads of classes to choose from. The gym and classes are rarely crowded- the place has a really nice atmosphere, with a lounge area and free hot drinks. Towels are included which is really helpful for going before or after work! Staff there are outstanding- friendly and genuinely interested in the well-being of their customers. All in all, well worth the monthly cost for an SW1 club with a pool!
    4 people found this review helpful 👍

  • 4/5 Yours t. 2 years ago on Google
    I have only been to 3 branches. Westwood, Milbank and Bishopsgate area. What I like is that these health clubs are reasonably priced, usually pretty quiet and the equipment suits my needs. It's great that u can use different clubs accross the country at no extra cost. I love that. What I think needs improving is the maintenance and attention to detail. Quite often something will be out of service - jacuzzi, drinking fountain, trunk dryer etc... It depends on the branch but this is something that could be solved pretty easily IMO. Not a big deal and as I say, for the money, these clubs are very good and I am a happy member. I would be happy to pay more for higher maintenance, nicer soap, premium towels etc.
    4 people found this review helpful 👍

  • 1/5 Shaun Daniel C. 1 year ago on Google
    Worst gym ever been to in my life . Pikeys with tags on , in the gym and a swimming pool full off old lady’s that smell like fish. Signed up for 3 months and was forced to be members for 1 years ! As the un qualified sales man ticked the wrong box . Complained to manager and Bailif enforcement team was notified and was harassed daily ! Threatening me with court. They then took money from my account as a settlement even though I stopped using the gym after the first few months .. will be going to trading standards .. this place needs shutting down they should be ashamed of them selfs and the was they conducts so called business.. if I could leave a minus star I would . ⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️
    4 people found this review helpful 👍

  • 5/5 Mike W. 5 years ago on Google
    Not a bad little place, small but functional in most aspects. It has a decent sized pool, sauna, steam and hot tub. It has a very small gym, it packs the basics, but not 100% fully equipped but you can still get a good workout from here if needed. They have classes, not taken any but they look pretty decent from what I've seen. There is 2 treatment rooms, I assume for massages etc, again not something I've thought about but nice for those that need it. Free tea, coffee and fountain water and also free towels which is a nice plus. Overall, not bad and centrally located too. Make sure you bring flip flops and a padlock with you for the lockers.
    3 people found this review helpful 👍

  • 1/5 Shalin D. 6 years ago on Google
    Terrible gym and terrible staff
    3 people found this review helpful 👍

  • 2/5 Luna 1. 2 years ago on Google
    The place has seen better times. The deco is outdated, the swimming pool/sauna area/changing rooms are old and dirty. On the positive side the staff are nice but I would not recommend this place any time soon. To be forgotten. A very poor experience
    3 people found this review helpful 👍

  • 1/5 Robert H. 2 years ago on Google
    I had a massage here that was so bad, it was 8 years ago and I am still mad about it
    3 people found this review helpful 👍

  • 1/5 C B. 4 months ago on Google
    Instead go to Maida Vale Bannatynes where you'll feel much more welcome, unless your happy for the bored cleaner to stalk you around the poolside like some deeply disturbed and depraved predator, then steals your towel, and for management to refuse an investigation into the CCTV. Avoid Millbank SW1 if you don't want to feel exploited and uncomfortable. The staff cleaner was overheard actually bad mouthing club members in the female changing room, and many of the members themselves are really stuck up, hostile, image obsessed and clicky, much of this issue boils down to favouritism, these 'yuppy' types scorn at you round the poolside and as you come out the showers, the female members seem to have NO respect for unfamiliar or new members or anyone's privacy, dignity, and rights to access the spa they pay to use.
    3 people found this review helpful 👍

  • 1/5 E L. 4 years ago on Google
    If I could give this gym 0 stars I would! Absolutely disgusting changing rooms, mould in the shower dispensers and a general feeling of everything just being covered in grime and mould. Desperately needs a refurbishment, especially in the pool area (although apparently it's just had one). They keep the lighting very low so when you’re shown around it looks really cosy and appealing. It’s not until you actually use the facilities that you realise how utterly old and dirty everything is. I had signed up for a six month membership and went about about four times. I just couldn’t bring myself to use the changing rooms! The gym itself is okay but very small with barely any equipment. The fitness classes aren’t bad, but with the ones I attended I was the only person there and with a trainer who wasn’t very engaging it was kind of awkward. Also, when I was shown around, I was told about the treatment rooms and that you get your first treatment half price. Turns out Millbank doesn’t offer treatments anymore and had stopped a year before. So totally missold there! I’ve been a member of Virgin, Third Space and F45, all high end amazing gyms with clean and well kept facilities and I’ve also been to Pure Gym, DW and Fit4Less and this gym is honestly the worst place I’ve ever been to in my life. Avoid at all costs. It’s beyond disgusting.
    2 people found this review helpful 👍

  • 3/5 Michael S. 4 years ago on Google
    The place was clean, both jacuzzi and pool was cold, the only good thing was the steam rooms, the gym look okay, I didn't not use it. The changing room was clean, lockers are good size. But honestly I expected better.
    2 people found this review helpful 👍

  • 1/5 Mark 4 years ago on Google
    Missold the gym membership. Rude and unprofessional head office staff. Awful facilities. So many better gyms in the area. AVOID.
    2 people found this review helpful 👍

  • 5/5 Negash T. 5 years ago on Google
    It has been five years since I have joined Bannatyne Millbank. And I have achieved great deal in terms of weight loss. The achievement wouldn’t have been possible without the staff encouragement: the staff are extremely friendly and supportive. With affordable membership fee and latest equipment, Bannatyne Millbank is the best in the Westminster. If you are planning to join in the area, I highly recommend Bannatyne is for you.
    2 people found this review helpful 👍

  • 1/5 Conor B. 1 year ago on Google
    Awful experience, joined in October after a number of days was truly appalled by the lack of cleanliness, poor equipment and poor service recieved. I requested to cancel after a week and for the second month charge not to be applied and was met with a rude response from the team onsite, I have raised these concerns to the Executive team at Bannatyne and was completely dismissed, and informed they are doing a great job in fact Karl Kerin the regional manager "visited last week and they are doing a great job". Please save your money and time and stay away from this mob crowd. Extremely old equipment and lack of quality classes. Really wish I could turn the time back on this one.
    2 people found this review helpful 👍

  • 5/5 Abby A. 4 years ago on Google
    Most friendly staff I have experienced from a gym. Pool and jacuzzis are brilliant, would definitely recommend
    2 people found this review helpful 👍

  • 5/5 Stovell A. 5 years ago on Google
    I am always treated well each week I am in attendance.
    2 people found this review helpful 👍

  • 1/5 Maria L. 6 years ago on Google
    By far the worst gym I ever been. Facilities and equipment are poorly working and not clean properly. Not fully equipped with gym necessary machines i.e. there's no equipment for legs! Very small room for work out and at peak times it's so busy you can barely move around. Never had my introduction or any assistance from the employees when I first joined. Personal trainers only help you if you book a lesson with them. Better spend your money and time to any other gym because once you join you are sort of trapped with them and their excessive terms of service.
    2 people found this review helpful 👍

  • 2/5 Jason F. 6 years ago on Google
    Tired decor and equipment embraced the late 90's didn't let go.
    2 people found this review helpful 👍

  • 5/5 Kevin T. 5 years ago on Google
    Great facilities (Inc spa, sauna, steam room, swimming pool) in addition to the the free weights and cardio/classes rooms. Complimentary drinks and towels Inc in your membership. Friendly staff, considerate&mindful managers and experienced PT. Perfect if you are looking to simply start with a new gym or if you want to progress with coaching support. Overall great value for money. Would highly recommend.
    2 people found this review helpful 👍

  • 1/5 Becky M. 6 years ago on Google
    Absolutely awful. Steer clear. My husband and I had a wedding gift (for a treatment each). We turned up. No staff had arrived. They were late! Waited for ages. Offered us no drinks. People who turned up 45 mins after us got offered drinks. We finally went in for the treatment to find it finished 15 mins before it should have (guess they were trying to make up time). Not impressed. No apology or communication for that matter. Extremely unprofessional. We will never go back.
    2 people found this review helpful 👍

  • 1/5 Conor B. 1 year ago on Google
    AVOID Awful experience, joined in October after a number of days was truly appalled by the lack of cleanliness, poor equipment and poor service recieved. I requested to cancel after a week and for the second month charge not to be applied and was met with a rude response from the team onsite, I have raised these concerns to the Executive team at Bannatyne and was completely dismissed, and informed they are doing a great job in fact Karl Kerin the regional manager "visited last week and they are doing a great job". Please save your money and time and stay away from this mob crowd. Extremely old equipment and lack of quality classes. Really wish I could turn the time back on this one.
    1 person found this review helpful 👍

  • 2/5 Andreas P. 7 years ago on Google
    More than a Health club this is a spa, except that for a spa you'd expect the men's changing area to be nice and it's not! Really not! The machines are high spec, but two whole walls are taken up by cardio equipment, which leaves no room for weights and resistance equipment. I could not really get a proper workout here. Not sure why I kept paying over £60 a month for this gym.
    1 person found this review helpful 👍

  • 5/5 Aleksandras L. 6 years ago on Google
    Pros: * Great staff, very friendly and enthusiastic * Clean and tidy * Cozy, pool area always kept at 30 degrees Celsius so that no one catches a cold after swimming * Generally great value for money * Swimsuit drying machine (self use, takes 5s) * Great lounge area with the mornings newspapers Cons: * Sauna sometimes too cold (83-85 degrees), sure you can warm it bit pouring water on the rocks, but I don't want to do it case the staff shout at me * For whatever f-ing reason there's an air conditioner in the men's changing room which so conviently keeps you cool after you get out of shower Tips: * My routine goes like this: Steam Room - pool - rest - sauna - jaccuzi * at the pool be careful which showers you use- the last two have nice warm water and the front two shower you in ice cold water (great after a sauna)
    1 person found this review helpful 👍

  • 2/5 Afaq R. 3 months ago on Google New
    I visited this place using a day pass which was £20 as I was with a full paying member. I was expecting a state of the art gym considering the monthly membership is over £70 a month. However I was surprised to see a very old and dated gym in the basement. I could not believe how bad it was considering the price. I guess they are charging for the location.
    1 person found this review helpful 👍

  • 2/5 Artur J. 3 months ago on Google New
    Times up!? - The guy opens the door to sauna, shouts the time is up and walks away? In old days this place was closing in time when it said was closing - today staff close 20min ahead of closing so you guys can go home when the gym sais its time - BAD HABBIT! You should allow people to finish exercising (until the very end), then stop people comming in, take your time to clean the gym and go home when done. You should take an hour after its closing time to make sure all is good to close. Who said I need to go 20minutes before you think I should go? Make sure its not happening again, otherwise the contract is void.
    1 person found this review helpful 👍

  • 5/5 Liudmila Y. 4 years ago on Google
    The location is brilliant, easy to get to... Fantastic facilities, lovely spa area, clean ... Professional staff and very helpful, highly recommend.
    1 person found this review helpful 👍

  • 5/5 Ana Krisztina B. 5 years ago on Google
    Great gym, friendly staff!
    1 person found this review helpful 👍

  • 1/5 A F. 4 years ago on Google
    Complete rip off much better options in London now for better value.
    1 person found this review helpful 👍

  • 5/5 Andrew D. 5 years ago on Google
    Very nice gym, friendly staff and good facilities, would recommend
    1 person found this review helpful 👍

  • 4/5 Ben N. 5 years ago on Google
    Very nice little pool and jacuzzi area. Plenty of machines for gym people.
    1 person found this review helpful 👍

  • 5/5 Maritina A. 4 years ago on Google
    Great location and clean gym. Really enjoying the group classes as well as gym sessions by myself. Kristel delivers an excellent yoga class, definitely recommend it! Very nice overall experience.
    1 person found this review helpful 👍

  • 4/5 Michael W. 4 years ago on Google
    Nice and convenient, good swimming pool great equipment gym and pleasant staff. Works for me.
    1 person found this review helpful 👍

  • 5/5 Kevin O. 4 years ago on Google
    Was a member a couple of years ago. Have returned, it is much improved under new management. All the equipment and facilities are good. Always clean, and staff are warm and attentive
    1 person found this review helpful 👍

  • 5/5 Bamdad A. 4 years ago on Google
    Great sport centre in the heart of Westminster in such an iconic building. The pools lighting makes it very relaxing & sauna + steam room temps are just about right. I have trained with 3 of the personal trainers there, Robbie, Linda, Emmanuel & they will put 100% of their time and effort in to you. As an ex pro wrestler and someone who has been training most of my life, I would recommend this place %100 ❤️

  • 4/5 Aline A. 4 years ago on Google
    Nice atmosphere, clean gym and friendly staff. Personally, I have had sessions with two of the PTs - Linda and Robbie, who were both knowledgable, professional and made the workout enjoyable. It’s a bit pricier than some of the other gyms but it has a pool, jacuzzi and sauna :)

  • 1/5 Adam E. 1 year ago on Google
    Use to be a great gym, but with this current racist management it's a disgrace, i already emailed to terminate my membership asap

  • 5/5 ian c. 3 months ago on Google New
    Small but incredibly convenient, great staff, serviceable equipment, really nice facilities. I have used Bannatyne Healthclubs up and down the UK and they are always of a high standard.

  • 1/5 Mirza D. 4 years ago on Google
    Avoid, their customer service is even poorer than the worm filled facilities. I wanted to have a session on the 1st of Feb at their Russel Square club and asked for the membership options and never got told about the option for a day pass so I went with the monthly. I only got told by a friend afterwards that they do day passes too, which came as a surprise to me. One month later, on the 1st of March my direct debit got my membership renewed and considering that I have only used the facility once before and did not intend to use it in March at all either, I asked for a refund of the March fees I prepaid for. Haven't heard back after sending multiple emails. Later when calling the head office they told me that even though I have only used the facility once over 5 weeks and that they never informed me of the option for a day pass, they will refuse to give a refund as the T&C states I need to give a month's notice. At the end as an extra, Edwin Bance, their GM even accused me that I didn't ask the receptionist about the day pass option (which I did), despite him not knowing about how our conversation with the receptionist went. I do understand that this stands up legally, but fails on many levels of doing fair business: not telling the customer about the membership options, not replying to the refund request emails for 9 days and refusing to give a refund for a service that I prepaid for and do not intend to use. Stay away from these facilities, a poorly equipped gym without hot water and worms in the showers is not worth the hassle.

  • 5/5 kentarieeenu 3. 5 months ago on Google
    I went here for the first time today (Sunday afternoon). It was a fitness gym with the best service and quality facilities I have experienced in the UK (although I only used the pool, Jacuzzi, sauna and changing room). The staff are top notch and I really appreciate the work they do to keep it clean. I can sincerely understand why this gym is located in Westminster. Thank you very much.

  • 5/5 Dariush Daniel P. 4 years ago on Google
    Joined earlier this month, friendly and responsive staff. Not a huge gym but strong range of facilities (gym, pool, sauna, steam, jacuzzis etc) and set in a nice building. Being in the city, had the place almost to myself on a Saturday!

  • 5/5 Lady P. 1 year ago on Google
    Lovely staff, creating a friendly atmosphere and great equipment.

  • 4/5 Bogdon N. 4 years ago on Google
    Enjoyed the good pampering

  • 2/5 Alessandro G. 1 year ago on Google
    Tried to buy a voucher online never concluded then I tried 2 more times , next day look at my bank account and been charged 3 times, now is over one week and stil don't have my refund

  • 5/5 Bryn D. 5 years ago on Google
    Brilliant team and great classes

  • 5/5 Tom E. 4 years ago on Google
    Cracking spot.

  • 5/5 James B. 4 years ago on Google
    Great staff and nice atmosphere!

  • 2/5 Zaakirah B R. 4 years ago on Google
    I wouldn't recommend bad atmosphere

  • 3/5 Jojo T. 6 years ago on Google
    This club is going through some renovation soon, very old style changing rooms where you have to bring your own lock? They do provide them free in reception.. They are making changes fingers crossed

  • 5/5 Darren N. 5 years ago on Google
    Marvelous

  • 3/5 steve p. 6 years ago on Google
    Really great staff and an intense yoga class. Reasonable size gym and spa considering its location. The place could do with a refurb though! Quite tatty...

  • 4/5 Kasia M. 5 years ago on Google
    Nice place but small and over crowded during pick time. Off pick nice and empty.

  • 5/5 Dan B. 5 years ago on Google
    Friendly staff, excellent equipment, nice atmosphere. Would reccomend.

  • 1/5 Chris W. 5 years ago on Google
    Terrible service, keep spamming me with texts


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