The summary: Go here if you want to be treated like a criminal, have your padlock broken and other belongings possibly tampered with, then expect to be thankful for a £5 bright red piece of tat. The detail: I visited FF Oxford Circus today to try the gym. During my workout, a male member of staff approached me asking my locker number and asking if I would mind opening my locker become someone’s belongings had gone missing. Whether I was being accused of theft or not, I do not know. I went up to the changing rooms and opened my locker, the member of staff looked around my backpack and thanked me. I continued with my workout and when I went upstairs to the changing rooms once I’d finished, I saw the same member of staff with lock cutters and my padlock was missing. He and another male member of staff said they had to open the locker to check a woman’s belongings weren’t in there. There was also a woman there, I assume she was the person with the missing belongings. I cannot understand the reasoning behind this, I was happy to open up my locker the first time, I would’ve been more than happy to do that again for this woman’s peace of mind (had I been asked). I barely got an apology, apparently it’s something they “had to do”. It shows that FF have absolutely zero respect for people’s belongings. I had my work laptop containing huge amounts of confidential information in my backpack, I have no idea what these 3 people did with my belongings while I was working out downstairs. I’m my 7 years of going to gyms, I’ve never had my locker broken into, I never thought it would be done by members of staff. I’ve also owned that lock for 7 years, it was a gift from my brother when I started to work out. It was an Olympia Padlock, which was replaced by a “complementary” (?!) £5 probably very cheaply made huge red Fitness First lock. I’ll be looking into the legalities of this but overall this has been by far the most baffling, incomprehensible and frustrating experience I’ve ever had at a gym.

What a club! FF Soho is my happy place. Love the classes, love the trainers, Reception is always super friendly and accommodating (special mention to Poppy who helped me today!). I always feel so good having come to this gym. Truly one of a kind gym can't recommend enough.

Small but nice gym - it has everything you'd need for a workout. The only gym I've been to where everyone puts their weights back after use. Friendly atmosphere

Bishopsgate gym is neglected regarding the pool and steam room. Steam room doesn't work for months, maybe even yearsas ive heard before joining, and the pool is dirty and has a horrible extreme bleach smell that literally hurt my throat. Some of the staff did not care giving good advice but some of them were really accommodating and friendly! Tottenham Court Road gym is the best!!! Good care of the customers and went above and beyond to help me as a disabled individual, while being respectful and treat you as an equal. The spa area is clean and comfortable! Only downside is that is equipment is broken or not working well, it takes a long time to fix it. Overall very clean gym with the exception of the cardio area which you can smell and taste the sweat in your mouth, maybe get a better ventilation system? Allow me to thank the staff again! Amazing 👏🤩!

Dreadful experience. This is a throwback to clubs in the 1990's and seems to be stuck in a time loop. Fitness First please shut down and go away so something suited to this century can open up in you place.

I upgraded my membership to FF Oxford Circus only a year ago I couldn’t be happier. I have been a Fitness First member for years but never felt valued and thought that getting average instructors and poor service was inevitable. At Oxford Circus you feel always welcomed and looked after by the staff. Super professional, friendly and positive team led by Jamie, he really makes a difference! Plenty of classes, modern equipment, great location, sauna…If you are unsure, pop in, you will know what I mean. Hidden gem in Central London!

I recently became a member of this gym and i must say it is amazing! The whole vibe from the music to the staff is great. The sales team especially were superb and have since helped me get set up and actually use the gym for once. The refurb they done looks awesome, they actually listen to feedback here. Only thing is the changing room isnt exactly the biggest but i only spend 10 minutes in there so its not a deal breaker. I would definitely recommend this gym!

I have recommended this gym to everyone I know! I usually feel intimidated in gyms but this place is super friendly and has a great vibe. The classes are incredible as are the trainers. Thank you so much to the team at Oxford Circus for helping me get back on track and rebuild my confidence. X

Chris and Rob are fantastic! So much enthusiasm for the club. The three top things I like about this club (even over other fitness first clubs) is that it’s small, never too busy (and loud), and just has such a friendly atmosphere. It’s like a small club, but with all the perks of a big chain.

Honestly! You REALLY should warn people you do not have HOT WATER in the building! I shouldn't be finding this out when i'm bloody soaped in the bloody shower! Outrages!!!

NO HOT water?! REALLY??? There was a receptionist by reception who never mentioned there was no hot water. Poor poor service. They'd rather chat with each other and giggle around rather then look after the customers. I'd rather die than take another cold shower. Spoiled day! Happy Christmas! Disgusting!!!

I forgot my Nike running shoes which I bought recently at the changin room. After 5 days, I called the gym asking if they have seen it and after they had a look, they said "sorry we didn't find it". I got really frustrated and at the same day I went to the gym for my workout. I asked Chris, he was at the reciption desk if he can help me and he was really nice and helpful. He looked with care into few places and finally he found it. Thank you, Chris!

I went with ClassPass and had found the gym to have everything it needed, and a great price-quality ratio. It's not overly big, so I'm guessing that going off peak is important (I went around 2pm on a weekday and it wasn't busy). There's a spinning studio, a series of machines, weights, a work out studio, rowing machines. The changing room has hair dryers, showers, bathrooms and a small sauna, which was a nice surprise. Shout out to Trisha for being so friendly, welcoming and helpful, and motivating me to do the rowing challenge! Will go back when I'm in the area.

Closed my gym so email to say I can cancel, however no email contact for them anywhere and never pick up the phone so when you call the main line so you cannot cancel.

New to this gym but loving it so far! Good set up with everything you need and great staff who are super helpful and always friendly. Shout out to Robert and Chris the manager!

I've been a member of Fitness First for a few months now and I really enjoy going to the Oxford Circus branch before work. Really well equipped, clean and the staff always make an effort to say hi and help out when needed. Today (Wed 18th Oct) Chris & Chris were on duty and smashed it! See you again tomorrow.

It’s a great gym - highly recommendable!! The location is very convenient, great gym equipment and the freestyle area is super good too. The stuff is very friendly. With Alessia i had my first free personal training session - she was amazing. The guys Chris and Christofer are always very helpful and nice. It always makes me happy to go to the gym with all these nice people around here.

Body pump and body combats are the best classes! The instructors are very friendly and great at what they do! They also provide towels so you don’t have to carry your own. I also want to give a shout out to Chris he’s the best!

Really nice gym and great location. The staff are friendly and the trainer Robert was very welcoming and has great attention to detail to help with me with my workouts and goes the extra mile! Definitely recommend.

One of the reasons I chose this place is because the moment you walk in you don't want to leave. Its very clean and maintained, fully equipped with vibrant lights, modern technology, sauna, and good vibes. Amazing place with great atmosphere, the classes are also brilliant so definitely one of the best gyms in London. Jamie, the Gym Manager is very friendly, knowledgeable and helpful. His team is always smiley and so supportive in your fitness journey.

Relaxed vibe. Good facilities. Problem is, hardly any exercise machines available if its busy. Go late morning or mid afternoon. Great rowing machines

Tiny gym compared to other Fitness First, especially changing rooms. So busy after work you even have to queue to use the showers! Staff is super friendly though.

I always felt out of place in gyms and the environment but Fitness First at Oxford Street changed my mind completely. I went in with no idea what I wanted or how to get it but the team there were so welcoming and helpful that it’s my favourite place to be and I look forward to going. The knowledge they have and willingness to help just makes everything so easy. The classes are great really helped me get into a healthy routine I can’t promote these guys enough. I just wish I didn’t have to work so I could go more.

This gym has everything you need to workout. I think price vs services is really good considering it’s location.

My favourite gym in London! Jamie, Tricia and the team do a fantastic job of looking after the members right from the welcome to the goodbye! It's spotlessly clean (a lot of other gyms in other chains could learn a lot from this one!). The PTs are approachable and the classes are great. I'd give 6 stars if I could!

I have worked out in many gyms and I have never encountered such friendly, professional and cheerful stuff. They are always down to help you if you have any questions, whether it is regarding exercises, diet or if you just want a friendly chat. Additionally, the gym is very well equipped and renovated, plus the location is perfect. The only thing I would like to be added is an abductors machine but otherwise 10/10. Shoutout to Viktorija, Omar, Jamie and Tim for always creating such a great atmosphere!

Five stars every time. Excellent staff, friendly members and always enough space to workout. Great selection of classes and any small issues are speedily resolved. My favourite Fitness First by far.

Lovely gym with super friendly staff! Small compared to other gyms in central London, but I actually prefer that. Great classes too, definitely worth a try!

The gym is clean, spacious, and has a really excellent range of classes with lots of timings so you can find a way to make it suit your schedule. My favourite thing, however, is the people. Jamie and his team make such an effort and it is always such a friendly environment - not your typical gym!!!

I am an actual member of the gym fitness first at Oxford Circus and since then I received an amazing service from the team, they are really friendly and helpful especially Cedric.The gym is tidy and clean, they always look after me anytime I need something. I feel like is my place to be. I would definitely recommend this gym to everyone.

Very friendly staff, clean changing rooms and great classes.

I visited the club two weeks ago as I’m in the area quite often. I find it’s a really well equipped gym that offers a good variety of classes which are my main interest. Staff is friendly and always ready to help and make your experience at the gym pleasant.

Decent place to work out, friendly and, post pandemic, never too crowded in the mornings. (Not sure about evenings, never go then). Trainers are a nice bunch if you want one.

If you are visiting the UK and staying in central London for 2-4 weeks, this is the perfect gym for you (buy a 1 month up front membership and if you go every day, for even just a bit over a week, it immediately becomes more cost efficient). Recently completed renovated, spotlessly clean, super friendly staff, and a relaxed vibe. Excellent location round the corner from Carnaby St / Oxford Circus. Appears to cater mostly to the lunchtime corporate crowd, with 12-2pm definitely being the busiest time. Pretty quiet at all other times. NB the gym isn’t very big at all, but it absolutely has everything you need for a really solid workout. In terms of clientele, everyone seems to be an experienced gym-goer, but if you are just starting out, this place would def not be intimidating either (no idiot meatheads). Definitely 🏳️‍🌈 friendly too (although almost all of London is). And most fun of all, you can manipulate the playlist via an App 😂😂. Final note: gym isn’t open on Sundays, so if you want to absolve your Saturday night sins, you will need to go on a bit of an adventure to find another FF of Tier 3 or below (this membership grants you access). Overall, 10/10! Thanks for the good energy ❤️

I am really impressed with how friendly, welcoming and helpful the team at the gym are. The facilities are excellent and so far I'm really impressed with the quality and range of classes on offer.

Great gym with great facilities. Very clean and people are considerate. The PTs and the crew are very friendly and welcoming. Highly recommend

Fantastic space to work out in, the club is warm and staff welcoming. Got all the equipment you could ask for to achieve a great work out. Plus excellent choice of classes to push yourself and feel part of a community!

Just had the pleasure of my first training session at this gym.... Staff that I met are great with special thanks to Cameron and Chris who made me feel welcomed straight away.... equipment was well organised with plenty of choice to have a full body workout.... gym itself was very clean and tidy including the changing rooms.... would recommend to anyone in the area to give them a chance.... Thanks again

Brilliant small gym with lovely people - always so helpful and welcoming. Particular mention to Chris who runs brilliant classes adapting and making things challenging and fun for everyone involved - thank you Chris!

Love this gym and the staff. A comprehensive range of machine and free weights etc.

A place where you can maintain your health and get yourself into shape. A Place full of equipment and different classes to join as per your requirement. Staff is very friendly and helpful. 100 % Recommended

Great location, has all the equipment and facilities you would expect of a fitness first (cardio, weights, machines, cycle studio, change rooms, sauna plus other). Very clean and the staff are very friendly

Love the Oxford Circus fitness first. As expected peak times can be busy but great facilities and staff. Always a friendly welcome. Gabriella’s Shred class is my new fave, great combo of cardio and weights whole body workout!

Great gym. Gym is small compared to other FF but has great free sessions. Shout out to Gym manager Jamie, Gabriella and Chris who are always welcoming. Also Katerina on Wednesday yoga session is very good 👍

Streatham, the steam room is down due to poor maintenance, months without resolving. Walford, the steam room is out of service without any deadline, no intentions to fix it. Oxford, don't even make any effort to use the facilities, dump, smelly, dark, poor ventilated, lighting isn't any better, just another abandoned club. Tottenham, the staff not even bother to offer a good customer service. Clapham Junction (not Lavender), the staff through lies and bad comments about Lavender to trap customers. I submitted a request to upgrade over a week now, no response whatsoever. I am regretting so much joining Fitness First.

Such a lovely gym. It's compact but has everything you need. Staff are so friendly. And it's always soooo clean. Love it here

Been going here for a few years now and love it. The people are great and have had a good relationship with all of them especially Jaime the General Manager and Chris the Fitness Manager. I like the challenges they come up with on a monthly basis - they don’t push it on you but provide enough encouragement to get you to do something a bit outside your comfort zone you normally wouldn’t do. And it’s conveniently located. Can’t say enough good things about it - probably the best gym experience I’ve had since moving to London. Thanks guys!

So happy the gym is opening again. Missed it so much.

Great session, really pushed you. Would highly recommend

Great gym!

The class was great but the space was very less. The equipment for self workout is limited at times as trainers and people might hog them. Showers are nice.

I love the trainers and the staff

Lovely staff but limited facilities.

Have been using this gym for a few months now. Has been great since it was refitted, equipment is new and clean and staff are friendly. Have used the services of one of the PTs who has been a pleasure to train with and very knowledgeable. Taking away one star because it isn't the largest space and can get really busy at peak times and some of the equipment can get hogged.

The gym isn't great but what keeps me there is my training sessions with one of the personal trainers, Enio! He's great! He's very professional, friendly, results oriented and at the same time encouraging. He always listens to me and takes into consideration my preferences. I cannot recommend him enough!!

Too crowded in the gym and changing room.

(Translated by Google) All coaches one is better than the second # Strong ?? (Original) كل المدربين واحد احسن من الثاني #قوي ??

Friendly place

DISSAPOINTING GYM! This gym has NO INTERNET for more than a week now with NO update as to when it will be fixed. There is also NO SIGNAL. The staff are super nice & friendly & this review is not directed at the staff, but Fitness First brand is being damaged by this. It is not OK for a gym of this size, brand and calibre not to have a solution for more than week with staff unable to provide a timeline on when the issue will be fixed. We should be able to listen to music or attend to emergencies at the gym and be contactable!!

This FitnessFirst (Oxford Circus) is a disaster regarding customer service. They allow PT to stolen money from you. The only response I got from then it's do do my session with that PT. That is a JOCK How come that big company do not care about the customer! This gym its the worst gym in fitnessfirst! And I will definitely take action. Shame on you.

I have known Enio Gouveia, who trains clients at this gym, for over a decade and he has become a very good friend over that time. He has helped me, an overweight kid who drank far too much, to lose loads of weight, get fit, get my core sorted, gave me a crash course into protein and all sorts of pre and post-workout supplements and generally any chance I had to have a session with him the last 10 years, I took. He has a tailor-made programme for whatever you're looking for, be it weight loss, becoming stronger, keeping fit or even fixing posture through doing targetted weights on the back muscles. Enio is also a trained physio and dabbles in cross-fit and training pregnant women. At various times, he and I worked out different plans (depending on what I was looking for at the time) and it has been extremely effective. Enio is very flexible in terms of running late for sessions and re-scheduling and is genuinely an expert in all aspects of personal training, while being very friendly, warm and approachable. I cannot recommend him enough as a personal trainer and as a person.

I am delighted with my experience with the DW Fitness First London Oxford Circus team. I am amazed at how my level of fitness has improved in a relatively short space of time. I feel much fitter and am pleasantly surprised at the impact of the training. Enio Gouveia is a fount of useful knowledge about training, anatomy and diet and his depth of knowledge is impressive. He is extremely professional, personable and knowledgeable and provide unwavering support.He can push you to your maximum ability whilst making it seem fun! I wouldn't hesitate to recommend Enio Gouveia as a fantastic Personal Trainer.

Nice gym near oxford street. They have also updated the machines

Great gym love the music and the team are always polite and friendly. Always someone around to help out or encourage with your workout. The space is small but it has everything that you need and doesn’t really get crowded like most London gyms I’ve been too. Highly recommend!!!

Small but perfectly formed off of Oxford Circus. Dedicated spin studio and workout studio. Gym floor a bit small as are the changing rooms but I've seen far worse. Staff polite and customer service good along with a spotless gym floor.

Equipment is good but the changing rooms are so small it just started arguments

I've been a member of this club for more than a year , after the refurb they just had, the club is looking amazing, LED lights, brand new machines, special equipment that no other clubs have at the moment. The staff members are all new and really kind, they are always looking after you and the classes are getting better and better every single day! Own personal advice, go and join that club now!!

Very clean gym, considering it's in busy Soho. Staff were really friendly and attentive, they took me on a tour and made me feel welcome. Did body combat and the class was fun and effective.

I have enjoyed a lot a dance class with Dancebuzz.

Great gym, well pretty after the refurb, with new equipment ready to help my gain game, just love it! ??? Staff always super awesome, friendly and helpful, killer group workouts and nice sauna/ showers/ changing room area. I can't recommend this enough and I can't get enough of it!! ?

This is definitely the best gym in central London! The team is so professional; Vicky, Pat, Jamie and Michaela at reception are absolute amazing very friendly and always ready to help, they make a huge difference! I look forward to going to the gym every day now and by the way the spinning classes here are just the best !!!!! Highly recommended!!

Been attending classes here for the past two months and have enjoyed every single one. The space and classes are the perfect size (for my liking). The team is always ready with a smile and pointers to help you improve and reach your goals. I'd especially joined for the Sparr class and the instructors, Jamie and Michaela's combos have kept me engaged and learning something new every week.

Small but well equipped gym, tucked away off the beaten Soho path. Staff always friendly with banter, help, guidance. Fellow members are nice, no attitude. Good mixture of all types of people. Beginners totally welcomed and allowed to feel comfortable. Love being a member and going every day.

Nice gym but lots of creepy guys. But Matt was super friendly and helpful. It’s a nice place to relax after a hard day of work.

the gym after covid appear to be a brand new environment super clean smell nice always very tidy.. the management on point,, staff super friendly and ready to help everyone... I'm very happy

Awesome

(Translated by Google) Super neighborhood! (Original) Quartier super !

I would have not expected for the club to have such a makeover like it did, it looks so fresh and modern after the refurb! Equipment is amazing as well, brand new kit is a delight to train with. But what makes the biggest difference are class instructors and staff- so great, will have the best advices and support to give in your training !

Very good gym! Brilliant staff especially Pep, one of the personal trainers there. Helped me massively with improving muscle mobility while maintaining high standards. Definitely recommend him and this First First branch!

I’m a multi club member of fitness first and couple of days ago I have decide to go check Oxford Circus branch. As soon as I walked in, I had a very nice and warm welcoming from the staff, especially by the bearded personal trainer that was standing by reception, named Pep. He quickly showed me around and ended up talking about my lower back pains, which is caused mainly by sitting down behind my desk, at work. . He right away offered me a Complementary session just to see what the issues might’ve been, in order to put me on the right path. After the free session, I have decided to give him another chance. I must admit that after the second rehabilitation session with Pep and also the lower back pain exercises routine that he gave me, my lower back pains are nearly disappeared. A massive thanks to this legend. He knows what he’s doing. Very nice to have him in fitness first. I highly recommend this personal trainer. Session was intense, but also fun. Will definitely see him again for more lessons. Thank you to fitness first, for this experience.

First time to visit this gym, was a member of FF before but went to the Fenchurch Street one. Had to go here for a session with one of the PTs, Pep! He's the go to guy if you need guidance with mobility and flexibility (and gymnastics!)! He's an amazing PT and really connects with his clients to understand the "issue" and gives great tips on how to address them! Keep it up! Look forward to our next session!

Best brasserie in Soho, the staff is amazing....

Spacious gym floor. Changing room cramped.

GOOD FITNESS AND EXERCISES

Quite small gym, not enough equipment. Devices are in use quite often and sometimes you have to wait a little in a queue to get them

Very small place gym and changing rooms. There's not a lot of room. Shower rooms are quite outdated. No doors. Just criss crossed walls for abit of privacy. Went for a dance class here. Underground gym but upstairs changing rooms and showers.

Small and packed

Really friendly staff, amazing gym facilities after the refurb! look forward to coming every lunch time.

I am writing this review following an extremely positive experience I had at fitness first (the one at Oxford circuit), which I felt like sharing. This morning I noticed I had forgotten my necklace at the gym (after yesterday’s workout), so I contacted the gym staff - honestly with limited expectations of retrieving it. I am extremely happy to share that they located my jewelry and later that day I picked it up. Although it was an extremely stressful process, as this piece also holds personal value, the staff was extremely helpful and I couldn’t be more content. I would like to thank Gabby and Chris (fitness manager) for being on top of the matter, locating it, and bringing it back to me.

I recently had the pleasure of visiting fitness first for the first time, and I must say, it exceeded all my expectations. From the moment I walked through the doors, I felt a warm and welcoming atmosphere that made me instantly comfortable. The gym is spacious and well-maintained, with state-of-the-art equipment and a variety of workout areas to cater to all fitness levels. The staff greeted me with friendly smiles and were incredibly helpful in guiding me through the registration process. They answered all my questions patiently, making me feel at ease as a newcomer. One aspect that really stood out to me was the cleanliness of the facility. The gym is immaculately kept, with a strong emphasis on hygiene and sanitization. This level of cleanliness was particularly reassuring in light of the ongoing pandemic. Another highlight was the wide range of fitness classes available at fitness first Gym. As a beginner, I was unsure of where to start, but the instructors were knowledgeable and understanding, helping me choose the classes that suited my goals and fitness level. Thank you poppy for finding my house and work keys and Chris the fitness manager. Make sure you sign up

Hands down one of the best gyms iv been too. I’ve attended many gyms in my time so far however this fitness first is truly the best. The team is what makes the gym so perfect, they all bring an incredible vibe and positive attitude. Always happy to give advice. One of the managers, Chris stands out especially. He’s always motivating everyone, even watching him hype someone else up gets everyone going. Pearl is also an amazing member of the team, always making us feel welcomed and happy to always give training advice. Jamie, the GM is clearly doing a great job running this fitness first branch. Money well spent here for sure. (It’s definitely better than other fitness firsts iv been too 1000%). 💪🏻

Chris the fitness manager and Chris the PT are very kind and super supportive, not to mention extremely motivating. The gym itself is really nice, great changing rooms with Sauna, amazing location and excellent spin studio. Have only been here for 2 months, bu feel super safe and supportive.

Amazing place and staff, Poppy, Pearl are the best welcomed me in to the gym and showed me how it all work now making gains thanks to them!!!!! Damn I’m beefy all thanks to them I’m literally scared for my shirt seams. How will I fit through the door now, will I scare old people without knowing it!!! The path they lead me down it dark but full of greatness.