1/5 A M. 1 month ago on Google • 1 review New
I
joined
on
the
last
day
of
September
2023
when
they
were
doing
a
no
joining
fee
promotion.
Since
then:
1.
I
wasn’t
able
to
access
the
online
workout
videos
and
no
one
responded
to
my
request
for
help
for
over
6
weeks.
2.
The
men’s
spa
was
out
of
action
for
over
a
month.
This
was
one
of
the
main
reasons
that
I
signed
up.
3.
Swimsuit
drier
in
the
men’s
changing
room
was
broken
for
weeks.
4.
It’s
already
a
long
walk
from
the
changing
room
to
the
pool,
they
moved
towels
that
used
to
be
on
the
way
between
the
two.
This
led
to
me
being
stood
in
a
corridor
in
my
swimsuit
while
a
member
of
staff
fetched
one
for
me,
all
the
time
with
people
walking
past
me
as
they
went
through
the
corridor.
Hugely
embarrassing.
5.
There
was
a
used
plaster
stuck
to
one
of
the
vents
in
the
pool
for
weeks
which
makes
me
question
how
often/thoroughly
they
actually
clean
it.
Quite
disgusting.
6.
Poor
communication
about
relevant
updates
(such
as
the
issue
with
the
towels
noted
above).
7.
They’re
changing
the
electronic
padlocks
so
you
have
to
bring
your
own,
which
is
an
additional
expense
and
inconvenience
to
have
to
remember
to
bring
it.
I
complained
and
received
a
response
from
the
manager,
Louise
Hilton,
which
was
far
from
reassuring,
nor
did
it
illustrate
any
real
attempt
to
resolve
matters
other
than
saying
‘I’ll
get
this
checked’
and
‘I
do
apologise’.
They
offered
me
a
few
day
passes
(and
a
padlock!)
as
recompense,
which
doesn’t
really
act
as
compensation
for
the
bad
experiences
I’ve
had,
and
why
would
I
want
to
subject
any
friends/family
to
this!?
It
holds
itself
out
as
a
high-end,
top
tier
gym,
but
from
my
experience
it
is
far
from
that.
The
amount
they
charge
is
extortionate
for
what
you
actually
get.
You
would
be
much
better
off
going
to
a
local
leisure
centre
that
probably
has
the
same
kind
of
facilities
at
a
fraction
of
the
price.
1 person found this review helpful 👍