Have been taking my daughter here for a number of years for private and group lessons. The staff and the teachers, in particular, are wonderful and I have nothing but praise for them. However the facilities definitely need to be looked at and monitored. The changing rooms, toilets and shower area seem to be always dirty and the place does smell rather badly. I would never dare to use the toilets due to the foul smell emanating from them and they look filthy. Also there are lots of cubicles with locks not working. I understand that there is an extra volume of people due to Highbury Pool's temporary closure but then more staff should be in place to keep the place pleasant. Sometimes I feel that I should be wiping my shoes off as I leave the Centre. I have gotten used to the shared mixed changing areas and I understand that this helps with parents who may have a child of the opposite sex. It's a real shame about some of the problems as they really have great teachers and if it was just based on the teachers and staff it would be 5 stars.

The gym is good, good machines, clean, good temperature and not busy. There are two swimming pools, the one I used is very long 25mt, plenty of lanes, not busy when I went, early afternoon but not very clean. The showers and locker area is mixed men and women and absolutely filthy, the toilets disgusting too. I wanted a token for the locker and was told there were none and suggested to take all my belongings, coats, shoes, towels etc, to the pool side! However, you can use a £1 coin to close the locker, someone used a 20 cents in theirs. I asked reception to help me changing two 50 p coins for a pound and the new receptionist gave me a token, evidently the first one couldn't bother looking for one.

The floors, changing rooms and toilets are a scene from hell. Cally pool needs to employ a cleaner. Swimming instructor lacks patience and skills to support unconfident swimmers

The spa section, if you can call it that is absolutely disgusting. The person at the door will give you a code to enter what looks like a broom closet with some cleaning apparatus and machinery blocking the door. When you make it into that hole of a room, the area is damp and there are dead insects everywhere on the floor. The steam room was broken and not in use on the day that I went which left a small sauna that had dead insects all over the floor. This place needs a good cleaning and better management. Could be much nicer if there weren't insects everywhere and cleaning machines left lying around the entire area.

Just called better gym to try to find out how to book an ordinary swim session at the pool on Caledonian Road, as a non member. The person who answered seemed to be miles away from the microphone and was answering my questions with 3 words max! I still don’t have any relevant or helpful info and I really don’t understand why this phone call and the process of enquiry was so difficult!!! I guess I won’t be using that pool for a swim! Better Gym… do BETTER!

Great place good fun do recommend getting some slides for a diving board

Local swimming baths which I used to go to often. Planning on starting to swim again. Nice pools friendly staff.

I have been using Cally pool for a few years. I have no complaints to make. All I can say the staff are very helpful and kind. A massive shout out to the beautiful Sherena. Her kindness, helpfulness, her massive smile, makes it all worthwhile when I get to the pool at 7am. I hope she gets the recognition she deserves. Don't change beautiful lady, you are just awesome.

Possibly the worst pool I have ever visited within Better membership. Nobody checked me in, swam in a pool full of children, then found out that I wasn't meant to be there as it was closed to adult public. The staff didn't seem very attentive to customers, when tried to ask some information they kept on talking and totally ignored me. Old building, not looked after, very dirty. My first and last visit.

Great staff but not the cleanest place I can say the staff have lifted their game in 4yrs. The centre is still run on skeleton staf but service is much improved. Centre clean with reception staff - Shereena always ready with a smile to greet you. Lizzie swim teacher another exceptional member of staff who always has a listening ear.

Old school pool, empty during the day, decent changing rooms/showers, highly recommended.

Another excellent pool

Lovely customer service Lovely people

The showers are terrible! When taking the shower the water comes out only very very hot water and you do not have any option to regulate the temperature. There is no mixer tap option. Absolutely terrible! Please change them, so that we can be able to mix hot and cold water to take a shower without burning. Thank you

The whole process of booking online is daunting and frustrating for those of us who don't like online,much preferred it as before in person ,I just started last week swimming lessons via swim doctor adult over 18 Thursday evening before they did weekend which I much prefer so more choice ,there is additional questions I have which I hope to be answered when I go there for my swim class this week. ,Regarding teacher absolutely brilliant,very thorough and goes above and beyond and our class nice size for proper teaching so we get that additional individual attention so really enjoying it as it was before COVID since my last lesson.

Fantastic resource, fantastic Pool and the staff are amazing

Cally Pool is an amazing leisure centre. I always receive great customer service and they are so friendly to customers. They are great with children and the elderly too.

The pool is clean. They have excellent swim teachers. The main reason I love this pool is that it’s not overly crowded as opposed to other pools that teach children. Most of all the stuff are very calm. Generally you get a relaxed feeling in this place.

Just wanted to say how polite and supportive Sherena was when I came in the other day , such exceptional customer service and always a bright ray of sunshine

been going since I was a child. Nice pool is not too deep, but it does need a revamp in terms of the gym as it is tiny, but overall grqy for a swim

Wonderful staff 5* and new dictator zero*. No interest in what customers want - just demands obedience. Customer satisfaction is replaced with fear. This was a really friendly centre; now more like a prison! Oppressive! Poor lifeguards are forced to become cleaners. Surely, anybody with some intelligence would employ a full time cleaner and buy some decent cleaning machines. No! Better to inflict a misfit on us. GLL appears to adopt a laissez faire approach and a misogynistic tyrant rules. Instead of fulfilling their commitment to improving locals’ experience, company is only concerned with the bottom line - more money!!

Very pleasant colleague on Front Desk..friendly & helpful. Only 1 family changing cubicle seen...had to change baby on knee. Looked quite clean.

Cally Pool is 5 mins from my home, it’s so important to me - my mental and physical wellbeing - to be able to go swimming so conveniently. It’s a good facility with excellent friendly managers. However… the timetabling is very poor and enormously frustrating. Clearly groups that pay well, schools and clubs are prioritised. I understand the bottom line is important but Better are a not for profit org who are there to ‘serve the local community’ and consistently as a local, I feel i am over looked in favour of the groups sessions. All I want from my local pool, is a consistent timetable that allows me to swim enjoyably at regular times. Please could you protect early morning sessions until 9:30am at least for local swimmers who rely on routine for their mental health in particular.

Swimming, was also splendid, but the hygine isnt well. Once you have gone inside the changing room, the floor is wet with water, that is brown, that brings a high chande of getting a verucca. So I think that they should hire cleaners. Thx for the great swim!

My daughter does swimming here and has learned so much I really like the teachers especially Liam he goes above and beyond for the kids. In terms of front of house staff Farakhan and Dillon and the lady who works mornings do their absolute best to cater to our needs and are extremely helpful. Cally pool looses a star because the new GM is dismissive and has no clue how to talk to people, I’m absolutely appalled and can see a downturn in service in the past couple of weeks since he has been there.

The pool is average, but the changing facilities were not up to standards and were quite dirty. On a busy Saturday afternoon, the facilities were quite crowded. However, the friendly and welcoming attitude of the receptionist was a positive experience and elevates the rating from 2 to 3 stars.

It was nice, friendly swimmers. The staff are good as well. The pools were neat with the right amount of chlorine. Lovely place for a family hangout.

Great swimming pool. Great teachers. But 10+ kids in a small lane is bit crawded with only 1 teacher

Great and fun,meeting new people and the diversity of the community of Islington Borough.

Great for a.swim. Just wish MARKET ROAD had a pool.

Nice staff and warm pool. Could be cleaner...

Staff are always nice and friendly facilities are very clean

Nice and quiet in main pool had a good hour to myself

Staff is great and the place is nice, however it is really dirty for a swimming pool, I stopped going. A deep clean would be much appreciated!

Went to callypool today at 3 and was greeted by a lovely lady who looked after us. Even though she was short staffed today she done an amazing job and made us feel very welcome. Because of her great customer service I have to give 5 stars today.

Good pool. Plenty of space for an early morning swim Friendly staff.

It's about the cheapest you can find in London for a pool and a gym, but major disappointment for the sauna being advertised but actually not being available for the foreseeable future. The rest of the facilities are basic but functional.

First of all, we would like to thank the very, very friendly and courteous staff. My son and I are from Germany and we are on holiday in London. After three full days, we wanted to relax. There are two pools. One for little non-swimmers and one where you can just swim your lengths. My son then went to the in-house gym. Cally Pool & Gym, we recommend.

Great pool for adults and children. There is actually two pools. One is for lanes and the other is for families and play.

For those aiming a half-decent swim as a serious exercise, stay away from this pool.

The Swimming pool is smaller than expected and the changing rooms are DISGUSTING. They should really make efforts

Nice staff quite clean , but i remeber this place from when i was about 5 now 35 and its not changed at all same decor only thing thats changed is the changing rooms

Please avoid booking sessions before 1pm because lessons are still in progress. The building isn't being maintained properly and the pool cover is in the pool causing less space to swim. The instructor was continuously shouting at children today because they were going over to the teaching side. When I approached the lifeguard he couldn’t answer any of my questions and stared at me like I wasn’t speaking english. I asked another lifeguard named Jack and he explained the issue regarding building maintenance, however, he proceeded to laugh at me when I asked his colleague’s name and wasn’t given it. I spoke with the manager Joanna who was very helpful, however, this problem needs resolving ASAP!

2 large pools with a reasonable number of changing rooms and showers (all unisex). The gym is small but I hardly see people using it. Main attraction are the pools. There’s street parking and you can pay via telephone or RingGo app. For 45mins it’s about £5 so better to walk there or use public transport if you can.

Five star only for the blonde receptionest, very professional way of dealing with the issues and always gives us beautiful smile ☺

I love this place! It has such a family atmosphere, is warm and always so welcoming. How lucky we are to have such a supportive place for elders in the community, teaching kids to swim and accommodating everyone in between. (I’m so sorry to say there seems to have been something odd with a change of management in the past few weeks which has meant regulars have actually left but hopefully this will be sorted soon. We all need to keep this valuable place of happiness and wellness. We don’t need people alienated if they don’t book ahead on their phone, get told off for not following new bizarre rules or met with a grumpy manager. Oh well, let’s cross our fingers and hope for the best). Don’t we all love our Cally Pool!!!

Lovely, friendly staff at Cally Pool and Gym - Thank you Dean!! I was unlucky this morning when the tyre on my bike punctured on route to work. However, I was very lucky to meet the kind, helpful staff at Cally Pool and Gym who were willing to help. I want to say a big thank you to Dean who without question helped me repair my tyre and get me back on the road to work, enabling me to make it just in time. Big appreciation for this community gym going above and beyond to help the community!

Had an amazing experience at Cally Pool had a great session at the gym and went to use all the other facilities. Great customer service from the staff at the front desk. Definitely recommend to my friends and family.

We use Cally pool often and the staff are very friendly and go out of their way to help, even kindly letting me use the little pool recently, when the pools were closed for a gala. The training pool is a perfect temperature and depth for young children too. It’s a lovely centre and we really value it!