This toilet was great! The toilets were all clean however the downside wss that the mirror was too clean so i could my reflection a bit too well. As a result of this my entire day was ruined because all i could think about my ugly face

Three day pass during a visit to London. Great gym. So clean! Staff helped me out when I had trouble with my access. Not busy and plenty of equipment whether you want weights or cardio. It was lovely and cool so you didn’t feel hot. Would recommend and use again when back in London

I was a member of the Waterloo gym. My membership accidentally renewed for a second month even though I didn't mean this to happen because I'm moving places. When I noticed on the day of renewal and called the Gym Group they said they couldn't cancel and refund me. It's bad practice and poor customer service. I enjoyed the gym but doubt I'll ever use this company again after this experience.

Gym is in a really good location, just on the edge of the city and surrounded by offices. However, it's a double-edged sword especially for office workers. The gym is definitely over subscribed and gets extremely busy before and after office hours (9-5), so if your an office worker you're out of luck. It gets busy between 6-9am and 5-8pm Mon-Fri and is completely dead on the weekends, although Friday evenings are a bit quiet. It's got decent equipment and they often add more. Showers are clean and locker rooms are big. Very good gym for the price, just the timing issue.

Nice gym. 24hr access. In a good location near a yuve stop on the central line. Not a big gym. Small weights area and not many machines. It's only on one small floor. Relatively inexpensive compared to other franchises. Wouldn't recommend this as a main gym due to lack of equipment.

Never any hot water in the showers, told to make a complaint online but still no change...

Okish gym. Decent access, good lockers. However, as other reviewers informed, it is small, with less equipments than usual and it gets packed during the crucial hours (before and after office hours and during the lunchtime), so it does not work for me. The positive side is that is open 24/7 but during the week is just madness with so many people. I am glad for having done just a 1-day trial there, as I have no intention to return, but it is worth trying it for yourself so you can make your own judgement, of course.

Nice gym and lovely staff, the only issue is the rowing machines area which is too small, feeling cramped.

Amazing and cosy city gym. Super friendly staff , tidy, clean and great vibes. Big shout out to Ben for being absolutely perfect.

Great gym with wonderful trainers. A shoutout to Julia, Morvic and Hiago - I have been attending their classes for the last few months and they have been fantastic, challenging and energizing. The gym is always clean and well kept, the equipment is in good condition and I have never had any issues getting the workout that I came for. Keep up the great work, Gym Group Holborn!

Small free weight area that is very cramped. After 5pm gets very busy so almost impossible to get a workout in. Recently closed down for 26 hours for "maintenance" but the bars and dumbbells were still dirty, treadmills were misaligned, electricity plugs were still busted and the only thing that I found has changed was that hot water in the showers has been turned off. So after maintenance, I'm getting less value from the Gym. Can't wait to cancel my membership

Really small gym for the amount of people that attends

Very nice place, the only things missing are a hairdryer and elastic bands

Good location, but he price reflects the quality: can't get a good routine going as there is a shortage of equipment and space, as it's just one big floor. Management patronising and not interested in improving.

A bit small...but it does the job. Not as fancy as some of the other gyms around though.

Good when it's quiet but it's very small.. Only one squat rack, bench rack, Smith machine and power cage. It's funny how big the locker room is for this small gym. The floor design can be slightly better to fit in one or 2 more racks.

Little hidden gem all I'm gonna say ;)

I don't recommend it, I suggest you don't become members. You will not be able to unsubscribe. I've been member during 2 years, few months ago I tried to cancel my membership. I followed the instructions they givd me and the following month they charged me the monthly payment again, I complained and they said that they would cancel my membership. Surprise, the next month they charged me the monthly payment again. I have written to them again and no one answers me. If you become a member you will have many problems to unsubscribe.

Strategically located in the city of Holborn near by offices, however it is the smallest gym that I have been in my life. Avoid peak times at all costs. I’ll give it 3 stars because it’s 24 hours open, and it saved my life this morning as I was around and my local gym Paddington was closed same as Oxford Circus that only opens at 8am.

Great space , equipment and Staff members are always kind and helpful

Great club and team. Small but very very sweet. Has everything you need.

Lovely facilities. No bureaucracy. Not very busy normally, 24h, pretty clean always.

Good gym with any machines you would need. The team is great and always smiling. Big Mention to Julia who is always full of energy, caring and gives you the best advices to improve !!!

Favourite branch. Small but doesn’t attract too many people and I never find myself waiting for machines, plus maintenance/cleanliness of everything is great. Kwame and the other staff are super lovely and helpful. I travel to this gym which is further than my local because I prefer it so much more.

Incredible atmosphere! The staff is great and the atmosphere is cozy! I was so happy to discover this gym... it was beyond my expectations.

The Gym Is ok. But the company Is sheet. They have done a mistake with the payment and they charged more, i have sent to them the proof and they didn't even gave the extra money!!! There are others Companies more professional and honest!!

Lovely staff, super helpful - great gym

Nice cozy Gym, the classes are fun as well

Clean, well-equipped, good location, not very busy during lunchtime. I am a regular but had a negative experience here today. There were weights on the leg press before I used it and I left the way they are after exercise. 5minutes later, a female staff chased me to another machine and scold me like for two minutes straight for not returning weights after use and threaten to report me and ban me permanently from the gym. It’s worth mentioning that before and immediately after she approached me there were more than two men used that machine who add more weights and returned none. She didn’t seem to care but came back to her office in fury and complain to the male staff who approach me a second time for another lecture but offer far more politeness than his colleague. Weird enough I didn’t talk back to any of them and all I do is to say I see I understand I am sorry I would not do that again. I can’t help wonder what is in me that triggered her. I understand it’s their new policy and the male staff give another man who didn’t return those weights a few words. But the female staff never care after this incidences. I am a young female and I guess that makes me an easy target for her to take her steam off? Lady if you care about about your new policy so much to give me such hard time why don’t you grow some balls to scold those big men the way you did to me?? Too scared or you just have to save it for the girls??

Great little city gym. Staff are super friendly. Always clean and tidy, and the dumbbells in the right places! A rarity for most gyms.

Fantastic gym, fantastic staff. Well priced for the area too. Morvic (manager) is always on hand to help when needed. Highly recommend.

Great gym and the staff are pleasant and helpful.

Great gym with all the equipment you need. Very kind staff who keep all areas exceptionally clean.

The gym is well-maintained and clean, plenty of lockers and it's not too crowded as compared to other outlets like Bloomsbury. Used to go for the classes too. There could be more machines, but all in all really good for a small/mid sized gym

Been coming to this gym for two years nearly and it’s the best gym I’ve been to. The staff are always friendly and warming. There is a wide range of equipment, anything you can think of they have it. It’s a great gym.

Friendly staff and good facilities. A bit smaller than other gyms, but that's not necessarily a bad thing

Everyone should try a class here with Julia! I had an exceptional experience with Julia at the gym. Her energetic approach consistently motivated me to push my limits, and her professionalism ensured a challenging yet safe workout environment. I highly recommend her for those seeking a dedicated and encouraging fitness instructor.

Good facilities, friendly staff!

Friendly staff, good equipment and a great price!

Great customer service and facilities! Highly recommend.

Coming here is a blessing. Close to the office, nice equipment, nice staff (especially Julia) and really cheap rate in comparison with other gyms!

Good value and convenient. Not bad if you want to use the cardio machines, but the free weight area is very cramped and full to capacity at peak hours.

Very small gym, however if you're looking for a quick work out in between work id recommend this. Try avoid lunch time period as it's extremely busy. 2 stars were for the toilets as this was the second time the toilets and sink area were dirty. Also, the water pressure for the toilets weren't working.. and people were still using it... You can imagine the things I saw.

A small and nifty place to workout. They are doing the best with the space they have, for me it felt a bit cramped especially during rush hour. Even still, a decent gym with all the facilities of the larger Gym group units.

Friendly staff but gets really busy so I tend go late at night

I like this gym for the price I pay. Many other gyms are so expensive in central London. I just want to do my own workouts, I don't need all the extra stuff like pools etc. So this gym is perfect. It's clean, all the gear is modern and in good condition. The changing rooms have lots of space with lots of showers and lockers. Cheapest gym in central London that I can find and I get much more than the low price I pay.

Not a bad place to workout, staff are really friendly if you're looking for help and advice, personal training services are decent too. Only downfall is that there no leg press machine and free weight area is rather small.

Really bad customer service, took me a full month to get my refund. But if you go during non-peak hours (avoid 6-9am and 5-8pm on weekdays) it's really good.

Good gym equipment, relatively smaller space

Really small gym and really not much equipment. Would recommend Oxford circus instead.

Cool gym with VERY helpful staff.

Good gym, small in size but has all you need. During busy times I prefer not to attend. Usually Friday evenings are quieter.

Nice gym but they should provide towels too

One of the nicest changing rooms of any branches in the Gym Group, rest is quite standard

Great gym, nice and clean and tidy. Was helped by Ben who was very helpful and polite

Decent facilities

Small and cramped

It does the job, but the space isn't used well. I spend half my sessions on machines I don't want to use purely because there's too many people waiting for the benches. Could also do with another set of each weight on the lighter rack as they're often in use. Oh and the rowing machines are always out of battery. Oh and the WiFi is always dying.

Didnt really enter but looked good.

They advertise themselves as "no strings attached" but I cancelled my direct debit before it came out, but was still charged for another month, and a £12 "admin fee" (nowhere on the site does it say how much this fee is), and then two days into this new month you cancelled my pin with immediate affect, so have paid £42 for two days use. They are now making it ridiculously hard to get a refund. The showers were out of use for four days which made it impossible to go to the gym before work or use it after in Holborn, as well. DO NOT USE THIS GYM.

Convenient location, open 24 hours and good value.

Everything you need. A little crowded before 9 and after 6, but Saturdays and Sundays are bliss

Clean . Great equipment

I love this gym BUT ISTS IMPOSSIBLE TO WORKOUT COS THE PEOPLE WHO WORK FOR GYM SHIWCH OFF THE AIR CONDITIONING AND PUT WARM , doesn’t MATTER IF THERE IS SUMMER OR WINTER That’s unhealthy. Try to talk with the manager he said ok but never took action so they Swich on warm because the personal trainers feel cold . After 5 m cardio I feel dizzy and that warm make me sick . I don’t want to leave this gym but unfortunately no choice because no one take in consideration my request .

It's a nice place, just the Wi-Fi doesn't work very well.

Got essentials but missing leg press free weights machine which really bugs me

Very small, too busy to use in the evening

It's very compact and brand new gym but they have most of equipment. It's get crowded very easily because of its size.

Very good space to workout.

Good equipment and not too busy

They offered a specific deal, then overruled it later, taking extra money from my account monthly; i.e. they changed contract pricing without consent. Upon querying, I was met with excuses such as "we don't hold T&C for each customer as we didn't have provision for that at the time" or "the member of staff who confirmed the deal made a mistake" or "you misunderstood the offer". This is corrupt and this is fraud - stay well away from this organisation. They now owe me hundreds of pounds and I'm probably going to have to go to court as been trying for 6-7 years now to get my money back.

Great gym!

Ok, does what it says on the tin... Busy

First gym I've signed up to in London and really don't have anything bad to say about it. Staff are great/aware and helpful. Staff member noticed me pretty much straight away as a new commer showed me around briefly which was really good. Will most likley be returning on a regular basis as my work place is 5 min walk.

Open for business and very quiet look forward to not having to wear a mask from the changing room to the equipment

Nice place to training, helpful staff.

If you go at the right time it's usually pretty empty

Very small gym and the free weight area smells so bad, I would avoid this gym.

Too many "lifters" who spend most of their time spreading the contents of their gym bag all over the floor space and filming themselves than actually doing any exercise....but otherwise a clean, well equipped gym with friendly staff.

Everytime i go its quiet, clean and machines are free. So no complaints and never needed to mention anything

Decent gym and most importantly is quiet most of the time which is great. However the gym is very small compared to other gyms. It doesn't have the conventional leg press machine where you can add plates. It has the one where you have to select weights. I wish the deadlift platform was directly in front of the mirror. One thing that is frustrating though is that the GYM Wifi is very slow! If they're making members pay over £30 for it I would atleast expect them to give us good internet. Free wifi at Pret is much more reliable and fast.

Great gym, central location, plenty of equipment and helpful trainers and staff

Turned up to the gym this morning unable to get access it’s been like this all week. I’ve spoken to the online support who reset my pin and it still doesn’t work. Absolutely useless

I am pleased I joined this gym. There is lots of equipment and space to do mat work. The changing rooms are big and the toilets are also clean. They also have classes and I enjoyed the boxfit and the teacher was very good.

Need to sort the placement of one of the squat racks. You don't have a mirror to check your form on the one with the hard surface. It's not an issue if you're lifting light weights. But if you're power lifting it's a bit of an issue tbh. The equipment isn't bad it's all in working order just not much room for a wide array as a lot of space is taken up by cv equipment at the expense of strength based ones. I'm lowering it to one star as two of the PTs there are incredibly rude and aggressive (Kwame Charles and Nathan Lopez) as they thought I was making too much noise lifting weights. Rather than approach me calmly the pair got up in my face. They're a pair of bullies. Especially Kwame Charles, atleast Nathan Lopez approached me in a respectful manner later. So for this reason can't give it 5 stars and 1 is the minimum.

There's essentially no area to stretch, the free open area is often used for classes and the only mats are old, Cristy mats that are absolutely tiny and are about half the size of an average female body. This really negatively affects warm ups and cool downs and I honestly never see anyone stretch in the gym, and likely because there's no appropriate space. The weights area is also really awkwardly shaped and so is very difficult to perform leg work there. And the room, given the under ground space full with metal equipmennt, is very echoey - meaning the obscenely, unnecessarily loud music completely debilitating. I'm ts li km e it wants to be a gym bro lifting gym, but without any focus on creating a sound workout. Do better, work smarter.

Very small gym for £39.98 a month. 5 benches on the weight area and 1 bench with bar stand. One of the benches broke mid-exercise. It's a bare minimal kind of gym, just feeling not worth the price.

First gym I've signed up to in London and really don't have anything bad to say about it. Staff are great/aware and helpful.

Great gym, well equipped clean and tidy. Friendly team.

Great gym, location is banging! Always has enough room for me to do what I need, good range of equipment & my personal trainer Liam is honestly THE BEST at what he does. I've gone with a few personal trainers before at other gyms and they haven't gotten me the results like Liam has in such a short amount of time! He is very motivational, makes me feel like I can do all my sets easily and creates such a warm and supportive environment! I used to feel a little awkward with other personal trainers but Liam is so kind and understanding of my body and what works best while still pushing me to get the best results. So happy I chose Liam as my PT, can't recommend him enough!

Nice clean gym, the staffs are very helpful and friendly. I’ve signed up for a subscription with the PT called Nathan to help me with my goals and so far so good! Seeing amazing results already in my strength and confidence around the gym. Definitely recommend this gym !

I have an amazing experience at the gym good spaces to work out and also my personal trainer Liam Hargz his been training over a year and the results are outstanding very happy with him, I would highly recommend him as your personal trainer 100%, At the gym group. Thank you gymgroup. David.j

I struggle with my hip movement due to an injury and a PT Liam really went the extra mile and suggested an amazing stretch which helped me so much! I have so much more movement on my right side than ever before! I am so grateful ☺️

Gym is very clean and very well looked after, I wanted to shout out to one employee in particular, Kwame for the great company and help

It’s a lovely gym. I use it every night after 11.30 and it’s almost empty. All the machines you need, except one for calf, it would be amazing if we could have one.

Amazing gym with friendly staff and a clean environment. I’d like to specifically mention Kwame who’s always been a great help in the gym, extremely friendly and goes out of his way to help members and is always available when needed.

While the gym is fairly small in size, it has all of the equipment you could need for a good workout. Knowledgeable and friendly staff, you are sure to hit your goals if you keep focused and motivated.

Nice and clean gym with welcoming staff. My PT Nate is honestly the best! He’s very motivational and during my first session he helped me reach a new PR! Probably the best personal trainer I’ve had, he’s very supportive and explains all the exercises he shows well explaining all the muscles it targets.

Good gym with lots of equipment. Needs more cleaning supplies however - just one spray bottle for the entire gym isn’t nearly sufficient.

Morvic and Nate are very good instructors. I have been to a variety of different classes ran by them and always feel challenged by their training. The gym itself is small and intimate, but with enough space to do what you need in without overstepping or feeling claustrophobic. It is mostly quiet and a good place the gym newbie !

Nice clean gym. Didn’t feel intimidated by the PT Ben, who did my induction. He was friendly and patient which was good for an unfit beginner like me! Good range of equipment and nice locker room.

Well laid out with loads of machines and a good selection even compared to some bigger gyms. There’s enough treadmills to always have some free even at peak times. Excellent free weights area with plenty of benches. Changing rooms are spacious and super clean with loads of lockers. And friendly staff help make a really nice atmosphere.

Great gym - good value, variety of equipment, more than enough space / benches and friendly staff. Also 24/7 so great for early mornings or late evenings. Admittedly I’m not the most complicated gym user and don’t use the classes / PTs - mostly just use cables and bench weights but it has more than enough for me!

Gym is okay. But the experience with their customer service was utterly terrible. They had an issue of charging the subsequent monthly payments way too early and my membership was frozen. They never seemed to be replying to emails despite I followed up several times. Operating hours for phone calls only from 9-5pm on working days, very unfriendly for working people. Cannot provide refunds, the only solution they provided was delaying the next payment date a week later. Will hardly consider using the gym again.

A very convenient location for lunchtime workouts when I am in the office. Clean, with friendly staff and well equipped enough to keep occupied even when it's at its busiest

Great gym in a great location, very friendly staff. Julia was very helpful when I had problems with my membership. Would recommend!

Working out with Julia is a real gift. Sheb s so supportive and encouraging.

The best gym! Always clean, reaaallly friendly and helpful staff- especially Kwame & Morvic! Nothing to fault :)

Love coming here first thing in the morning (4am) - the gym is always clean and has a full compliment of machines and free weights - the best way to start a day!

Good gym, great price, good equipment. No complaints

I m new here and just met Morvic, he is the manager of this place. he is awesome person.

Great class. Thanks Christine

Very friendly staff and very helpful. Always very welcome

Gym is really well equipped, clean and the staff are super helpful