We wanted to cancel our contract because we've moved and they requested us to send them the flight confirmations. We have send the boarding passes. After that they didn't answered and after two months we founded out from our previous landlords that we received a letter from a credit recovery company. We have contacted First Fitness again and they told us that those are not considered flight confirmations without telling us this thing first time when we send it and what kind of other confirmations is acceptable. As far as I know and I've flight many times, there are no other confirmations necessarily when you fly. We have send them more than one week ago all the forwarded correspondence from the flight company that we've used but still no answer. We are really affected by this situation and we want to solve the problem as soon as possible.

I can confirm the negative aspects cited by other reviewers. The main problem are the pushy trainers who think their clients are more important than members. They will barge in on a machine you're using even when you have 30 seconds left to rest and then not put it back the way it was. Generally condescending and rude. It's disorganized and lacks key equipment, what gym doesn't have a calf raise? Many cardio machines are never used and sit there, while the popular ones are way underrepresented and always busy. There are also no stair masters, just steppers that rarely get used. The weight rack is organized in a way I have never seen in 18 years of gym going, with heavy dumbbells on the upper rack instead of the lower - this is dangerous and makes no sense at all.

As many other people have said, the gym is fine (busy, as you expect popular equipment is in high demand at lunch time etc) but I'm now trapped in a contract that they won't cancel. They simply ignore your requests, the local gym won't help you neither. Apparently you need to call their main line to solve this issue but nobody answers the main line. They ignore emails, web requests and any other form of communication. If you have doubts, just check the amount of complains in truspilot and twitter. Join a competitor or you might regret it like I do right now. --UPDATE-- After a long and painful process, I managed to get my contract cancelled. Overall, I wouldn't recommended the gym until they significantly improve their admin but I have revised my review to 2 stars.

Quarantine was bad. I became a soft, pasty mass, my once radiant features lost within the pulp of my bulbous jowls. Consumed by self-loathing, I covered all the mirrors in my house and screeched aggressively at passing deliverymen so they would not dare look upon my ravaged form… and then, in the darkest depths of Rock Bottom, I joined Fitness First. It was tough in the beginning. I was so unaccustomed to daylight that I had to wear two pairs of sunglasses for the 3-minute walk to the gym, but I had finally made it. Having forgotten how to communicate verbally, I clutched my flabby folds and made a sad face at the woman at reception. She understood and signed me up right away. Now, I am morphing into the anime villain I always wanted to be. Fitness First Spitalfields has a great variety of equipment to turn emotional pain into physical gains, as well as friendly, knowledgeable staff. My PT Jordan is an amazing inspiration, and guided me to an exercise regimen that I not only tolerate, but enjoy! Months later, not only am I in better shape, but I have regained my confidence and motivation and now look forward to my time at the gym. PT sessions are friendly, affordable, and totally tailored to individual goals – strength building, weight loss, the enslavement of planet earth and all who inhabit it, etc. Now I am not just living, I am thriving. Men who would normally speak over me in meetings now cower in my presence. I involuntarily flexed my biceps at work the other day, and my boss instantly gave me a £20k raise before wetting himself. I passed Dwayne Johnson in the street last week, and he asked if I could open a jam jar for him. And I couldn’t have done it without Fitness First. Highly recommended!

Good gym and nice staff. Just a blip on their communication towards the end, as they suddenly closed without emailing people from nearby gyms who show up at this one from time to time (even if this is not their home FF gym).

Kristian was a terrible salesmen.

Awful experience trying to cancel my subscription. At today's date, 3 months after having sent the flight details they are still not replying back and Im being charged month after month. I wouldnt recommend the place. Full of people and no free machines after 4pm and before 9am. Make sure you block your monthly payments with them when you cancel your subscription.

Does what it says on the tin, good gym, good selection of equipment, usual issues in terms of being very busy lunchtimes and after work early in the week. Well worth a visit.....

The gym is fine, however I cancelled my membership both in person and by email within the grace period and was still debited for the month. Since the debit, the service has been chaotic and unresponsive. I highly recommend avoiding dw fitness first

Excellent gym & the best fitness first I’ve been to. Staff are warm, welcoming and approachable - Diana has always made my visits a joy and is willing to go above & beyond to help! Can’t fault the gym at all, the whole crew are the awesome!

I was reassured by Claudio that I had a 10 day trial and could cancel within those 10 days without my account being debited. I told him by phone and email 3 days into the trial period that I want to cancel and not to charge me but he did!! I spoke to him and other workers there who said it was a mistake and would refund and gave me different lengths of time in which I will be refunded. I'm so furious about the way they handled this and their poor customer service, they're too proud even to apologise! So now I'm going through my bank to sort this out. Fitness first are more interested in your money and tying you into a contract than your fitness and it shows from a mile away. They should be called MoneyFirst and FitnessSecond. Join another gym people!

I've been a member since last December, and can honestly say that this is a great little gym. The clientele are friendly, and the staff, both front of house and trainers, are really delightful, couldn't be nicer. The atmosphere is super relaxed, but, at the same time, very fitness-oriented, with a reasonable number of benches and a good variety of machines. The only reason why I don't feel able to give the gym five stars is due to certain limitations inherent in its relatively small size, which means that it gets crowded very easily and also lacks a dedicated area for doing abs work.

I use the facilities 3 times a week. Staff are always welcoming. Music is great. Equipment is great. Overall excellent vibe in the gym. Would definitely recommend this gym.

Great gym, nice layout and decent equipment, Staff are all really friendly, feel like I know most of them now. Lucy is always quick to make you feel welcome as well. Can't recommend it enough!

One of my favourite Fitness First Gyms to train at, clean, spaced out well, great classes and amazing coaches. I'd like the opportunity to thank Diana in particular, she runs some of the best classes and really pushes you, the format of her classes are also great and flow well. I would recommend trying a class session with Diana.

Multiple classes have been cancelled without posting online. On more than one occasion I have turned up to a class and there was no notice or instructor. Poor service

They promised to give an 100 pounds voucher when I signed up. I have tried to email them 5 times and it's been 3 months but still not sorted. I don't know the reason why but this is not good enough.

Great atmosphere, love the new strength kit. For someone who gets nervous when training the staff and even other members are really supportive at making me feel at ease.

I really like training at this gym. The staff is super friendly and always ready to help. The manager Ray has great fitness knowledge and is very welcoming, he always goes the extra mile to ensure members enjoy their sessions and have everything they need. The gym is very clean, and the training equipment is also very good and nicely spread across the gym floor.

No hot water in the showers here for over 3 months. I've no idea how incompetent management has to be to allow this to happen. There are a lot of replies to reviews saying comments have been passed on, but clearly not.

The gym is fine but the customer service is terrible. The employees seek to trap customers in unfair 12 month contracts by muddling the terms and over-promising.

Quite a small gym to be fair , but it has the necessary bodybuilding equipment

Such a cool gym. I love the morning classes. Great team and Oli is the BEST.

This gym has been in decline for some time now. They very often have issues with either hot water or lack of towels, making it very difficult to shower after your work-out. I do not recommend using if going to work or going out after the gym. Their staff seems to have become less friendly in recent months. They often miss you even leaving as too busy watching their phones with their head down, or are either "chillin" on the sofas and minding their own business. Overall very poor for the caliber of the group.

Took my number for a trial session and have since never stopped sending messages. They have accepted my unsubscribe request multiple times but then continue to pepper me with requests. This must be illegal but there seems to be no way to get them to stop

I absolutely love having this as my local gym! Top-notch equipment, always clean and a really well organised space. The staff are amazing, always making me feel welcome and encouraged for my workouts!! There’s a trainer for anyone and any fitness needs, they’re soo wonderful!

Absolutely love this place. Well maintained equipments, very advanced gym. The staff and trainers are extremely nice.

Friendliest gym I’ve ever been at. The people that work there always greet you the equipment you find are high quality, it made my workout a lot easier to do and all the machines are in convenient places. Big up Dee best trainer in there!

Small gym but never too busy. It’s one of the only fitness first gyms open on Saturday or Sunday and it has all the key equipment you should need. You need a padlock for the lockers and the hot water never seems to be working.

I've been using this gym for nearly 3 years and overall experience has been good, however recently there has been issues with hot water and now this branch is closing! The main positive are the PT trainers at the gym, specifically Oli who runs brilliant classes, and I will continue to go to her classes at the Bishopsgate branch!

Been coming here a year and have overall had a positive experience. The trainers are great and very friendly. However, it is small, quite dark and also lacks ventilation + showers haven’t been working for months.

Fantastic gym! Fantastic equipment! Everything you need is in that gym! Team are super friendly with positive energy. Will forever recommend this gym. Big shoutout to Lucy and Diana always putting a smile to my face!

I been coming to this GYM more than 3 years. And before management team was so good and polite. Buy now seems to me here very toxic going on. The new management team cannot run the gym smoothly. Especially this two Ladies one called AMBER with glasses one another one blonde from Lithunia both of them says they are manager. How come they became manager? They even don't have any idea about customer service!! Every single day they are fighting with customers plus to new people who wish to join!! I have seen many times most of the customer been attacked from them by racial. I don't want use the racist word but I have to. Because I have seen on my eyes that last month blonde lady manager being o rude to the black guy.thats why Fitness gym loosing customers and its all the time looks empty.

I enjoy fitness first Spitalfields tower despite its pitfalls, aircon, showers, towel service, cleanliness, broken things. The classes are very good - recharge with the amazing Oli or anything with the amazing Oli is worth going to (one of the best PTs in the business too!!!) Yoga is excellent in Thursday evening.

The staff are super friendly and really welcoming. Diana, the fitness manager, delivers great classes and takes the time to get to know her participants names and needs. She makes it a great group feeling and therefore I have also made friends with other members, all of which which keeps me going back.

The gym is super convenient for me at a 5min walk from the office and well-equipped. Everyone working there is lovely. I have been training with Oli for over two years now and can’t praise her enough. She is super creative, impressive and full of energy. My strength and fitness have improved exponentially and she has kept me fit even as I’m waiting for a broken finger to heal!

I signed up to this gym as it’s the only gym with a curved treadmill, they have one curved treadmill, and it’s not worked since I arrived over a month ago. The same is true for one of the two assault bikes in the gym. Still not working. And the gym is very small to have broken equipment/ needs new batteries, not to mention you are paying 80 pound a month for this. I have reported issue 3 times. Each time the member of staff says, “we have to just put the complaint into a program and in a few weeks someone will fix them…we know it’s not efficient.” Neither machine has been fixed as of yet. It’s a shame because the staff, trainers and general vibe is really nice.

Been coming to this gym for nearly a year. The staff are amazing and great kit. Highly recommend

Fantastic gym! The classes are great especially Trax and Shred with Oli - who is a brilliant instructor. Oli's infectious energy and care in making sure you get the most our of your workout, makes her 5 minute burpee challenged almost survivable (!!!!) She is simply fantastic!

I have been training with Oli for less than a year. She is an amazing trainer who will make you realise your true potential and push boundaries. I was averse to gym workouts and now I can't wait to go! She helped me improve my strength, and get really good with bouldering(nothing to V3/V4). I had week ankles, making it hard to hike/boulder and her rehabilitation exercises helped me strengthen them. She understands your goals, makes you work harder towards it and keeps it super fun! PT Instagram: ab.lab.rehab

I've been doing PT with Olivia Hickey / Ab Lab Rehab at FF since July 2022. Oli is so knowledgeable, supportive and encouraging. She designs custom workout plans that are tailored to your individual fitness goals. I highly recommend Oli - she is professional, friendly and truly cares about helping her clients. She has amazing energy and is great fun to be around - I love our sessions!! :)

Been training for years with Nuffields first and then Virgin Active, but I have never seen such a great team. They are all very smily and polite, with a special mention to Oli who is the star of the place. Gym floor seems small but it has all the equipment you might need. Gets very busy late afternoon but it's rather empty in the mornings. A great find and I'm pleased to have joined this gym.

Definitely my favorite club. Best people and classes. Shout out to Ramon whose classes and sessions are such a vibe! He’s the best!

Recently came back to this gym and honestly its been the best decision. The staff are all AWESOME! Every member of front desk, PT's and management make you feel welcome and are so helpful. Great equipment and facilities. The staff are so friendly, it definitely makes coming to the gym easier :)

Just wanted to give a shout out to Oli, who’s been helping me regain my confidence, form and stamina through our 1-2-1 sessions! Oli’s enthusiasm is infectious, training knowledge exemplary but, above all, her desire to want to bring positive change to her clients physical and mental fitness is second to none! Also, not forgetting this is a pretty neat gym that I’ve been using on/off for years - and it’s one of my faves 👏🏼✌🏼

Very cosy gym with everything that I need for my workout. Staff is very friendly, especially Olivia who always brings that awesome energy on her sessions. :)

All staff members are professional with a great working atmosphere. I am currently training with Ramone and the experience is nothing less than exceptional! If you are looking for someone who will help you reach your goals he is definitely the personal trainer you should ask for.

Great gym that is a little hidden away so it’s never rammed like some of the others. The staff are wonderful. Super friendly and helpful. I’ve been having PT sessions with Oli for over a year now and OMG!!! she is a superstar. She has helped me recover from 2 back injuries, helping me rehab and get strong again. She makes working out fun and pushes me to meet my goals. If you see her around go say hi and transform your fitness journey and life for the better!

I had a training session here when in London earlier this year, and it was a wonderful experience. The trainer I worked with, Oli, was so friendly and really got my confidence up while also helping me push myself more than I would in a solo workout! She is so knowledgeable and supportive, would 100% recommend her! This gym has a really friendly vibe and knowledgeable staff, definitely one to consider if you're London based.

This fitness first is one of my favourites. The staff here are lovely and always make you feel welcome. The gym has all the equipment you need and the selection of classes that they offer are great.

Definitely not worth the membership price. There has been no hot water at the gym since I started as a member a month ago. Often no towels. Usually bits of rubbish left at the machines for days (which shows the cleaners don’t clean the machines). Machines that don’t work and no signs have been put on the machines to say they don’t work. I sent an email asking if I could cancel my membership earlier than the 30 day notice period due to these issues and got some generic response which showed the person had not read my email at all. There is a Pure Gym close by which is a lot better for 1/3 the price and other boutique gyms which have much better facilities. Don’t bother with this place!

Really impressed with the quality of personal training. My PT Oli is so knowledgeable and fun, and always explains why we’re doing something, which I find motivating - can’t recommend her enough. She also teaches Mobility classes which are useful for improving ROM and have helped me squat so much better

This Fitness First is outstanding. A no frills, no pretence gym where you can train hard with great equipment in an awesome atmosphere. The staff are wonderful and the customer service is second to none. Highly recommend!

Really great gym. Friendly and accessible.

Ok gym, nice staff, which contrast with customer service, which is always a nightmare with fitness First

Great staff and adequate equipment. I really enjoy the time I spend here.

Clean, modern and lovely staff!

Great gym, friendly staff!

Very nice equipments with plenty of room

Very good

Signed up for membership, well equipped gym, plenty of the right machines. Friendly atmosphere. Good place to work up a sweat.

Honestly; the nicest service I’ve had a a chain of gyms before - I was really pleasantly surprised! Lovely staff, and a very well-equipped gym. I’d highly recommend, even for those who aren’t fond of the gym ‘atmosphere’. It’s a really chilled place!

Best gym, well equipped and the staff are friendly. I was here for one week and took a weekly entrance for 50 pounds

Great gym, never been when busy as I always go when just opens. Never have problems using the equipment I want to use. Staff are friendly and approachable

I was a member of Fitness First and I cancelled. I kept on receiving rejoin offers via email and I decided to rejoin since it was very close to my property. They never gave me the rejoin discount and kept on emailing me with gaps and kept me waiting for 6 months. By the end, they didn't give me the offer and never cancelled my membership. I was charged for 6 months after I requested the cancellation. They write their contracts in a way to keep you locked in. If you value your time and your money, keep away from Fitness First. There are much better gyms with better services that wont steal your money!

A good selection of classes offered at the standard times of before and after work and over lunch. Obviously it caters more for people who work in offices/ 9-5. Friendly staff and good array of machines. Only downsides are the relatively early closing times and limited space for free weights

Great gym and really friendly staff, loads of new equipment, with cardio machines, weight machines and free weights. Also Olympic lifting platform and squat racks. Clean changing rooms and showers, but the showers could do with an update.

Great place - wide range of equipment, all of which state of the art. Friendly and welcoming staff and reasonable prices. Large range of classes on offer and pretty good deals for new members!

Super located for me. Not a great fitness room but everything needed here for a good and repetitive gym session

Great machines and equipment. PTs are hot too.

Small, cozy gym in a very central location near London Liverpool Street and Spitalfields market. Friendly staff and not too busy outside peak hours.

Just got out of an intense PT session with Vigas! Out of all the sessions I have taken (FF or elsewhere), he is one of the very few trainers who kept checking if I am using the right muscle group and tracked the progress in in the following rep of the set. Unlike most of the P trainers who just like to go through the reps or stretches without actually checking this most important thing especially for a novice like myself. If you are also new to the weights or resistance, Vigas is the man!

Lovely range of equipment and facilities, quiet, great atmosphere

An amazing expierence everytime i visit. A motivating clean Atmosphere with very friendly staff who are always willing to help. a perfect example of what all fitnesss first gyms should be like.

Always had a great experience in this particular branch. Welcoming and supportive staff and state of the art equipment throughout this gym

Great gym & great location. Staff are super welcoming and informative. Have recommended the gym to friends and work colleagues!

The gym has all of the equipment you would expect with a Fitness First with an Olympic weightlifting platform, track, free weights, weight machines and CV machines. The facility is always maintained to a high standard and the staff are always helpful! Excellently located between Liverpool Street and Spitalfields, with great public transport connections.

Genuinely my second home. Been going for a few months to this branch because it was closer to my house. Staff is really friendly and create a good vibe. PTs always bring good energy to the classes. It can get a bit busy during peak hour but plenty of equipment to choose from. Kept clean and tidy as well.

I came in enquiry regarding memberships, the team that welcomed me at reception were super friendly compared to other huge top market gym brands, felt super comfortable and felt like this place was the gym for me! The lady that toured me around was super helpful, and informative. I mentioned during the tour I wasn't too comfortable in the weights area as I feel like a lost lamb and got no clue what I'm doing, she mentioned x-lift class which will help me with my comfort zone and knowledge in the weights (other gyms should do this)! Anyways this is the go to club and cant wait to sign up when I'm back from my holidays. Lovely team and lovely gym

Similar to the Devonshire square one Has a lot of machines and space for free weights Quiet even after work with covid keeping people away from gyms so able to get all you need done

Decent selection of equipment that is in good condition and surprisingly more room than many of the central city basement gyms. This is not a luxury gym and is not priced as such. If you join, do negotiate a discount.

I'm a member of fitness first for many many years now because the situation we are going through I don't feel safe yet to go back and some financial changes and I wanted to cancel my membership for now, I got told that I have to pay one month to cancel also I sent a email and they never got back to me! I think that is not fair because I haven't be in the gym since the lock down! Sorry guys but after this you never see me again!!!

The club and staff are great. I love coming down here to train. I did Dee's X-Lift class. It was brilliant. She breaks all the movements down in great detail. A strong class and well presented. The manager Ray is very welcoming and a great inspiration in the fitness scene. In regards to the facilities, they have a great selection of resistance machines, free weights and functional equipment. I enjoy coming down in the afternoon to train. Good location and friendly staff.

Great trainers

I like this gym, It's not the biggest, but it's not really ever crowded. Staff are cool and is pretty we kept.

Amazing instructors

Great Gym @ any time of the day, really friendly staff.

Great friendly gym. As most gyms do this gets a bit busy in the evening but the atmosphere is good. Fully stocked and clean.

Good equipment and clean environment

Fairly busy

Quiet-ish gym on the weekend, but no spa area.