While all Energie staff have been friendly and polite, there are very poor lines of communication between Bethnal Green and other franchises and between staff. There appears to be a very confused hierarchy of command. I decided to leave this review because of the amazing confusion and consistent dishonesty that emerged from a small administrative error. Oh, and I was also lied to about my rights in terms of cancelling the contract and received lots of the "oh, well I'll first have to check with my manager" business. It was also extremely difficult to get through to any of the staff members by calling the gym phone. If you're able to use the gym as a gym (as I wanted to) and use the staff for their fitness knowledge, I'm sure it's a great place. If, unfortunately, any administrative errors come up and there is anything which requires inter and intra-gym communication, I wish you the best of luck. Just to repeat, there is nothing wrong with the gym when customer service and support is at an arm's length; I would say that the customer support protocol and transparency of staff needs to be drastically reconfigured.

I had issues with the gym and the billing. The gym: the music was erratic and distracting. They had a juke box and people would choose their own music. There was often chewing gum in the water fountain. I found that people had a habit of slamming weights on the machines. Billing: I gave my 30 days termination notice on August 2. They insisted on charging me for all of September as well. When I double checked, they insisted that no further payments would be taken... but then kept charging me for *another* four months, until I realised. When I asked for a refund of the additional four months, and also most of September (pro rata), they said they would only refund three months. They thought I was being charged retrospectively, not in advance for the month, so thought they were entitled to October payment, too. So once they understood their own billing cycle, they refunded four months of payment... minus £5. My mind was blown. Such a waste of my time. I also told them that I was angry and it it was their choice to take all the extra money from me, but I would leave a review about it... so here we are.

Nice gym, good vibes, friendly staff who make you feel welcome and part of a community, awesome classes., lots of equipment. Sh!t water fountain, often a queue - they need to install another!

Great setup of the gym, plenty of equipment and wasn't too busy (albeit on a Monday afternoon). Staff were very helpful and friendly as well

Still waiting for my refund. I have called emailed for the past month and I'm just being ignored. Avoid and join a no contract gym.

Very busy and the staff member I dealt with was not interested in helping. Didn't seem like they wanted to be there so I didn't either.

Decent size gym has everything what you need and there are classes for any level of fitness pal. Doesn't matter if you just started your fitness journey or you are a proper fitness lover. Whenever I go there I feel welcomed and I can always chat with people who work there, which makes you feel really nice about yourself.

Very bad head office management, no one to take your case seriously, the number you call is chargeable (cost me almost £20 extra on my phone bill) Basically i suffered to cancel my membership after 2 months being in touch with them. Lack of communcation between the manager and head office)...I just feel is managed by the wrong people that they are not taking the business seriously to deliver the list customer service standards...the only thing is good is the staff in the gym, they are lovely

The gym floor has a nice layout and a great range of classes. The equipment and facilities were kept clean and tidy. The atmosphere was very welcoming and encouraging for newcomers. They have amazing staff and personal trainers. Especially the operations manager Steven who was extremely friendly and helpful in my experience. I highly recommend coming here for your next workout.

Avoid this gym, poor equipments, small space so when it gets busy your waiting around for too long especially with cables and dumbells as they 1 set ranging from 20-50kg, below 20s they have a set of 2. Cables are slugish, Bench for barbell chest press is bad, the back rest is too narrow and not wide enough and I'm average so if your petite then you should be fine and if you go heavy prepare to injure yourself as when you push out for the first one your pushing above your head and then getting to your chest. This will cause injury not necessarily on light weights. Environment is nice but the equipents slack big time and to end it off it closes at 10.30pm and 6pm on weekends. Then they have the audacity to put the price up while providing this poor service, Trust me pay a fiver more and you'll get really good gyms local this site. So many people I know have left this gym and continuing to leave as they will not improve their service. It will be only amount of time before they lose the vast majority if they don't step it up.

They will lie to you saying that cancellation is easy and just a month of notice is needed before signing the contract. I called when I wanted to cancel and was told I only needed to send an email stating my wish to cancel and would then be automatic. This was not the case, they kept charging me and when I asked for clarification they told me I needed to send my UTILITY BILLS and PROOF OF ADDRESS (which I find to be very personal information) in order for my contract to be cancelled (because I had to prove I was moving to cancel?). So they lied to me before signing the contract and when I called to cancel. Now they refuse to cancel my contract until I send my personal information proving that I am moving country.

Got everything you need. Spacious inside. Sauna too.

Pretty good gym, clean and lots of space so even if there are more people than usual it doesn't feel too crowded. Friendly staff

Friendly staff and crowd but awkward layout. Although quite spacious the free weights section and heavy bag sections in particular are just cramped. Meanwhile, they have two rows of cardio machines that is never fully occupied and therefore is an inefficient use of space. The heavy bags are so close to one another that basically only one can be used. Also, there is a pull up bar right next to it which also makes using the bag closest to the wall a no-go. The chest fly machine is too close to the seated chest press machine. Not a problem if its not busy. But Ive seen people slam the handles as they can cross paths during motion.

I've been coming here for about a year now and I can say it's a great gym. It's very well equipped with machines and free weights and both the bathroom and weight room are extremely clean. The staff is really nice and creates a welcoming environment, especially Barbara is always friendly and helpful in the monthly challenges.

Overall, I had a pretty good experience at this gym over my membership of a year and a half. It wasn't too busy (for zone 2 London), decent equipment, some friendly staff, and a reasonable price. However, the cancellation policy is very sneaky and my experience leaving the gym really soured my opinion of it. I had a rolling monthly membership for which, after I moved address and before the payment was due, I cancelled the direct debit. A few days after the payment was due, I received an email from the gym explaining that I was still due to pay the fee PLUS a £20 penalty for missing the payment. I rang the gym and spoke to the manager who explained that I needed to cancel my membership on the website 30 days before the payment was due. I told him that this was not made clear to me when I signed up and he smugly said that I "should have read the terms and conditions" (which was never sent to me). He also explained that, since the date was now after my payment date, I'd also owe the next month's payment as well, totalling £90. I explained how I thought this was unclear and asked if anyone else had had the same issue and he told me a few others had. I've also seen others complaining of similar things in the reviews here. Eventually, he reluctantly brought it down to £34.99 for a single month's payment with an attitude that he was doing me a favour and no acknowledgement that the policy was unclear.

Perfect gym! It has all you need, the machines are very new, the stuff is always there willing to help. They have classes too and the price is the best one comparing to any other one around. I also had a few sessions with Zaid PT and he was great.

Avoid this gym. Despite my numerous attempts to cancel my membership, I've been consistently ignored and charged, even after requesting the cancellation of the direct debit on my bank account as well. Everything seems great until you try to leave; then, it becomes apparent that their focus is solely on money.

Energie Fitness in Bethnal Green has been my go-to gym for over a year, and it's been a fantastic experience! They have a great range of equipment with plenty of options for both cardio and weight training. What makes this place stand out is the staff – they're not just professional but genuinely friendly and always ready to assist, whether it's advice on a workout or just a hello. Would recommend this gym to anyone in the area!

Énergie Fitness is the only place you want to train in Bethnal Green! The staff are super helpful and friendly, you will not get the intimidation you sometimes feel when walking into a new gym. The classes provided both morning and in the evening are fantastic, with a great variety to chose from (there’s always regulars so you know it’s good!) The gym itself is very clean with lots of space, great equipment to chose from. Even when busy you will always find a place to train.

This gym is amazing! I tried several gyms around the area first and this was by far the best. The environment is non intimidating and very welcoming. The staff are so lovely and the members are friendly too. The classes are as great as other expensive premium clubs. I'd definitely recommend this club to others :)

I've been going energie fitness in Bethnal Green since the beginning of 2019. I was doing my usual workout but getting nowhere. I decided that I wanted to do some personal training sessions with Tony Marsh as I saw how he trains other people in the gym. This was the best decision that I made. Tony is an expert in his field. He has revolutionised the way I train. I have lost weight. I am totally motivated and feel great and look forward to going to the gym. No workout is the same. Training with Tony is tough but so worth it. If you want to do something good for yourself and invest in your health and fitness, book some sessions with Tony. You won't regret it!

Herakles is a kind and funny guy. He is the best PT out there, Heych is a diamond and the only reason I lost weight was because of him, his literally motivated me everyday and I am ever so grateful. Lee you're so lovely. You're the happiest manager I've ever met, you always have a smile on you're face. I will miss you and the family vibe you bring to the gym. Good luck for the future!

Absolutely adore this club! Every single staff member goes out of their way to make sure that you feel supported and are there for anything you need. Everyday gets better when I come in for a workout. Highly recommend!

Been coming here for about a year now and overall it's a very nice gym. Staff are friendly and supportive and the changing room is always clean. My only negative is that equipment is left lying around quite often, which I can understand is not entirely their fault as gym goers should put their equipment away!!

Staff are super friendly, attentive and and a joy to be around. The classes are brilliant and they just expanded the time tables. These are an amazing way to meet more gym goers and build your confidence at the gym. Absolutely reccomend this place to everyone, people new to the gym to experienced gym goes. ACE

I starters going to Energie Fitness in Bethnal Green this summer, and I signed up with a PT. After six months, I am more than happy with my decision. The gym is clean and safe, there is always personnel around, and Katie May, my trainer, has helped me achieve such great results for my form and overall fitness. I cannot recommend this gym more.

My experience is longer than 1 year, in which I've seen some changes all of them for the better. Personally I go there 'cause is around the corner but I've been in other gym and this is in line with the standards. Nice and tidy! Staff? 10+

Really bad employers as they do not know how to treat a customer and not educated about how to be a professional and help customers, They kind of scammed me into paying 2 months in which I did not attend the gym at all (I asked to cancel my membership before those 2 months) and the employee was too lazy to do it, lack of communication and terrible customer service as they do not reply to emails or call you back. to be honest it is a bad gym plus it is packed with people so you do not get to train properly.

Such a great gym, I’ve never come across one that’s got a real community feel to it. All the staff are so lovely, friendly and always there to help from day 1 of joining.I’m so glad I chose them over other gyms near me. They have lots of equipment, it’s spacious, the members are also very friendly- overall a really great ambiance. Shout out to my PT Herakles for being the best, most supportive guide in my fitness journey- highly recommend him and this gym! They also have a cafe upstairs- get the fresh blueberry protein shake!

Fab place

Energy Fitness Bethnal Green is an absolute gem! From state-of-the-art equipment to knowledgeable trainers, it offers a dynamic and invigorating workout environment. The vibrant atmosphere, coupled with varied classes, ensures there's something for everyone. Clean facilities and friendly staff add to the overall positive experience. It's not just a gym; it's a fitness haven that motivates and inspires.

Friendly staff, nice atmosphere and lots of high end machinery. Been attending over five years now and love the vibes in here. Recommend to all! Keep up the good work guys!

I really enjoyed the gym! I felt it was a really welcoming and comfortable environment and I found the instructions on the equipment really useful. Would definitely recommend!

Very nice gym, everyone of the people working in the gym are very helpful. Big shout to Mike that helped me the other day renew my membership and is always there when you ask for help.

Been going to the gym for years, and as a girl this gym hasnt made me feel uncomfortable i work out in peace and all necessary equipment! Would recommend to anyone! Join!

Iv been going to gym for many years on and off but now iv been going last 5 months consistently and it still amazing gym never too crowded, lot of space,staff are really friendly (Kelly,jade and the others all nice. Definitely recommend this gym

I have been a member for a year and my experience has been great. Very careful staff and lots of choices of machines available. The gym is also very clean.

Dues to lock down the gym is no longer 24/7 which doesn't make sense as a lot of other gyms have gone back to normal. Also, they have increased their monthly fees due to "cost of living" which is ridiculous. Really disappointed!!

The best people, excellent attention, love it!!!

Classes are excellent for £34.99 a month. Instructors keep you motivated. All u need to do is walk through the door.

Am super impressed by this gym, loads of equipment super attentive staff and never feels too busy (also has an area to lock bikes away from a main road)

Best classes!

I love Énergie fitness ! I’ve been coming here for 6 months now. The atmosphere is very welcoming - a mixture of people of all genders, races and ages. I never felt nervous to learn and ask questions. The trainers are so helpful and the classes are so fun and challenging. This place has been great for my mental and physical health. I always look forward to coming to the gym !

Nice and vibrant gym, open 24 hours and has all the facilities for a full body workout.

And if it's your first time, ask for Shazi, you will keep coming back!!

Great, inclusive gym with good facilities and positive vibes. Membership pricing is very attractive and, most importantly, transparent. Puts many more expensive gyms to shame.

It’s an alright gym. Main problems are price is high compare with competitors who offer longer opening hours and no air con most of the days in summer. It get too hot and sweaty in there

The classes at énergie are good lengths, at workable times and they keep them switched up by regularly changing the exercises so they don’t get boring. The culture of the classes is really inclusive; the staff, Dathan and Rocky who lead most of the classes I go to, are super supportive, fun and take the time to teach technique on new exercises. The class sizes are always pretty small so there is no space to hide at the back!

Overall decent gym and excellent value for money. My main complaint (although maybe this is just me) is that the mens showers are way too hot!

Looks like a new Place all about the equipments, facilities personal attention was good and very clear.

Really friendly staff and nice set of equipment for a great price.

Great value gym with good equipment. Wish they had more classes but I know that’s something they’re working on :)

My go to gym for the past year, great facilities for the price you pay and very friendly staff ready to help you

I love this Place. Very lovely Staff.

Good and nice place to workout, nice staff

Poor management and not adhering to covid19 social distancing rules / cleanliness

Great gym! Nice feel, friendly staff and good equipment. They run classes and the staff are more than happy to give advice if you need it. Overall, great experience!

Have only been a member of this gym now for a couple of weeks, but I have already been SO impressed by the facilities and staff. The personal trainers are all very welcoming and knowledgeable - and in particular I've been super impressed with Shaz and her gym floor manner, offering training advice and tips around the place. Look forward to going along each week and definitely glad I've joined!

Great gym with all necessary equipment and facilities to do any type of training you want. Their friendly stuff run classes every morning and evening, as well as personal training sessions. Good place if you live around for a great price. I paid £16 as a registration fee and £27 per month, much cheaper than the ones I checked around.

Got chatting to a lovely chap Warren, really knows his stuff and is even qualified in sports massage! His knowledge is amazing and i would definitely recommend him if you are planning on taking personal training! Love Love Love!

Absolutely awesome. Great community feel. I love the fact the personal trainers and staff are friendly and give a family feel. I used to go to pure gym but didn't like the way it was packed and felt like a factory. This place is awesome. Great music cheap and is open 24/7. Fits in well with my busy consulting life. People are friendly also.

Great equipment its makes working out really fun! Never crowded

Perfect, very professional, open 24/7.

I have experience in this gym and with this great team it has been spectacular, they are very nice, very professional people. I return to my country but I will return without a doubt I will return to that gym I recommend it

Recommended gym for any level! Class area mixed with bumble and all kind of machines, nicely fitted! I have been inducted by masum received a great customer service and detailed information!

Very good experience.

Excellent gym , really friendly staff , super helpful and efficient.

It has all the equipment you need. Nice, spacious layout (the most Covid friendly gym I've tried). Quite a bit of natural sunlight, too. Very pleasant overall. Only slight negative is that occasionally the A/C is colder than I can handle even when running, but other than that 👍🏼

these guys ROCK. the atmosphere is always so positive ; and the Team are always on hand; whether it’s for their awesome classes; or just a friendly chat. I cannot imagine Training anywhere else.

Reasonable price, new equipment, spotless place and showers. SUPER friendly staff with such a warm welcome and helpful to improve my training. Thanks, Barbara and Kiefer

Decent little gym, though it can get packed quickly 💪

Really happy join with them

Been a member for a few years now, staff are always really helpful and supportive. Would recommend to anyone.

AMAZING EXPERIENCE, BRILLIANT GYM @Katie Amazing person with legendary customer service!!!!!!!!!!!

Great gym, never too crowded on the weekend and have all the equipment needed.

Really good gym, everything you need is there. The team is super friendly, especially Katie, she is a great PT! She understands perfectly your needs and meet them, I highly recommend her.

Good vibes from the moment Dario greets you upon arrival and is always there to lend a helping hand. The staff are amazing - a special shout out to Tony, Samra and Shaz for providing brilliant classes and highly commend them for their energy, motivation and support.

Really nice atmosphere and friendly staff!

Great gym. Friendly Staff. Really helpful as I had to go away for a while so they froze my membership instantly and when I wanted to unfreeze before the time agreed they did so just as quickly.

Great place to work out. Great environment and staff it s so keen to help you!! I reccomend Dario and his tips especially!!

Nice gym and one of the cleanest I've seen. One of the staff members keeps cleaning the equipment constantly. The staff member Katie is very helpful.

It is a very friendly gym where the personal trainers are always eager to help with any equipment or exercise you need help with. It has many machines for all body parts and it makes me feel like home. It is always clean and follows all covid-19 measures.

Very good equipments and extremely hospitable instructors/ trainers. Small weekly challenges will help you stay motivated.

classes with Katie are just the best! staff is just great and they create a friendly environment. it’s a nice and well equipped gym

Really great gym, wonderful and helpful staff. Never too crowded and excellent hours

Excellent gym, lovely staff. Coming here for 4 years now and love the environment. The staff in this club are very helpful and very friendly. I always look forward to coming to train here.

Absolutely amazing gym, great set up and facilities but most of all, the staff that are running it. I dealt with Jade, Denada and Kiefer the most and from the beginning they were so incredible and helpful. The staff create such an atmosphere of community from the second you walk in that I would really look forward to going after work. Apart from this, the classes were something that I took part in and found really great. If you work/live in the area I would highly recommend popping in and joining. It won’t be long until you realise just how genuine and great this place is.

I am a national traveller and do train in various gyms. This gym has a perfect layout, not overcrowded, clean and staff are friendly / professional. I'll be back again! Thanks for the excellent service.

Very Welcoming and not intimidating at all. Exactly where you want to be as a new gym goer! Enjoying it so far, all the members are lovely which is hard to find in London.

Great and friendly staff, very welcoming and they give great advice for novices such as myself. Good equipment, wide variety. Location is remote so the gym is not overcrowded. 10/10 would recommend

Great place to work out and have amazing staff, but the one fitness coach Carta is the best one there by far!! Definitely would recommend!

good clean environment, really enjoyed it❤️