A very nice gym with adequate equipment. The place is clean and not so many people in the evening which is great. The place is a bit small to be honest and not so many equipment available but still okay. There’s pool too but I didn’t try it. It looks fantastic though. Staff are friendly and helpful too.

Wouldn’t rate the gym facilities, there isn’t much for someone who’s an avid gym goer / bodybuilder. It’s super quiet in the evenings you pretty much have the place to yourself! Great swimming pool/sauna/ steam room! Staff were friendly

Been coming to this gym for almost a year now and for me this is like a second home. Staff are very accommodating and friendly, willing to help you out as well. Equipment are good and the area is just across where i work so for me that very convenient.

In desperate need of attention. The female locker room is too hot, lockers are broken, floor is peeling and has holes everywhere. The sauna and steam room have been broken for months with no timeline for a fix (we are paying for facilities you are not providing us with). The pool is too hot and filthy. It’s a shame because it could be so lovely. The staff are friendly but can someone please address the issues???

The steam room has been out of service for a very long time now without any deadline, no intentions to fix it. Today I came for a good swimming time and I noticed that both the steam room and the sauna are both out of service, the pool temperature was hotter than ever and the corrosion is taking over the swimming pool. The staff are the ones taking the blame when everyone in the UK Operations team is looking aside to the issues across all branches.

THEY CHARGED ME £190 TO CANCEL MY MEMBERSHIP!!!!!!!! I have been working out at commercial gyms for five years now and have had no problems cancelling my membership with any other gym. They advertise memberships that seem like good value for money but in fact contain RIDICULOUS hidden fees that no normal human being would find in the T&Cs. I wanted to cancel after less than one month and got dropped with a £190 cancellation fee. This is the breakdown “Please see breakdown of the £190.00 below - 95 - 69 = 26 - The difference between the 1 month price and your price 26 X 2 = 52 - Times by how many months you have been a member for 69 + 69 = 138 - Paying back any difference and the arrears 138 + 52 = 190 - Total” Guys please save your money go somewhere else!

Been using Fitness First for about a year now, but the Waldorf is on a whole other level. Always clean, cool in the summer, with a great range of equipment whether you're into picking up heavy stuff or... uh... whatever other people do at the gym. The staff are friendly and a great source of positive energy - who needs pre-workout when you have an encouraging smile? I would encourage anyone who needs a pick-me-up (that was a lifting joke) in the Aldwych area to give FF a visit. Highly recommended.

Came to this gym to use the pool/steam room. Was very pleasantly welcomed and introduced to the venue as it was my first time. I was provided with a free towel and padlock for my visit. The changing rooms were very spacious and very clean. The pool and steam room were also very nice and well kept.

I only come here to use the steam room and sauna but it always closed

The lack of decent air conditioning is shocking to me. I used to be a member (pre-pandemic) and it was always warm but never stifling & uncomfortably hot like it is now. That feeling when you walk off the airplane and the warm air hits you, times that by 5 and thats this gym now! Then you walk into the changing rooms and IT GETS EVEN WORSE! That's not what you need when you've just finished a workout and you somehow sweat more when you go to get showered and changed. No obvious ventilation or cool/ fresh air at all like in other underground gyms across London. I went back and bought a 1 day pass. I had a quick workout before work and I understand the aim is to work hard and sweat but this place is on another level. There is 1 large fan in the middle of the workout area pushing air around but that's it. The sauna and steam rooms were out of order and by the sounds of things, they have been for a while with no decent timeline for a fix. Its a shame as this gym used to be soo much better.

Sauna and steam room have been out of order for over 4 months. No timeline for the issues to be resolved can be given by head office or the gym staff

Terrible staff ,untrained and uninformed, quite embarrassing actually. Fitness first has gone so down hill accross the board .it's the most expensive of all the gyms and the worst! The staff ,the equipment ,the opening and closing times and the prices of drinks ect.. when compared to pure gym ,Nuffield health, better gym ,all the bodybuilding gyms in London it is the worst.....do not waist your money at fitness first GO SOMEWHERE ELSE

Staff here are super friendly and attentive - esp Cleo, Ali, Jerome & George. Loved attending classes instructed by them! The facilities are always clean as well. Thank you guys so much for making my gym experience beyond expectation :)!

Best club! Always nice and clean. Super friendly. Great pool and spa facility’s. Ali always bringing the good vibes!

I really love coming here but it's badly let down by the cleanliness of the pool. This morning there were huge hairballs and plasters floating around and dirt on the bottom of the pool around the edges - it would be great if this could be addressed.

Great gym and energetic trainers! The whole team is very motivating, encouraging, supporting and very professional. I love every classes ( the enthusiasm from the trainers is amazing, they are very attentive, knowledgeable and explain each exercise very well. .. always pushing me to do better, correcting the form, patient and tailoring the exercises to my fitness level! Overall great energy and effective well structured workouts/ classes, always on time and never cancelled! The gym is very well equipped, has very clean facilities, and EXCELLENT customer service!

I used the swimming pool facilities and the pool was really warm & lovely did my normal 70min swim and the some playing about. Steam was extra hot but it is being fixed suna was good, Shower are goog ghd hair dryers. Yes yes yes

Super well equipped, nice staff & great personal trainers.

A pretty small gym compared to the rest of the fitness first gyms around the area, but nice pool. A lot of the female lockers are broken, but really nice staff.

Great space to workout in! Shout-out to Ali for the help and guidance, and Jerome for the awesome class. :) Love the pool too!

Very nice gym and well maintained with latest equipment. The staff is very friendly here and cares about members.

Very friendly staff that always make me feel welcomed every time I visit! The facility itself is great with loads of equipment and space. Definitely would recommend checking this Fitness First branch out!

Great gym! It’s not massive and has a boutique feel to it. Evening time the gym is quiet and is a great place to de-stress after work. The pool area looks amazing with the steam room and sauna…

Came with a class pass, really lovely gym and nice staff!

I’ve been using the pool here for the last few weeks and can really recommend it. The staff are friendly and the pool is a good size.

The club is very clean and staff are always friendly, welcoming and interactive. My mind is instantly as ease as I see the staff either cleaning or encouraging other members to clean after them. (Which I can't believe some people need to be told!) My only criticism of the facilities are the air conditioning could do with an up grade. 5* regardless as I always leave with a smile after a great visit!

The best Gym in London and excellent value for money. Having been a member of gym in London Waldorf for over 5 years, this gym is in a different quality league. I can also use Gym's in other locations. It is well managed, the staff friendly, has more up to date/wider range of equipment. It is motivational with more free classes, app-based work out suggestions. You feel everybody is committed to promoting health and fitness, and being there to help whenever needed.

Amazing gym, with super friendly and encouraging staff. The General Manager goes above and beyond to make every individual member feel comfortable and is extremely supportive with their fitness journey. The reception team always brings a smile to my face, even on a bad day! The fitness team are actively working to keep the gym clean and safe in these times. Happy to be back! :)

James and the team here are always are on hand to help. Ive felt welcome, encouraged and checked up on. Not many clubs offer this personal service. I would highly recommend this branch as its quiet, intimate attentive feel makes it like a second home. Just what you want from your gym club!

Love this gym! I usually visit just after 1.30 or 6.30 PM and personally have never had a problem with the gym floor and machines being too busy. The changing rooms and everything else are always clean and tidy. The pool is amazing and generally the perfect temperature. Talia's aqua exercise class is so awesome and she's super helpful and caring (always conscious of our health issues). The manager James has also always been attentive and incredibly helpful. 5* customer service always!

I have been a customer for some time and enjoyed the friendly and helpful staff. I have a trainer who has been with me for a year and excellent at sorting out various issues. I have also have done a solid amount of classes and find them really interesting and have been therapeutic for me. After the pandemic when the gym opened again, l have found the gym has really got to grips with the cleanliness together with a facidious attention to detail which has made my many visits really enjoyable, with special thanks to the excellent and friendly staff. I feel enhance and rejuvenated with my experience there now. It is great to be back and thanks to all the staff for making me for get about the pandemic.

I joined this gym last year and I have a bit of a record for quitting exercise, but coming to this gym has seriously changed my whole outlook - absolutely love coming here. The staff are very friendly, the class sizes are really small so I always feel like I'm getting a personalised service, plus I feel way more confident and not intimidated as I have done when I've been in larger classes. The manager, James, has been immensely helpful through my entire membership. Always happy to help with a smile on his face and great attitude. It's also got a pool, sauna and steam room. What more could you want!

This place is a scam, I have tried to use the steam room and sauna in the past 6 month, any time I have been there were broken and not in use... equipment is not enough for a normal training, there are missing weight, was not even busy and I was struggling to do a simple training. Shower were mostly broken and in a bad sshap. It is shame pay those money for such a place way better the supercheap puregym at this point. I don't see any value to my money

I used to be a member of this amazing gym for pretty much exactly one year. I just loved training in this gym! The team is amazing, all the PTs and staff members are very supportive and are always there for you if you want to talk about your fitness journey, need some recommendations or have questions regarding nutrition or how to perform an exercise. I miss training in Fitness First Waldorf every single day and can't wait to come back to London to say hi and smash a sesh in the gym! xx