2/5 Lola 9 months ago on Google
Location
was
perfect,
lovely
walks
around
the
park,
however,
we
booked
a
swim
for
9
am
on
the
6th
of
July
and
we
were
turned
away!
It
was
said
that
it
was
an
owners
only
swim
(which
is
fair
enough,
but
why
would
you
let
us
book
that
slot?)
and
that
we
had
to
come
back
at
10
to
go
swimming,
by
that
point,
we
had
already
woken
up
early
on
our
holiday
and
rushed
to
get
ready,
only
to
be
turned
away.
We
had
a
gym
class
booked
at
10:30
so
couldn’t
go
to
the
10am
and
we
thought
that
9
was
a
good
time
to
swim.
The
only
option
to
book
the
swim
that
day
was
9am
and
2pm,
so
there
was
not
any
other
option.
When
we
got
to
our
caravan
on
the
Monday,
we
looked
straight
away
for
swimming
slots
and
the
only
available
times
were
Thursday,
they
said
that
all
the
other
days
were
fully
booked.
On
the
website,
it
says
that
you
can
swim
whenever
you
want,
this
is
not
true,
can’t
believe
we
paid
to
use
the
facilities
yet
couldn’t
use
any.
Furthermore,
the
park
customer
wifi
is
bad.
They
make
you
pay
ÂŁ30
to
use
“premium
wifi”.
We
paid
the
ÂŁ30
to
use
the
premium
wifi
yet
,what
they
didn’t
tell
us,
is
that
they
were
having
issues
with
the
wifi
and
had
people
on
the
park
fixing
it.
The
issue
was
not
solved
until
Thursday
so
we
paid
for
use
of
5
days
of
wifi
and
could
only
use
it
for
a
day
and
a
half.
What
a
joke!
We
then
found
out
that
the
park
had
told
the
owners
of
the
caravans
that
they
were
having
wifi
issues,
yet
they
didn’t
tell
us,
who
booked
a
caravan
from
Monday
to
Friday.
We
contacted
the
customer
service
regarding
the
wifi
and
they
made
out
that
it
was
our
phones
that
were
being
faulty,
not
their
wifi.
So,
we
wasted
an
hour
or
two
talking
to
customer
services
when
we
should
have
been
enjoying
our
holiday,
bit
of
a
waste
of
time.
Also,
while
contacting
customer
services
they
cut
the
conversation
out
midway
(we
still
had
no
wifi)
and
we
did
not
receive
any
further
help.
Furthermore,
when
I
got
to
my
bedroom
in
the
caravan
on
the
Monday,
I
found
an
empty
packet
of
chicken
under
my
bed.
This
obviously
doesn’t
reflect
a
clean
place
to
sleep.
Other
than
that,
the
park
was
lovely
to
stay
in
and
there’s
some
really
nice
beaches
and
things
to
do
in
the
area.
Not
sure
if
I’d
go
back
to
that
specific
park
though
but
there
are
surrounding
ones
that
I’d
like
try
out
next
time.