2/5 Derwin P. 4 years ago on Google
Don't
mind
this
place...nice
atrium
:P
But
today
I
went
in
with
a
£10
voucher
card
for
the
cafe
I'd
been
gifted
(which
I
had
just
removed
from
the
sealed
packaging
they
issue
it
in),
and
ordered
a
baguette
and
they
were
toasting
it
for
me.
Then
the
voucher
card
didn't
work.
The
manager
came
over
and
repeatedly
told
me
while
he
remembers
issuing
a
load
of
the
vouchers
cards
to
my
company,
he
never
issued
a
voucher
card
with
that
specific
number
on
the
back.
He
kept
putting
the
ball
in
my
court,
even
though
I
had
merely
come
to
his
store
with
a
voucher
for
his
store
that
his
store
had
issued.
Eventually
I
demanded
he
come
up
with
a
solution
instead
of
implying
I
had
done
something
wrong.
Again
he
insisted
he
never
issued
a
voucher
with
that
number.
Meanwhile
the
toasted
baguette
was
ready
and
another
guy
brought
it
over.
At
last
I
took
some
initiative
(someone
had
to)
and
asked..."so
may
I
have
this
baguette?"
he
said
"well
you
will
have
to
pay
for
it".
At
that
point
I
simply
said
"OK"
and
walked
off,
at
a
loss
for
what
to
do.
So
if
they
don't
want
to
learn
customer
service,
I
guess
they
need
to
sort
out
how
their
voucher
cards
are
issued,
and
ensure
no
further
ones
go
out
with
zero
quid
on
them.
Cos
that
coupled
with
their
service
leads
to
some
pretty
poor
experiences
for
customers...
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