The train ride is the main exhibit. Learning about the importance of communications through delivering the mail, from one side of London to the other, was really interesting. Surprised that since it shut down in 2003, that it were only made into a museum from 2015. Would have thought there would be demand for a private underground service, whether used for transporting people or frieght. Great for kids and adults alike. The £16 entrance fee (gift aid legible) allows you access for 12 months, so very good value for money.

Just a short walk from the museum, this Rail Train ride is a must (it is included in the ticket price, so foolish not to give it a go). The carriages are quite small so breath in and don't look if you are claustrophobic. If you can get in and open your eyes, you're in for a treat. Cleverly designed around the original track this 15 minute tour includes stops at 2 platforms for very informative video walls of the systems history. Highly recommended.

A well designed and engaging Museum and attraction, great as a family day out. The Mail Rail was a hit. Very lovingly curated inside the postal museum.

A Pleasant Day at the Mail Rail: A Fun Yet Brief Adventure I recently had the opportunity to visit the Mail Rail at the Postal Museum in London with my family, and we had an overall enjoyable experience. The museum itself is a fascinating dive into the history of postal services in the United Kingdom, and the Mail Rail adds an extra layer of excitement to the visit. The highlight of our trip was undoubtedly the Mail Rail, which takes visitors on a captivating journey through the hidden underground tunnels that were once used to transport mail across London. The train ride was quick and informative, offering a unique perspective on the city's postal history. However, we were slightly disappointed by the 15-minute waiting time, despite booking tickets for a specific time. This dampened our excitement a bit, but once we boarded the train, the experience was well worth the wait. The museum itself is filled with interesting exhibits and interactive displays that kept us engaged for a couple of hours. While it may not have been an all-day affair, the Postal Museum still provided a solid few hours of entertainment and education. In conclusion, the Mail Rail at the Postal Museum is a worthwhile experience for those interested in London's postal history or seeking a unique family outing. Although the waiting time can be frustrating, the overall experience makes it worth visiting. Just make sure to plan accordingly, as the museum may not occupy your entire day.

The Mail Rail at The Postal Museum is a fascinating and unique experience. It is a chance to travel on a miniature train through the tunnels that were once used to deliver mail around London. The tunnels are narrow and winding, and the train is small, but the experience is well worth it. The train ride is about 20 minutes long, and it takes you past some of the most important locations in the history of the postal service. You will see the sorting office at Mount Pleasant, the place where all of London's mail was once sorted. You will also see the old mail trains, which were used to transport mail around the city. The train ride is accompanied by a commentary that tells you about the history of Mail Rail and the postal service. The commentary is informative and interesting, and it helps you to understand the significance of what you are seeing. In addition to the train ride, the Postal Museum also has a number of other exhibits that tell the story of the postal service. There are exhibits on the history of mail delivery, the different types of mail that have been sent over the years, and the people who worked for the postal service. The Postal Museum is a great place to learn about the history of the postal service and to see a unique part of London's underground network. The train ride is the highlight of the visit, but the other exhibits are also worth seeing.

Can be a little claustrophobic at times but the ride and accompanying exhibitions are amazingly fun, informational and worth it. Definitely recommend to ever tying!

Very interesting place. Like all of the London museums, really worth visiting. It takes about 60 -90minutes to see everything, there's mini postal train ride with the tour gide which is absolutely fantastic. On the way out, gift shop and second building with really cool exhibition and small coffee shop. Unfortunately coffee shop could do better and its quite expensive.

A great experience on the train, interactive but claustrophobic! Wouldn't recommend if you have claustrophobia or heavily pregnant. It lasts around 15 minutes and it is a pretty cool way to learn the history of how mail travelled.

I have just done the Mail Rail Tunnel Walk at The Postal Museum. I had a great time exploring this fascinating piece of London Post Office history. The guide was very knowledgeable and perfectly answered all questions. I was able to take tons of unique photos during the hour plus tour. I highly recommend this if you are up to a leisurely stroll for about a mile whilst taking in the most unusual views underneath central London! Not really for children, they would be better served doing the same tour but actually riding on the train itself through the tunnels.

Wonderful surprise; interesting venue, learning experience and visit. Expect to spend 1hr or so, perhaps a little longer, to ride the Mail Rail and explore the facility. Heavily family orientated although also appealing for those interested in logistics and the quirks of London's history.

wasn’t bad very educational, we took teens and they didn’t get bored! 😂 they had the train ride and the expedition are reasonably interactive with being able to use the items they used back in the day ! it was very well priced and made for a good morning out and about in london have to book ticket before you get there

We were cycling through to Hampstead Heath and realised this museum was on the quiet cycle way and decided to go in ! We didn’t even realise the concept of underground mail in London existed , we enjoyed being on the train with the rest of the adults and the whole ride lasted around 15 minutes. You have to store your luggage in some lockers guarded by the attendant. After the ride there’s a lot more exhibit to discover including engineering techniques, a fun simulator where you sort mail on a moving train and activities to see how trains are shifted along the track to certain destinations. It’s a great bit of fun and a must see in London - it’s definitely less well known than other museums but entirely worth it. The museum prompted us to search Night Mail clips on YouTube and now we can’t get enough !! 🚂

We went to the mail train first thing in the morning. Not any signs on the entrance door though. The train operators could be a bit more personable. Then we went up & across the street to the main museum. It was interesting to learn about the Royal Mail system.

It was great fun. I wish the ride would be longer, but I guess going to the next station and back would take too much time. I think the interactive displays were great hit and the kids loved it.

Great value and hugely interesting. Both the mail train and the museum were fascinating. Good value on the entrance fee as well. About a 10 minute walk from Kings Cross.

Forced to go by my girlfriend who watches all of the programs ... But really enjoyed the train journey, the exhibition

A fun 15 minute ride with excellent visual presentations as you ride through the tunnels and stations of this underground railway which many people know nothing about, but now painstakingly preserved by the museum. The main exhibition of the Post Office and Royal Mail is across the road and tells the story from way before the Penny Black to the modern era.

We loved it! It was such a cool experience. You can't be over 5'10 "or you won't fit in the train car!

Really interesting museum, though I would have liked for three changes. First for the actual mail rail ride to be longer (it's only about ten minutes, and just a fraction of the entire railway), second for the ride to tell you what you were beneath, and third to be able to get out and look around some of the tunnels. I know you can do this on some more expensive and occasional tours, but why not all the time and included in the ticket?

If you're looking for something to do which is out of the ordinary this is a perfect activity. Fun and educational. Definitely worth an afternoon out.

£16 for an adult; £11 for 16-24 and £9 for under 16, gets you a booked slot on the Mail Rail, a 15-20 minute experience, as well an annual pass to The Postal Museum that is valid for a year from your booked date. The Mail Rail was surprisingly fun and came with a few surprises - it’s not just a confined (and I mean, if you’re claustrophobic, just don’t even think about doing this) little ride on a train that once delivered over 4 million letters a day in its heyday; it’s a full on audio-visual experience journey through the history of post delivery in London, that I really wasn’t expecting and was very glad I didn’t know anything about. So I’ll say no more. The Mail Rail is accompanied by a short, but interesting exhibition and small gift shop, with The Postal Museum located a few minutes up the road that has a much more established exhibition on the history of the UK postal service. Whilst all very interesting, and lovingly pulled together, it is all a bit too ‘child-friendly’, with some parts of the main museum quite shallow and at parts confusingly laid out. Be prepared at a weekend, even booking an earlier time slot, to be surrounded by kids of all ages who perhaps don’t quite enjoy museums in the way adults do (or have parents that tell them to not shout at one another as if communicating across a valley) which can be a bit distracting - unless of course you’re a parent, in which you can judge other people’s interesting parenting choices. Expect to take around 1.5-2.5hrs for the full experience, depending on how into post you are. I’d advise turning up 10-15 mins before your Mail Rail slot, as it is only an advised boarding time (as your ticket does say) but this caught a lot of people out on our visit, which lead to some awkward aggy parents and kids who weren’t best pleased at having to wait. The trains are VERY small with limited capacity - two adults only in our compartment with no room to move - so it’s a puzzle for staff with no idea of the pieces until it comes to boarding the groups waiting, as well as things like disabled passengers, dropping bags off etc. We got on 15 minutes after our booking time, which was apparently too long a wait for some!

Fun underground train with commentary and displays during the ride. There is also a small museum here as well as the main post museum across the road. Both are included in the ticket but you have a timeslot for the train so best to do that first.

Great fun for adults and kids alike. Whether you are interested in trains or history, its well worth the 2 hours. The Mail Rail tunnel tour lasts around 10-15 minutes and is done really well, with audio commentary and videos played on the old platforms to take you through the history of the tunnels. Make sure you head across the road to the Postal Museum too. They have some great interactive exhibitions for kids and some fantastic memorabilia.

Super good time out. Really fun and interactive. Great place for anyone that like niche bits of London history scattered around the place. The train ride was really great too. Annual passes aren't that much either, less than £20

If you’re a fan of miniature railways, this is a must see. You trundle around the loop under Mount Pleasant with a bunch of informational videos. Fun for adults and children alike. Be prepared for the cramped carriages!

A really interesting tour, walking through the "loop' of tunnels under Mount Pleasant, with a friendly and informative guide. Well worth doing, even under the current COVID restrictions, with social distancing, etc, being very well handled.

My 8 year old son and I visited the mail rail last week, which was absolutely fascinating and very much enjoyed the experience! Highly recommend!

A really cool train ride through small tunnels, with video experiences that are well done. Cheery and helpful staff. Some additional exhibits and activities to do after your ride, and then also the nearby museum which is included in the price. An interesting and different experience in London, well worth finding.

Worth doing if you’re in London. I didn’t know really what to expect from this attraction but it was great fun. I learnt a lot about the importance of mail and its history. The mail rail ride itself was really good. However, if you’re tall, it isn’t suitable. The carriages are very tight and confined.

Really enjoyed this experience, the mail rail itself is very good and well worth the price of the ticket. We were running late due to traffic accident, staff were brilliant and just suggested we looked around and came back a bit later were there would be space on the rail. Very friendly and efficiently run. Definitely recommend 😊

If you are open minded enough to know old methodologies, you will enjoy the ride in Rail Mail. Museum is simple and sweet. Good records of great achievements.