Featured Reviews


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  • 4/5 Chris V. 1 year ago on Google
    Nice hotel in a good location. I stay here for work most weeks and have no real complaints. The staff are really what make this place. There's an Aussie chap behind the bar who is great, and the bar manager (I assume) is too. The food and drink are the only real things that are an issue for me. It's not necessarily the quality the quality is okay, but the prices are insane for what you get considering there are so many other very good options only a short stroll away. Rooms are good enough with decent facilities. On my last stay, the room did have a fair few noticeable stains on the carpet and a constant dripping shower, which became rather annoying, hence the mark down. What I will say though which in my experience is quite rare in hotels is that the room is quiet, which makes a nice change. Beds and pillows are good. I tend to sleep well and lovely big windows for decent views of London buildings (if you like that kind of thing).
    5 people found this review helpful 👍

  • 4/5 Rob C. 3 months ago on Google • 51 reviews New
    Room was lovely. However....be warned. When booking for three when one is a child under 10 you only get one double bed. No sofa bed. Despite the hotels own photos showing a sofa in the room. Even if you upgrade to executive room as we did. In the end they gave us a room with two doubles at no extra charge so this was resolved. Room was lovely. Bathroom excellent with White Company toiletries. However the view was interesting to say the least. You could see fully into the back gardens and back windows of the houses below which felt very intrusive and wasn't a very nice view either. Photo attached. The poor people who live there! Great welcome drinks and sweets on arrival and communal areas were nice. Breakfast was good but over priced. Location not bad but a shame about the impact of the hotel on local residences. The pool was nice but as many have said the lifts were awful at that end of the hotel.
    3 people found this review helpful 👍

  • 5/5 Cvsma 1 month ago on Google • 45 reviews New
    We stayed at the hotel for nearly a week and we were very happy with everything! The rooms are very spacious and we had a nice view from our window. Everything was very clean just some spots in the bathroom that weren‘t cleaned probably but it was still hygienic. Housekeeping always did a great job! The staff in general was very nice and helped us with any problem we had! Location is also amazing, very centered so you‘ll easily get to every spot in London. Definitely recommend!!
    3 people found this review helpful 👍

  • 1/5 richandjulie A. 1 month ago on Google • 257 reviews New
    Left disappointed by the simple things that should just be done properly. Lovely room in a nice looking hotel. A very good buffet breakfast. The spa is large with a decent sauna and pool. However, the lifts were permanently broken causing long delays to move anywhere in the hotel, and the operating hours of the spa changed without notice and no apology. This could have been great, but there are much better options for the price.
    1 person found this review helpful 👍

  • 2/5 Natalie P. 2 years ago on Google
    Booked a spa day and afternoon tea for my mum's birthday. Where do I start..!! Coming into the hotel no one at the front desk was interested and just told you where to go.. it wasn't explained properly and no one was interested in taking us there so we was late to the spa. Its a huge place.!! Walking in it looked like a lovely hotel but it was a mess in the spa changing rooms... Hairy wet floors! Looked so dirty!! I have severe anxiety and was horrified.. Can't stand hand on my feet. I had to stand on the seating areas to undress and by this time I was panicking. Once inside the young girl (life guard or supervisor) couldn't care less. There was only about 10 sun loungers that were taken and already unavailable, so we walked round to the foot baths.. only one was working. They were filthy as well I just wanted to get out of there as soon as possible.. I ended up asking my mum if she wanted to go luckily she wasn't impressed either. It really wasn't nice. I've never been so embarrassed. Wanted to spoil my mum for her birthday and that's what we got.. Went to the front desk again to complain and ask if we could have tea earlier.. was told to go ask the tea room.. don't know why they didn't do it seen as they wasn't busy, there was just no customer care at all. Once talking to a few people we was introduced to Adbul (what a luxury) he was the breakfast manager, he was amazing. I want to thank him for being so kind and letting us have tea earlier due to the spa facilities being disgusting. Tea was absolutely lovely. Softened the blow of the horrible spa experience. The eating area was beautiful and felt like luxury. I have absolutely no issues with the tea part and I really am thankful for Abdul and his team going out of his way to make my mum's day special.
    3 people found this review helpful 👍

  • 5/5 Steffin J. 1 month ago on Google • 270 reviews New
    I was here for a corporate away day at this hotel. The seminar room was spacious and well-equipped. The staff provided excellent customer service, and the lunch and tea were delightful additions to our productive day. Highly recommended for corporate events!

  • 5/5 Husneara B. 2 years ago on Google
    Loved everything about it, receptionists where friendly. Reception area smelled lovely, beautiful reception area. Breakfast had very good variety options. Spa was super lovely. Bedrooms were good. Me and my sisters had a great time. Definitely coming back here again with family.
    2 people found this review helpful 👍

  • 5/5 Michelle M. 1 year ago on Google
    A fantastic hotel all round! We absolutely loved it. Staff are well trained, plentiful, professional, friendly and helpful. Surroundings and rooms are spotlessly clean and smell gorgeous. Amenities are well presented and appealing. There is a games area with lots of fun things to do such as basketball, table tennis and table ice puk hockey. Rooms scream luxury and are full of delightful extras to make your stay comfortable - robes, slippers, luxury toiletries. Bathrooms are the same with marble surfaces and mirrored walls. The huge rainfall shower was lovely. The Spa is free to guests and we made full use of the large well equipped gym and massive Infinity pool which was the perfect temperature and a great place to relax. The hotel is vast and is located near to Tower Bridge and we were able to walk to lots of key London places. Highly recommend this gem of a place. Can't wait to return!
    2 people found this review helpful 👍

  • 4/5 Octavia A. 1 year ago on Google
    Great hotel, staff are super helpful and friendly. I booked a day pass for the Spa, which is a must, treatments on offer are fantastic. Super relaxing chill room and offers of free refreshments. Locker rooms are practical and clean. The spa facilities provided included steam room, jacuzzi, sauna and ice bucket shower. Which I found clean and in very good condition. The pool was spacious and lovely. The only down side to my experience was the towel bin was over flowing and hadn’t been changed within the 5 hours I was there. They offered free shampoo and body wash but no conditioner which was a bit disappointing and the lifts where a nightmare and had no stairs which led to the ground floor. Would recommend regardless as I was impressed with overall experience ❤️
    2 people found this review helpful 👍

  • 4/5 Athina B. 1 month ago on Google • 53 reviews New
    I recently stayed at the Leonard Hotel near Tower Bridge and had a fantastic experience. The staff were friendly and accommodating from the moment I arrived, and check-in was quick and seamless. The rooms were clean, comfortable, and well-equipped with all the necessary amenities. The location was perfect, with easy access to local attractions such as Tower Bridge and the Tower of London. I would highly recommend the Leonard Hotel to anyone looking for a relaxing and convenient stay in London. The Leonard Hotel near Tower Bridge is a hidden gem in London. As a boutique hotel, it offers a more intimate and personalized experience compared to larger chain hotels.
    1 person found this review helpful 👍

  • 4/5 Phoebe D. 1 month ago on Google • 8 reviews New
    What a lovely stay we had here. Lovely spacious rooms with plenty of tea and coffee. The facilities we're great, lovely pool and even supplied with robes in the room which is always a great touch in my opinion. Great location right on the door step of Tower of London with tube station practically next door. After a minor issue I had the staff rectified it and we're extremely apologetic. Would recommend staying here.
    1 person found this review helpful 👍

  • 3/5 Vani S. 1 month ago on Google • 6 reviews New
    Hi! My family and I came here on a birthday trip for my mother and cousin. The location of the hotel is great for moving around on your own. Food and entertainment are great around the hotel. The hotel needs some help. When we first arrived to the hotel at 9-10am it was too early to check in, they told us to check back at 12pm. I went back at 12:30 to be told it was being serviced and to check back in 20mins. Let’s just say, no communication with staff members for the rooms. It was ready, but only after you had to make them call and check and had to start getting annoyed with them. Our room was “cleaned” everyday, meaning the shower was cleaned and the garbage was taken out. The bedsheets are the same ones every night and they don’t vacuum the rooms. Then one of the elevator decides it doesn’t want to work. So for the last 5days of our 9day trip it was only 1 elevator for this whole hotel, having to wait very long. Never seen the hotel working on trying to fix the issue. Not sure if I would stay here again, but I would stay in this area.
    1 person found this review helpful 👍

  • 3/5 Jenny L. 2 years ago on Google
    Cleaning is poor. The room could have been a lot cleaner, looked like the floor had not been hoovered, there were oil marks on the desk surface, black mould in the bathroom, limescale around the plug and the water drained out very slowly. Lighting was very poor inside the room, had to use the light on our phones on a number of occasions. Reception could be better. We paid for an extra late check out, we were told to check out at 12pm so had to correct them, and on the day, we were locked out our room so had to go back down to the reception desk to tell them again, I don’t think they apologised. Positives. Our bed (looked) clean and was very comfortable. Concierge did a great job getting us a taxi even though he was very busy. Swimming pool, jacuzzi, steam room and gym facilities were good. Plenty of comfortable lounge space on the ground floor.
    1 person found this review helpful 👍

  • 5/5 Laurence B. 1 year ago on Google
    Stayed on a first-time business trip and, boy, this place does not disappoint. Whilst it is on the steeper side for an overnight stay, the extra facilities guests have access to (spa, gym, pool etc) in the price plus the service and quality of the rooms makes it value for money. Room service food was fantastic and the room amenities are excellent. Especially love the small Nespresso coffee machines in the rooms, makes a welcome change to a decent morning brew! My only comment is the shower in the room did have some light mould/mildew on the tiles around the ceiling, but honestly very light and only spotted because of my height. Not enough to bring the overall experience down at all. And the breakfast buffet service, whew! Amazing spread of cooked breakfast items, fruit, cereals, pastries, juices, everything! Leo's Restaurant where meals are served has a lovely open atmosphere and great lighting from the massive windows along the outside wall.
    1 person found this review helpful 👍

  • 4/5 Jeanette S. 1 year ago on Google
    I liked my bedroom, but, the view from my large window was awful, (it looked directly out onto flats). I called Reception and explained. I was, without quibble, upgraded to an Executive King Room, where I could see Tower Bridge and the Tower of London. The service was great and Reception staff helpful, professional and friendly. I took my Support dog with me. Again,no quibble. Wonderful bed - the mattress and duvet exceptional. I give the hotel 4 stars, because the restaurant layout, specifically the tablets and chairs, are reminiscent of a Diner, a street cafe. For the price of the rooms and the hotel’s high profile, owing to its location, one would expect an up market appearance. Also, I like to eat my meals either in silence, or low easy-listening music. Instead, 1970s/1980s Christmas carols were played. I had to ask them to turn the music down; they did slightly, but not enough for my taste. I might expect this type of music to be played in a bar, but not in an up class hotel restaurant.
    1 person found this review helpful 👍

  • 5/5 Der A. 1 year ago on Google
    We made a short trip to London and booked this hotel for it. From the moment we checked in we knew we had done everything right. The staff was great, the rooms were clean and very large. The breakfast was good and the evening we ate in the hotel restaurant will remain in our memory very well. Top menu and really recommendable cocktails, all together in a very good price-performance ratio. We will definitely travel to London again and definitely to this hotel. Many thanks to the completely team on site for the loving and first-class care! Greetings from Henriette and André
    1 person found this review helpful 👍

  • 5/5 Jemma H. 1 year ago on Google
    Lovely room which was clean and well fitted out only downside was room wasn't made up until 5.30pm in the afternoon when we were getting ready to go out! Bar staff downstairs were fantastic, nothing too difficult for them and able to make cocktails not even on the menu. Fantastic location, walking distance to many attractions and tube stops
    1 person found this review helpful 👍

  • 5/5 Robert N. 1 year ago on Google
    We spent our anniversary spa break here and were not disappointed. We were upgraded to one of the rooms on the executive floor (not executive room suite ☝️) and had a nice spa treatment which included massages and a 3 course meal which was delicious as well as breakfast. Although it was during the Platinum Jubilee, the hotel was not packed. The cute little breakfast smoothies were so nice! Would definitely recommend. ⭐⭐⭐⭐⭐
    1 person found this review helpful 👍

  • 5/5 Ger K. 1 year ago on Google
    Great location and facilities. Staff very attentive even when busy. Recommend getting down to breakfast early as it’s manic before finishing. Within walking distance of many tourist spots including Tower Bridge & Sky Garden. Spa facilities are great also, very big pool for a dip, sauna, stream room and jacuzzi use included in booking!
    1 person found this review helpful 👍

  • 5/5 Jeremy B. 1 year ago on Google
    I absolutely love Leonardo Royal Hotels. I stayed in the St Paul's Hotel last year and it was an amazing experience. The hotels are classy and the staff are amazing! Since we entered the pandemic, my wife and I have been going on these city breaks. Leonardo Royal Hotels are definitely our favourite destination. We stayed in the executive room and the room and amenities were brilliant. They are highly recommended and well worth the value.
    1 person found this review helpful 👍

  • 5/5 Rebecca B. 1 year ago on Google
    We have just spent an awesome weekend here with our granddaughter. I can't fault anything in this hotel. The staff were friendly, welcoming and helpful. The swimming pool was lovely. We had breakfast each morning in the hotel, and an evening meal there on the Saturday night. All of which were very nice. As for our room, we had 2 double beds in there and the most amazing view! All very clean. We will without a doubt use this hotel for any trips to London! Thank you to all the staff there!
    1 person found this review helpful 👍

  • 5/5 Kelly P. 1 month ago on Google • 64 reviews New
    I arrived in London very early in the morning after a rough red eye flight from the states, and the hotel my friend and I had booked for our stay couldn't accommodate an early check in. I happened to check Google to see if I could find a hotel with a day-rate, and found the Leonardo Royal Hotel. We just desperately needed a place to nap for a few hours. Upon check in, Robert at the front desk got us all sorted. He could not have been nicer! My friend and I were exhausted and wet from lack of sleep on the flight and then trudging through London in the rain, and he was kind enough to upgrade our day room for free. Our room was SO nice. It had great natural light and high ceilings. The beds were comfortable. The bathroom was spacious. And most importantly for us, it was stocked with some nice little amenities, like a toothbrush and toothpaste. My friend and I had stashed our luggage at our main hotel earlier and had nothing on us, so that complimentary toothbrush felt like such a gift. After ultimately checking into our main hotel later that day, we found ourselves wishing we'd just booked the Leonardo for our whole stay, as it was so much nicer across the board. I'm so grateful that this hotel offered a day rate, and to the staff who took such good care of us weary travelers!

  • 5/5 Majid O. 3 weeks ago on Google • 64 reviews New
    We had an amazing stay at this hotel! The staff was incredibly friendly and attentive, making our experience truly enjoyable. The bed was so comfortable, ensuring a restful night's sleep. The lobby exuded a welcoming atmosphere, and the location was perfect for exploring the area. Highly recommend!

  • 5/5 Charlotte 4 weeks ago on Google • 60 reviews New
    This was a lovely experience making memories with my love best experience so far the room view hotel spa location breakfast was all amazing. The bar restaurant was nice to chill with some beers only downside was very cold on the patio smoking area very cold need some outdoor heaters to remove the chill. Also we were not given welcome drinks as some guests were also waken with some noise from other guests in other rooms during the night but overall we didn’t let that totally ruin the whole experience. Most definitely will return 😍

  • 1/5 Ender A. 1 month ago on Google • 39 reviews New
    Although it is a nice hotel in good location, I could not make any positive comments about the service, we stayed for 3 nights, we made the necessary requests for cleaning, but our room was not cleaned for 3 days. Although we stated this situation, it was not helped. It did not suit such a hotel. We used the same materials for 3 nights, services such as water and coffee were not offered. We left sorry.

  • 5/5 Jessica T. 2 months ago on Google • 11 reviews New
    Perfect hotel for our girls weekend away. We had a double queen's room for 4. Service was great, beds comfy, breakfast good. Spa however left us disappointed. Pool was freezing and hot tub was barely warm and they let kids in who were treating the hot tub like the pool so wasn't relaxing. Otherwise all else was great. They also put free cake, truffles, wine and balloons in the room on arrival for our special occasion.

  • 5/5 Avree H. 3 months ago on Google • 9 reviews New
    My stay at the Leonardo Royal Hotel Tower Bridge was fantastic! I opted for a 2 queen room with a perfect view of Tower Bridge, which truly enhanced my London experience. The hotel's location, merely 2 minutes away from the tube, was incredibly convenient. The lobby was impeccably clean and had an inviting ambiance. Although my only issue was the maid entering my room twice while I was sleeping – partly my fault for not using the 'do not disturb' sign – it didn't overshadow the overall amazing experience. The staff were super friendly, and it was a delightful stay overall.

  • 5/5 Bree B. 1 month ago on Google • 8 reviews New
    My partner and I stayed here for our last week in London in December last year. After unfortunately being sick for most of our Europe holiday, this place ended it on a high. The room was beautiful and comfortable, my only issue was the multiple shower heads. The staff were lovely, especially the bar staff who chatted with us while we had a few drinks. I will definitely be trying to book here again when we go back to London.

  • 4/5 Georgia D. 1 month ago on Google • 6 reviews New
    Our room was spacious, clean and well equipped with teas/coffees. The bed is extremely comfortable and there is lots of lights/lamps so you can have it bright or dim. The shower is really nice, you can put 2/3 on at a time so it’s lovely. The actual hotel is lovely with free fruit and cucumber water on various floors as well as a sweet stall. My one complaint is the TV in our room, it would come on itself every 15 minutes so during the night we kept waking up as it was bright and whilst watching TV it would turn onto the Home Screen every 10 mins or so, it is extremely annoying. The steam room could also be ‘steamier’ but everything else I have no complaints

  • 5/5 Lauren S. 2 months ago on Google • 6 reviews New
    Fantastic! My partner and I had the best experience here! Lovely welcome drinks, easy check in and room was so so lovely. Had no problems with the lifts despite reviews saying opposite. Pool was big and clean which was great. Breakfast yummy! Would highly recommend this hotel to anyone :)

  • 5/5 ekin e. 1 month ago on Google • 6 reviews New
    Been there with a spa and afternoon tea package deal. Spa was really good but the afternoon tea was something else... It was extremely delicious and fresh. Every bite was from heaven. Probably the best I ever had. The staff was so kind and helpful. Will definitely go there again.

  • 4/5 Erika P. 2 months ago on Google New
    Stayed here 3 times and usually loved it - this time however there was an issue with the lifts. 2 of the lifts were not working for my entire 3 day stay during the busy holiday period which resulted in full lifts and long waiting times. The signage explaining the maintenance work was complicated to read especially if you are a foreign tourist.

  • 5/5 Gen 2 months ago on Google New
    If I could give more than 5 stars I would. Afternoon tea for my birthday and it was amazing. Champagne on arrival and our table was set a ready for us. Our waitress was very attentive and kind. The toilets were clean with good quality handwash and handcream. The scones were hot and there were substitute sandwiches as allergic to fish. The spa was great but I would say more for families than couples.

  • 5/5 Angie P. 2 years ago on Google
    Loved this hotel. Had a beautiful steam, sauna and jacuzzi here. The rooms are spacious, the bathroom had a cast iron bath and a separate shower cubicle so me being me I had a lovely relaxing bubble bath after my morning spa. Would definitely recommend staying at this hotel I would stay here again.

  • 5/5 Spiro D. 4 months ago on Google
    Our first time staying at this hotel and it was a great experience. Nicely decorated hotel with fairly spacious rooms ( we had two queen size beds in our room). We were on the 11th floor with great views of the tower bridge, London tower and London’s skyline. The amazing part were the beds. It is the first time I came across my travels on a great mattress , other than my home. I am a larger and heavier individual, which makes harder to accommodate my needs . Semi firm mattress with a decent pillow top, providing excellent comfort level. Higher stitch count bedding with a medium weight comforter: I slept great! Service was great and courteous with no exceptions , especially Mr Nissan. The hotel is located within walking distance of major tourist attractions. The main restaurant of the hotel, Leo, has a contemporary , simple but good quality food and of course do not underestimate the breakfast. We did initially, thinking it is another Continental type of breakfast. Instead we came across a beautiful buffet, from fruits , croissants and espresso coffees made to order, to sausages, scrambled eggs and an omelette station! On the downside, something that I’ve seen addressed by other guests ,are the elevators. The first three days we were there, which were weekdays, we did not have an issue, but Friday and Saturday they were prolonged waiting times to use the lifts, probably due to the high volume of guests that checked in the hotel over the weekend. It is not to a point though that will significant influence my positive views of this please. I also believe that the price is just right ,for the level of accommodations and definitely the Leonardo Royal Tower Bridge, would be at the top of my list on my next visit to London.

  • 5/5 Jason R. 2 years ago on Google
    It's a very nice hotel. It's not the cheapest but you get what you pay for. Service is good. Swimming pool. Gym. Steam room. Spa. Massage. Also a nice place to take children as it's close to the city and getting around is pretty easy. Rooms are clean but we did find an old Co-Op plastic shopping bag behind the sofa bed in our room. One light wasn't working luckily I had a torch in my bag I had to use. So slight maintenance issues and cleaning issues going on. But it was good apart from a couple of issues. I would definitely use this hotel again for business or family. As I said it's not the cheapest but I expected this because it's London City and if you know London you know it's quite expensive to even live there. So the hotel probably has a lot of ground rent and taxes to pay just to be there. So if you're looking for a nice hotel around Tower Bridge /Tower Hill which is clean. Swimming pool etc and don't mind putting some money down and can take your family I would recommend this place. It's very modern too. And it has decent breakfast which actually surprised us because normally the breakfast can be hit and miss with some hotels. The only thing we wasn't a fan of was the scrambled egg. I think it was out of a packet because of the texture and a bit watery. But everything else was really nice. Even had a decent coffee machine which made really nice coffee. I would probably sneak in just for the coffee because it was nice and I'm saying that as a tea drinker. Yeah well worth it for the money.

  • 4/5 Dave S. 1 year ago on Google
    This is an altogether impressive hotel. The entrance and bar are amazing! Gives you a real sense of grandeur as you walk in. The rooms are big and the bathrooms are particularly luxurious. The bedding was also very good. The reason I have marked it down to 4 stars is that when I arrived, I needed to go to the seventh floor. There was someone mopping the lift floor. There are 2 lifts, but because there was already a lift on the ground floor, the other lift did not come down or respond to the button press. The person cleaning made no effort to rush, in fact mopped the small area of floor 3 times. I had to wait 7 minutes for the other lift to eventually bring other guests down so that I could get in. Not the end of the world, I agree, but at a hotel of this level, I expect better.

  • 3/5 k a (. 2 years ago on Google
    Good value for the location. Good views of the city if you're on the right side of the hotel which we were. What let the stay down was the spa and afternoon tea. The spa area is small, and it was very busy on a Sunday morning. There were not enough loungers and because of how busy and noisy the pool area was, it resembled a local authority pool area. The spa had also run out of towels and the spa reception staff need a little more training on customer service. However, sanda, who is one of the therapists was wonderful and gave a great massage. We were also booked in for afternoon tea which was a bit of a disappointment. The sandwiches turned up and the bread was crispy, as though they had been sat out for a while. We asked for fresh sandwiches, they took over half an hour to arrive. I don't think the hotel is set up to cater for large groups of afternoon tea. So would advise perhaps a different venue if you are looking for somewhere for a large group. However, staff were apologetic and accommodating when this was pointed out.

  • 3/5 Penelope K. 1 year ago on Google
    I visited the hotel for a work event. The location is easy to find and accessible. The receptionist was very helpful and signposted me to the correct floor. The facilities were clean and tidy. They also provided coffee, tea and pastries to the attendees. The meeting room I was in didn't have good insulation so we could hear the people next door. The restaurant provided lunch and had a very good selection of meat, vegetarian and pescatarian dishes. They also had nice salads and desserts. The reason why I'm putting 3 stars instead of 4 or 5 is because a member of staff didn't wash her hands after using the toilet instead she went back to her job which was on the floor with the beverages and snacks!! Training around good hygiene, particularly when working around food could be beneficial.

  • 4/5 Claire M. 1 year ago on Google
    Apart from our room fridge that didn't work, we had a lovely stay. Staff are very professional and friendly. We were allowed to check in early, with luggage, which made all the difference to our day. We made use of the swimming/sauna/jacuzzi facilities 3 times. The beds are super comfy - like being hugged all night! Breakfast not included, which is a shame as the price of the stay should really have covered it. The room facilities were on point for a London hotel. Happy to book again.

  • 5/5 Kimberly J. 1 year ago on Google
    As a family of 6 with three teens, it was amazing, the kids had a downstairs hang out, whilst adults could enjoy a drink by the bar. The staff at reception were very welcoming and friendly. Great atmosphere in the lounge areas. The Spa facilities; relaxing and impressively clean. The hotel rooms we had, had amazing views of the city, with large queen and king beds and very tidy bathrooms.

  • 4/5 Phil 1 year ago on Google
    I thought the hotel was pretty good for the short time we were here. The lighting is not very good in the room. Very dim all the time. The bath is small with the same lighting. The bed and A/C were excellent. Breakfasts were very good. Location at the Tower of London was convenient. I can't speak to value for money as this was paid through Collette.

  • 5/5 Marcus G. 1 year ago on Google
    I was in London from NYC for a work conference. Overall great experience at this hotel. Delicious breakfast. Comprehensive gym including free weights, flat bench, squat rack, cables, heavy bag, treadmills, ellipticals, and more. Spa and lap pool. Hotel bar to socialize with conference friends. Helpful staff. Clean and quiet room on the 3rd floor. The only negative was the small shower which I got used to on day 2.

  • 4/5 Karin S. 4 months ago on Google
    First two times here all was good. This last time we had a few issues to note: 1. There are no fridges in the room! Or rather, there are big ones but they are locked and not operational. I had to take medication every four hours and had to ask reception to store my medication and go down to get them. Highly inconvenient. Now imagine in summer if you want to keep water cool… For a hotel of this category, this is really surprising. 2. Laundry has to be dropped at reception and picked up there. Again, surprising lack of service for hotel if this caliber. 3. Our room, 207, needs a new mattress and at least one new sofa cushion. I’m surprised that sagging cushions aren’t replaced(See photo). Otherwise, my comments from last two stats are still valid. Nice, well decorated rooms that are clean and with good amenities. WIFI works well and it’s reasonably closed to several tube stations. It’s walking distance or a short bus ride from most City addresses. The pool, gym and spa area are great. It’s just a shame even the gym shuts at 10 pm. There’s some mould under the plastic around the shower and each time we had an issue with the sink not draining properly even with the plug completely removed. It took two days and asking twice each time for them to address. The other issue is that the lifts should be re-programmed so they don’t take so long to close as there are only two lifts for a multi storied floor hotel. We walked down from the fifth floor as it was quicker but at check out time with luggage you need to allow extra time. I’ve removed one star as a result of these issues, but I’d still happily stay here again.

  • 4/5 Troy P. 3 months ago on Google New
    Me and my partner stayed for a night (2/12/2023) - It was our first time staying. I booked an executive suite, room was lovely. Really nice view of tower bridge & room was spacious + bed comfy! Hotel felt luxurious and the staff were really nice. It is located right next door to TOWER HILL underground which was super convenient as we traveled to Westminster to do the dungeons and then we went Hyde park for winter wonderland. Travelling from the hotel is easy. Only downfall about our stay was the food. We went to the restaurant for dinner, I had the lamb (£29) and my partner had the burger (£17) - The burger was good but the lamb was so disappointing. I asked for some jus or sauce and was told they had none. Then we had breakfast and to be honest, it was ‘okay’ but not worth the £40 for x2 to eat. Loved the stay, would stay again but simply wouldn’t eat in house.

  • 5/5 Joe G. 4 months ago on Google
    Great hotel, located down the street from Tower Bridge and in a good neighborhood. I would definitely book this hotel again when I come back to London. Staff is very friendly and courteous. A bit pricey but totally worth it. Directly across from hotel is a local restaurant/pub with good food/drinks and reasonably priced.

  • 5/5 Luke B. 4 months ago on Google
    Great hotel, which is located in a great spot. Rooms were very clean and spacious. Lifts could be annoying and hot, and they kept going up and down. I have used stairs most of the time. I am sure the pool and other facilities such as spa must be brilliant, but I didn't get a time to visit. I have been given complimentary breakfast. Early check-in and check out are available for a steep fee. Overall, I would recommend this hotel, its rooms are very quiet and enjoyed the stay.

  • 5/5 Marki C. 6 months ago on Google
    Awesome hotel at an even better location. We were visiting with two little kids that can't walk much yet and they didn't complain. I take that as a victory! The room was spacious and clean and the views were amazing! Breakfast was good, but not that many options. Also when we got there with less than an hour left, there was really just a toast and jam left. The hotel has a great pool that our kids enjoyed. We'll definitely return next time.

  • 4/5 David R. 5 months ago on Google
    The room was well set out and fairly spacious for 3 Adults. We had an issue with a dirty jug/kettle but that was rectified very fast my. The motel offers complimentary porter service. The breakfast is a buffet and beautiful, all the food is fresh and there is an omelette station where a chef makes you a fresh omelette.

  • 3/5 Vivian C. 3 months ago on Google New
    I'm hovering between a 2 and 3 on our experience, but probably land more so in the middle. We were really excited about this hotel and booked our stay for 3 nights. It looked like a great location with nice views and overall nice atmosphere in the hotel. We were greeted with wine when we arrived which was nice, but it was mostly downhill from here. The day we arrived was an absolutely freezing day in London, as many locals told us that we arrived on a terrible day because of how windy/freezing/rainy it was outside... so after a long day of exploring outside, we were so ready to be inside the hotel and be warm. To our surprise, our heating in our room was broken and the A/C unit was blowing cold air, so we were still just so cold inside our own room. Considering this is a 4-star hotel and the price of this hotel, we definitely were looking to have some heating during our stay. We called the reception and they sent someone who determined that our thermostat looked broken and didn't know why it wasn't working. They said they had no other rooms, but when I checked their website and other 3rd party travel sites, like expedia, it said there was still 2 rooms available, so I'm not sure what the case was there. They offered to only bring us a space heater which provided a light heat only about one inch away from the heater. After we called again, they brought another space heater which did the same thing. This was such an ordeal for over an hour of calling the reception desk and waiting that we just slept and bundled ourselves in blankets since we were so tired from our first day out, we just didn't have any more energy to deal with this. We were so surprised that there was really no compensation offered for this huge inconvenience that we were paying for. The next day, we were just hoping, really since we had no other options that the thermostat would work, but it did not. We called again and this nice woman, I didn't catch her name, really came through for us. She was working with a customer checking them in and told me she would call me back in 5 minutes to look into what she could do about a new room. Less than 10 minutes later, there's a knock on our door with a supervisor who had our new room keys and apologized and offered us free breakfast for the next day. Thank goodness, we got in and tried the thermostat and finally our room was warm and could finally rest and relax. The rooms themselves were nice and nice location away from the Tower Bridge, but just because of all the hassle of being here, it was a really frustrating experience for us, which was made a bit better by the kind woman and the supervisor who worked to help us in the end.

  • 3/5 Foodie in a H. 2 months ago on Google New
    Nice hotel, with a lot of amenities, like a gym, pool and sauna. Sadly it’s not perfect: - Didn’t like the fact that no window can be opened. - all rooms’ fridge/minibar do not work. They should specify this since the minibar is advertised in their website. Very bad if you have to take medication or just store water. - the hotel should improve its security… they give you a spare card for the room without asking for details (just the name). This way everyone who knows your name could ask for your room key… Also, no key is required to use the elevators. - To use the pool/gym you have to sign a sheet but you can read hidden “i accept …” but they don’t make you read what you are accepting. - Elevators are so bad designed, you have to wait 5-10 minutes for yours to arrive. Little things like this could improve the hotel.

  • 4/5 Jaymi D. 3 weeks ago on Google • 2 reviews New
    Great hotel, fantastic breakfast, horrible gym/pool attendants. We had a great stay at the Leonardo, greeted with hot chocolate and a smile on arrival. The breakfast was marvelous each morning and the servers quite friendly. It’s too bad the friendly attitude doesn’t carry on to the gym staff. Very rude, condescending and eager to displease. I left the gym post workout almost as worked up as I entered! I went 3 times to the gym, first time the attendant threw shoe covers at my daughter (8), second time pretended we weren’t there and on the last visit was so unpleasant she actually motivated me to leave this review in hopes that the hotel staff take lessons on customer service. This isn’t Eastern Europe!

  • 5/5 M I L L Z Z. 3 months ago on Google • 2 reviews New
    We had such an amazing stay at The Leonardo Royal hotel Tower Bridge so decided to book another stay this evening. We couldn’t get the same room again but fantastically Jose on reception gave us a complimentary upgrade which meant we got a room over looking the shard and the gherkin which was even better than the executive room we stayed in the night before. The rooms are very spacious and have all the small amenities we needed. Spa is easy and great to use also. The breakfast is fantastic and definitely worth paying a bit extra for ! Will definitely be staying again in the future. Thank you Jose


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