3/5 Vivian C. 3 months ago on Google New
I'm
hovering
between
a
2
and
3
on
our
experience,
but
probably
land
more
so
in
the
middle.
We
were
really
excited
about
this
hotel
and
booked
our
stay
for
3
nights.
It
looked
like
a
great
location
with
nice
views
and
overall
nice
atmosphere
in
the
hotel.
We
were
greeted
with
wine
when
we
arrived
which
was
nice,
but
it
was
mostly
downhill
from
here.
The
day
we
arrived
was
an
absolutely
freezing
day
in
London,
as
many
locals
told
us
that
we
arrived
on
a
terrible
day
because
of
how
windy/freezing/rainy
it
was
outside...
so
after
a
long
day
of
exploring
outside,
we
were
so
ready
to
be
inside
the
hotel
and
be
warm.
To
our
surprise,
our
heating
in
our
room
was
broken
and
the
A/C
unit
was
blowing
cold
air,
so
we
were
still
just
so
cold
inside
our
own
room.
Considering
this
is
a
4-star
hotel
and
the
price
of
this
hotel,
we
definitely
were
looking
to
have
some
heating
during
our
stay.
We
called
the
reception
and
they
sent
someone
who
determined
that
our
thermostat
looked
broken
and
didn't
know
why
it
wasn't
working.
They
said
they
had
no
other
rooms,
but
when
I
checked
their
website
and
other
3rd
party
travel
sites,
like
expedia,
it
said
there
was
still
2
rooms
available,
so
I'm
not
sure
what
the
case
was
there.
They
offered
to
only
bring
us
a
space
heater
which
provided
a
light
heat
only
about
one
inch
away
from
the
heater.
After
we
called
again,
they
brought
another
space
heater
which
did
the
same
thing.
This
was
such
an
ordeal
for
over
an
hour
of
calling
the
reception
desk
and
waiting
that
we
just
slept
and
bundled
ourselves
in
blankets
since
we
were
so
tired
from
our
first
day
out,
we
just
didn't
have
any
more
energy
to
deal
with
this.
We
were
so
surprised
that
there
was
really
no
compensation
offered
for
this
huge
inconvenience
that
we
were
paying
for.
The
next
day,
we
were
just
hoping,
really
since
we
had
no
other
options
that
the
thermostat
would
work,
but
it
did
not.
We
called
again
and
this
nice
woman,
I
didn't
catch
her
name,
really
came
through
for
us.
She
was
working
with
a
customer
checking
them
in
and
told
me
she
would
call
me
back
in
5
minutes
to
look
into
what
she
could
do
about
a
new
room.
Less
than
10
minutes
later,
there's
a
knock
on
our
door
with
a
supervisor
who
had
our
new
room
keys
and
apologized
and
offered
us
free
breakfast
for
the
next
day.
Thank
goodness,
we
got
in
and
tried
the
thermostat
and
finally
our
room
was
warm
and
could
finally
rest
and
relax.
The
rooms
themselves
were
nice
and
nice
location
away
from
the
Tower
Bridge,
but
just
because
of
all
the
hassle
of
being
here,
it
was
a
really
frustrating
experience
for
us,
which
was
made
a
bit
better
by
the
kind
woman
and
the
supervisor
who
worked
to
help
us
in
the
end.