2/5 Pamela A. 4 months ago on Google • 32 reviews
If
there
is
a
place
that
wants
to
make
the
most
out
of
their
guests,
it’s
definitely
this
one.
BEWARE!
The
best
part
was
probably
the
location
and
the
booking
process,
because
once
at
the
hotel
everything
started
to
go
south.
Upon
our
arrival
at
around
11am
we
were
told
we
could
not
check
in
because
the
rooms
were
not
ready
and
that
we
would
have
to
leave
our
luggage
in
one
of
their
rooms.
Upon
our
return
from
walking
around
the
city,
we
were
finally
able
to
get
our
rooms.
To
our
surprise,
one
of
the
two
rooms
we
had
booked,
the
double
one,
looked
nothing
like
the
pictures
(both
on
the
hotel’s
website
and/or
Booking).
The
double
room
we
got
was
a
shoe
box,
the
smallest
one
on
the
floor
as
per
the
blueprints
with
almost
no
space
to
move
around,
tiny
bed
for
two
people,
tiny
bathroom.
Therefore,
I
complained
to
one
of
the
staff
members,
who
was
kind
enough
to
check
the
room
and
assured
me
he
would
leave
a
note
so
we
could
switch
rooms
the
next
day.
To
my
surprise,
I
was
told
that
many
people
in
central
London
want
to
make
the
most
out
of
tourists
and
that
this
might
be
the
reason
why
the
hotel
gets
so
many
complaints
about
the
rooms
not
matching
the
agencies
descriptions.
However,
despite
having
checked
both
the
hotel’s
website
and
several
booking
sites,
the
pictures
displayed
are
exactly
the
same.
Furthermore,
it
was
mentioned
that
we
were
allocated
such
a
tiny
room
because
we
checked
in
late,
despite
having
been
told
that
our
rooms
were
not
ready.
Next
day
morning,
I
went
downstairs
to
inquire
for
the
new
room
but
there
was
no
note
left
about
the
complaint,
nor
the
request
to
switch
rooms,
so
I
had
to
explain
everything
again
to
the
lady
at
reception.
Instead
of
trying
to
solve
the
issue,
she
tried
to
talk
me
out
by
saying
“but
you’re
checking
out
tomorrow”,
which
triggered
quite
some
noticeable
anger
after
not
resting
well.
Therefore,
she
instructed
me
to
checkout,
drop
the
key
card,
and
assured
me
that
the
new
room
was
already
allocated
and
that
we
could
have
it
by
the
evening.
However,
and
again,
to
our
additional
disappointment,
upon
our
arrival
in
the
afternoon,
the
receptionist
had
no
clue
about
our
situation.
Again,
there
were
no
reports,
no
requests,
nor
allocated
rooms.
After
a
third
explanation
and
some
calls,
we
were
finally
able
to
head
to
our
room
(the
one
that
we
had
actually
booked
and
matched
the
booking
description).
Yet,
we
could
not
sleep
well
due
to
the
annoying
and
creepy
sound
of
the
elevator.
The
cherry
on
the
top
was
when,
despite
the
issues
with
the
rooms,
we
asked
to
leave
our
luggage
on
hold
until
our
departure,
and
we
were
told
that
there
was
a
free
allowance
for
only
ONE
piece
of
luggage
per
room,
which
is
absolutely
ridiculous,
when
a
double,
and/or
twin
rooms
are
booked.
We
ended
up
paying
without
even
being
offered
to
store
our
stuff
as
a
courtesy.
1 person found this review helpful 👍